Hello everyone,
I have had two seperate occurances with different fake security system viruses/malware. I am not sure how I aquired each virus or whether or not they were the same unresolved issue. I have always been protected with McAfee total protection.
The first occured months ago and it got to a certain point where as soon as I logged on to my account, the computer would display several errors then shut off before I had a chance to do anything. So I created a second account and researched the infection and downloaded anti-malware bytes. It seemed to have completely gotten rid of the issue and I did not have any problems untill about a month ago.
The second time I was still able to remain on my account and operate certain functions. However, within the first day of discovering the infection, all of a sudden my background went to black, my shortcuts were gone, and my documents were gone. I was later able to place shortcuts on the desktop but I still have not recovered my documents, also when I attempt to change my background it says access denied. I ended up uninstalling antimalware bytes and installing SUPERantiSpyware. I did a quick scan which returned the following results:
Memory items scanned : 661
Memory threats detected : 1
Registry items scanned : 30199
Registry threats detected : 2
File items scanned : 8357
File threats detected : 13
The complete scan returned:
Memory items scanned : 696
Memory threats detected : 0
Registry items scanned : 37165
Registry threats detected : 1
File items scanned : 37004
File threats detected : 70
and also:
System.BrokenFileAssociation
HKCR\.exe
It quarantined some files and deleted others. I proceeded to delete all of them except I kept the broken file extension as I was not sure what it was. Ever since I have had issues while on internet explorer when I click certain things such as videos on youtube, without hesitation it immediately says internet explorer has stopped responding and the program restarts. Also, ever since I can not locate my recycle bin.
So I was found a site where someone had a similar issue soon after believing they had resolved it (as I thought as well). Someone left a comment assuring the person that they had not removed the infection and referred them here. So I thought I would give it a try to restore my PC to normal I appreciate any advice or responses. Thank you
