Did you get the error: "Error loading C:/users etc. etc. The specified module could not be found." before or after running ARO 2011? If it was after running ARO 2011, does it have a restore option for the registry edits it performed? Unless someone is extremely knowledgeable about the registry, I recommend never
using registry cleaners/optimizers. They do more damage than good.
We'll deal with the outdated Adobe Flash Player and Reader later. First, I want you to take care of Sun Java. Please go to add/remove programs and uninstall Java(TM) 6 Update 11
Please download JavaRa
and unzip it to your desktop.
- Double-click on JavaRa.exe to start the program. (Windows Vista users Right-click JavaRa.exe > Select Run as Administrator)
- Click on Remove Older Versions to remove older versions of Java.
- A logfile will pop up. Please save it to a convenient location.
Then download and install Java SE Runtime Environment (JRE) 6 Update 25
Download the Windows x86 Offline version from: Java SE Runtime Environment 6u25Note:
UNCHECK any pre-checked toolbar and/or software options presented with the update. They are not part of the software update and are completely optional.
While you're in add/remove programs, see if the uninstaller for iWon Toolbar
Following all of that, please do the following: Please follow these instructions carefully.
Download ComboFix from one of the following locations:Link 1Link 2!!! IMPORTANT !!! Save ComboFix.exe to your DesktopDisable your antivirus and anti-malware security applications.
If not disabled, these programs will likely interfere with cleanup process. This can usually be accomplished by a right-click on the icon in the System Tray. Note:
If you are unsure how to disable your security software, see the instructions in this topic at Tech Support Forum: How to disable your security applications - Tech Support Forum
Now, please run ComboFix:
- Note: If infections are found, ComboFix will automatically reboot the machine to complete the removal process. Please ensure all opened windows are closed before proceeding.
- Double-click ComboFix.exe on your desktop and follow the prompts.
- As part of the process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it is strongly recommended to have this pre-installed on your machine before doing any malware removal. The Recovery Console will allow you to start up the computer in a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
Please note: If the Microsoft Windows Recovery Console is already installed on the computer, ComboFix will continue the malware removal procedures.
- Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console.
- When prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
- After the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:
- Click "Yes" to continue scanning for malware.
- When finished, a log will be produced. Please include the C:\ComboFix.txt in your next reply.