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Author Topic: Help please got hit with a virus and/or trojan  (Read 657 times)

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Offline Gnile18

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Help please got hit with a virus and/or trojan
« on: August 18, 2010, 06:23:35 AM »
Ok, uhm where to begin, ok so first off, I don't know much about computers, i am mostly a gamer. I have basically no anivirus protection that I know of except this ****ty security suite thing that wont delete the viruses, only look at what they are or something, I can't really tell. I would already have all the viruses gone by now but the thing is, this virus wont let me open any programs or my "Run" option or anything! I can get the internet open and that's about it, so when I go to install like Malware or something, it won't open because it says the the .exe file is infected. I have no idea what to do and I am actually very scared to tell you the truth. I have had a few virus run-ins in the past but this one seems serious because it seems I have no way of getting any virus remover. I used to have a virus remover but one day I had to move all these files around and stuff and it must've gotten uninstalled or something when I was uninstalling crap. Please you gotta help or I might be in serious trouble!
-Owen
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Offline Corrine

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Re: Help please got hit with a virus and/or trojan
« Reply #1 on: August 18, 2010, 03:00:17 PM »
Hi, Owen.  Welcome to LandzDown Forum.

We will do our best to assist you.  However, in order to do so, please follow all instructions provided in the sequence given.  Do not install/re-install any programs or run any fixes or scanners that you have not been instructed to use.  This may cause conflicts with the tools being used in the cleanup process.   

If you have questions regarding any of the instructions or problems running any tools, please let us know.

Please download rkill from one of the following links and save to your Desktop:

One, Two,Three or Four
  • Double-click rkill to run.
  • A command window will open then disappear upon completion, this is normal.
  • Please leave rkill on the Desktop until otherwise advised.
  • Do NOT restart your computer after running rkill as the malware program(s) will start again.
Notes:

If you you receive security warnings about rkill, please ignore and allow the download to continue.

Please download Malwarebytes' Anti-Malware to your desktop.

  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, be sure Quick scan is selected, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, EXCEPT items in System Restore as shown in this sample: 

  • Click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See the Note below)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Please post contents of that file in your next reply.
** Note **

If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.

Please download random's system information tool (RSIT):
  • Download RSIT by random/random from here and save it to your desktop.
  • Double-click RSIT.exe to run RSIT.
  • Click Continue at the disclaimer screen.
  • Once it has finished, two logs will open. Please post the contents of both log.txt (<<will be maximized) and info.txt (<<will be minimized).
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Offline Gnile18

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Re: Help please got hit with a virus and/or trojan
« Reply #2 on: August 18, 2010, 04:14:38 PM »
Ok thanks but I don't know if I did something wrong or what. So I downloaded rkill and when it opened it did the command box thing like you said it would so then I download malwarebytes and I installed it and checked run and update and stuff but once I hit finish it came up with a message that says "application cannot be executed the file mbam.exe is infected. Do you want to activate your antivirus software now?" And when I hit yes it just brings me to the homepage of security suite asking me to buy it. Also this one little window keeps popping up saying "application cannot be executed the file wuaclt.exe is infected. Do you want to activate your antivirus software now?" ever since I double-clicked rkill. So I dont know if I did something wrong. Thanks.
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Offline Corrine

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Re: Help please got hit with a virus and/or trojan
« Reply #3 on: August 18, 2010, 05:25:39 PM »
Hi, Owen.

It is the rogue trojan that is prompting you to "activate your antivirus software now".  Run RKill again and ignore the message from the rogue and follow through with the MBAM instructions.
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Take a walk through the "Security Garden" -- Where Everything is Coming up Roses!

Remember - A day without laughter is a day wasted.
May the wind sing to you and the sun rise in your heart.

Offline Gnile18

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Re: Help please got hit with a virus and/or trojan
« Reply #4 on: August 19, 2010, 12:31:02 AM »
ok sorry, I am not ignoring you or anything but I told my dad and he said he woud bring it into his work and have this guy just fix it really quick so thanks for the help and I will be sure to bookmark this page and ask for help incase something else happens.  :D
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Offline Corrine

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Re: Help please got hit with a virus and/or trojan
« Reply #5 on: August 19, 2010, 12:51:55 AM »
Hi, Owen.

Thanks for letting us know.  Make sure you get a real antivirus software and firewall on your computer.  The following are free for personal use.

Free Antivirus Software:

avast! 5 Home Edition
Avira AntiVir PersonalEdition Classic
Microsoft Security Essentials

Free Firewalls:

If you have questions or further problems, you know where to find us.
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Take a walk through the "Security Garden" -- Where Everything is Coming up Roses!

Remember - A day without laughter is a day wasted.
May the wind sing to you and the sun rise in your heart.

Offline Gnile18

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Re: Help please got hit with a virus and/or trojan
« Reply #6 on: August 19, 2010, 04:17:47 AM »
Thanks!
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