Thanks
Mitch and Corrine for your help!
I walked Petalina thru some things last night, while talking to her on yahoo messanger from my cell phone last night. Got her registered here and showed her how to post and got her set up with the updates Notifier for Adaware and Norton.
I was going to have her uninstall her Norton and set her up with AVG...BUT she just paid Norton for the subscription renewal!

She just installed Adaware about 3 days ago. And I had her update it last night, and she ran the scan and it found 7.
Her next step was to follow Corrine's instructions on downloading Hijack This.
She has alot of health issues so last night, she had to stop. She is going to try and get back to it later today.
I explained to her that she needed to follow the instructions by you guys who are knowledgable and trained in the hijack this, completely. That she should not try and fix anything herself.
I also told her to post the hijack log in the hijack logs forum.
Her isp is AOL. GULP! Poor thing! hehehe
She felt that their blocks and filters were enough to protect her from everything, such as spyware/malware/etc.
I explained that she does need more.
At least she does have a good start, with having adaware on her pc now.