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Offline alcon

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virus will not let me install an AV or AV scanner
« on: October 28, 2009, 05:16:10 PM »
my origional post in virus section


My Childrens desk top appears to developed a virus, it did have window live onecare on it but that is now in active. It will not let me down load any anti viral software or load any via disk. I have just bought McAfee Internet securtity 2010, but it will not load. as i click on play the desk top freezes, it i open up the cd the click on istall it freezes.
it is the same with any online scanner i try and down load. i conacted  McAfee who spent twenty minutes on the phone then at the end told me i had a virus. which is what i told them at the begining. I tried to to a remote link but none of the software will install. i performed a system restore in safe mode but nothing happeded except the clock has altered to the roung time.



please help or advise.
 
 
 
 
 
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     Re: virus will not let me install an AV or AV scanner
« Reply #1 on: Today at 05:50:42 PM » Quote 

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Hi, alcon.  Welcome to LandzDown Forum.

Please see the instructions in this document:  Log Posting Instructions and post the logs here as a reply.

Thank you. 
 
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May the wind sing to you and the sun rise in your heart.
 
 
alcon
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     Re: virus will not let me install an AV or AV scanner
« Reply #2 on: Today at 06:05:31 PM » Quote 

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thanks for thewarm welcome

I was able download ERUNT and RSIT to my desk top, but as soon as i start to install ERUNT the window that is open freezes and as i try to run RSIT my whole screen freeze and bleeps every time i try to press any thing. i can still access the start menu ( i am am running vista if that helps)

thanks 
 
 
 
 
 
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Offline Corrine

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Re: virus will not let me install an AV or AV scanner
« Reply #1 on: October 28, 2009, 09:25:46 PM »
Please download exeHelper to your desktop.
  • Double-click on exeHelper.com to run the fix.
  • A black window should pop up, press any key to close once the fix is completed.
  • Post the contents of exehelperlog.txt (Will be created in the directory where you ran exeHelper.com, and should open at the end of the scan)
Note: If the window shows a message that says "Error deleting file", please re-run the program before posting a log - and post the two logs together (they will both be in the one file).
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Take a walk through the "Security Garden" -- Where Everything is Coming up Roses!

Remember - A day without laughter is a day wasted.
May the wind sing to you and the sun rise in your heart.

Offline alcon

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Re: virus will not let me install an AV or AV scanner
« Reply #2 on: November 02, 2009, 06:26:21 AM »
Hi Corrine sorry for the delay in trying this i was called away at short notice with work. i tried to open the link but it was not recognised.

the link was to http://www.raktor.net/exeHelper/exeHelper.com.


thanks
 Alcon
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Offline GR@PH;<'S

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Re: virus will not let me install an AV or AV scanner
« Reply #3 on: November 02, 2009, 07:32:09 AM »
alcon,
it does seem that Corrines link is down at the moment so I have uploaded the program for you.
Click on the exeHelper  :goodie:

GR@PH;<'S   :Hammys pint:
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press Enter then have a Brandy then if the problem is still there have another Brandy
Q: does it work
A: It does seem to for a few hours at least.

Offline alcon

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Re: virus will not let me install an AV or AV scanner
« Reply #4 on: November 02, 2009, 08:51:34 AM »
Thanks GR@PH;<'S

i have saved it to my desk top and tried to run the program, all that happens is the the timer loading curser appears on my arrow but nothing else. I can not click on any icon in my desktop but can still access the programms through the start menu. ExeHelper does not appear in the Windows task manager either.

i have to restart my computer to access the desktop.

Alcon
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Offline GR@PH;<'S

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Re: virus will not let me install an AV or AV scanner
« Reply #5 on: November 02, 2009, 09:04:40 AM »
alcon,
See if you can run Windows in Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".
then run exeHelper 
NOTE
exeHelper does not install to your PC it will run then leave you a logfile

GR@PH;<‘S  :Hammys pint:
Logged
press Enter then have a Brandy then if the problem is still there have another Brandy
Q: does it work
A: It does seem to for a few hours at least.

Offline alcon

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Re: virus will not let me install an AV or AV scanner
« Reply #6 on: November 02, 2009, 09:13:55 AM »
Thanks worked straight away, so ran it twice just in case

please se the log below

exeHelper by Raktor
Build 20091021
Run at 07:07:43 on 11/02/09
Now searching...
Checking for numerical processes...
Checking for bad processes...
Checking for bad files...
Checking for bad registry entries...
Resetting filetype association for .exe
Resetting filetype association for .com
Resetting userinit and shell values...
Resetting policies...
--Finished--

exeHelper by Raktor
Build 20091021
Run at 07:08:53 on 11/02/09
Now searching...
Checking for numerical processes...
Checking for bad processes...
Checking for bad files...
Checking for bad registry entries...
Resetting filetype association for .exe
Resetting filetype association for .com
Resetting userinit and shell values...
Resetting policies...
--Finished--


thanks hope this helps

Alcon
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Offline GR@PH;<'S

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Re: virus will not let me install an AV or AV scanner
« Reply #7 on: November 02, 2009, 09:46:29 AM »
alcon,
Now that you have managed to run exehelper can you now install your Anti-Virus program ie: McAfee Internet securtity 2010
if not can you runexehelper in normal,
then post the contents of exehelperlog.txt
Note: If the window shows a message that says "Error deleting file", please re-run the program before posting a log - and post the two logs together.

GR@PH;<'S   :Hammys pint:
Logged
press Enter then have a Brandy then if the problem is still there have another Brandy
Q: does it work
A: It does seem to for a few hours at least.

Offline alcon

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Re: virus will not let me install an AV or AV scanner
« Reply #8 on: November 02, 2009, 09:54:49 AM »
Hi Again

Can not run exeHelper, the result is the same as before witht the desktop freezing. My Anti virus programme will still not install.

Alcon
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Offline GR@PH;<'S

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Re: virus will not let me install an AV or AV scanner
« Reply #9 on: November 02, 2009, 10:03:50 AM »
alcon,
Please can you try at least two if not more of these  On-line scans
ESET
TrendMicro
Bit Defender
Kaspersky
Symantec
McAfee
CyberTechHelp
PC Pitstop
Stinger

GR@PH;<'S    :Hammys pint:
Logged
press Enter then have a Brandy then if the problem is still there have another Brandy
Q: does it work
A: It does seem to for a few hours at least.

Offline alcon

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Re: virus will not let me install an AV or AV scanner
« Reply #10 on: November 02, 2009, 01:08:03 PM »
HI GR@PH;<'S

the only online scan i could get to work was the stinger which took 2 hours and found nothing.

all of the other froze when i tried to load them, i could not run IE as an administrator as the desktop freezes every time i try and i have to reboot my computer.

thanks

Alcon
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Offline alcon

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Re: virus will not let me install an AV or AV scanner
« Reply #11 on: November 02, 2009, 05:09:19 PM »
HI Guys, i have just switched the computer on and my desk top is just a black screen with the arrow of the mouse which i can control.

i was able to get IE up but opening task manger, going via file, browse to IE and it worked but nothing else appears on my desk top.

i can open up in safe mode  - should i just erase my hard drive and reload every thing

help

Alcon
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Offline alcon

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Re: virus will not let me install an AV or AV scanner
« Reply #12 on: November 03, 2009, 06:27:58 AM »
Hi Guys

got desperate, so returned computer to factor settings, appears to be working normally and i have managed to load McAfee internet security 2010 on to it.

does this mean the malware has gone or do i need to do any thing else to protect it.

appreciate all of your help

Alcon
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Offline GR@PH;<'S

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Re: virus will not let me install an AV or AV scanner
« Reply #13 on: November 03, 2009, 10:38:01 AM »
alcon,
Glad you got your PC sorted now you know it is clean.

GR@PH;<'S   :Hammys pint:
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press Enter then have a Brandy then if the problem is still there have another Brandy
Q: does it work
A: It does seem to for a few hours at least.

Offline MikeW

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Re: virus will not let me install an AV or AV scanner
« Reply #14 on: November 03, 2009, 01:01:57 PM »
I would suggest you download and run Malwarebytes.

http://www.malwarebytes.org/mbam.php

Post log here after a full scan

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XP Home SP3 IE8 Nis 2011 Mbam
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