My Childrens desk top appears to developed a virus, it did have window live onecare on it but that is now in active. It will not let me down load any anti viral software or load any via disk. I have just bought McAfee Internet securtity 2010, but it will not load. as i click on play the desk top freezes, it i open up the cd the click on istall it freezes.
it is the same with any online scanner i try and down load. i conacted McAfee who spent twenty minutes on the phone then at the end told me i had a virus. which is what i told them at the begining. I tried to to a remote link but none of the software will install. i performed a system restore in safe mode but nothing happeded except the clock has altered to the roung time.
please help or advise.
