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Author Topic: AdwCleaner tries to remove WinPatrol  (Read 8116 times)

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Offline akjudge

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AdwCleaner tries to remove WinPatrol
« on: April 30, 2016, 02:51:43 PM »
This morning updated AdwCleaner to version 5.1.1.4 and ran it.  It wanted to remove WinPatrol from Program Files, App Data, etc.  Obviously I unchecked those boxes.  First time AdwCleaner ever tried to remove WinPatrol.

Just a heads up for those in a rush... before just hitting "Clean" after running a scan with AdwCleaner...

Jim
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Offline Corrine

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Re: AdwCleaner tries to remove WinPatrol
« Reply #1 on: April 30, 2016, 03:40:09 PM »
Please provide me with the log so I can provide the f/p to Xplode and have it removed from AdwCleaner.  A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.
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Offline akjudge

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Re: AdwCleaner tries to remove WinPatrol
« Reply #2 on: May 01, 2016, 01:14:09 PM »
Here is the log file (attached)
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Offline Corrine

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Re: AdwCleaner tries to remove WinPatrol
« Reply #3 on: May 01, 2016, 02:50:44 PM »
Thank you.  Information reported to Xplode.
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Offline hayc59

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Re: AdwCleaner tries to remove WinPatrol
« Reply #4 on: May 01, 2016, 05:22:54 PM »
This exactly why I say a good tool to use but very dangerous!
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Offline Corrine

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Re: AdwCleaner tries to remove WinPatrol
« Reply #5 on: May 02, 2016, 02:53:19 PM »
Response received that this could not be confirmed with with v5.115.  Please update AdwCleaner and scan again, posting the resultant log.

Thanks. 
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Offline akjudge

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Re: AdwCleaner tries to remove WinPatrol
« Reply #6 on: May 02, 2016, 05:37:35 PM »
Quote
Response received that this could not be confirmed with with v5.115.

Downloaded V5.115 (from Bleeping Computer).  Ran it.  Same problem (see attached log).

Windows 7 64 bit with all current updates.  Running Malwarebytes Pro in background.  Never had a virus...

Apparently I have confirmed this problem (on my computer at least... :P)

Jim
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Offline Corrine

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Re: AdwCleaner tries to remove WinPatrol
« Reply #7 on: May 02, 2016, 06:04:19 PM »
I'm curious.  Do you have a Ruiware folder in Program Files?  Would you mind posting FRST logs?

 Please download Farbar Recovery Scan Tool (FRST) and save it to your Desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

  • Right click to run as administrator. When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • The first time FRST is run, it will produce two logs in the same directory the tool is run from -- FRST.txt and (Addition.txt.
  • Please copy/paste both logs in your reply.
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Offline akjudge

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Re: AdwCleaner tries to remove WinPatrol
« Reply #8 on: May 02, 2016, 09:11:56 PM »
Corrine,

In Program files, I have a Ruiware folder, but it contains only WinPrivacy sub-folder (no WinPatrol), with all the WinPrivacy files.
In Program files, I also have a WinPatrol folder (empty), so letting AdwCleaner delete C:\Program Files\WinPatrol (see above attachment) would not be a problem).  It is probably just a left-over from when WinPatrol went from 32 to 64 bit...

In Program files (x86), I have a Ruiware folder, and it contains WinPatrol subfolder, with all the WinPatrol files.

In AdwCleaner, I am assuming that when it lists C:\Program Files\WinPatrol, it means C:\Program Files\WinPatrol    and NOT     C:\Program Files(x86)\WinPatrol

And then there is the other REAL issue of the C:\Users and C:\ ProgramData files that if deleted surely would disable WinPatrol.

This problem is new to AdwCleaner 5.114 & 5.115 and not any previous versions.  Since I have not reinstalled or updated WinPatrol for months (none available for awhile), I am not sure what AdwCleaner is finding now that hasn't been there for the last several months.

I am not bothered by this, since I never select the "auto" or "default" actions of any utility program.  I just wanted to point this out to those, who in a hurry, may not be looking as closely to the results of the scan, as they probably should.

If you think FRST logs would actually be of any real value, I will run them and post them for you.

Jim



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Offline Corrine

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Re: AdwCleaner tries to remove WinPatrol
« Reply #9 on: May 02, 2016, 09:45:47 PM »
A 64-bit version of WinPatrol hasn't been released.   So, I suspect AdwCleaner is seeing the empty WinPatrol folder.  However, it occurred to me that we can just look at the contents of those folders using FRST.  Nothing will be removed!

Please download FRST to your desktop, selecting the 64-bit version from here:  Farbar Recovery Scan Tool.  Then do the following to run FRST and post the results:

Note: If the tool warns you about the version you're using being an outdated version please download and run the updated version.

NOTICE: This script was written specifically for this user. Running it on another machine may cause damage to your operating system
  • Open Notepad (Start =>All Programs => Accessories => Notepad).
  • Copy/Paste the entire contents of the code box below into Notepad.
Code: [Select]
start
Folder: C:\ProgramData\WinPatrol
Folder: C:\ProgramData\Application Data\WinPatrol
Folder: C:\Users\James Jackson\AppData\Local\WinPatrol
Folder: C:\Users\James Jackson\AppData\Roaming\WinPatrol
Folder: C:\Program Files\WinPatrol
end
  • Click Format and ensure Wordwrap is unchecked.
  • Important:  Save the code to the same folder/directory that FRST.exe is located in, naming it as fixlist.txt
  • Start FRST in a similar manner to when you ran a scan earlier, but this time when it opens ....
    • Press the Fix button once and wait.
    • FRST will process fixlist.txt
    • When finished, it will produce a log fixlog.txt in the same folder/directory as FRST64.exe
    • Please post the log in your next reply.

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Offline Scott

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Re: AdwCleaner tries to remove WinPatrol
« Reply #10 on: May 03, 2016, 02:43:25 PM »
Hello all,

We've contacted ADWCleaner about this issue and they will correct this issue. It is recommended to uncheck the paths that were being detected by ADWCleaner, or those directories will be removed and/or emptied.
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Offline akjudge

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Re: AdwCleaner tries to remove WinPatrol
« Reply #11 on: May 03, 2016, 05:48:26 PM »
Corrine (or Scott),

Do you want me to wait on the FRST files to see if the next version of AdwCleaner fixes the problem?

Or (Corrine) do you want me to run the scan (with your script)?

PS-  Figured out the empty WinPatrol folder -- I'm sure it is a left-over from before Bret took over WinPatrol (ie pre-Ruiware)

Jim
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Offline Corrine

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Re: AdwCleaner tries to remove WinPatrol
« Reply #12 on: May 03, 2016, 06:17:30 PM »
Might as well hold off, Jim, and see what happens with the update.
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Take a walk through the "Security Garden" -- Where Everything is Coming up Roses!

Remember - A day without laughter is a day wasted.
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Offline akjudge

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Re: AdwCleaner tries to remove WinPatrol
« Reply #13 on: May 03, 2016, 06:30:01 PM »
Special thanks to Corrine who patiently helped me along with this issue...

Jim
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Offline Scott

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Re: AdwCleaner tries to remove WinPatrol
« Reply #14 on: May 05, 2016, 12:38:03 PM »
Hello all,

ADWCleaner let us know they've made an update that won't detect WinPatrol any further.
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