Author Topic: IE9 and the spinning cirlce  (Read 1907 times)

0 Members and 1 Guest are viewing this topic.

Offline BeeZee

  • Hero Member
  • *****
  • Posts: 531
    • View Profile
IE9 and the spinning cirlce
« on: November 13, 2012, 12:39:54 PM »

Offline BeeZee

  • Hero Member
  • *****
  • Posts: 531
    • View Profile
Re: IE9 and the spinning cirlce
« Reply #1 on: November 13, 2012, 12:53:04 PM »

Offline Corrine

  • The Mystical Rose
  • Administrator
  • Hero Member
  • *****
  • Posts: 15979
  • "Stronger than the past, united in our goal."
    • View Profile
    • Security Garden
Re: IE9 and the spinning cirlce
« Reply #2 on: November 13, 2012, 03:46:06 PM »
Hi, Bernie and not a pest Alice.  :)

The good news is that I am not seeing any signs of malware on Alice's computer.  Turning off IE9 did not uninstall it, it merely disabled IE9.  So, let's see what we can do to solve the problem.  Please test Internet Explorer after each step to see if the problem was resolved and let me know the outcome.

1.  Restore the computer to a date prior to the problem. 

2.  Run the Troubleshooter at How to reinstall or repair Internet Explorer in Windows 7, Windows Vista, and Windows XP.

3.  Please perform a SFC (System File Checker) scan which will check and fix any corrupted files on your system.
  • Click Start, and then type cmd in the Start Search box.
  • Right-click cmd in the Programs list, and then right-click Run as administrator.
  • If you are prompted for an administrator password or confirmation, type your password or click Continue
  • At the command prompt, type the following line, and then press ENTER:  sfc /scannow (note the space before the backslash)
  • When the scan is complete, if no errors are found, restart your computer and post back
  • If the message does not say "Windows resource protection did not find any integrity violations", restart your computer and run System File Checker again.
Note:  You may need to run System File Checker up to three times to resolve all corrupted files.  Please advise if you still have corrupted files after a fourth run.

4.  Run Microsoft Fixit Solution 50778 How to uninstall or remove Internet Explorer 9 when the standard uninstallation process does not work.


Take a walk through the "Security Garden" -- Where Everything is Coming up Roses!

Remember - A day without laughter is a day wasted.
May the wind sing to you and the sun rise in your heart.

Offline BeeZee

  • Hero Member
  • *****
  • Posts: 531
    • View Profile
Re: IE9 and the spinning cirlce
« Reply #3 on: November 13, 2012, 05:19:36 PM »
Quote
1.  Restore the computer to a date prior to the problem.

We went back to 11-1-12 to an automatic system restore point. The system restore was successfully restored to 11-1-12. Clock is behind 1 hour due to the time change but that is a minor detail. IE started up normally and she was able to get on Hotmail normally with no spinning circle.

Do you want us to proceed to do the other steps?

Offline Corrine

  • The Mystical Rose
  • Administrator
  • Hero Member
  • *****
  • Posts: 15979
  • "Stronger than the past, united in our goal."
    • View Profile
    • Security Garden
Re: IE9 and the spinning cirlce
« Reply #4 on: November 13, 2012, 05:36:00 PM »
Hi, Bernie.

No, you don't need to proceed to the other steps.  The computer time should automatically adjust itself, if not at the next restart overnight.

Now it will be necessary to reinstall the needed updates.  Although it could have been coincidence that the problem coincided with the Adobe updates, I suggest creating another System Restore point prior to updating.  It may be best to do one at a time. 

Where available, direct installation links are provided for Adobe Reader and Adobe Flash Player, which shouldn't have any unnecessary extras.  However, for Adobe Air and Shockwave Player, please watch that unwanted extras such as McAfee virus scan or toolars are not checked.  Personally, I have not had a need for Adobe Shockwave player in many years and it is not installed on this Windows 7 computer. 
BTW, it is "Patch Tuesday" and the updates have been released:  Microsoft Security Bulletin Release for November 2012


Take a walk through the "Security Garden" -- Where Everything is Coming up Roses!

Remember - A day without laughter is a day wasted.
May the wind sing to you and the sun rise in your heart.

Offline BeeZee

  • Hero Member
  • *****
  • Posts: 531
    • View Profile
Re: IE9 and the spinning cirlce
« Reply #5 on: November 13, 2012, 06:08:31 PM »
Thanks Corrine.

I was planning on doing updates after we had your OK to proceed.

The Pest is really grateful for your time and your thoroughness in this process. She says "I owe you big time".

Thank You, and have a nice week.

Bernie and his pest Alice.

Offline Corrine

  • The Mystical Rose
  • Administrator
  • Hero Member
  • *****
  • Posts: 15979
  • "Stronger than the past, united in our goal."
    • View Profile
    • Security Garden
Re: IE9 and the spinning cirlce
« Reply #6 on: November 13, 2012, 06:21:50 PM »
:hysterical:

You are very welcome, Bernie.  However, as to Alice, she has apparently been taking good care of her computer, keeping the system clean and up-to-date.  So, you can just stop picking on her, you big bully.   :winchesty73:


Take a walk through the "Security Garden" -- Where Everything is Coming up Roses!

Remember - A day without laughter is a day wasted.
May the wind sing to you and the sun rise in your heart.

Offline BeeZee

  • Hero Member
  • *****
  • Posts: 531
    • View Profile
Re: IE9 and the spinning cirlce
« Reply #7 on: November 13, 2012, 07:38:10 PM »
Quote
However, as to Alice, she has apparently been taking good care of her computer, keeping the system clean and up-to-date.  So, you can just stop picking on her, you big bully.   

Yeah, but I'm the one who helps here on her updates. I get a phone call and she say "Bernie, what do I do". So who helps her, the big bully does.

Have a nice night and thanks for your help.

Bernie and the non pest Alice.

P.S. You still have the "Patience of Jobe"

Offline Corrine

  • The Mystical Rose
  • Administrator
  • Hero Member
  • *****
  • Posts: 15979
  • "Stronger than the past, united in our goal."
    • View Profile
    • Security Garden
Re: IE9 and the spinning cirlce
« Reply #8 on: November 13, 2012, 07:43:35 PM »
Thank you, Bernie.  No patience was needed working with you.  It has been a pleasure.  Alice is lucky to have you as a cousin.   :rose:


Take a walk through the "Security Garden" -- Where Everything is Coming up Roses!

Remember - A day without laughter is a day wasted.
May the wind sing to you and the sun rise in your heart.