Hi Everybody and to you “The Patience of Jobe”.
My cousin, Alice, was having problems with her Dell laptop (Windows7) and using IE9. She could get on the internet (ATT is the ISP) with no problems. When she selected a bookmark, the bookmark would come up as usual but she could not do anything with her mouse for 5 to 10 minutes. In the tab you could see the spinning circle. Then she called me.
I asked what she had done recently to the computer. She worked on the computer Saturday and everything was good. Sunday she worked on it again and downloaded the updates for Adobe Flash, Adobe Reader, and Adobe Active X. Monday she is starting to have the spinning circle when accessing bookmarks.
I thought it was with her setup with ATT (modem/router problems) so I suggested that she come over and we'll use my setup (Comcast). Sure enough she had the same problem with bookmarks. So that eliminated the modem/router. I switched to a different mouse thinking maybe the mouse wasn't working properly but that was not the case.
I switched to my computer and accessed her Hotmail account (using IE9) which she was having problems with the spinning circle. It came up perfectly and was able to click on anything right away. So there is a problem with IE9 on her laptop.
Back to her laptop. I downloaded FF16 and installed it on her laptop. She can access all of her bookmarks without any problems using FF. So I am now convinced IE is the problem. I went to CP/Program and Feature to uninstall IE but it was not there. Got onto Google to find out how to uninstall IE. Came up with this, CP/Program and Feature/left pane click Turn Windows feature on or off/un-check IE/click OK. The IE icon disappears and I am thinking that is uninstalled. Got back on FF and downloaded IE9 and installed it. The same problem persists, the spinning circle and waiting for 5-10 minutes before you can do anything.
Did she get a virus when she downloaded the Adobe updates?
Ran Malwarebyte, a full scan and everything is OK.
Ran MSE, a full scan and everything is OK.
Below is the DDS and Attach logs.
Bernie and his pest Alice.