LandzDown Forum

No specific order.

Do the files that are in the system32/drivers folder match these:

afd.sys:  http://www.thefiledb.com/filedatabase/windows7x64/afd.sys-id33112/
netbt.sys:  http://www.thefiledb.com/filedatabase/windows7x64/netbt.sys-id28787/

Date and size of both afd.sys & netbt.sys are the same in both folders.  Seeing that, I don't think I've found the solution. 

Hi, Donna. 

Your son has a product key.  What he doesn't have is the disk.  How to replace Microsoft software or hardware, order service packs, and replace product manuals includes links to obtain replacement OEM or system builder software media.

As I recall with Windows 7, the disk includes all builds.  It is the product key that is associated with the version (Home, Ultimate, Pro).   Coincidentally, we have a new member here at LzD who joined from SevenForums.  I'll point Golden here as I believe he is more knowledgeable in this area.

Thank you, Golden!  The laptop is ASUS but I'll let Donna reply.  I believe she is back to work today after the Christmas Holiday so it may not be until later when she replies.

Hi Corrine,

You are correct. Back to work today. Thank you so much for contacting Golden.

Hi Golden,

Pleasure to meet you. What a coincidence! I was browsing the SevenForums last night looking for an answer to this problem. Was going to register and post to ask questions on some tutorials that Brink had written then decided it best not to since I had a thread going here and I hadn't discussed this with Corrine first.

Following is the make and model # as shown on System:

ASUS Notebook G73Jh Series
64-bit OS

Product key is xxxxx-OEM-xxxxxxx-xxxxx ---> OEM Guess I better write it down.

I'm afraid there is no recovery partition. I did burn the restore image to disk and have used those disks 3x's now to perform an image restore which is where we stand now.I fear I may have burned that image too late and it may have been infected. Is that possible?

Here's the bio of this laptop:

Son bought it in March of 2011. Nov. of 2011 he called and said he had a program that kept popping up and scanning (he couldn't remember what it was back then) but he did a System Restore and stopped it then turned SR off, then back on again clearing out the Restore points as suggested by a friend of his. I told him to leave it alone and bring it to me. The rogue program no longer popped up. MBAM came up clean so I did an ESET Online scan which came back clean. Since he had not created the recovery disks, I did at that time and gave him the laptop and disks back to him. Dec.24th he brought the laptop back and said it was infected again with the same thing as before. This time he said it was called Windows7 (something) 2012. I believe his AndroidX phone is infected and that is how he reinfected himself unless the infection was hidden and was festering. This thread includes the rest of the history.

I snipped an image of the disk management for you to see.

Thank you so much for contacting Golden.

Talk about excellent timing.  As it turns out, Golden decided on his own to join LzD.  All I did was point him here.

Donna, didn't you say that you have Joe's Windows 7 DVD?

Donna,

Does the DVD specifically state that it is 32-bit only?  As far as I know, the DVD includes both 32- and 64-bit and it is up to the license holder to use the correct version for their computer.   

That said, wait for Golden.  I believe when using an OEM license with a retail DVD, it makes a difference on when you activate.

Since you don't have the media, let's wait for Golden. 

You may need to download the ISO from MyDigitalLife or order it from ASUS as I mentioned previously.  (How to replace Microsoft software or hardware, order service packs, and replace product manuals)