he has a conflict with one of his running programs
and thatis why it hangs ;-)
he could prabably do a update ok, just the scan problem
did he have all shut down when he did the scan?
but a safe log is good enough to post on !!!!!!
if you want to post it no problem , just have him send the scan results to you in a txt file !
don't need to see the mru's or cookies
(can just cut and paste the whole screen results)