Author Topic: My computer is in fected with Anti Virus Elite,how do i remove it?  (Read 1563 times)

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Offline kitty

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I downloaded an AntiVirus Elite,only to find out it is good, how do i get rid of it?

Offline Corrine

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Re: My computer is in fected with Anti Virus Elite,how do i remove it?
« Reply #1 on: February 21, 2010, 12:02:00 AM »
Hi, kitty.  Welcome to LandzDown Forum.

We will do our best to assist you.  However, in order to do so, please follow all instructions provided in the sequence given.  Do not install/re-install any programs or run any fixes or scanners that you have not been instructed to use.  This may cause conflicts with the tools being used in the cleanup process.   

If you have questions regarding any of the instructions or problems running any tools, please let us know.

Please see the Log Posting Instructions and post the results as a reply here.

Thank you.
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Offline Corrine

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Re: My computer is in fected with Anti Virus Elite,how do i remove it?
« Reply #2 on: February 21, 2010, 12:36:58 AM »
Hi, kitty. 

I have seen your thread at Garden Web.  The very first thing you need to do is contact your credit card company and ask them to remove the charges, explaining that you have learned that the company is a rogue/fraud.

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Take a walk through the "Security Garden" -- Where Everything is Coming up Roses!

Remember - A day without laughter is a day wasted.
May the wind sing to you and the sun rise in your heart.

Offline winchester73

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Re: My computer is in fected with Anti Virus Elite,how do i remove it?
« Reply #3 on: February 21, 2010, 01:47:03 PM »
Most definitely, contact your credit card company and dispute the charges, stating the program is a "scam".  Most likely, the customer service rep will have some knowledge of this already.

The Antivirus System family of programs are what could be termed "ransomware".  Your pest works like this ... it runs a faked scan that displays bogus "infections" that it won't "remove" until you purchase the product.  It has a built-in protection device that terminates real security programs before they can eliminate the threats.  It can also change the proxy settings in your Internet Explorer to prevent you from viewing any sites that Antivirus Elite doesn't want you to go to (which is pretty much every other side out there).  So, the bottom line is, this pest ransoms your computer until you buy the program ... OR you do as you are doing here, and get help in removing it.  The good news is that we should be able to eradicate it and get your computer running normally again.

Please allow me to reinforce something Corrine has already mentioned ... at this point, only get help from one computer forum.  Well-intentioned people may have you do something else at another site that we don't know about, and your computer could end up being an expensive paperweight.  "Too many cooks" is the expression that comes to mind.
Speak softly, but carry a big Winchester ... Winchester Arms Collectors Association member



Offline kitty

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Re: My computer is in fected with Anti Virus Elite,how do i remove it?
« Reply #4 on: February 21, 2010, 10:09:29 PM »
I have done every thing as instructed,now what?
Thanks,
cAROL

Offline Corrine

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Re: My computer is in fected with Anti Virus Elite,how do i remove it?
« Reply #5 on: February 21, 2010, 11:22:38 PM »
Hi, Carol.

Since you posted your logs in the other forum, I will close this topic. 

After I review your logs and provide instructions, please reply in that topic. http://www.landzdown.com/index.php?topic=40797.msg123968#new
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Take a walk through the "Security Garden" -- Where Everything is Coming up Roses!

Remember - A day without laughter is a day wasted.
May the wind sing to you and the sun rise in your heart.

Offline winchester73

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Re: My computer is in fected with Anti Virus Elite,how do i remove it?
« Reply #6 on: February 21, 2010, 11:37:57 PM »
Quote
I am now waiting for an answer from LzD,to see if i should now down load an anti virus program,every thing has been removed from my computer,any way, i hope it has, i did just as was instructed.
Just waiting for the ok.



 :blink:
Speak softly, but carry a big Winchester ... Winchester Arms Collectors Association member