Author Topic: Windows 7 Randomly Restarting  (Read 8864 times)

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Offline Ritzy

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Windows 7 Randomly Restarting
« on: February 12, 2015, 10:37:03 AM »
My system is restarting about 12 times a day, this started two days ago and today, after another random restart, I was presented with Windows error recovery. I allowed this to run and the Startup Repair declared it had restored to a previous date, but Im afraid I am still getting the random restarts.

I have run the usual AV and AM checks but nothing is being flagged, I wonder if you can help me find out what is causing this? Also I should mention I had this issue previously, but it turned out to be an overheating problem due to bad cleaning practices, however I took note of that and have cleaned the machine every couple of weeks, it is clean now so I am assuming that is not the problem in this case.

I will mention that after the Startup Repair today MBAM settings had changed with a warning that I was not fully protected and AVAST was switched. off.

I have made no hardware or software changes in the last two weeks.

Here are my three reports as requested
Thanks
Denise
-------------------------------
attach.txt
.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows 7 Home Premium
Boot Device: \Device\HarddiskVolume1
Install Date: 06/05/2014 14:06:53
System Uptime: 12/02/2015 12:51:44 (1 hours ago)
.
Motherboard: ASRock |  | ConRoe1333-D667 
Processor: Intel(R) Pentium(R) D  CPU 2.66GHz | CPUSocket | 2659/133mhz
.
==== Disk Partitions =========================
.
A: is Removable
C: is FIXED (NTFS) - 466 GiB total, 372.985 GiB free.
D: is CDROM ()
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
RP107: 11/02/2015 12:44:39 - Windows Update
RP108: 11/02/2015 16:54:11 - Restore Operation
RP109: 11/02/2015 17:03:52 - avast! antivirus system restore point
RP110: 11/02/2015 17:15:47 - Removed Adobe Widget Browser
RP111: 12/02/2015 12:20:58 - avast! antivirus system restore point
.
==== Installed Programs ======================
.
4 Elements
Adobe Acrobat X Pro - English, Français, Deutsch
Adobe AIR
Adobe Anchor Service CS3
Adobe Asset Services CS3
Adobe Bridge CS3
Adobe Bridge Start Meeting
Adobe Camera Raw 4.0
Adobe CMaps
Adobe Color - Photoshop Specific
Adobe Color Common Settings
Adobe Color EU Extra Settings
Adobe Color JA Extra Settings
Adobe Color NA Recommended Settings
Adobe Creative Suite 6 Master Collection
Adobe Default Language CS3
Adobe Device Central CS3
Adobe ExtendScript Toolkit 2
Adobe Flash Player 16 ActiveX
Adobe Flash Player 16 NPAPI
Adobe Fonts All
Adobe Help Manager
Adobe Help Viewer CS3
Adobe Linguistics CS3
Adobe PDF Library Files
Adobe Photoshop CS3
Adobe Reader XI (11.0.10)
Adobe Refresh Manager
Adobe Setup
Adobe Shockwave Player 12.1
Adobe Stock Photos CS3
Adobe Type Support
Adobe Update Manager CS3
Adobe Version Cue CS3 Client
Adobe Widget Browser
Adobe WinSoft Linguistics Plugin
Adobe XMP Panels CS3
Audacity 2.0.5
Avast Free Antivirus
Avidemux 2.6 - 64bits
Build-A-Lot 2
Build-a-lot Mysteries 2
Citrix Online Launcher
CoffeeCup Free HTML Editor
D3DX10
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
EasySketchPro version 1.0.7
FileZilla Client 3.10.0.2
Free Window Registry Repair
Freemake Video Downloader
Freemake Youtube Mp3 Converter
Google Chrome
Google Earth
Google Update Helper
GoToMeeting 6.4.12.2331
Inkscape 0.48.4
Intel(R) Graphics Media Accelerator Driver
Java 7 Update 67
Java 8 Update 25
Java Auto Updater
Jing
Junk Mail filter update
Malwarebytes Anti-Malware version 2.0.4.1028
Microsoft .NET Framework 4.5.2
Microsoft Application Error Reporting
Microsoft Office Access MUI (English) 2010
Microsoft Office Access Setup Metadata MUI (English) 2010
Microsoft Office Excel MUI (English) 2010
Microsoft Office Groove MUI (English) 2010
Microsoft Office InfoPath MUI (English) 2010
Microsoft Office Office 64-bit Components 2010
Microsoft Office OneNote MUI (English) 2010
Microsoft Office Outlook MUI (English) 2010
Microsoft Office PowerPoint MUI (English) 2010
Microsoft Office Professional Plus 2010
Microsoft Office Proof (English) 2010
Microsoft Office Proof (French) 2010
Microsoft Office Proof (Spanish) 2010
Microsoft Office Proofing (English) 2010
Microsoft Office Publisher MUI (English) 2010
Microsoft Office Shared 64-bit MUI (English) 2010
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010
Microsoft Office Shared MUI (English) 2010
Microsoft Office Shared Setup Metadata MUI (English) 2010
Microsoft Office Word MUI (English) 2010
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219
Microsoft_VC80_CRT_x86
Microsoft_VC90_CRT_x86
Movie Maker
Mozilla Firefox 35.0.1 (x86 en-GB)
Mozilla Maintenance Service
MSVCRT
MSVCRT_amd64
MSVCRT110
MSVCRT110_amd64
PDF Settings
PDF Settings CS6
Peggle Nights
Photo Common
Photo Gallery
Pogo Games
Realtek Ethernet Controller Driver
Realtek High Definition Audio Driver
Security Update for Microsoft Office 2010 (KB2553284) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2687423) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2810073) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2850016) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2880971) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2881071) 32-Bit Edition
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
Skype™ 7.0
SpeedFan (remove only)
SUPERAntiSpyware
swMSM
Telegram Desktop version 0.7.10
Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition
Update for Microsoft Excel 2010 (KB2837600) 32-Bit Edition
Update for Microsoft Filter Pack 2.0 (KB2878281) 32-Bit Edition
Update for Microsoft InfoPath 2010 (KB2817369) 32-Bit Edition
Update for Microsoft InfoPath 2010 (KB2817396) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition
Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687502) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition
Update for Microsoft Office 2010 (KB2825635) 32-Bit Edition
Update for Microsoft Office 2010 (KB2825640) 32-Bit Edition
Update for Microsoft Office 2010 (KB2837581) 32-Bit Edition
Update for Microsoft Office 2010 (KB2837606) 32-Bit Edition
Update for Microsoft Office 2010 (KB2878252) 32-Bit Edition
Update for Microsoft Office 2010 (KB2881028) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2837595) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2687567) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2837579) 32-Bit Edition
Update for Microsoft SharePoint Workspace 2010 (KB2760601) 32-Bit Edition
Update for Microsoft Visio 2010 (KB2880526) 32-Bit Edition
Update for Microsoft Visio Viewer 2010 (KB2837587) 32-Bit Edition
Update for Microsoft Word 2010 (KB2880529) 32-Bit Edition
VLC media player
Windows Live Communications Platform
Windows Live Essentials
Windows Live ID Sign-in Assistant
Windows Live Installer
Windows Live Mail
Windows Live MIME IFilter
Windows Live Photo Common
Windows Live PIMT Platform
Windows Live SOXE
Windows Live SOXE Definitions
Windows Live UX Platform
Windows Live UX Platform Language Pack
Windows Live Writer
Windows Live Writer Resources
WinPcap 4.1.2
WinRAR 5.01 (32-bit)
WinRAR 5.01 (64-bit)
.
==== Event Viewer Messages From Past Week ========
.
12/02/2015 12:51:52, Error: Microsoft-Windows-Kernel-Processor-Power [6]  - Some processor performance power management features have been disabled due to a known firmware problem. Check with the computer manufacturer for updated firmware.
11/02/2015 16:48:11, Error: Microsoft-Windows-WMPNSS-Service [14332]  - Service 'WMPNetworkSvc' did not start correctly because CoCreateInstance(CLSID_UPnPDeviceFinder) encountered error '0x80004005'. Verify that the UPnPHost service is running and that the UPnPHost component of Windows is installed properly.
.
==== End Of File ===========================

DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 11.0.9600.17496  BrowserJavaVersion: 11.25.2
Run by User at 13:06:43 on 2015-02-12
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.44.1033.18.3063.1709 [GMT 1:00]
.
AV: avast! Antivirus *Enabled/Updated* {17AD7D40-BA12-9C46-7131-94903A54AD8B}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: avast! Antivirus *Enabled/Updated* {ACCC9CA4-9C28-93C8-4B81-AFE241D3E736}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files\AVAST Software\Avast\AvastSvc.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\SUPERAntiSpyware\SASCORE64.EXE
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\ProgramData\Freemake\FreemakeUtilsService\FreemakeUtilsService.exe
C:\Program Files (x86)\Google\Update\1.3.26.9\GoogleCrashHandler.exe
C:\Program Files (x86)\Google\Update\1.3.26.9\GoogleCrashHandler64.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe
C:\Program Files\SUPERAntiSpyware\SUPERANTISPYWARE.EXE
C:\Program Files (x86)\Freemake\CaptureLib\CaptureLibService.exe
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamscheduler.exe
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exe
C:\Program Files (x86)\Pogo Games\PGMTrusted.exe
C:\Windows\System32\svchost.exe -k secsvcs
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files\AVAST Software\Avast\avastui.exe
C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\acrotray.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files (x86)\VideoLAN\VLC\vlc.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Windows\system32\wuauclt.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\taskeng.exe
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxps://www.google.co.uk/
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files (x86)\Microsoft Office\Office14\GROOVEEX.DLL
BHO: Java(tm) Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre1.8.0_25\bin\ssv.dll
BHO: avast! Online Security: {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Adobe PDF Conversion Toolbar Helper: {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files (x86)\Microsoft Office\Office14\URLREDIR.DLL
BHO: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre1.8.0_25\bin\jp2ssv.dll
BHO: SmartSelect Class: {F4971EE7-DAA0-4053-9964-665D8EE6A077} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
TB: Adobe PDF: {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
TB: Adobe PDF: {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
uRun: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
uRun: [Jing] C:\Program Files (x86)\TechSmith\Jing\Jing.exe
uRun: [AdobeBridge] <no file>
mRun: [AvastUI.exe] "C:\Program Files\AVAST Software\Avast\AvastUI.exe" /nogui
mRun: [SwitchBoard] C:\Program Files (x86)\Common Files\Adobe\SwitchBoard\SwitchBoard.exe
mRun: [AdobeCS6ServiceManager] "C:\Program Files (x86)\Common Files\Adobe\CS6ServiceManager\CS6ServiceManager.exe" -launchedbylogin
mRun: [Adobe Acrobat Speed Launcher] "C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Acrobat_sl.exe"
mRun: [Acrobat Assistant 8.0] "C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Acrotray.exe"
uPolicies-Explorer: NoDriveTypeAutoRun = dword:145
uPolicies-Explorer: NoDrives = dword:0
mPolicies-Explorer: NoDrives = dword:0
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
mPolicies-System: MaxGPOScriptWait = dword:600
mPolicies-System: SoftwareSASGeneration = dword:1
IE: Append Link Target to Existing PDF - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: Append to Existing PDF - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert Link Target to Adobe PDF - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
IE: Convert to Adobe PDF - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECapture.html
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~1\Office14\EXCEL.EXE/3000
IE: Se&nd to OneNote - C:\PROGRA~2\MICROS~1\Office14\ONBttnIE.dll/105
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
TCP: NameServer = 5.34.150.25 5.34.150.26
TCP: Interfaces\{05867FBA-CB37-4FBA-9AC0-6CF986401F72} : DHCPNameServer = 192.168.1.1
TCP: Interfaces\{49F2A783-F948-471A-AFE6-A841D8EB5D39} : DHCPNameServer = 5.34.150.25 5.34.150.26
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
SSODL: WebCheck - <orphaned>
SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\Program Files (x86)\Microsoft Office\Office14\GROOVEEX.DLL
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "C:\Program Files (x86)\Google\Chrome\Application\40.0.2214.111\Installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
x64-BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office14\GROOVEEX.DLL
x64-BHO: avast! Online Security: {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE64.dll
x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
x64-BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office\Office14\URLREDIR.DLL
x64-Run: [IgfxTray] C:\Windows\System32\igfxtray.exe
x64-Run: [HotKeysCmds] C:\Windows\System32\hkcmd.exe
x64-Run: [Persistence] C:\Windows\System32\igfxpers.exe
x64-Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe -s
x64-Run: [AdobeAAMUpdater-1.0] "C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterStartupUtility.exe"
x64-IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
x64-IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
x64-Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
x64-Notify: igfxcui - igfxdev.dll
x64-SSODL: WebCheck - <orphaned>
x64-SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\Program Files\Microsoft Office\Office14\GROOVEEX.DLL
.
================= FIREFOX ===================
.
FF - ProfilePath - C:\Users\User\AppData\Roaming\Mozilla\Firefox\Profiles\isec0zbw.default\
FF - prefs.js: browser.search.defaulturl - hxxps://es.search.yahoo.com/yhs/search
FF - prefs.js: browser.startup.homepage - hxxps://www.facebook.com/
FF - prefs.js: keyword.URL - hxxps://es.search.yahoo.com/yhs/search
FF - plugin: C:\PROGRA~2\MICROS~1\Office14\NPAUTHZ.DLL
FF - plugin: C:\PROGRA~2\MICROS~1\Office14\NPSPWRAP.DLL
FF - plugin: C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Air\nppdf32.dll
FF - plugin: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AIR\nppdf32.dll
FF - plugin: C:\Program Files (x86)\Google\Google Earth\plugin\npgeplugin.dll
FF - plugin: C:\Program Files (x86)\Google\Update\1.3.26.9\npGoogleUpdate3.dll
FF - plugin: C:\Program Files (x86)\Java\jre1.8.0_25\bin\dtplugin\npdeployJava1.dll
FF - plugin: C:\Program Files (x86)\Java\jre1.8.0_25\bin\plugin2\npjp2.dll
FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
FF - plugin: C:\Users\User\AppData\Local\Citrix\Plugins\104\npappdetector.dll
FF - plugin: C:\Windows\SysWOW64\Adobe\Director\np32dsw_1212152.dll
FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_16_0_0_305.dll
.
============= SERVICES / DRIVERS ===============
.
R0 aswRvrt;avast! Revert;C:\Windows\System32\drivers\aswRvrt.sys [2014-8-22 65776]
R0 aswVmm;avast! VM Monitor;C:\Windows\System32\drivers\aswVmm.sys [2014-8-22 267632]
R1 aswSnx;aswSnx;C:\Windows\System32\drivers\aswsnx.sys [2014-8-22 1050432]
R1 aswSP;aswSP;C:\Windows\System32\drivers\aswsp.sys [2014-8-22 436624]
R1 SASDIFSV;SASDIFSV;C:\Program Files\SUPERAntiSpyware\sasdifsv64.sys [2011-7-22 14928]
R1 SASKUTIL;SASKUTIL;C:\Program Files\SUPERAntiSpyware\saskutil64.sys [2011-7-12 12368]
R2 !SASCORE;SAS Core Service;C:\Program Files\SUPERAntiSpyware\SASCore64.exe [2014-7-23 172344]
R2 aswHwid;avast! HardwareID;C:\Windows\System32\drivers\aswHwid.sys [2014-8-22 29208]
R2 aswMonFlt;aswMonFlt;C:\Windows\System32\drivers\aswMonFlt.sys [2014-8-22 83280]
R2 aswStm;aswStm;C:\Windows\System32\drivers\aswStm.sys [2014-8-22 116728]
R2 avast! Antivirus;avast! Antivirus;C:\Program Files\AVAST Software\Avast\AvastSvc.exe [2014-12-14 50344]
R2 Freemake Improver;Freemake Improver;C:\ProgramData\Freemake\FreemakeUtilsService\FreemakeUtilsService.exe [2014-8-28 108032]
R2 FreemakeVideoCapture;FreemakeVideoCapture;C:\Program Files (x86)\Freemake\CaptureLib\CaptureLibService.exe [2014-8-28 9216]
R2 MBAMScheduler;MBAMScheduler;C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamscheduler.exe [2014-8-25 1871160]
R2 MBAMService;MBAMService;C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exe [2014-8-25 969016]
R2 PGMTrusted;PGMTrusted;C:\Program Files (x86)\Pogo Games\PGMTrusted.exe [2013-3-25 520360]
R3 MBAMProtector;MBAMProtector;C:\Windows\System32\drivers\mbam.sys [2014-8-25 25816]
R3 MBAMSwissArmy;MBAMSwissArmy;C:\Windows\System32\drivers\MBAMSwissArmy.sys [2014-8-25 129752]
R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\System32\drivers\Rt64win7.sys [2014-5-12 539240]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2014-4-11 103608]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2014-4-11 124088]
S3 IEEtwCollectorService;Internet Explorer ETW Collector Service;C:\Windows\System32\ieetwcollector.exe [2014-12-13 114688]
S3 MBAMWebAccessControl;MBAMWebAccessControl;C:\Windows\System32\drivers\mwac.sys [2014-8-25 63704]
S3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;C:\Windows\System32\drivers\rdpvideominiport.sys [2014-5-6 19456]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2014-5-6 56832]
.
=============== File Associations ===============
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ShellExec: dreamweaver.exe: Open="C:\Program Files (x86)\Adobe\Adobe Dreamweaver CS6\dreamweaver.exe", "%1"
.
=============== Created Last 30 ================
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2015-02-11 17:48:41   --------   d-----w-   C:\Users\User\AppData\Roaming\chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1
2015-02-11 16:13:37   11870360   ----a-w-   C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{4B11DE59-33FA-4104-BE95-4BB54EFF31C6}\mpengine.dll
2015-01-14 04:21:49   210432   ----a-w-   C:\Windows\System32\profsvc.dll
.
==================== Find3M  ====================
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2015-02-12 11:53:08   129752   ----a-w-   C:\Windows\System32\drivers\MBAMSwissArmy.sys
2015-02-05 05:17:34   71344   ----a-w-   C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2015-02-05 05:17:34   701616   ----a-w-   C:\Windows\SysWow64\FlashPlayerApp.exe
2015-01-08 08:55:52   298120   ----a-w-   C:\Windows\System32\MpSigStub.exe
2014-12-19 01:46:45   141312   ----a-w-   C:\Windows\System32\drivers\mrxdav.sys
2014-12-14 08:04:59   1050432   ----a-w-   C:\Windows\System32\drivers\aswsnx.sys
2014-12-14 08:04:25   65776   ----a-w-   C:\Windows\System32\drivers\aswRvrt.sys
2014-12-14 08:04:25   267632   ----a-w-   C:\Windows\System32\drivers\aswVmm.sys
2014-12-14 08:04:25   116728   ----a-w-   C:\Windows\System32\drivers\aswStm.sys
2014-12-14 08:04:24   93568   ----a-w-   C:\Windows\System32\drivers\aswRdr2.sys
2014-12-14 08:04:24   83280   ----a-w-   C:\Windows\System32\drivers\aswMonFlt.sys
2014-12-14 08:04:24   29208   ----a-w-   C:\Windows\System32\drivers\aswHwid.sys
2014-12-14 08:04:23   43152   ----a-w-   C:\Windows\avastSS.scr
2014-12-13 05:09:01   144384   ----a-w-   C:\Windows\System32\ieUnatt.exe
2014-12-13 03:33:44   115712   ----a-w-   C:\Windows\SysWow64\ieUnatt.exe
2014-12-12 05:35:10   5553592   ----a-w-   C:\Windows\System32\ntoskrnl.exe
2014-12-12 05:31:49   503808   ----a-w-   C:\Windows\System32\srcore.dll
2014-12-12 05:31:49   503808   ----a-w-   C:\Windows\System32\srcore(62).dll
2014-12-12 05:31:49   50176   ----a-w-   C:\Windows\System32\srclient.dll
2014-12-12 05:31:22   296960   ----a-w-   C:\Windows\System32\rstrui.exe
2014-12-12 05:11:44   3971512   ----a-w-   C:\Windows\SysWow64\ntkrnlpa.exe
2014-12-12 05:11:43   3916728   ----a-w-   C:\Windows\SysWow64\ntoskrnl.exe
2014-12-12 05:07:44   43008   ----a-w-   C:\Windows\SysWow64\srclient.dll
2014-12-11 17:47:17   87040   ----a-w-   C:\Windows\System32\TSWbPrxy.exe
2014-12-06 04:17:27   303616   ----a-w-   C:\Windows\System32\nlasvc.dll
2014-12-06 03:50:19   52224   ----a-w-   C:\Windows\SysWow64\nlaapi.dll
2014-12-06 03:50:18   156672   ----a-w-   C:\Windows\SysWow64\ncsi.dll
2014-12-04 02:50:55   413184   ----a-w-   C:\Windows\System32\generaltel.dll
2014-12-04 02:50:45   741376   ----a-w-   C:\Windows\System32\invagent.dll
2014-12-04 02:50:40   396800   ----a-w-   C:\Windows\System32\devinv.dll
2014-12-04 02:50:38   830976   ----a-w-   C:\Windows\System32\appraiser.dll
2014-12-04 02:50:37   227328   ----a-w-   C:\Windows\System32\aepdu.dll
2014-12-04 02:50:37   192000   ----a-w-   C:\Windows\System32\aepic.dll
2014-12-04 02:50:37   192000   ----a-w-   C:\Windows\System32\aepic(49).dll
2014-12-04 02:44:48   1083392   ----a-w-   C:\Windows\System32\aeinv.dll
2014-12-01 23:28:44   1232040   ----a-w-   C:\Windows\System32\aitstatic.exe
2014-11-22 03:06:23   2724864   ----a-w-   C:\Windows\System32\mshtml.tlb
2014-11-22 03:06:11   4096   ----a-w-   C:\Windows\System32\ieetwcollectorres.dll
2014-11-22 02:50:39   66560   ----a-w-   C:\Windows\System32\iesetup.dll
2014-11-22 02:50:10   580096   ----a-w-   C:\Windows\System32\vbscript.dll
2014-11-22 02:49:54   48640   ----a-w-   C:\Windows\System32\ieetwproxystub.dll
2014-11-22 02:49:08   2885120   ----a-w-   C:\Windows\System32\iertutil(52).dll
2014-11-22 02:48:20   88064   ----a-w-   C:\Windows\System32\MshtmlDac.dll
2014-11-22 02:35:29   114688   ----a-w-   C:\Windows\System32\ieetwcollector.exe
2014-11-22 02:34:51   814080   ----a-w-   C:\Windows\System32\jscript9diag.dll
2014-11-22 02:34:07   6039552   ----a-w-   C:\Windows\System32\jscript9.dll
2014-11-22 02:26:31   968704   ----a-w-   C:\Windows\System32\MsSpellCheckingFacility.exe
2014-11-22 02:20:44   2724864   ----a-w-   C:\Windows\SysWow64\mshtml.tlb
2014-11-22 02:14:16   77824   ----a-w-   C:\Windows\System32\JavaScriptCollectionAgent.dll
2014-11-22 02:07:43   501248   ----a-w-   C:\Windows\SysWow64\vbscript.dll
2014-11-22 02:07:17   62464   ----a-w-   C:\Windows\SysWow64\iesetup.dll
2014-11-22 02:06:32   47616   ----a-w-   C:\Windows\SysWow64\ieetwproxystub.dll
2014-11-22 02:05:02   64000   ----a-w-   C:\Windows\SysWow64\MshtmlDac.dll
2014-11-22 02:01:25   2277888   ----a-w-   C:\Windows\SysWow64\iertutil(73).dll
2014-11-22 01:54:30   620032   ----a-w-   C:\Windows\SysWow64\jscript9diag.dll
2014-11-22 01:47:10   1359360   ----a-w-   C:\Windows\System32\mshtmlmedia.dll
2014-11-22 01:46:58   2125312   ----a-w-   C:\Windows\System32\inetcpl.cpl
2014-11-22 01:40:04   60416   ----a-w-   C:\Windows\SysWow64\JavaScriptCollectionAgent.dll
2014-11-22 01:29:26   4299264   ----a-w-   C:\Windows\SysWow64\jscript9.dll
2014-11-22 01:28:21   2358272   ----a-w-   C:\Windows\System32\wininet.dll
2014-11-22 01:28:21   2358272   ----a-w-   C:\Windows\System32\wininet(70).dll
2014-11-22 01:22:49   2052096   ----a-w-   C:\Windows\SysWow64\inetcpl.cpl
2014-11-22 01:21:57   1155072   ----a-w-   C:\Windows\SysWow64\mshtmlmedia.dll
2014-11-22 01:15:50   1548288   ----a-w-   C:\Windows\System32\urlmon(66).dll
2014-11-22 01:00:20   1888256   ----a-w-   C:\Windows\SysWow64\wininet.dll
2014-11-22 01:00:20   1888256   ----a-w-   C:\Windows\SysWow64\wininet(78).dll
2014-11-22 00:56:21   1307136   ----a-w-   C:\Windows\SysWow64\urlmon(77).dll
2014-11-21 05:14:22   63704   ----a-w-   C:\Windows\System32\drivers\mwac.sys
2014-11-21 05:14:12   93400   ----a-w-   C:\Windows\System32\drivers\mbamchameleon.sys
2014-11-21 05:14:08   25816   ----a-w-   C:\Windows\System32\drivers\mbam.sys
.
============= FINISH: 13:10:08.20 ===============

 Results of screen317's Security Check version 0.99.96 
 Windows 7 Service Pack 1 x64 (UAC is enabled) 
 Internet Explorer 11 
``````````````Antivirus/Firewall Check:``````````````[/u]
 Windows Firewall Enabled! 
avast! Antivirus   
 Antivirus up to date!   
`````````Anti-malware/Other Utilities Check:`````````[/u]
 Java 7 Update 67 
 Java 8 Update 25 
 Java version 32-bit out of Date!
  Java 64-bit 8 Update 31[/color] 
 Adobe Flash Player 16.0.0.305 
 Adobe Reader XI 
 Mozilla Firefox (35.0.1)
 Google Chrome (40.0.2214.111)
 Google Chrome (40.0.2214.94)
````````Process Check: objlist.exe by Laurent````````[/u] 
 Malwarebytes Anti-Malware mbamservice.exe 
 Malwarebytes Anti-Malware mbam.exe 
 Malwarebytes Anti-Malware mbamscheduler.exe   
 AVAST Software Avast AvastSvc.exe 
 AVAST Software Avast avastui.exe 
`````````````````System Health check`````````````````[/u]
 Total Fragmentation on Drive C: 8%
````````````````````End of Log``````````````````````[/u]



Offline Corrine

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Re: Windows 7 Randomly Restarting
« Reply #1 on: February 12, 2015, 12:22:47 PM »
Hi, Denise.

Cleaning your computer every two weeks may be a bit extreme.  It appears that the issue could be firmware related.  Event Viewer shows the same as it did in August when you were having shutdown problems:

12/02/2015 12:51:52, Error: Microsoft-Windows-Kernel-Processor-Power [6]  - Some processor performance power management features have been disabled due to a known firmware problem. Check with the computer manufacturer for updated firmware.

This area is not my specialty but before going that route, it could be that the Power Options are set for High Performance.  Open Control Panel and click Power Options.  If "High Performance" is checked, change it to "Balanced".



Are you getting BSOD's (Blue Screens)? 

I suggest you uninstall Java 7 Update 67 as it is outdated and vulnerable.  While you're at it, uninstall Free Window Registry Repair as well.



Take a walk through the "Security Garden" -- Where Everything is Coming up Roses!

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May the wind sing to you and the sun rise in your heart.

Offline Ritzy

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Re: Windows 7 Randomly Restarting
« Reply #2 on: February 12, 2015, 01:46:05 PM »
Hi Corinne

No I am not getting BSOD's it simply shuts down and restarts, it appears this is only when I am using a browser.

The Power Plan was set to Balanced and I have gone ahead and uninstalled Free Registry Repair.

Not sure what I would need to do about the Processor issue.

Ill let you know if the performance improves over the next few hours, unless you have any other suggestions for me.

Thanks
Denise

Offline Corrine

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Re: Windows 7 Randomly Restarting
« Reply #3 on: February 12, 2015, 03:01:37 PM »
I am thinking that the BIOS needs to be updated for the motherboard:  ASRock ConRoe1333-D667.  However, I don't feel comfortable providing advice for doing that and will ask a friend to take a look and see what he thinks.   


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Offline Digerati

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Re: Windows 7 Randomly Restarting
« Reply #4 on: February 12, 2015, 04:08:48 PM »
Hi Denise. Sorry you are having problems with your computer.

Do you have a current back up of all your data? This is important because sudden system crashes can result in a corrupt boot drive and lost data.

Please tell us about the computer. I see you are using 64-bit Windows 7 but not sure at this point if this is even a PC or notebook - though I am guessing and assuming (I hope not incorrectly) that this is a PC.

I agree with Corrine about your cleaning routine. Keeping the interior clean is critical to keep heat-trapping dust at bay, but you don't have to keep the interior spotless. I generally recommend monthly inspections, then cleaning when you see dust build on the CPU heatsink is clogging the fins. And if you keep track of your CPU temps with Speedfan, as mentioned in your August thread (or CoreTemp which I use), then when your temps start pushing 60°C on a regular basis, that's a good sign it is time to clean again. If you don't have a bunch of cats and dogs shedding and kids running around stirring up dust, you should be able to go several months between cleanings. I clean my systems every 6 - 8 months.

What are your temps now?

As a technician, I always want to make sure I am feeding my electronics good, clean, stable power because a failing power supply is a common cause of sudden reboots, shutdowns, and system freezes. So if me, I would swap in a spare power supply, or have that professionally tested.

Corrine mentioned a BIOS update. Did your computer have this problem since new? If your computer used to work fine, it is not likely you need to update by flashing the BIOS unless you upgraded your CPU or RAM since the computer was new or since the last BIOS update. So if the computer used to work find, and you have not made any major hardware upgrades (hard drives don't count) before updating, I might suggest you reset the BIOS before flashing to a new BIOS version. While upgrading the BIOS is usually safe, it is not risk free and a failed update can make a brick out of brick out of a motherboard. :(

Your manual should tell you how to reset the BIOS. Generally there is a reset jumper, or you can just pull the motherboard's CMOS battery. This sounds scary, but really is not. The main thing to remember is to unplug the computer from the wall then touch bare metal of the case interior to discharge any static in your body before reaching in near the motherboard. Note unplugging and touching bare metal is what you should be doing every time before cleaning too.

The battery will be a wafer type about the shape and size of a quarter. After touching bare metal, carefully pry the quarter out of its socket. I use a small flat tip screwdriver, but those wood cuticle stick thingies work too and are actually safer than metal screwdriver in case you slip.

Note the polarity of the battery (though they can only go in one way) so you know how it goes when you put it back in.

I generally recommend you just replace the battery at this point because they are only a couple $$ each so little is wasted if not the problem. They typically are CR2032, 3VDC Batteries and can be found at most any battery/watch/camera counter.

Do not touch the new battery with your bare fingers because skin oils attract dust and promote corrosion. I put a clean sock over my hand. If using the old battery, clean the battery before putting it back in. Observe the polarity when re-inserting.

Then make sure, while the case is open that all cable are still securely fastened, connect power and boot directly into the BIOS Setup Menu. Reset your Date and Time, and this is a good time to verify your drives are properly recognized. Once date and time are set, Save and Exit to boot normally.

If your motherboard has a reset jumper, you just unplug from the wall, touch bare metal, move the jumper to the two pins noted in your manual for a couple seconds, then move the jumper back.

Removing the battery or using the jumper does the same thing - it removes the battery's voltage from the CMOS memory module, causing the CMOS module to instantly dump its stored data (the user changes to BIOS defaults).

But again, if me, I would want to make sure I was supplying good power. Because everything else in your computer depends on clean, stable power.
Bill (AFE7Ret)
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Offline Corrine

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Re: Windows 7 Randomly Restarting
« Reply #5 on: February 12, 2015, 04:21:08 PM »
Thank you, Bill.  The only reason I mentioned the possibility of BIOS update was after seeing that solution a couple of times when researching the repeating shutdown problem Denise has been having.


Take a walk through the "Security Garden" -- Where Everything is Coming up Roses!

Remember - A day without laughter is a day wasted.
May the wind sing to you and the sun rise in your heart.

Offline Ritzy

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Re: Windows 7 Randomly Restarting
« Reply #6 on: February 12, 2015, 04:45:00 PM »
Hi Bill/Corrine

I dont yet have a backup but I have a VPN account and can backup to there, so will make that my first step.

It is a PC as you correctly guessed, I clean it or look at it regularly as I live in a dog sanctuary in a very dusty environment in a wooden house, I do think this qualifies as extreme and warrants more frequent cleaning, maybe I will reduce that to quarterly :D
My temps at the moment are:
System: 49ºC
CPU: 65ºC
AUX: 50ºC
HD0: 34ºC

As far as the power supply goes, for rural Spain this is a pretty reasonable power supply but can be iffy, which is why my desktop power is supplied via a UPS, not sure if that is sufficient to regulate the power.

I had this issue back in August as you know, but before then and since I have had no reboot issues at all, it just started to happen again two days ago and is a bit different to before, I never had the system do a "startup repair" before, this is new. Also I have not made any hardware changes to the machine since I bought it. It was not bought new though, I did purchase it as a refurb, so no manual etc.

Bit concerned about taking out the battery, but I have replaced hard drives and other bits and pieces and actually built a machine way back in 1992, so Im not a stranger to the interior of a PC and not really too worried, as your detailed instructions will guide me through :)


Offline Digerati

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Re: Windows 7 Randomly Restarting
« Reply #7 on: February 12, 2015, 06:18:06 PM »
Quote
Thank you, Bill.  The only reason I mentioned the possibility of BIOS update was after seeing that solution a couple of times when researching the repeating shutdown problem Denise has been having.
For sure, that may be what is needed. But unless a motherboard is a brand new design and still has a few bugs to work out, most updates just add support for new CPUs and RAM that were released after the board hit the market. And flashing an update often works because, in effect, the update resets some corrupt setting - just as a reset might, but with risking corrupting the BIOS.

While modern chipset makers have done a good job at minimizing the risks associated with flashing the BIOS, an untimely power outage (or unstable power supply) can ruin your day. I speak from experience when a co-worker tripped over a power cord during a flash.

Quote from: Ritzy
I live in a dog sanctuary in a very dusty environment in a wooden house, I do think this qualifies as extreme and warrants more frequent cleaning, maybe I will reduce that to quarterly
I recently lost my best bud of 13 1/2 years so I actually envy you there. Note some of the better computer cases come with removable, washable air filters and they definitely make a different in how often cleaning the interior is needed. I insist all my cases have them. Sadly, most factory built computers don't have them, but you can always swap out cases with one that does.

Certainly, you should keep a frequent inspection schedule, but you might be able to back off on the actual cleaning. Whenever you dig around inside a computer, there is always a risk of ESD (electro-static discharge) damage or knocking a cable loose.

I don't like your 65°C CPU temp and that could very well be your problem. While technically, that is not an excessive temp, it is high. Some CPUs will automatically toggle down in speed when they get too warm, but for older CPUs, that was mostly those designed for mobile (notebook) computers. For PC CPUs, their self-protection function will typically cause them to just stop - which may be what is happening here.

Also, look in your BIOS Setup Menu. Most have a PC Health section (or some similarly named section) and there may be a CPU Temperature "Threshold" setting. It may be set to 70° or something near there causing your system to shut down so it does not overheat with irreparable  damage.

I do not recommend you raise the threshold level, but rather see why it is getting so hot in the first place.

Note it is the case's responsibility to provide a sufficient supply of cool air flowing through the case. I recommend you inspect your case interior to make sure the existing case fans and CPU fan are spinning properly. Look inside the power supply see if its fan is spinning. See if the case will support additional fans, perhaps behind the front panel in front of the drive bays, or another in back. Some cases support "blowhole" (top) fans to exhaust heated air out the top.

You typically want good front-to-back air flowing through the case. So if you can another fan, that would be a good, and inexpensive option.

You might try removing the side panel and blasting a desk fan in there to lower the temps and hopefully keep your system running. Don't run the computer long with the side panel off unless there is a desk fan. Without the side panel, the case fans cannot create a flow of air through the case.

Was the CPU's heatsink fan (HSF) assembly ever removed? If so, was a fresh application of TIM (thermal interface material) applied before the HSF was mounted again? You don't have to replace the TIM as a matter of routine, but if the cured bond of the old TIM between the CPU and heatsink is ever broken, the old TIM needs to be thoroughly cleaned off, and a fresh new layer properly applied.

Quote
which is why my desktop power is supplied via a UPS, not sure if that is sufficient to regulate the power.
:thumbsup: Smart move! I wish and always recommend ALL computers be on a "good" UPS with AVR (automatic voltage regulation) - regardless where you live. And yes that is sufficient for regulating the power coming off the grid. But, the computer power supply could still be failing. It's output voltages (+12VDC, +5VDC, and +3.3VDC) could be too far out of tolerance or have too much ripple for the motherboard's regulator circuits to compensate for. Also, remember that UPS batteries typically need to be replaced every 3-4 years.

The removing the battery is easy as long as you can see what you are doing so you can see where to put your prying stick to lever it out. And it will just snap back in. No worries about getting shocked.

But that CPU temp would be my first priority.


Bill (AFE7Ret)
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Offline Ritzy

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Re: Windows 7 Randomly Restarting
« Reply #8 on: February 13, 2015, 07:21:42 AM »
Hi Bill/Corrine

Well, yet again it would appear to be the CPU temp that is causing the isssue, although I dont understand how it could have happened so suddenly - this is where my lack of knowledge kicks in.

I have opened the side as suggested and put a deskfan facing into the PC, this seems to have kept the temp below 70 in all instances, even pushing it at 100% and so far no restarts. But boy does FB and VLC eat up CPU usage. I have been monitering for about 6 hours and am working out what programs cause the CPU temp to hit highs.

At idle I am getting 48C, is that ok? Until I can work out a way to keep the temps at a reasonable level I will continue to use the fan. As I see it, it is doing two things; 1. preventing the dust settling and 2. keeping the temperature at a reasonable level. It is winter here and quite cold so goodness knows what it will be like in summer, I have to fix this.

Corrine, I have a Windows update waiting to be installed (13 updates in all) should I go ahead and allow the updates?

Bill, I am unable to access the bios as my keyboard does not function before Windows kicks in, not sure what I can do about that, I am prepared to buy a new keyboard and your recommendation (if this would help) is more than welcome.

As for fans, the Speedfan monitor is showing only one fan, that is CPU0 Fan, with an RPM of 2163, no other fan seems to be present - is this as it should be? Physically the CPU can seems to be spinning ok as I cant see it when it is on.

I will be investing in a new UPS, I have had this some years and it is probably risky now, with Spanish power the way it is, everyone uses UPS's to protect their computers.

With my discovery that it is the temps would it be necessary to flash the bios or can I forget about that for now?

Offline Digerati

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Re: Windows 7 Randomly Restarting
« Reply #9 on: February 13, 2015, 12:45:19 PM »
Yeah, 48°C is great. 70°C is not at all. I don't like to see CPU temps going above 60°C for longer than a couple seconds.

If you are still above 60°C with a desk fan blowing in there, then something else is wrong - especially if your ambient (room) temperature is "normal" (~22°C or below). 2163RPM is pretty fast. Do you know if the CPU fan has ever been removed?

Hardware monitors like Speedfan, get their temperature and fan speed values from sensors on the motherboard or through fan headers (connections) on the motherboard. This means the fans must be connected to the motherboard. Some case fans are connected directly to the power supply. If you have any case fans, you should easily be able to see them mounted on the back panel, or perhaps in front of your hard drive(s).

Every UPS I have seen allows the user to replace the batteries. This would certainly be less expensive than a new UPS, but it does require disassembly of the UPS and can be a bit daunting for some.

Your keyboard should work during the boot process before the hard drive (and Windows) is touched. If USB, you might try a different port. If PS/2 (a small round connector) you might try a USB.

What is the brand and model number of this computer?
Bill (AFE7Ret)
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Offline Ritzy

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Re: Windows 7 Randomly Restarting
« Reply #10 on: February 13, 2015, 02:50:22 PM »
Hi Bill

Well after all that the thing went and died on me. I left it idling and went out to do the doggies, came back and it had either gone into sleep mode for power saving or done a restart and not restarted. But when I tried to start the machine nothing happened, the fan on the CPU spun a half revolution and stopped. Nothing seemed to get through to anywhere.

Not sure where to take it from here, I am back on "old faithful" a machine I spent a lot of money on 8 years ago that is always there when everything else fails, it has never let me down and I wish there was a way I could upgrade and keep this baby, but changing all the components means it would be a new machine anyway  :lol:

As for brand and model, this was purchased from a "blokey" who builds/refurbs computers and sells them to expats here in Spain, therefore it is a generic computer, no brand and no model.

I would love some advice here. I have three computers in my tiny wooden house :) and I could possibly change out the power pack from one of them to the PC that died today. Is it worth it? Is it the power pack or might it be the mother board? Your expert and always well explained advice would be most welcome.

Thanks
Den


Offline Digerati

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Re: Windows 7 Randomly Restarting
« Reply #11 on: February 13, 2015, 05:48:12 PM »
Well my first thought is the power supply so if willing to do that, swapping out supplies is what I would suggest.
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Offline Corrine

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Re: Windows 7 Randomly Restarting
« Reply #12 on: February 13, 2015, 06:05:36 PM »
Obviously, you can't install the Security Updates at this point but, yes, when you're back in business they can be installed.

How long ago did you purchase this refurbished desktop?  It can't have been that long ago.  Any chance the person who sold it provided a bit of a warranty?


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Offline MikeW

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Re: Windows 7 Randomly Restarting
« Reply #13 on: February 13, 2015, 07:05:46 PM »
Well worth checking if the power supply fuse has blown. This may help -

http://www.techrepublic.com/article/learn-to-re-fuse-a-power-supply/
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Re: Windows 7 Randomly Restarting
« Reply #14 on: February 15, 2015, 02:23:31 PM »
Well thank you both for all your advice and efforts to get me back up and running, but I have had to give up on that machine for the moment. I will lose my job if I spend any longer fiddling around with computers, though I have learned a lot from this experience and I thank you both for that too.

I will have to try and get someone technical locally to have a look at it, see if anything is salvageable, unfortunately the person I bought it from is 200miles away from me and I dont have a car, so that route is a bit unrealistic, but I will be telling him what happened and see what he comes up with :D

Just one final question, is there any reason I should not be able to put the hard drive into another computer as the OS and it work straight off? I would like to try and get some settings and passwords off the hard drive, save me some time, but if its not doable then its not.

Again thanks for all your efforts.
Den