Author Topic: Can this computer be saved?  (Read 7251 times)

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Offline faiths13

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Can this computer be saved?
« on: April 12, 2013, 01:57:02 AM »
My son has a pc in his room. I have told him not to download things on it, and have removed spyware, etc in the past. Today I went to make sure the pc protection program was working (wasnt) and as I was trying to update definitions I came across a problem. I noticed that the google homepage was changed to something else Ive never heard of and there was a random toolbar. I went into the user control and found a couple of suspicious things and removed them. I tried to update definitions again and it wouldnt work and it suggest to reset the internet explorer settings. Well it wouldnt work after several tries (kept saying I had a program open) so I did a restart. The computer wouldnt restart and went into a start up fixing screen. that didnt work. I tried it several times. then i tried system restore. I tried it at least 5 times and it wouldnt work either. then I tried to start the computer in safe mode in hopes to do a system restore. I got it into safe mode, but anything I tried to do from there just went back to the original start up fixing screen thingy.
I have no idea what to do from here and Im not sure if there is anything that can be done. Any ideas? Thanks!

Offline Corrine

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Re: Can this computer be saved?
« Reply #1 on: April 12, 2013, 12:34:38 PM »
Hi, faith13.  Welcome to LandzDown Forum.

Since you have access to a second computer, please follow the instructions here for running Windows Defender Offline.  Following that, please provide a copy of the logs in the Log Posting Instructions topic. 

If you are unable to download the logs in normal mode, you may need to use safe mode with networking. 



Take a walk through the "Security Garden" -- Where Everything is Coming up Roses!

Remember - A day without laughter is a day wasted.
May the wind sing to you and the sun rise in your heart.

Offline faiths13

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Re: Can this computer be saved?
« Reply #2 on: April 12, 2013, 04:03:00 PM »
I'm pretty sure I can't even do that. Safe mode, even with networking, takes me to Startup Repair. I have access from there to a menu of System Recovery Options. That's it.

Offline faiths13

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Re: Can this computer be saved?
« Reply #3 on: April 12, 2013, 04:22:34 PM »
I have tried several things and everything takes me to Startup Repair. Which doesn't work.

Offline Corrine

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Re: Can this computer be saved?
« Reply #4 on: April 12, 2013, 05:19:27 PM »
Hi, faith13.

Did you download Windows Defender Offline to a CD/DVD/USB via the computer you are working on now and then run it on your son's computer?


Take a walk through the "Security Garden" -- Where Everything is Coming up Roses!

Remember - A day without laughter is a day wasted.
May the wind sing to you and the sun rise in your heart.

Offline faiths13

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Re: Can this computer be saved?
« Reply #5 on: April 12, 2013, 05:31:35 PM »
No I did not. I will have to see if I have a disc to do that. I have never done anything like that before. Do I need a cd rom or what?

Offline Corrine

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Re: Can this computer be saved?
« Reply #6 on: April 12, 2013, 05:57:43 PM »
You will need a writable CD or DVD or a USB stick so you can "write" (save) Windows Defender Offline to it to run from your son's computer.  In addition to the information in my blog post, see the FAQ's:  Windows Defender Offline: frequently asked questions


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Offline winchester73

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Re: Can this computer be saved?
« Reply #7 on: April 12, 2013, 06:02:52 PM »
USB stick is probably the easiest

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Offline faiths13

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Re: Can this computer be saved?
« Reply #8 on: April 12, 2013, 07:20:17 PM »
So if I get a stick I can download the program? How do I get it onto the other computer if it doesnt do anything but go to Startup Repair? Will it even run the program?

Offline Aaron Hulett

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Re: Can this computer be saved?
« Reply #9 on: April 12, 2013, 07:29:13 PM »
Instead of starting the computer from the hard drive inside, you start it from the USB/CD/DVD you make with Windows Defender Offline. It (should) start up, locate the installation of Windows on the hard drive and perform a scan/cleanup. This is what the term "offline" means in the program title - the Windows installation on the hard drive is not started (it is 'offline') when doing the scan this way.

Offline Corrine

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Re: Can this computer be saved?
« Reply #10 on: April 12, 2013, 07:29:58 PM »
The link to the Microsoft FAQ I posted above includes this section:  "How do I start my PC from a CD, DVD, or USB flash drive?"

 


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Offline faiths13

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Re: Can this computer be saved?
« Reply #11 on: April 12, 2013, 07:37:11 PM »
I found a Kapersky disc I forgot about and tried to use it. I put it in as soon as I start the computer. It did try to run it, but wouldnt. I figured I would try it before I went out and bought a stick. So it doesnt look like a stick would probably work either?

As far as I know Windows Defender is just another virus protection right? So in theory the Kapersky should work if the Defender should work?

Offline Aaron Hulett

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Re: Can this computer be saved?
« Reply #12 on: April 12, 2013, 09:55:21 PM »
Yes, Windows Defender Offline is an antimalware scanner. In this case, Windows Defender is different than Windows Defender Offline. For Windows 8, Windows Defender is an antimalware tool that runs on the system (for Windows 7 and earlier, you would use Microsoft Security Essentials). Windows Defender Offline, on the other hand, is a program that you place on a CD, DVD, or USB stick and start your computer with it so that it can scan the system. Instead of starting Windows (like you normally would) and then open Windows Defender, you actually boot (start) the system from the Windows Defender Offline CD/DVD/USB stick - Windows Defender Offline starts, finds your Windows installation on your computer's hard drive and performs a scan (without needing to start Windows itself).

Without knowing if the Kaspersky disc is meant to be bootable, it's hard to say what should be expected. In theory, if it is designed to be bootable (in other words, to start your computer from the disc rather than the hard drive), then you should be able to scan your system with it. However, I do not know how that would work with respect to getting the latest definition updates (the definitions are what tell the Kaspersky scanner to look for - if they're not current, it won't look for the latest threats).

If you have a blank writeable CD/DVD handy, or an erasable CD such as a CD-RW, you can use that instead of a USB stick. Or, if the PC has a memory card slot (such as an SD card slot, a memory card often used by digital cameras), you could use that instead. Of course, the system you're on now would also need an SD card slot so that you can write the Windows Defender Offline files to it. If you happen to have an SD card and an SD card reader that connects to your computer via USB, you can use that on both systems.

You also have to make sure that the system is set to boot from a CD, DVD, USB stick or whatever you're using. The FAQ Corrine pointed you to mentions some common ways to get a boot device list (such as by pressing the F12 key when the system is starting). Depending on your PC manufacturer, it could be F12 to get that list, F10, F2, the space bar, the enter key... it just depends what they decided to go with. Some PCs show this option while the system first starts (such as Press <F12> for boot menu).

Hope this helps clarify?

Regards,
Aaron

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Offline faiths13

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Re: Can this computer be saved?
« Reply #13 on: April 16, 2013, 02:20:42 AM »
Thanks so much  :thumbsup: I finally got my hands on a disc and it is running a scan right now. I am crossing my fingers that it can be fixed!

Offline faiths13

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Re: Can this computer be saved?
« Reply #14 on: April 16, 2013, 03:16:51 AM »
Ok, so I ran the scan and it came back with something severe, which it deleted. After that I restarted the computer and it went back to the Startup Repair. Which didnt work. I tried a system restore twice, also didnt work. Im not sure what to do next?