Author Topic: Computer arbitrarily shutting down  (Read 5010 times)

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Offline Corrine

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Re: Computer arbitrarily shutting down
« Reply #15 on: March 15, 2012, 08:51:57 PM »
Great job, Gale!  :dance:

First, let's take care of the out-of-date, vulnerable software.

Java:  The current version of Java is JRE6u31.  Please get the latest version here:  http://java.com/en/download/index.jsp

Adobe Flash Player:  Since you have both IE and Firefox, you need to update Adobe Flash Player for both browsers.   Please download and install both of the following.   (Note:  You will need to close your browser to install the update.)

Flash Player 11 (32-Bit)

    IE 32-Bit:  http://fpdownload.macromedia.com/get/flashplayer/pdc/11.1.102.63/install_flash_player_ax_32bit.exe
    Non-IE 32-Bit (Opera, Firefox etc):  http://fpdownload.macromedia.com/get/flashplayer/pdc/11.1.102.63/install_flash_player_32bit.exe

Adobe Reader:  The current version of Adobe Reader is 10.1.2.  Install the latest version of Adobe Reader from http://www.adobe.com/products/reader/  or switch to an alternate PDF reader.  There are a number of open source readers available from http://pdfreaders.org/.  Others include Nitro Reader and Sumatra PDFNote:  Make sure UNcheck any prechecked unwanted toolbars or programs during installation if offered, including the McAfee Plus scan.

Mozilla Firefox:  Although just released, Firefox was updated to version 11.0 and includes a critical security  update.  To get the update, select "Help" from the Firefox menu at the upper left of the browser window, then pick "About Firefox."

You may also want to uninstall "Office Depot PC Support Agent".

Please go here to run an on-line scan from ESET.
  • Note: It is easiest if you use Internet explorer for this scan.  (If you use an alternate browser, it will be necessary to download the ESET Smart Installer)
  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • Tick the box next to YES, I accept the Terms of Use.
  • Click Start
  • When asked, allow the ActiveX control to install
  • Click Start
  • Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked.
  • Click on Advanced Settings, ensure the options Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
  • Click Scan
  • Wait for the scan to finish
  • Use notepad to open the logfile located at C:\Program Files\Eset\Eset Online Scanner\log.txt
  • Copy and paste that log as a reply to this topic and also let me know how things are now.


Take a walk through the "Security Garden" -- Where Everything is Coming up Roses!

Remember - A day without laughter is a day wasted.
May the wind sing to you and the sun rise in your heart.

Offline Gale_Tx

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Re: Computer arbitrarily shutting down
« Reply #16 on: March 16, 2012, 01:22:29 AM »
Wow!  That took forever.  The shutdowns haven't been as frequent today, but I haven't been on here much either.  I was really surprised that it didn't shut down during that last download.

Here's the latest:

ESETSmartInstaller@High as CAB hook log:
OnlineScanner.ocx - registred OK
# version=7
# iexplore.exe=8.00.6001.18702 (longhorn_ie8_rtm(wmbla).090308-0339)
# OnlineScanner.ocx=1.0.0.6583
# api_version=3.0.2
# EOSSerial=4043e4fc48d2c242be2c6262d9d54e06
# end=finished
# remove_checked=false
# archives_checked=true
# unwanted_checked=true
# unsafe_checked=false
# antistealth_checked=true
# utc_time=2012-03-16 02:14:45
# local_time=2012-03-15 09:14:45 (-0600, Central Daylight Time)
# country="United States"
# lang=1033
# osver=5.1.2600 NT Service Pack 3
# compatibility_mode=770 16774142 0 2 63304132 63304132 0 0
# compatibility_mode=1024 16777175 100 0 5157441 5157441 0 0
# compatibility_mode=1792 16777215 100 0 0 0 0 0
# compatibility_mode=8192 67108863 100 0 0 0 0 0
# scanned=88424
# found=0
# cleaned=0
# scan_time=5839

Offline Gale_Tx

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Re: Computer arbitrarily shutting down
« Reply #17 on: March 16, 2012, 02:14:09 AM »
Corrine, I'll have limited computer time thru the weekend.  My grandboys are coming to stay with us.  Hope I can check in every now and then, but they keep me pretty busy.  Didn't want you to think I didn't care.  I sincerely appreciate everything all you guys do here.

Offline Corrine

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Re: Computer arbitrarily shutting down
« Reply #18 on: March 16, 2012, 05:49:47 PM »
Hi, Gale.

Don't be concerned about checking in over the weekend.   Enjoy the time with your grandboys and let us know next week how your computer is. 


Take a walk through the "Security Garden" -- Where Everything is Coming up Roses!

Remember - A day without laughter is a day wasted.
May the wind sing to you and the sun rise in your heart.

Offline Gale_Tx

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Re: Computer arbitrarily shutting down
« Reply #19 on: March 20, 2012, 03:49:51 PM »
Hello, Corrine & Landzdown.  Well I have some good news and some bad news.  The bad news is that my computer has gotten worse, much worse.  The good news is that we decided to get a new one put together for us with much more power, ram and memory.  (probably the wrong termininology), but I hope you know what I mean. 

I want to extend my deepest gratitude to everyone @ Landdown and especially you, Corrine, who take so much of their time to help others.  It's greatly appreciated.  I know it's early, but  :hammy: all around.  :)

Offline Corrine

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Re: Computer arbitrarily shutting down
« Reply #20 on: March 20, 2012, 05:02:16 PM »
How exciting, Gale!!!   Your new computer will be Windows 7, a great operating system, but there will be a learning curve.  We'll be happy to answer any questions we can to not only help get you up to speed with Windows 7 but also to properly secure your new computer.

I had to go digging to find this old article by fellow MVP Andre Da Costa, but thought it would be helpful:  For the ‘former’ Windows XP User – Welcome to Windows 7! | Teching It Easy: with Windows.

Another place you'll want to be sure to check is this Microsoft Windows 7 website:  Windows 7 Help & How-to - Microsoft Windows

~~~~~~~~~~~~~~

When you say your current computer is worse, do you mean slower or that it is crashing?  The reason I ask is, although you will be happier with a new, updated, faster computer, if the issue is crashing not related to dying hardware, it may possible to get the XP machine working only for strict limited-user accounts for your grandboys to play games when they visit.


Take a walk through the "Security Garden" -- Where Everything is Coming up Roses!

Remember - A day without laughter is a day wasted.
May the wind sing to you and the sun rise in your heart.

Offline Gale_Tx

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Re: Computer arbitrarily shutting down
« Reply #21 on: March 21, 2012, 02:34:05 PM »
Aaaargh!  I almost completed a reply and poof!  By getting worse, it's shutting down more often. MUCH more often.  Sometimes I can stay online for a couple of hours, but most of the time that's the limit without it shutting down.

Tks, Corrine.  At first I was aggravated at the thought of buying a new computer because 'we've' fixed this one before. :) Besides, this one is not that old and I didn't want to spend the money on it.  But the more I think about it the more excited I get.  I'm tired of messing with this one.  It will be like losing an old friend, ya know?

Good idea about giving it to the boys.  We bought them one last year for Christmas and they love it.  We have all the safeguards on it for them.  They're 5 & 7 and the 7 yr old is a genius.  Not bragging, just fact. :)  He can whiz around that thing like nobody's business.  It's amazing to watch him.  They enjoy watching Dinosaur movies on it and when Christopher (7 yr old) thinks of ANYTHING that he doesn't know about, he immediately has to 'google' it.  He does the same thing here.  I'm always with them when they play on my computer.  And yes, I can sing the Dinosaur King song, lol.

Tks for the websites.  I've saved them for future use.  I'm sure I'll be referring to them a lot.  I've had XP so long it will be like saying good-bye to an old friend. 

I know where to come when I have computer problems.  You guys and gals are the best in the biz by far!  Thanks again.

Offline Corrine

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Re: Computer arbitrarily shutting down
« Reply #22 on: March 21, 2012, 04:02:40 PM »
If you are serious about getting the XP computer checked out, it will require some work but if the problem is related to something my friends can help you fix, it will be worth it to have a spare as well as a computer the boys can use.   

Sysnative is a new forum but the people setting it up are friends of mine, many are Microsoft MVPs and all are very experienced and knowledgeable.  (You's see my name in the list of "Site Leaders".)  Follow the instructions here:  Blue Screen of Death (BSOD) Posting Instructions

As expected, you'll need to register for an account.  I suggest using the same Gale_Tx name (so I'll recognize you ;) ).  If you have any problems running the requested/suggested tools, please indicate that when you create your topic.  So whoever is helping you knows what has already been done, provide a link to your thread here.  (http://www.landzdown.com/analysis-and-malware-removal/computer-arbitrarily-shutting-down/)

As to finishing up here, you can go ahead and delete SecurityCheck and TDSSKiller, then do the following:

Please do the following to implement cleanup procedures and also to reset System Restore points:

Click Start > Run and copy/paste the following bolded text into the Run box and click OK:

ComboFix /Uninstall

Note: In the event you wish to contribute to the ongoing development of ComboFix, the developer is accepting donations via PayPal.



Take a walk through the "Security Garden" -- Where Everything is Coming up Roses!

Remember - A day without laughter is a day wasted.
May the wind sing to you and the sun rise in your heart.

Offline Gale_Tx

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Re: Computer arbitrarily shutting down
« Reply #23 on: March 21, 2012, 10:42:55 PM »
As always, Corrine, you're a gem!  I will go to the other site and see about getting this one fixed.  It would be nice to use my computer when they're here. :)

I've gotten ride of ComboFix the way you described and contributed to them as well.  Thanks again. 'Til we meet again.  :flowers:

Offline Corrine

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Re: Computer arbitrarily shutting down
« Reply #24 on: March 21, 2012, 11:14:42 PM »
Stop in any time, Gale -- even if it is just to say Hi, play a game in the Lounge or ask about something you that puzzles you.  We'll certainly do our best to help!


Take a walk through the "Security Garden" -- Where Everything is Coming up Roses!

Remember - A day without laughter is a day wasted.
May the wind sing to you and the sun rise in your heart.