Thanks for the link, R-C.
Hi, Coastlady. Welcome to LandzDown Forum.
We will do our best to assist you. However, in order to do so, please follow all instructions provided in the sequence given. Do not install/re-install any programs or run any fixes or scanners that you have not been instructed to use. This may cause conflicts with the tools being used in the cleanup process.
If you have questions regarding any of the instructions or problems running any tools, please let us know.
Although your topic at G-W indicated you were able to scan with MBAM in Safe Mode, your topic here indicates otherwise. Thus, I am providing complete instructions.
Please restart your computer and select
Safe Mode with Networking. (To do this, turn your computer off and then back on and immediately when you see anything on the screen, start tapping the F8 key on your keyboard. Using the arrow keys on your keyboard, select Safe Mode with Networking and press Enter on your keyboard. Windows will now boot into safe mode with networking and prompt you to login as a user.)
Please start Internet Explorer, and when the program is open, do the following:
-- click on the Tools menu and then select Internet Options.
-- click on the Connections
-- click on the Lan Settings button tab
-- under the Proxy Server section, please uncheck the checkbox labeled "Use a proxy server for your LAN"
-- press the OK button to close this screen. Then press the OK button to close the Internet Options screen.
Please download rkill from one of the following links and save to your Desktop:
One,
Two,
Three or
Four- Double-click rkill to run.
- A command window will open then disappear upon completion, this is normal.
- Please leave rkill on the Desktop until otherwise advised.
- Do NOT restart your computer after running rkill as the malware program(s) will start again.
Notes: If you you receive security warnings about rkill, please ignore and allow the download to continue.
Next, please download
Malwarebytes' Anti-Malware to your desktop.
- Double-click mbam-setup.exe and follow the prompts to install the program.
- At the end, be sure a checkmark is placed next to
Update Malwarebytes' Anti-Malware and
Launch Malwarebytes' Anti-Malware - Click Finish.
- If an update is found, it will download and install the latest version.
- Once the program has loaded, be sure Quick scan is selected, then click Scan.
- When the scan is complete, click OK, then Show Results to view the results.
- Be sure that everything is checked, EXCEPT items in System Restore as shown in this sample:
- Click Remove Selected.
- When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See the Note below)
- The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
- Please post contents of that file in your next reply.
** Note **If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click
OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.
NOTE: If you need to restart your computer, it will be necessary to run RKill again in order to run MBAM.
