Hi, facexdown.
Welcome to LandzDown Forum.
We will do our best to assist you. However, in order to do so, please follow all instructions provided in the sequence given. Do not install/re-install any programs or run any fixes or scanners that you have not been instructed to use. This may cause conflicts with the tools being used in the cleanup process.
If you have questions regarding any of the instructions or problems running any tools, please let us know.
Please download rkill from one of the following links and save to your Desktop:
One,
Two,
Three or
Four- Double-click rkill to run.
- A command window will open then disappear upon completion, this is normal.
- Please leave rkill on the Desktop until otherwise advised.
- Do NOT restart your computer after running rkill as the malware program(s) will start again.
Notes: If you you receive security warnings about rkill, please ignore and allow the download to continue.
Next, please go to
http://www.malwarebytes.org/ and download
Malwarebytes' Anti-Malware to your desktop.
- Double-click mbam-setup.exe and follow the prompts to install the program.
- At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
- If an update is found, it will download and install the latest version.
- Once the program has loaded, be sure Quick scan is selected, then click Scan.
- When the scan is complete, click OK, then Show Results to view the results.
- Be sure that everything is checked, EXCEPT items in System Restore as shown in this sample:
- Click Remove Selected.
- When completed, a log will open in Notepad. Please save it to a convenient location. The log can also be found here on Windows XP: C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt and C:\Users\UserName\AppData\Roaming\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt on Windows Vista and Windows 7.
- Please post contents of that file in your next reply.
Please also go to
Log Posting Instructions and follow those instructions as well. Note that it may be necessary to create more than one reply in order to fit in all the logs.
