Author Topic: XP COMPUTER'S PROBLEMS  (Read 6684 times)

0 Members and 1 Guest are viewing this topic.

Offline DR M

  • Hero Member
  • *****
  • Posts: 525
    • View Profile
Re: XP COMPUTER'S PROBLEMS
« Reply #45 on: February 06, 2013, 10:35:40 AM »

Did you or Georgia notice any other problems with the computer?

Regarding startup items, what were you trying to remove from start up?
[/quote:]

The computer works much better. But here are some issues still exist:

1. When shutting down, an error message appears (something with memory... I don't remember exactly what.)

2. When I told you about the images problem, I didn't mean that there are no images in the websites. The problem is when you make a google search for an image. E.g., type in google search area the word cat, and then choose images. No image appears. This happens for every single word. When using Firefox, there is not any problem about images search.

3. I noticed yesterday that Georgia's Internet Explorer home page was Mywebsearch. From my experience, I know that this is not good. So, I went to Tools, Manage add ons, removed the toolbar and changed the home page to google. I forgot to search in program files, to see if this thing is installed there and remove it.

4. Sometimes, the computer stucks (e.g. when she tried to buy Eset).


As for the items I removed from Start up, nothing special: I remember msn messanger, adobe player, hp printer, skype...


Offline Corrine

  • The Mystical Rose
  • Administrator
  • Hero Member
  • *****
  • Posts: 14909
  • "Stronger than the past, united in our goal."
    • View Profile
    • Security Garden
Re: XP COMPUTER'S PROBLEMS
« Reply #46 on: February 06, 2013, 09:28:59 PM »
Hi, Panos. 

First, let's clean up the tools we used and then I'll go through the issues that still exist, remembering that we are using a band-aid in order to add some extra life to the computer for Georgia.

Please do the following to uninstall AdwCleaner.
  •   Double-click AdwCleaner.exe to run the tool.
  •   Click Uninstall
  •   Confirm with yes
Finally, OTL CleanUp will handle the remaining programs.
  • Double-click OTL.exe to run it.  (Windows Vista and Windows 7 users: Right-click on OTL.exe select "Run As Administrator" to run it.  If prompted by UAC, please allow it.)
  • Press the CleanUp button.
  • When done, you will be prompted to reboot your system to finish file removal... please select OK to reboot your computer.
If you did not reboot your computer normally, please do so now, before continuing.  If any tools we downloaded remain on the desktop, you can go ahead and delete them.




Now, let's address the issues.

1. When shutting down, an error message appears (something with memory...)

In looking at the last OTL log, note that Georgia's computer is pretty much up to the max, without much more space for maneuvering:

511,47 Mb Total Physical Memory | 133,99 Mb Available Physical Memory | 26,20% Memory free

The first thing to look at is the Downloads folder and delete anything there that cannot be replaced.  I suspect that 99.9% of the files there would need to be replaced as any updates would be a newer version.  Delete those files and empty the Recycle Bin.

Also, go to Add/Remove programs and review the installed programs.  Uninstall all programs no longer used.  Do not uninstall any of the Microsoft Hotfixes or .NET Framework updates.  One example might be Google Earth.  It maintains a cached backup of Google Earth in ProgramData. 

Following that, do some additional maintenance.  The Disk Cleanup tool helps you free up space on your hard disk by searching your disk for files that you can safely delete. You can choose to delete some or all of the files.  It can also be used to clear all but the most recent System Restore point.

First, create a fresh restore point:

1.  Click Start, click All Programs, click Accessories, click System Tools, and then click System Restore.
2.  Click Create a Restore Point, and then click Next.
3.  Name your restore point. (i.e., clean)
4.  Click the Create button.
5.  When the new restore point has been created, click Close.

Now select the files to be removed as well as all but the new restore points:
  • Click start-->Run and type cleanmgr into the run box and then click "OK".
  • Select the drive where Windows is installed (if you have more than one drive) and click "OK".
  • When the scan completes, check/uncheck desired boxes.
  • Next, please click the More Options tab at the top.
  • Click the "Clean up..." button under the System Restore section at the bottom.
  • Answer Yes to the question "Are you sure you want to delete all but the most recent restore point?".
  • Click OK and answer Yes again.
The disk clean up utility will remove the selected items.  When it completes, please restart the computer to properly record the changes made to the hard disk.

Next, run the Defragmenter tool.  Note that it is best if this is done when no other programs are running and may take a while if the computer is heavily fragmented.  So, I suggest Georgia start the process and then go fix a cup of coffee or tea, read a book, study -- well, you get the idea.

--    Open My Computer.
--    Right-click the local disk volume that you want to defragment, and then click Properties.
--    On the Tools tab, click Defragment Now.
--    Click Defragment.




2. When you make a google search for an image. E.g., type in google search area the word cat, and then choose images. No image appears. This happens for every single word. When using Firefox, there is not any problem about images search.

I found the following setting change that may solve the problem with images appearing.  Let me know if that setting solves the problem.

- IE8 > Tools > Internet Options
- Security > Internet > Custom level > Miscellaneous > Display Mixed Content
- Select ENABLED




3. I noticed yesterday that Georgia's Internet Explorer home page was Mywebsearch.

Good job, Panos!  It looks like AdwCleaner missed that one change.




4. Sometimes, the computer stucks (e.g. when she tried to buy Eset).

If the computer itself hangs, it could be attributed to a number of things.  With little free space available, if a process is running in the background, that could hang the computer.   I also noticed that both Firefox and Google Chrome have a lot of enabled plugins that likely are not necessary or, alternatively, can be enabled if needed.

Firefox (From Use plugins to play audio, video, games and more | Firefox Help):
First, check that the installed Firefox plugins are up to date here:  https://www.mozilla.org/en-US/plugincheck/

Next, to disable plugins in Firefox, click the Tools menu and then click Add-ons. The Add-ons Manager tab will open.  In the Add-ons Manager tab, select the Plugins panel.  To disable a plugin, select a plugin in the list, then click Disable. Disabling a plugin will turn it off without uninstalling it. To re-enable it, click Enable.

Google Chrome (from Plug-ins - Google Chrome Help):

To disable plug-ins, visit the Plug-ins page at chrome://plugins/. Find the plug-in you’d like to disable and click Disable. You can also re-enable disabled plug-ins on this page.

You can also reach the Plug-ins page by clicking Disable individual plug-ins in the "Plug-ins" section of the Content Settings dialog.




My apology for the length of this post.  I wanted to give you as much information as possible in order for you to best help Georgia.  Please let me know if you or Georgia have any questions.


Take a walk through the "Security Garden" -- Where Everything is Coming up Roses!

Remember - A day without laughter is a day wasted.
May the wind sing to you and the sun rise in your heart.

Offline DR M

  • Hero Member
  • *****
  • Posts: 525
    • View Profile
Re: XP COMPUTER'S PROBLEMS
« Reply #47 on: February 07, 2013, 06:36:58 PM »

My apology for the length of this post.  I wanted to give you as much information as possible in order for you to best help Georgia.  Please let me know if you or Georgia have any questions.

Corrine, YOU apologise?  :shocked:

WE apologise for the time you spend for us, without knowing us, and we also THANK YOU!  :rose:

We will have news tomorrow.  :hallo:


Offline Corrine

  • The Mystical Rose
  • Administrator
  • Hero Member
  • *****
  • Posts: 14909
  • "Stronger than the past, united in our goal."
    • View Profile
    • Security Garden
Re: XP COMPUTER'S PROBLEMS
« Reply #48 on: February 08, 2013, 12:39:29 AM »
I'd say that after all the time we've spent together here in the forum, Panos, we at least know each other virtually. :)


Take a walk through the "Security Garden" -- Where Everything is Coming up Roses!

Remember - A day without laughter is a day wasted.
May the wind sing to you and the sun rise in your heart.

Offline DR M

  • Hero Member
  • *****
  • Posts: 525
    • View Profile
Re: XP COMPUTER'S PROBLEMS
« Reply #49 on: February 08, 2013, 05:06:32 PM »
Hi, Corrine!


Georgia deleted the downloaded tools.

Then, she uninstalled every unused program.

Finally, she disabled all Firefox plug ins.

She tried create a system restore point, but every time she clicks on system restors, a white box appears, so she can do nothing.

________________________________________________________________________________________________________________________________________________________________________________________________________________________


B.  Now, I will ask you something about my computer...

1. While trying help Georgia, I went through all my installed programs and I saw something I have never installed: WinPcap. When I googled it I realised that is something no good. So I uninstalled it. What is it and why was it in my computer?

2. I clicked on the link you gave us for Firefox pluggins update, and saw that adobe flash player needed update. So I clicked update. When the update finished, a Norton Installer Product was found on my desktop. I delete it but every time I make a restart it is there! Although, it is not listed in my program files.

3. The web page of Landzdown forum cannot easily open. I get the message that IE cannot open the page. This is the first time I have such a problem.

And all these issues appeared suddenly!!!!!!

   

Offline DR M

  • Hero Member
  • *****
  • Posts: 525
    • View Profile
Re: XP COMPUTER'S PROBLEMS
« Reply #50 on: February 08, 2013, 05:46:48 PM »
I uninstalled adobe player (shockwaver) and got rid of Norton installer.

But something is wrong with my surfing in this forum. I cannot refresh, sign in, read a topic at once... Is this problem only mine?

Offline Corrine

  • The Mystical Rose
  • Administrator
  • Hero Member
  • *****
  • Posts: 14909
  • "Stronger than the past, united in our goal."
    • View Profile
    • Security Garden
Re: XP COMPUTER'S PROBLEMS
« Reply #51 on: February 09, 2013, 12:17:04 AM »
Hi, Panos.

For Georgia, she needs to check that System Restore hasn't been disabled due to space problems.  Have her do the following:

Click Start  > My Computer > View System Information.  Select the System Restore Tab and ensure the Box is unchecked next to "Turn off system restore on all drives".  If it is already unchecked, it may be worth checking it and re-booting, then uncheck it again to restart System Restore Monitoring.  Then create a fresh restore point.

If that doesn't solve the problem, have her run this by Doug Knox.  He was one of the specialists with solving Windows XP problems:  http://www.dougknox.com/xp/utils/xp_sysrestore_blank.htm



Now on to your computer.  :) 

1.  WinPcap is a packet capture program.  I don't know when or why it was installed on your computer.

2.  Without Adobe Shockwave Player, that is one less program to keep updated!  Glad uninstalling it got rid of the Norton installer.  It really is nasty of programs to include unwanted extras with security updates.

3.  I don't have an explanation for the new problem you're having here at LzD.  It is possible it is due to a corrupt cookie.  You could try clearing the browser cache and cookies and see if that helps.


Take a walk through the "Security Garden" -- Where Everything is Coming up Roses!

Remember - A day without laughter is a day wasted.
May the wind sing to you and the sun rise in your heart.

Offline DR M

  • Hero Member
  • *****
  • Posts: 525
    • View Profile
Re: XP COMPUTER'S PROBLEMS
« Reply #52 on: February 09, 2013, 03:04:21 PM »
Hi, Corrine!

Georgia's system restore issue still exists... Unfortunately nothing fix it.

I forgot to tell you that the problem with the no result message, when google search, is also exists.


As for my computer and the problem with LzD, is ok now. I thought that winpcap had something to do with that!

Offline Corrine

  • The Mystical Rose
  • Administrator
  • Hero Member
  • *****
  • Posts: 14909
  • "Stronger than the past, united in our goal."
    • View Profile
    • Security Garden
Re: XP COMPUTER'S PROBLEMS
« Reply #53 on: February 09, 2013, 08:38:53 PM »
Hi, Panos.

Good to your connection here at LzD is back to normal.

Were there any messages when Georgia ran Doug Knox's  SysRestoreCalendar.zip?


Take a walk through the "Security Garden" -- Where Everything is Coming up Roses!

Remember - A day without laughter is a day wasted.
May the wind sing to you and the sun rise in your heart.

Offline DR M

  • Hero Member
  • *****
  • Posts: 525
    • View Profile
Re: XP COMPUTER'S PROBLEMS
« Reply #54 on: February 10, 2013, 04:08:04 AM »
Hi, Panos.

Good to your connection here at LzD is back to normal.

Were there any messages when Georgia ran Doug Knox's  SysRestoreCalendar.zip?

Yes, the tool found two registry (I think) errors and it fix them. But every time she clicks on system restore, she gets a blank box.

Offline Corrine

  • The Mystical Rose
  • Administrator
  • Hero Member
  • *****
  • Posts: 14909
  • "Stronger than the past, united in our goal."
    • View Profile
    • Security Garden
Re: XP COMPUTER'S PROBLEMS
« Reply #55 on: February 10, 2013, 02:13:59 PM »
    If Georgia has her installation disk or can point SFC to the i386 folder, System File Checker should be able to repair System Restore. 

    Please read these instructions through to the end before starting.

    First, if you do not have the installation CD, you need to locate C:\i386 (or C:\Windows\i386).  To locate the file, you need to be able to see hidden files.

    To enable the viewing of Hidden files follow these steps:

       1. Close all programs so that you are at your desktop.
       2. Double-click on the My Computer icon.
       3. Select the Tools menu and click Folder Options.
       4. After the new window appears select the View tab.
       5. Put a checkmark in the checkbox labeled Display the contents of system folders.
       6. Under the Hidden files and folders section select the radio button labeled Show hidden files and folders.
       7. Remove the checkmark from the checkbox labeled Hide file extensions for known file types.
       8. Remove the checkmark from the checkbox labeled Hide protected operating system files.
       9. Press the Apply button and then the OK button and shutdown My Computer.
      10. Now your computer is configured to show all hidden files.

    Now to run the System File Checker tool to determine whether the issue(s) that you are experiencing are caused by one or more system files that are used by Windows. The System File Checker tool scans system files and replaces incorrect versions of the system files by using the correct versions.

    To run the System File Checker tool, follow these steps:
    • With Windows XP, click Start > Run and then type cmd in the open box.
    • Right-click cmd in the Programs list, and then right-click Run as administrator.
    • If you are prompted for an administrator password or confirmation, type your password or click Continue
    • At the command prompt, type the following line, and then press ENTER:  sfc /scannow (note the space before the slash)
  • When the scan is complete, test to see whether the issue that you are experiencing is resolved.

Notes

1.  If SFC finds errors to repair, it will ask provide an "Insert CD" message which has only an OK and Cancel button.  Press OK, allowing it to fail. The next dialog will ask you to provide the location of the CD-ROM; just type in the full path of the i386 directory.

2.  IF SFC and it asks for your "Service Pack 3 Disk", you can extract the SP3 files as follows:
-- Download the standalone windows XP SP3 package from here: http://www.microsoft.com/downloads/details.aspx?FamilyId=5B33B5A8-5E76-401F-BE08-1E1555D4F3D4&displaylang=en
-- Save to your desktop
-- Then extract the files from the package by going to Start -> Run and entering the following shown in the code box (you can copy/paste it):
Code: [Select]
"%userprofile%\Desktop\WindowsXP-KB936929-SP3-x86-ENU.exe" -x:C:\xpsp3
This will place the service pack 3 updates in the i386 folder on C drive under the folder "xpsp3".  You can then point SFC to that folder for the desired files from SP3.

3.  If you need to cancel out of SFC to download SP3, don't worry, that's ok.  In fact, if SFC does find errors, I suggest you restart the computer and run it again.

Credit:  Some of the information for these instructions was compiled from the instructions at Bleeping Computer.


Take a walk through the "Security Garden" -- Where Everything is Coming up Roses!

Remember - A day without laughter is a day wasted.
May the wind sing to you and the sun rise in your heart.

Offline DR M

  • Hero Member
  • *****
  • Posts: 525
    • View Profile
Re: XP COMPUTER'S PROBLEMS
« Reply #56 on: February 10, 2013, 04:57:58 PM »
Hi, Corrine.

After some google search in the morning, I took the risk and told Georgia to follow these steps:

1. Uninstall and reinstall IE8 (after this, the problems were still unsolved).

2. Run and type:
    regsvr32 jscript

    regsvr32 vbscript

After step 2, both problems (image google search and system restore issue) were solved!

Then, she proceeded to the other steps you told us on February 6th:

Create new system restore point, delete other system restore points, run clean up utility and the deframent tool.

The computer seems to work fine, but we are looking forward to hearing your next tips.

Once again, THANK YOU for all your help!!! :D


Offline Corrine

  • The Mystical Rose
  • Administrator
  • Hero Member
  • *****
  • Posts: 14909
  • "Stronger than the past, united in our goal."
    • View Profile
    • Security Garden
Re: XP COMPUTER'S PROBLEMS
« Reply #57 on: February 10, 2013, 05:41:05 PM »
Hi, Panos. 

It seems that you have solved the last of the problems!  Since our objective was to prove the "computer technician who told her that the computer is very old and she needs a new computer" wrong, I think we have achieved success! 

Because there are a number of people who use the computer, it is all the more important to keep it updated.  Hopefully, those other users are running under a limited user account.  Having ESET installed (again, due to your efforts!), will certainly help in that regard.  Considering the age of the computer and lack of a lot of free space, rather than installing another program to check for outdated programs, I think the best step is to remember to update Adobe Flash Player (usually the 2nd Tuesday of the month along with Microsoft Security Updates) and check for Adobe PDF Reader updates to keep the computer secure. 

At this point, I think Georgia's computer is about as good to go as we can make it. 



Take a walk through the "Security Garden" -- Where Everything is Coming up Roses!

Remember - A day without laughter is a day wasted.
May the wind sing to you and the sun rise in your heart.

Offline DR M

  • Hero Member
  • *****
  • Posts: 525
    • View Profile
Re: XP COMPUTER'S PROBLEMS
« Reply #58 on: February 10, 2013, 05:48:28 PM »
Corrine, THANK YOU, THANK YOU, THANK YOU!

Nothing more to say!!!!!!!!   :rose: :rose: :rose: :rose:

Offline Corrine

  • The Mystical Rose
  • Administrator
  • Hero Member
  • *****
  • Posts: 14909
  • "Stronger than the past, united in our goal."
    • View Profile
    • Security Garden
Re: XP COMPUTER'S PROBLEMS
« Reply #59 on: February 10, 2013, 07:39:38 PM »
You are very welcome, Panos.  I am happy I was able to help you and Georgia.


Take a walk through the "Security Garden" -- Where Everything is Coming up Roses!

Remember - A day without laughter is a day wasted.
May the wind sing to you and the sun rise in your heart.