Corrine, thnx for these instructions.
The regedits, over the phone, wouldn't be wise to attempt.
I have contacted another person near this family member & would be more comfortable hearing their feedback before going further.
The 2 Ad-Aware folders in Program files threw me, 'specially when running the UNWISE in each didn't uninstall, or seem to effect any change. Prior to this, Ad-Aware was updating & scanning fine, according to reports.
I'll keep ya posted on how we get on.