Author Topic: Desktop screen freezes on start up  (Read 3675 times)

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Offline Basil

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Desktop screen freezes on start up
« on: January 07, 2013, 08:23:46 AM »

Offline Corrine

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Re: Desktop screen freezes on start up
« Reply #1 on: January 07, 2013, 01:22:12 PM »
Hi, Basil.

If anything, you almost seem to have more "protection" than is required.  Your computer is over five years old and that could be the source of the problem.  However, what concerns me is the entry you indicated ESET could not remove.  I did not see any indication of cvchost.exe and believe that it was a typo.  However, since DDS does not show the "current control set", I'd like you to run ComboFix.

Please follow these instructions carefully.

Download ComboFix from here.

!!! IMPORTANT !!! Save ComboFix.exe to your Desktop

Disable your antivirus and anti-malware security applications. If not disabled, these programs will likely interfere with cleanup process. This can usually be accomplished by a right-click on the icon in the System Tray. 

Note:  If you are unsure how to disable your security software, see the instructions in this topic at Tech Support Forum:  How to disable your security applications.

Now, please run ComboFix:
  • Note:  If infections are found, ComboFix will automatically reboot the machine to complete the removal process.  Please ensure all opened windows are closed before proceeding.
  • Double-click ComboFix.exe on your desktop and follow the prompts.
  • As part of the process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it is strongly recommended to have this pre-installed on your machine before doing any malware removal. The Recovery Console will allow you to start up the computer in a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.

    Please note: If the Microsoft Windows Recovery Console is already installed on the computer, ComboFix will continue the malware removal procedures.

  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console.
  • When prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

  • After the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

  • Click "Yes" to continue scanning for malware.
  • When finished, a log will be produced. Please include the C:\ComboFix.txt in your next reply.


Take a walk through the "Security Garden" -- Where Everything is Coming up Roses!

Remember - A day without laughter is a day wasted.
May the wind sing to you and the sun rise in your heart.

Offline Basil

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Re: Desktop screen freezes on start up
« Reply #2 on: January 07, 2013, 02:30:40 PM »

Offline Corrine

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Re: Desktop screen freezes on start up
« Reply #3 on: January 07, 2013, 05:38:12 PM »
Hi, Basil.

Please rescan with ESET and let me know the results of the scan.


Take a walk through the "Security Garden" -- Where Everything is Coming up Roses!

Remember - A day without laughter is a day wasted.
May the wind sing to you and the sun rise in your heart.

Offline Basil

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Re: Desktop screen freezes on start up
« Reply #4 on: January 07, 2013, 06:13:34 PM »
I did that about an hour ago, Corrine, and ESET did not find anything wrong !

Offline Corrine

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Re: Desktop screen freezes on start up
« Reply #5 on: January 07, 2013, 10:27:46 PM »
That part is good but we won't know if any of this fixed the problem until you restart.  If it continues, please see if System File Checker helps.

Please perform a SFC (System File Checker) scan which will check and fix any corrupted files on your system.
  • Click Start, and then type cmd in the Start Search box.
  • Right-click cmd in the Programs list, and then right-click Run as administrator.
  • If you are prompted for an administrator password or confirmation, type your password or click Continue
  • At the command prompt, type the following line, and then press ENTER:  sfc /scannow (note the space before the backslash)
  • When the scan is complete, if no errors are found, restart your computer and post back
  • If the message does not say "Windows resource protection did not find any integrity violations", restart your computer and run System File Checker again.
Note:  You may need to run System File Checker up to three times to resolve all corrupted files.  Please advise if you still have corrupted files after a fourth run.



Please do the following to implement cleanup procedures and also to reset System Restore points:

Click Start > Run and copy/paste the following bold text into the Run box and click OK:

ComboFix /Uninstall

Note: In the event you wish to contribute to the ongoing development of ComboFix, the developer is accepting donations via PayPal.


Take a walk through the "Security Garden" -- Where Everything is Coming up Roses!

Remember - A day without laughter is a day wasted.
May the wind sing to you and the sun rise in your heart.

Offline Basil

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Re: Desktop screen freezes on start up
« Reply #6 on: January 08, 2013, 06:14:26 AM »
Good morning Corrine,
This morning I got the frozen screen three times. The desktop fired up correctly on the fourth attempt.
I will be carrying out your latest instructions shortly and report back.

Thank you Corrine.

Offline Basil

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Re: Desktop screen freezes on start up
« Reply #7 on: January 08, 2013, 08:16:32 AM »
Hi Corrine,
One quick question before I use the SFC scan.
Is it advisable to switch off my "defence" prior to starting the SFC process?

I am wandering about that, as I will probably be "modifying" files.....and I don't want ESET NOD32 , Malwarebytes Anti-malware or WinPatrol Plus to "interfere" with the process.

Thank you Corrine

Offline Corrine

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Re: Desktop screen freezes on start up
« Reply #8 on: January 08, 2013, 06:03:08 PM »
Hi, Basil.

It shouldn't be necessary to turn off your security programs.  However, if you aren't connected to the Internet, it can't hurt.


Take a walk through the "Security Garden" -- Where Everything is Coming up Roses!

Remember - A day without laughter is a day wasted.
May the wind sing to you and the sun rise in your heart.

Offline Basil

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Re: Desktop screen freezes on start up
« Reply #9 on: January 08, 2013, 10:15:37 PM »
Hi Corine,
Used the System File Checker scan 4 times.
On each occasion I got the message:
"Windows Resource Protection found corrupt files and successfully repaired them"
Details are included in the CBS.Log Windir\Logs\CBS\CBS.log
for example  C:\Windows\Logs\CBS\CBS.log

On each occasion, I had to restart a few times as  the screen kept again freezing.

On each scan, I had the message "Configuring Updates Stage 1-3"  and then 2-3, during shut-down. However, I never got the message "Configuring Updates stage 3-3" on any of the start-ups, which I think is the norm.  I wonder, therefore, if any of the repairs have actually been implemented, as I have to use the Power Button to manually shut-down after each frozen screen.

Offline Corrine

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Re: Desktop screen freezes on start up
« Reply #10 on: January 08, 2013, 11:50:26 PM »
Hi, Basil.

I considered asking you to do a chkdsk /r but, although the chance is small, chkdsk can result in dataloss.  As a result, I'd like to take you to Sysnative.com so Richard or Tom can take a look at your CBS.log and determine first if that is necessary. 

Please do the following:

Export CBS folder
  • Click the Start button then click Computer.
  • Double-click on the C: drive, under the Hard Disk Drives category, and then scroll down to, and double click on the Windows folder.
  • Find and double click on the Logs folder.
  • Right-click on the CBS folder, and select Copy.
  • Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS.
  • Right-click on this new folder, and navigate through Send to, and select Compressed (zipped) folder.
  • A new file, also called CBS (CBS.zip), but this time with a different icon, will be created.
Then, please register at Sysnative.com and create a new topic in the Windows Update Forum.  In your topic, please explain what is happening and provide a link back to this thread.  In addition, you will need to attach the zipped CBS file to your post:
  • Click the paper clip icon in the topic toolbar which will open a new window.
  • Click Add Files in the upper right corner
  • Click Select Files
  • Navigate to your desktop and select the saved zip file (i.e., C:\Users\{Your Username}\Desktop\CBS.zip)
  • The attached file will be highlighted and have a check mark in the box.
  • Click Done.


Take a walk through the "Security Garden" -- Where Everything is Coming up Roses!

Remember - A day without laughter is a day wasted.
May the wind sing to you and the sun rise in your heart.

Offline Basil

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Re: Desktop screen freezes on start up
« Reply #11 on: January 09, 2013, 07:23:43 AM »
Hi Corrine,

After the exiting time I had last night with the computer, I finally decided to switch off and go to bed.
This morning, I switched the machine on, and miracle of miracles, it fired up correctly on the FIRST attempt. It has not done that for over a month !!
I then restarted it (yes....I like living dangerously!) and it again fired up correctly.

A few minutes later, I got a notification (via Windows updates) that there are 9 new updates available.
I deselected the .NET Framework updates, and started the process of downloading/installing the Vista updates.
This process got stuck during restart on "Configuring Updates Stage 3-3....Please do not turn off your computer"

After 20 minutes of waiting and nothing happening, I had no option but to force a shut-down with the Power button. On restart, it started fine and to my amazement, all the Vista updates I had selected, had been successfully installed. I am not going to try the .NET Framework updates.....I don't want to push my luck too much at the moment!!

I want to thank you for your patience and kindness in trying to help me. I will, of course, carry out your suggestion later today.
However, I can't help feeling that my Desktop is probably on its last legs!!

Thank you again
Basil


Offline Corrine

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Re: Desktop screen freezes on start up
« Reply #12 on: January 09, 2013, 11:58:12 AM »
You may be right about your desktop being on its last legs, Basil. 


Take a walk through the "Security Garden" -- Where Everything is Coming up Roses!

Remember - A day without laughter is a day wasted.
May the wind sing to you and the sun rise in your heart.

Offline Basil

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Re: Desktop screen freezes on start up
« Reply #13 on: January 09, 2013, 03:17:58 PM »

Offline Corrine

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Re: Desktop screen freezes on start up
« Reply #14 on: January 09, 2013, 03:35:44 PM »
Thank you!  I had already notified them that you would likely be posting your log and will be following your thread there.

(Edit note:  I see you had registered at Sysnative in November.  Sorry I missed it or would have welcomed you then.)


Take a walk through the "Security Garden" -- Where Everything is Coming up Roses!

Remember - A day without laughter is a day wasted.
May the wind sing to you and the sun rise in your heart.