Author Topic: Malwarebytes Anti-Malware Update Discussions  (Read 25876 times)

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Offline Digerati

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Re: Malwarebytes Anti-Malware Update Discussions
« Reply #165 on: October 01, 2017, 05:15:54 PM »
Quote
"The usage level has exceeded the max..."
And that error really makes no sense when the upgrade is happening on the same computer as before. Any checksum previously used to identify the computer hardware the program was installed on should not have changed.

At least you were offered the upgrade.  ::)
Bill (AFE7Ret)
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Offline Corrine

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Re: Malwarebytes Anti-Malware Update Discussions
« Reply #166 on: October 01, 2017, 05:30:26 PM »
There are numerous issues posted in the Malwarebytes 3 forum about account/license issues.


Take a walk through the "Security Garden" -- Where Everything is Coming up Roses!

Remember - A day without laughter is a day wasted.
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Offline Digerati

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Re: Malwarebytes Anti-Malware Update Discussions
« Reply #167 on: October 01, 2017, 05:42:29 PM »
Sure are! :(

Bill (AFE7Ret)
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Offline frapper

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Re: Malwarebytes Anti-Malware Update Discussions
« Reply #168 on: October 01, 2017, 06:35:05 PM »
 >
At least you were offered the upgrade.  ::)

Yes, but an upgrade with a long-known defect.   >:(


Offline frapper

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Re: Malwarebytes Anti-Malware Update Discussions
« Reply #169 on: October 01, 2017, 06:44:42 PM »
I opened a ticket with MBAM Support. They emailed a boilerplate acknowledgement. Part of their response is really rich:
.

Tip! Upgrading to the latest version of Malwarebytes fixes most of the issues you may be encountering.


Offline Digerati

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Re: Malwarebytes Anti-Malware Update Discussions
« Reply #170 on: October 01, 2017, 11:27:44 PM »
I opened a ticket with MBAM Support. They emailed a boilerplate acknowledgement. Part of their response is really rich:
.

Tip! Upgrading to the latest version of Malwarebytes fixes most of the issues you may be encountering.
Yeah, that is a disappointing response, considering your complaint is all about upgrading to the latest version. I feel, no doubt, that canned text response was to show your query was quickly responded to instead of remaining unanswered for long periods of time. That type of reply is often used to make the client feel they are not being ignored or neglected ("Your call is very important to us, please hang on the line until your ear falls off.").  I always felt it was an indication tech support is inadequately staff and/or the fiasco is much bigger than anyone imagined.  :(
Bill (AFE7Ret)
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Offline frapper

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Re: Malwarebytes Anti-Malware Update Discussions
« Reply #171 on: October 02, 2017, 12:19:32 AM »
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"Your call is very important to us, please hang on the line until your ear falls off."

Quote of the week.  ;D  (Besides 'Press 2 for English')

I'm sure I won't hear from them until next week sometime.


Offline Digerati

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Re: Malwarebytes Anti-Malware Update Discussions
« Reply #172 on: October 03, 2017, 12:21:46 PM »
Well, this morning I was offered the upgrade. It updated with no problems, so on this machine, I am at 3.2.2.2029!  :D
My 3.0.6 notebook is still waiting. :(

And as a side note, God bless Las Vegas, the families of those taken, and to the survivors and their families.  :'(

And RIP Tom Petty. :(
Bill (AFE7Ret)
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Offline hayc59

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Re: Malwarebytes Anti-Malware Update Discussions
« Reply #173 on: November 02, 2017, 07:32:33 PM »
Malwarebytes v3.3.1.2183 Released
Whats new: a lot of great tings
https://forums.malwarebytes.com/topic/213936-malwarebytes-33-now-available/

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Offline Corrine

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Re: Malwarebytes Anti-Malware Update Discussions
« Reply #174 on: November 02, 2017, 08:42:59 PM »
The manual update fixed in the previous version release worked great!  Click "Install Application Updates" in Settings > Application.


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Offline plodr

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Re: Malwarebytes Anti-Malware Update Discussions
« Reply #175 on: November 03, 2017, 01:44:34 PM »
Thanks. I've updated 3 computers. I have 2 more to go.

Questions: after reading about the "bug"
1. What is a Hyper Scan? I've always just run the Threat Scan.
2. Where can I find the Scan options as to what is enabled or disabled? I only have 3 items: rootkits, archives and signature-less anomoly but in the thread with a bug report
https://forums.malwarebytes.com/topic/213945-initial-thoughts-on-mb-331/?tab=comments#comment-1178589
this was posted
-Scan Options-
Memory: Enabled
Startup: Disabled
Filesystem: Disabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Disabled
PUP: Detect
PUM: Detect

Offline winchester73

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Re: Malwarebytes Anti-Malware Update Discussions
« Reply #176 on: November 03, 2017, 01:46:27 PM »
Here is an explanation of the Hyper Scan 'issue": https://forums.malwarebytes.com/topic/213945-initial-thoughts-on-mb-331/?tab=comments#comment-1178685

Sounds like it is an old problem that slipped out of sight ...
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Offline plodr

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Re: Malwarebytes Anti-Malware Update Discussions
« Reply #177 on: November 03, 2017, 02:46:44 PM »
I did some more digging and found where that Scan Option list appears. I need to open one of the scan reports then I see


I still do not understand what is a Hyper Scan. I know there is a bug but I'd never discover it because I have never run a Hyper scan. Once I know what it is, perhaps I should be running that.

Offline plodr

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Re: Malwarebytes Anti-Malware Update Discussions
« Reply #178 on: November 03, 2017, 02:57:03 PM »
Well do I feel stupid! I should have just opened the Scan page and read the descriptions.
https://support.malwarebytes.com/docs/DOC-1549

We need an emoji showing me slapping my head.  ???

Offline Pete!

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Re: Malwarebytes Anti-Malware Update Discussions
« Reply #179 on: November 03, 2017, 03:49:56 PM »
..........We need an emoji showing me slapping my head.  ???