Well....
That is a good point, about volunteers vs employees. The true desire to help others comes from the heart. This is not to say folks can't get help from the salaried. Just that when the chips are down, heart always wins out over salary! (

LzD is over flowing with heart!!)
I don't know much, at all, about the internal world of support forums in general, or the Lavasoft forums specifically. I do know that someone at the old LS forums got my system clean, in just a few days, when a different forum full of volunteer professionals, took a full month, and never figured it out (plus, they were horribly rude

). I only posted there (at the old LS) out of desperation. And should I find myself in a similar state, I would probably post there again. (desperation is desperation!) Although with the help I get here at LzD, I would not expect things to reach the point of desperation.
So, I guess I haven't said much....but wanted to add the thoughts and perspective of a very non-techie. (Because it amazes me how differently I view and experience various issues, compared to those highly gifted and skilled in computer and internet technology.)(Because I think the views and experiences of those needing (a lot of) help can inform those who are giving help, and ultimately improve the support they offer.)(If that made sense?)