Author Topic: to Mod: Lost WinPatrol upon Win10 upgrade  (Read 2110 times)

0 Members and 1 Guest are viewing this topic.

Offline ComicsLover

  • Full Member
  • ***
  • Posts: 170
    • View Profile
to Mod: Lost WinPatrol upon Win10 upgrade
« on: June 28, 2016, 10:50:36 PM »
I and my sibling purchased the Lifetime WinPatrol Plus program when it was offered at the super special of $1 awhile back--same day.

When he upgraded his computer to Windows 10 the upgrade apparently *ate* his WinPatrol and....well, he's not the best record keeper of late due to hordes of recent family issues thrust upon his shoulders.

Question:  what info would he need to send to WinPatrol in order to get his registration code?  (I should mention that he's not sure which email he used to register as he quit one or two within the past two years.  Yes.)

If it would help, we not only purchased on the same day, much of the info will be the same.  Let me know how and I'll repeat this plus my info in an email.

Offline Corrine

  • The Mystical Rose
  • Administrator
  • Hero Member
  • *****
  • Posts: 19284
  • "Stronger than the past, united in our goal."
    • View Profile
    • Security Garden
Re: to Mod: Lost WinPatrol upon Win10 upgrade
« Reply #1 on: June 28, 2016, 11:06:06 PM »
Kyer, if you paid $1, you paid too much.  It was only $0.99.  :D  (WinPatrol PLUS for 99 Cents and Family Pack only $9.99!)

Anyway, send an email to Support At WinPatrol.com.  Hopefully, you're still using the same email address since that will be logged in the database.  If you are no longer using that address, hopefully you and your brother remember what email address you were using four years ago.  Also, if you recall the licensed name, that would also help the database search.


Take a walk through the "Security Garden" -- Where Everything is Coming up Roses!

Remember - A day without laughter is a day wasted.
May the wind sing to you and the sun rise in your heart.

Offline ComicsLover

  • Full Member
  • ***
  • Posts: 170
    • View Profile
Re: to Mod: Lost WinPatrol upon Win10 upgrade
« Reply #2 on: June 28, 2016, 11:58:04 PM »
Thanks, Corrine, I'll forward that info.
For reasons I've listed elsewhere, we're both feeling a bit scatterbrained of late and he most of all being laden the most.  Hopefully, he'll remember which....or just list them all!  :-\

Offline Scott

  • Ruiware Software Support
  • Full Member
  • ***
  • Posts: 63
    • View Profile
Re: to Mod: Lost WinPatrol upon Win10 upgrade
« Reply #3 on: June 29, 2016, 01:44:54 AM »
Thanks, Corrine, I'll forward that info.
For reasons I've listed elsewhere, we're both feeling a bit scatterbrained of late and he most of all being laden the most.  Hopefully, he'll remember which....or just list them all!  :-\

We can query our database by name, so it isn't dependent on the email address. When you get a moment, send an email to me at support@winpatrol.com and I'll look up the information and provide the associated license data.

We can issue a refund as well if the purchase isn't needed.

Thanks!