Author Topic: Failure to install Security Updates for Vista  (Read 3851 times)

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Offline sparklig

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Failure to install Security Updates for Vista
« on: December 18, 2009, 09:54:34 AM »
Hello Landzdown forum,


I am on my partner's laptop at home. She has told me of a continual popup for Windows Update and its failure to install that have begun in the last few days. I had a look and noticed that she has not had five Vista Security Updates installed from 17/4/2009. Checking through her update history I have discovered that every security update since has failed  :blink: . This begs the question, how can I install all of these updates. I have tried doing it manually, removing the downloaded files and trying again and doing them one at a time. All I can tell is that the five from April are preventing any future updates from coming through. Can anyone offer me a solution to what is potentially a troubling scenario.

Thanks in advance

Edit: Oops, wrong place to post this! Can a kind moderator move me to the right place  :smash:

Offline Eric the Red

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Re: Failure to install Security Updates for Vista
« Reply #1 on: December 18, 2009, 01:13:55 PM »
I don't have a problem with your post remaining in this thread for the moment.

Have you run Microsoft's checkSUR program? If not that would be the first thing that I would go for. Follow the instructions at this Microsoft page:-

http://support.microsoft.com/kb/947821/

Download and run CheckSUR (the download link is toward the bottom of the Microsoft page) and let us know how you get on.
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Offline sparklig

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Re: Failure to install Security Updates for Vista
« Reply #2 on: December 19, 2009, 06:35:24 AM »
Thanks for the reply.

No luck with this. It looked promising, however, it froze for about forty five minutes at this point in the process. Do you have any other suggestions?

Thanks in advance


Offline Corrine

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Re: Failure to install Security Updates for Vista
« Reply #3 on: December 19, 2009, 01:33:18 PM »
Hi, sparklig.

Please make sure the latest update agent is installed on the computer.  Download and install the appropriate version for the Vista machine (i.e., 32-bit or 64-bit) How to obtain the latest version of the Windows Update Agent to help manage updates on a computer.


Take a walk through the "Security Garden" -- Where Everything is Coming up Roses!

Remember - A day without laughter is a day wasted.
May the wind sing to you and the sun rise in your heart.

Offline sparklig

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Re: Failure to install Security Updates for Vista
« Reply #4 on: January 01, 2010, 08:49:40 PM »
Hi Corrine,

I finally got a chance to sit down and see what I can do with this issue. It did not last long! I read through the article and downloaded the appropriate Update Agent. All I got was the attached error when I tried to run the application. Any other suggestions?

Thanks in advance

Offline Corrine

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Re: Failure to install Security Updates for Vista
« Reply #5 on: January 01, 2010, 11:35:57 PM »
Let's take a look at what is on your computer.  Please download random's system information tool (RSIT):
  • Download RSIT by random/random from here and save it to your desktop.
  • Double-click RSIT.exe to run RSIT.
  • Click Continue at the disclaimer screen.
  • Once it has finished, two logs will open. Please post the contents of both log.txt (<<will be maximized) and info.txt (<<will be minimized).


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Offline Temmu

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Re: Failure to install Security Updates for Vista
« Reply #6 on: January 04, 2010, 09:03:45 PM »
perhaps this http://windows.microsoft.com/en-GB/windows-vista/Windows-Update-error-800f0826

or this, firewall related http://windows.microsoft.com/en-GB/windows-vista/Windows-Update-error-80072efd

(i searched using "vista update error"...  there are dozens of similar linkies w/different courses of action.  i've tried fixing an update issue w/xp before, and the list of microsoft-supplied ideas is innumerable.)

Offline sparklig

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Re: Failure to install Security Updates for Vista
« Reply #7 on: March 07, 2010, 09:46:29 PM »

Offline Corrine

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Re: Failure to install Security Updates for Vista
« Reply #8 on: March 07, 2010, 11:50:54 PM »
Hi, sparklig.

Update Adobe Reader

You need to update the vulnerable version of Adobe Reader on your computer.  Get the latest version of Adobe Reader from http://www.adobe.com/products/reader/ or Switch to an alternate PDF reader.  There are a number of open source readers available from http://pdfreaders.org/.

Please download JavaRa and unzip it to your desktop.

  • Double-click on JavaRa.exe to start the program.  (Windows Vista users Right-click JavaRa.exe > Select Run as Administrator)
  • Click on Remove Older Versions to remove older versions of Java.
  • A logfile will pop up. Please save it to a convenient location.

Then download and install Java SE Runtime Environment (JRE) 6 Update 18.   

Download Link: Java SE Runtime Environment 6u18

Note:  UNCHECK any pre-checked toolbar and/or software options presented with the update.  They are not part of the software update and are completely optional.   

Please follow these instructions carefully.

Download ComboFix from one of the following locations:

Link 1
Link 2

!!! IMPORTANT !!! Save ComboFix.exe to your Desktop

Disable your AntiVirus and AntiSpyware applications. If not disabled, these programs will likely interfere with cleanup process. This can usually be accomplished by a right-click on the icon in the System Tray.  This can usually be accomplished by a right-click on the icon in the System Tray. 

Note:  If you use AVG, you must also open the AVG 8 Control Center, by right clicking on the AVG 8 icon on task bar as well as the following:
  • Click on Tools.
  • Select Advanced Settings.
  • In the left hand pane, scroll down to "Resident Shield".
  • In the main pane, deselect the option to "Enable Resident Shield."
  • To re-enable AVG 8, please select "Enable Resident Shield" again.

Now, please run ComboFix:
  • Note:  If infections are found, ComboFix will automatically reboot the machine to complete the removal process.  Please ensure all opened windows are closed before proceeding.
  • Double-click ComboFix.exe on your desktop and follow the prompts.
  • As part of the process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it is strongly recommended to have this pre-installed on your machine before doing any malware removal. The Recovery Console will allow you to start up the computer in a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.

    Please note: If the Microsoft Windows Recovery Console is already installed on the computer, ComboFix will continue the malware removal procedures.

  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console.
  • When prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

  • After the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

  • Click "Yes" to continue scanning for malware.
  • When finished, a log will be produced. Please include the C:\ComboFix.txt in your next reply along with a fresh HijackThis log.


Take a walk through the "Security Garden" -- Where Everything is Coming up Roses!

Remember - A day without laughter is a day wasted.
May the wind sing to you and the sun rise in your heart.