Hi, mcmso. There was enough of a logfile to show up the problem. That psguard is part of the W32.Sinnaka.A@mm. I've been dealing with it daily at another site.
Follow these instructions carefully. You may want to print them so you don't miss a step.
First, please right click on the Ad-Watch icon in your system tray and make sure that "Automatic" is turned
OFF. Since you will be scanning in safe mode, there is no need to disable the real time monitors. However, please accept any prompts for changes to the registry after you restart in normal mode.
A. Download and/or update the following programs. Install them but do
NOT run them yet.
B. Enter the Windows Control Panel and double-click on Add/Remove Programs. When the installed programs list appears, double-click on any of the following entries that appear, and allow them to uninstall ... no worries if you don't see some/all of them:
Security IGuard
Virtual Maid
Search Maid
PSGuard
Then exit the Add/Remove Programs screen and the Control Panel.
C. Instructions for using CCleaner
- Before first use, check under Options > Advanced > UNcheck "Only delete files in Windows Temp folder older than 48 hours".
- A pop up box will appear advising this process will permanently delete files from your system.
- To protect logon cookies that you wish to retain, under Options > Cookies. Select and using the arrow move those cookies to the "Cookies to keep" column.
- Then select the items you wish to clean up:
In the Windows Tab:
Clean all entries in the "Internet Explorer" section.
Clean all the entries in the "Windows Explorer" section.
Clean all entries in the "System" section.
Clean all entries in the "Advanced" section.
Clean any others that you choose.
In the Applications Tab:
Clean all in the Firefox/Mozilla section if you use it.
Clean all in the Opera section if you use it.
Clean Sun Java in the Internet Section.
Clean any others that you choose.
- Click the "Run Cleaner" button and it will scan and clean your system.
- Click exit.
D. Next, please reboot your computer in
SafeMode by doing the following:
- Restart your computer
- After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
- Instead of Windows loading as normal, a menu should appear
- Select the first option, to run Windows in Safe Mode.
E. Open the
smitRem folder, then double click the
RunThis.bat file to start the tool. Follow the prompts on screen. Wait for the tool to complete and disk cleanup to finish.
The tool will create a log named smitfiles.txt in the root of your drive, eg; Local Disk C: or partition where your operating system is installed. Please post that log along with all others requested in your next reply.
F. Open Ad-Aware and do a full scan. Before scanning, UNcheck "Search for negligible risk entries". Remove all it finds.
G. Shutdown/Restart in SafeMode as instructed above. Run Ewido:
- Click on scanner
- Click on Complete System Scan and the scan will begin.
- Once the scan has completed, there will be a button located on the bottom of the screen named Save report
- Click Save report.
- Save the report .txt file to your desktop.
Now close ewido security suite.
H. Next go to
Control Panel click Display > Desktop > Customize Desktop > Website > Uncheck "
Security Info" if present.
I. Reboot back into Windows and click the Panda ActiveScan shortcut.
- Once you are on the Panda site click the Scan your PC button
- A new window will open...click the Check Now button
- Enter your Country
- Enter your State/Province
- Enter your e-mail address and click send
- Select either Home User or Company
- Click the big Scan Now button
- If it wants to install an ActiveX component allow it
- It will start downloading the files it requires for the scan (Note: It may take a couple of minutes)
- When download is complete, click on Local Disks to start the scan
- When the scan completes, if anything malicious is detected, click the See Report button, then Save Report and save it to a convenient location.
Post the contents of the Panda scan report, along with a new Ad-Aware SE Log run in Normal Mode (without MRU's, please), the contents of smitfiles.txt and the Ewido Log by using Add Reply.
Let us know if any problems persist.
