Author Topic: Malwarebytes Anti-Malware Update Discussions  (Read 91849 times)

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Offline plodr

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Re: Malwarebytes Anti-Malware Update Discussions
« Reply #270 on: August 09, 2020, 12:07:05 PM »
I have to wait to see if an update package fixes the problem.
I can't run the support tool because it requires .NET 4 and that isn't installed on 3 of the 4 Windows 7 computers. I had this problem before and discovered the support tool will not run. I don't bother posting at the malwarebytes forum for that reason. Step 1 will be to do something I'm unable to do.

I don't want to install NET 4 and all its related updates on 3 Windows 7 computers at this point in time.

Offline Digerati

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Re: Malwarebytes Anti-Malware Update Discussions
« Reply #271 on: August 09, 2020, 12:38:30 PM »
My guess is that it had something to do with update package 1.0.28155 and apparently the only way to fix it is with the Support Tool, which likely had some update added to it to remove the faulty update package.  My desktop is on a different scan schedule than than the laptop so I'm guessing that is why it didn't have the problematic update package.
This seems like a logical assessment to me.

Sadly I see nothing at Malwarebytes of any acknowledgement on their part that the problem was on their end. I guess all of our computers developed problems on their own at the same time.  ::)
Bill (AFE7Ret)
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Offline plodr

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Re: Malwarebytes Anti-Malware Update Discussions
« Reply #272 on: August 09, 2020, 04:58:43 PM »
Rather than try and open the console, I just not opted to check for updates. MBAM downloaded an update and told me it would have to close to install. It installed fine and I no longer get the 2 popups telling me that MBAM has stopped working.

BUT, my original problem remains on both computers. When I look at the Reports (clicking on a blank space in the scanner section), I am unable to remove any old reports. It asks if I want to remove them when I click the trashcan. I say yes and the report is still there.

So something is still broken if I can't remove old reports.

It appears it does remove some reports. I was able to remove 2 from July but not one from 11 July. That one won't budge.

I'll have to see what happens on the desktop. I tend to remove the oldest reports and save the 2 newest.

Offline Digerati

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Re: Malwarebytes Anti-Malware Update Discussions
« Reply #273 on: August 09, 2020, 05:10:31 PM »
Quote
BUT, my original problem remains on both computers. When I look at the Reports (clicking on a blank space in the scanner section), I am unable to remove any old reports. It asks if I want to remove them when I click the trashcan. I say yes and the report is still there.

I just tried then and I get the same results as you - the report is still there. So I tried clicking on the 3 vertical dots and selected "Delete all", none were deleted. So that is definitely broken.

Not sure what will happen if you report it over on their forums - I fear they will conclude it is all your fault!  ::)
Bill (AFE7Ret)
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Offline plodr

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Re: Malwarebytes Anti-Malware Update Discussions
« Reply #274 on: August 09, 2020, 10:17:59 PM »
Yes, I'll have a look and see if anyone else notices and reports it.

I'm used to be blamed for programs misbehaving. I post on the Palemoon forums and Moonchild and his "non-helpful" helpers always start out by assuming any weird behavior is my fault.

Offline Digerati

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Re: Malwarebytes Anti-Malware Update Discussions
« Reply #275 on: August 10, 2020, 03:41:19 PM »
Porthos reported this problem (confirmed by others too) at the bottom of this page.
Bill (AFE7Ret)
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Offline plodr

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Re: Malwarebytes Anti-Malware Update Discussions
« Reply #276 on: August 10, 2020, 04:39:24 PM »
Thanks. I did see that you reported it yesterday.  ;D

I warned someone at MajorGeeks who couldn't open MBAM to be patient because that at least was fixed. He reported back that MBAM could now open and scan.

Eventually they will sort out the inability to remove old reports. At least I only scan once a week so not many reports. You scan once a day so they will quickly pile up.

Offline Pete!

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Re: Malwarebytes Anti-Malware Update Discussions
« Reply #277 on: August 10, 2020, 06:21:25 PM »
I have mine set to scan daily.
There were reports from 7/11/20 thru 8/10/20 in the archives
I was able to delete the 7/11/20 report, the others remained after attempted deletions.
I tried both ways, one at a time, and "delete all".

Offline plodr

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Re: Malwarebytes Anti-Malware Update Discussions
« Reply #278 on: August 10, 2020, 10:29:23 PM »
I posted at the forum and said I noticed it on Saturday for the first time. I could remove one or two on my desktop computer yesterday (I think July 17th)  but now I'm stuck with July 24th and later.

When I click the eye (instead of the trashcan) to view details, the dates on that don't match the date on the scan date.  Weird.

Offline Pete!

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Re: Malwarebytes Anti-Malware Update Discussions
« Reply #279 on: August 11, 2020, 11:57:52 AM »
.....When I click the eye (instead of the trashcan) to view details, the dates on that don't match the date on the scan date.  Weird.
Now that I look ... Same with me. including the one that ran this morning.

Offline Pete!

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Re: Malwarebytes Anti-Malware Update Discussions
« Reply #280 on: August 11, 2020, 12:18:07 PM »
If I wasn't such a slow typist, I would have edited my previous post to add:

BTW: "Delete all" made the 7/12/20 report go away.... It appears that it "wants" to keep the last month.  Since I was without power for two days, an exact count, on my machine, may be meaningless.

Offline plodr

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Re: Malwarebytes Anti-Malware Update Discussions
« Reply #281 on: August 11, 2020, 12:40:11 PM »
A bit OT
Quote
Since I was without power for two days
I saw NJ and parts of PA got hit pretty hard with Isaias. Over 2,000 in my county still don't have power after a week. The high yesterday was 93°F/34°C so I'm sure they are suffering.
We had a bit of water in the basement but didn't lose power.

Offline Digerati

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Re: Malwarebytes Anti-Malware Update Discussions
« Reply #282 on: August 11, 2020, 01:37:21 PM »
Quote
When I click the eye (instead of the trashcan) to view details, the dates on that don't match the date on the scan date.  Weird.
Mine don't either. A couple of mine are even from 2018. I suspect those dates are the timestamp of the detected item rather than the timestamp of the scan.

I found the report files. They can be found in C:\ProgramData\Malwarebytes\mbamservice\ScanResults

When I look in those folders, I I found almost 700 files going back to 9/22/2018. This is about the time I installed V3.0 IIRC. Each file takes up less than 2Kb of space so they are not space hogs. But still, I don't need 2 years of logs on my system.

I could not delete them because Malwarebytes had the folder locked. So I exited the program, purged the folder and restarted Malwarebytes. It then showed no scan reports. I ran a quick scan and 1 report shows and the program seems to be running fine.

So, if you want to purge your reports, it appears safe to do so manually.

Bill (AFE7Ret)
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Offline DR M

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Re: Malwarebytes Anti-Malware Update Discussions
« Reply #283 on: August 11, 2020, 01:44:21 PM »
Same symptoms here, but I will wait a bit before doing something manually.

Something I noticed:

In my daily reports I have this:


-Blocked Website Details-
Malicious Website: 1
, C:\Program Files\Pale Moon\palemoon.exe, Blocked, -1, -1, 0.0.0, ,

-Website Data-
Category: Trojan
Domain: www.cjoint.com
IP Address: 163.172.14.176
Port: 56092
Type: Outbound
File: C:\Program Files\Pale Moon\palemoon.exe


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Offline Pete!

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Re: Malwarebytes Anti-Malware Update Discussions
« Reply #284 on: August 11, 2020, 02:41:12 PM »
........I found the report files. They can be found in C:\ProgramData\Malwarebytes\mbamservice\ScanResults ......
I could not delete them because Malwarebytes had the folder locked. So I exited the program, purged the folder and restarted Malwarebytes. It then showed no scan reports. I ran a quick scan and 1 report shows and the program seems to be running fine.

So, if you want to purge your reports, it appears safe to do so manually.


That did the trick.
BTW: I didn't need to close the program, but had to grant "administrator" permissions.