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Security => Analysis and Malware Removal => Topic started by: pops on October 28, 2016, 09:43:54 PM

Title: Windows Update does work ??
Post by: pops on October 28, 2016, 09:43:54 PM
My HP laptop is using Windows Vista, my Norton A/V is up to date, and Pale Moon is browser 26.5.0
The last time my Windows Update worked was on 3/6/2016!!!  I've tried on the last three months but it does not do anything.

On my laptop I have Process Explorer running and you should see 50% CPU is idle and 50% is burning cycles.

I need some help, please!
Title: Re: Windows Update does work ??
Post by: winchester73 on October 28, 2016, 10:19:57 PM
Windows Vista computers require Service Pack 2 to get the latest updates from Windows Update.  Before going any further, please confirm that is what you have installed.

Also, can you explain further what you mean by 'does nothing' when you try to manually update.
Title: Re: Windows Update does work ??
Post by: pops on October 29, 2016, 12:00:42 PM
Thank you for your reply.  Here's my attachment showing Service Pack 2. 

When I try to Update Windows  (see attachment) my modem does not talk to Windows Update.  Earlier I sent a attachment showing 50 percent of my CPU cycles go to svchost PID 1104.  It shows under sub-heading Windows Update.
Title: Re: Windows Update does work ??
Post by: pops on October 29, 2016, 12:02:34 PM
Here's the Service Pack 2 listed.
Title: Re: Windows Update does work ??
Post by: plodr on October 29, 2016, 02:07:12 PM
If it is any consolation, you are not alone. I receive a paid newsletter, WindowsSecrets and when one someone mentioned no updates since April on his Vista computer, the editor of the newsletter checked and two of his computers had not received updates since April either.

Since the newsletter is paid, I'll have to search elsewhere to see if I can dig up some free information that I can post here.

From Bleeping Computer
Quote
s KB3145739 already installed? If not, you can try to download and install it manually.
This worked for someone.

http://www.catalog.update.microsoft.com/Search.aspx?q=KB3145739
32 bit it is the 2nd item
64 bit it is the 11th item
Title: Re: Windows Update does work ??
Post by: plodr on October 29, 2016, 02:18:53 PM
The next update to check and perhaps manually install is KB3153199.
http://www.catalog.update.microsoft.com/Search.aspx?q=KB3153199
32bit 4th item
64bit 13th item

There are probably more. Post and let us know if those two allowed any updates to install.
Title: Re: Windows Update does work ??
Post by: pops on October 29, 2016, 02:36:08 PM
I tried your first link and it gave an error.  (see the attachment)
I tried your second link and it gave a similar error.

Back to square one.
Title: Re: Windows Update does work ??
Post by: plodr on October 30, 2016, 03:29:11 PM
I'm finding information for resetting Windows updates components. The problem I'm encountering is Vista is never mentioned!

Are you using Palemoon as your browser?

See if IE will work.

First http://catalog.update.microsoft.com/v7/site/Rss.aspx?q=KB3145739

then http://catalog.update.microsoft.com/v7/site/Rss.aspx?q=KB3153199

I'll keep looking to see if I can find reset instructions for Vista.

I also found a page to reset IE and Vista is mentioned.
https://support.microsoft.com/en-us/kb/923737
Title: Re: Windows Update does work ??
Post by: plodr on October 30, 2016, 04:04:05 PM
Scroll down to the Vista section on this page http://wu.krelay.de/en/
Download the two updates there. Will they install?

This are the same two updates that I posted about previously but not from the catalog. See if you can download (April 2016)
32 bit https://www.microsoft.com/en-us/download/details.aspx?id=51871
64 bit https://www.microsoft.com/en-us/download/details.aspx?id=51908

(May 2016)
32 bit https://www.microsoft.com/en-us/download/details.aspx?id=52238
64bit https://www.microsoft.com/en-us/download/details.aspx?id=52217

If the download links above work, I will try and figure out what updates Vista needs from April 2016 through October 2016 and see about the manual downloads.

Note: It would help me a lot if you mentioned what Vista you are running 32 bit or 64 bit. That would cut my searching and link posting by 50%.


Title: Re: Windows Update does work ??
Post by: pops on October 30, 2016, 05:15:01 PM
Thanks for all your information. It's alot to understand.

My laptop has 32 bit Vista.
It has IE 9.  I'm using it now.  It shows Javascript is disabled and I don't know how enable it since I use Palemoon.  Can you tell what to do, please.

Earlier I got KB3145739 to install.  After that used to disable automatic Windows Updates.  (Found it on the bleepingcomputer.com)  Now it's burning cycles. 

Thanks again.

Title: Re: Windows Update does work ??
Post by: plodr on October 31, 2016, 01:55:17 PM
To enable javascript in IE 9 follow the guide here:
https://www.whatismybrowser.com/guides/how-to-enable-javascript/internet-explorer

After you have the updates downloaded, you can disable it again. Keep the site bookmarked so you can undo the steps to disable it.

Quote
Now it's burning cycles.
I'm not clear what you are trying to say.
Is it trying to find updates or not?
Title: Re: Windows Update does work ??
Post by: pops on October 31, 2016, 02:24:11 PM
Thanks again!

Here is a jpg of my Updates (including Vista updates).

On the wu.krelay.de/en/ site I 'disabled the Automatic Updates' or "Never check for updates".

Otherwise, Process Explorer shows that 50% of the CPU time was used for looking 'updates' --  my on language of "burning cycles". 
Title: Re: Windows Update does work ??
Post by: plodr on November 01, 2016, 02:32:03 PM
You have two failed updates. KB3148198 for IE 9 and a security update KB3146963

The update I see for Vista's IE 9 in October is this
https://www.microsoft.com/en-us/download/details.aspx?id=53967
the number doesn't match yours. I'd try and install this and not the one that failed. I'll do some searching to see if I can discover anything on 3148198. Whoa, that is one from April 2016. probably the one from October supercedes the one from April.

The other one is also from April.
https://www.microsoft.com/en-us/download/details.aspx?id=51879
Title: Re: Windows Update does work ??
Post by: pops on November 01, 2016, 08:23:24 PM
Yes-two failed updates and one I canceled (it wasn't updated.)  Remember I was using Pale Moon browser and that could have been the problem.

Back in 10-29-2016 I printed a several hardcopies of the updates that I need run, if I could my updates to work.  I have seven for 3/8/2016; six for 4/12/2016 and 14 for 5/10/16.

Here is the first one.  Maybe with this list you won't need to do any searching.

Let me know.  Thanks again.
Title: Re: Windows Update does work ??
Post by: plodr on November 02, 2016, 02:09:24 PM
I'm not listing them in the order they are listed. I'll list the critical one first
3140735 https://www.microsoft.com/en-us/download/details.aspx?id=51348

The next are important
3140709 https://www.microsoft.com/en-us/download/details.aspx?id=51316

3139940 https://www.microsoft.com/en-us/download/details.aspx?id=51269

3139914 https://www.microsoft.com/en-us/download/details.aspx?id=51339

3139398 https://www.microsoft.com/en-us/download/details.aspx?id=51383

3135982 NET 2.0 SP2
https://www.microsoft.com/en-us/download/details.aspx?id=51462

You can hide 3118401 it was offered several times and has to do with Win 10.

Important: Check your update settings and under Recommended updates
Make sure the box in front of Give me recommended updates the same way I receive important updates is unchecked/unticked.
I had all my Windows 7 computers set up and nothing breaks if you don't install the "optional" updates. If the updates are Critical or Important, you will be offered them.

Title: Re: Windows Update does work ??
Post by: pops on November 02, 2016, 07:32:39 PM
Just finished updating the six updates (I skipped 3118401).  Thanks so much.

Here are the other two pages.

The page dated 4/12/2016 only has six updates (I put a extra link is at the top 375KB, by mistake).

The page dated 5/10/2016 has 14 total.  It one you don't see is for IE9 for Windows Vista (KB3154070)  size 12.9 MB.

'I can see the light at the end of the tunnel.'
Title: Re: Windows Update does work ??
Post by: plodr on November 03, 2016, 01:08:47 PM
April 2016 if I ignore the NET 3 , there are a total of 5 updates. I'll have to search because I don't see any NET framework 3 patches in April.
This is April's security bulletin and it is NET 4, not 3
https://technet.microsoft.com/library/security/MS16-041
Critical
3145739 https://www.microsoft.com/en-us/download/details.aspx?id=51871
3146963 https://www.microsoft.com/en-us/download/details.aspx?id=51879

Important
3146706 https://www.microsoft.com/en-us/download/details.aspx?id=51823
3149090 https://www.microsoft.com/en-us/download/details.aspx?id=51878

Other
3147071 https://www.microsoft.com/en-us/download/details.aspx?id=51825

If the last one doesn't install, hide it. I had to search and ended up seeing installation problems and breaking things (Win 7). I'm not sure if it causes any problems in Vista.


Please give me a KB number for the NET framework 3 patch. It probably is not from April.


Title: Re: Windows Update does work ??
Post by: plodr on November 03, 2016, 01:18:54 PM
This might be the NET 3. It is from March 2016 and the KB is 3135987
https://www.microsoft.com/en-us/download/details.aspx?id=51477
Title: Re: Windows Update does work ??
Post by: plodr on November 03, 2016, 01:48:55 PM
May 2016
Critical
IE 9 3154070 https://www.microsoft.com/en-us/download/details.aspx?id=52136
3156013 https://www.microsoft.com/en-us/download/details.aspx?id=52234
3156016 https://www.microsoft.com/en-us/download/details.aspx?id=52078
3156019 https://www.microsoft.com/en-us/download/details.aspx?id=52103
3155178 https://www.microsoft.com/en-us/download/details.aspx?id=52072

Important
3150220 https://www.microsoft.com/en-us/download/details.aspx?id=52059
3153171 https://www.microsoft.com/en-us/download/details.aspx?id=52059
3153199 https://www.microsoft.com/en-us/download/details.aspx?id=52238
3156017 https://www.microsoft.com/en-us/download/details.aspx?id=52165
NET 2 SP2 https://www.microsoft.com/en-us/download/details.aspx?id=52149
NET 4.5.2 https://www.microsoft.com/en-us/download/details.aspx?id=52181

Other
hide 3138378 http://www.infoworld.com/article/3059578/microsoft-windows/microsoft-releases-24-optional-windows-patches.html
has to do with Windows Journal. I did not install.

hide 3139921  same article has to do with Kerberos Security feature bypass

Your call on 3153731 It has to do with Daylight Savings Time in Azerbajian, Chile, Haiti and Morocco (if you need to know the correct time in these 4 countries for DST in 2016 install)
https://www.microsoft.com/en-us/download/details.aspx?id=52108



Title: Re: Windows Update does work ??
Post by: pops on November 04, 2016, 05:59:39 PM
1)  During my updates the two updates below showed the message:
"The update does not apply to your system".
3156016 and 3153199

2)  Under your Important list:
The first two (3150220 and 3153171) showed the same id=52059

Other than that, I got all the updates installed!  I didn't use the 3 (hide) at the end.


Title: Re: Windows Update does work ??
Post by: plodr on November 04, 2016, 10:48:02 PM
KB3153171 https://www.microsoft.com/en-us/download/details.aspx?id=52222

I have to assume that perhaps the two that said not applicable have been replaced by other updates. I'll need to look around in June, July, August, September and October so that might take some time.

In the meantime, after you install KB3153171 reboot then check for updates. Post what happens.

Looking at the bulletin for the Critical update 16-055
https://technet.microsoft.com/library/security/MS16-055
there are 3 updates listed. You got two of the three to install. 3156016 says something about 3D. Perhaps your computer doesn't have a card capable of this so that's why it doesn't apply. I really don't know why it was offered and then said it doesn't apply.
Title: Re: Windows Update does work ??
Post by: plodr on November 04, 2016, 11:15:10 PM
3153199 was replaced in June 2016 by 3161664
https://www.microsoft.com/en-us/download/details.aspx?id=52877

So if that has been installed, that's the reason the older update is not applicable for your computer.

I'm still trying to figure out 3156016.
Title: Re: Windows Update does work ??
Post by: pops on November 05, 2016, 01:50:13 PM
1)  I updated KB3153171.  It worked.
2)  see the results (jpg) below.
3)  I tried the install KB3153199 and I got the answer below:
  "The update does not apply to your system."
Title: Re: Windows Update does work ??
Post by: plodr on November 05, 2016, 02:15:07 PM
Don't try to install 3153199 it has been replaced.
I posted this
Quote
3153199 was replaced in June 2016 by 3161664
https://www.microsoft.com/en-us/download/details.aspx?id=52877

You need 3161664.

I still haven't a clue about 3156016. I spent time looking over all the newer graphics updates from June, July, August, September and October but none mentioned that is was a replacement for the one you have a problem with.

I also googled 3156016 but didn't find much for Vista.
Title: Re: Windows Update does work ??
Post by: pops on November 06, 2016, 11:56:40 AM
I tried 3161664 again, and I still get the message:
  "This update does not apply to your system".

I don't know what's happen.??
Title: Re: Windows Update does work ??
Post by: plodr on November 06, 2016, 08:37:24 PM
Then skip the two that give this message. Run Check for updates and post what happens.
Title: Re: Windows Update does work ??
Post by: pops on November 07, 2016, 02:42:31 PM
Here are the screens:
1. shows my laptop is 'up to date'.
2. shows all of the updates that you helped me to update.
Title: Re: Windows Update does work ??
Post by: plodr on November 07, 2016, 04:23:09 PM
Great. Now you are set for tomorrow and November's updates/patches.