Let's see if some manual cleanup will allow you to download additional tools so we can see the nature of the problem.
To manually clean the temp files, delete the following directory
contents (but
not the directory folder):
- C:\Windows\Temp\
- C:\Documents and Settings\<Your Profile>\Local Settings\Temporary Internet Files\ <=This will delete all your cached internet content including cookies.
- C:\Documents and Settings\<Your Profile>\Local Settings\Temp\
- C:\Documents and Settings\<Any other users Profile>\Local Settings\Temporary Internet Files\
- C:\Documents and Settings\<Any other users Profile>\Local Settings\Temp\
- Empty your "Recycle Bin".
Let's see if your Hosts file is infected and preventing you from getting to the download sites.
- Go to C:\WINDOWS\System 32\drivers etc
- Right click on the host file and select Open.
- When prompted, choose the option to "select the program from a list" and Open with Notepad
- There will likely be a sample entry with the # symbol next to it. Otherwise, the standard entry is for localhost: 127.0.0.1 localhost
- Unless you placed entries in the Hosts file, delete any other entries except for 127.0.0.1 localhost
Go to Add/Remove Programs and look for an uninstaller for any software up did not install. To do this, follow these steps:
- Click Start, point to Programs, and then search for a folder with the name of the program that you want to remove or the name of a program that may have included the program that you want to remove.
- Point to the Program_Name folder, and then click the file to remove the program if the file exists. For example, the file might be named Unist.exe, Uninstall, or Uninstall Program_Name.
- Follow the instructions that appear on the screen to remove the program.
- Empty your recycle bin.
Because there may not be an entry in Add/Remove Programs or a Start Menu folder but may still be a folder on the hard disk, check with Explorer for any new folders added (sort by date) and check for an uninstall option:
- Click Start, right-click My Computer, and then click Explore.
- Expand the folder tree to look for a folder with the name of the program that you want to remove or the name of a program that may have included the program that you want to remove.
- When you find the unwanted program's folder, click the folder.
- In the right-pane, if a file to remove the program exists, double-click that file. For example, the file may be named Unist.exe, Uninstall, or Uninstall Program_Name.
- Follow the instructions that appear on the screen to remove the program.
- Empty your recycle bin.
Note: If you find a folder for the program that you want to remove, but you do not find a remove file to remove the program, do not delete the folder or the contents of the folder. If you delete the folder or the contents of the folder, you may adversely affect your computer performance and operation. For example, Windows may not start, programs may not start, or programs may stop running.
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After completing those steps, please do the following:
- Download random's system information tool (RSIT) by random/random from here and save it to your desktop.
- Double click on RSIT.exe to run RSIT.
- Click Continue at the disclaimer screen.
- Once it has finished, two logs will open. Please post the contents of both log.txt (<<will be maximized) and info.txt (<<will be minimized)
