Georgia deleted the downloaded tools.
Then, she uninstalled every unused program.
Finally, she disabled all Firefox plug ins.
She tried create a system restore point, but every time she clicks on system restors, a white box appears, so she can do nothing.
B. Now, I will ask you something about my computer...
1. While trying help Georgia, I went through all my installed programs and I saw something I have never installed: WinPcap. When I googled it I realised that is something no good. So I uninstalled it. What is it and why was it in my computer?
2. I clicked on the link you gave us for Firefox pluggins update, and saw that adobe flash player needed update. So I clicked update. When the update finished, a Norton Installer Product was found on my desktop. I delete it but every time I make a restart it is there! Although, it is not listed in my program files.
3. The web page of Landzdown forum cannot easily open. I get the message that IE cannot open the page. This is the first time I have such a problem.
And all these issues appeared suddenly!!!!!!