I am hoping that someone here can help me. Last night I spent almost a Hour and a half on the phone with Hp customer service and I wasted that time. No closer to a solution.
My daughter has a laptop Dell, she is using a HP Deskjet 3060 Wireless All in One Printer.
Yesterday it was turned off and when she turned it back on it no longer recognized the Wireless Internet Connection.
This is when I called CS and spent time on the phone.. I don't think the lady had any clue and she just kept getting me to push the same button over and over...she did say something about it possible being a driver..but then she never said anything else but to tell me she would call back this morning..she didn't
I uninstalled the printer and re installed it..It will *find* our network but it still wont connect to it. I was asked to print a Wireless Network Report and I did.
No Problems found. Congratulations on your successful setup of your wireless printer
and goes on to give the diagnostics and the configuration summary. All are ok. But the printer still does
not recognize the network.
Do I call HP back or do I try our router Belkin customer service or our cable internet provider?
She is running Windows 7 64 bit..
Any help will be greatly appreciated... I have to leave for a little while but I will check back later.