zumlif,
We will do our best to assist you. However, in order to do so, please follow all instructions provided in the sequence given. Do not install/re-install any programs or run any fixes or scanners that you have not been instructed to use. This may cause conflicts with the tools being used in the cleanup process.
If you have questions regarding any of the instructions or problems running any tools, please let us know.
Please advise the results of the on-line scan conducted.
Then, should you still need additional help, please post the requested logs from
Log Posting Instructions as a reply and someone will advise you.
GR@PH;<'S
