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Security => Security Software Programs => Topic started by: winchester73 on May 21, 2014, 06:57:21 PM

Title: Malwarebytes Anti-Malware Update Discussions
Post by: winchester73 on May 21, 2014, 06:57:21 PM
Malwarebytes Anti-Malware v2.0.2.Build 1012
05.20.2014

Improvements:
• Changed some of the terminology used in scan results and scan logs to make them clearer
• Enabling or disabling self-protection should now be more responsive under most circumstances
• Each language name is now listed in its native tongue rather than being translated to make switching languages easier
• Blank window is no longer observed flashing on screen during startup and shut down of system when Malwarebytes Anti-Malware is running in the tray on
• Windows Vista and newer operating systems

Issues Fixed:
• Several crashes and BSOD issues fixed with rootkit scanning
• Scan speed improved with rootkit scanning enabled under some circumstances
• Rootkit scans should no longer hang indefinitely under certain conditions
• Compatibility issues with certain VPN client software fixed
• Protection no longer fails to start after upgrade under some circumstances when self-protection is active prior to upgrading
• Entire General Settings tab now responds to clicks correctly
• Several issues with Access Policy restrictions not restricting access as they should
• Editing the Access Policy password no longer results in restricted areas of the software being inaccessible when the correct password is entered
• Access Policy feature now functions when Bitdefender Total Security is installed
• Manual scan of individual files and folders using context menu scan feature in Explorer no longer results in the scan failing to run under certain circumstances
• Green checkmark status is no longer indicated when Malwarebytes Anti-Malware is unable to reach update servers when attempting to update
• Text is no longer cutoff in the UI on Windows XP or when the 'Classic' theme is used on Windows 7
• Scan time is now reflected accurately at the end of a scan
• Quarantined objects remain listed correctly in Limited User Accounts when restoration of an object fails due to lack of permissions
• Some words in UI which were not translated into non-English languages now are when those languages are selected
• Driver left behind during uninstallation of Malwarebytes Anti-Malware is now removed as it should be when the product is uninstalled
• and much much more..

Download: Malwarebytes' Anti-Malware (http://www.malwarebytes.org/)
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: pastywhitegurl on May 21, 2014, 07:23:27 PM
Can you run the installer without uninstalling the old version?

(I wish they would tell you this stuff upfront...)     Sometimes the new program will uninstall the old one as you run the installer...but I haven't found any instructions about it.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: winchester73 on May 21, 2014, 07:53:55 PM
http://www.malwarebytes.org/update/

I installed it over the top, required a restart.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: MikeW on May 21, 2014, 07:57:51 PM
Can you run the installer without uninstalling the old version?

(I wish they would tell you this stuff upfront...)     Sometimes the new program will uninstall the old one as you run the installer...but I haven't found any instructions about it.

Yes you can, or if you prefer you will get an automatic update within a day or two
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: pastywhitegurl on May 21, 2014, 08:31:30 PM
Automatic update sounds good.  I think I'll wait for that.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Corrine on March 19, 2015, 03:13:37 PM
Version 2.1.4
19 March 2015

Changelog:  Malwarebytes | History of Product Releases, Updates & Fixes (http://www.malwarebytes.org/support/releasehistory/?utm_source=facebook&utm_medium=social)
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: siljaline on March 19, 2015, 07:25:32 PM
See also Forum Post https://forums.malwarebytes.org/index.php?/topic/166265-malwarebytes-anti-malware-214-released/

Be ready for major UI changes. 
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: plodr on March 20, 2015, 02:24:01 PM
Thanks for the link because I finally saw this
Quote
We won’t be enabling updates for current customers until early next week
I was wondering why an update was not being offered.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: plodr on April 19, 2015, 12:35:15 AM
Ah, so that explains why MBAM scanned this morning before a scheduled scan, why WinPatrol popped up and why my computer rebooted!!!
I guess I must have looked at my notes and did not realize it was a different version.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: plodr on April 19, 2015, 01:06:14 AM
Forget what I posted above. My version is still showing as 2.1.14.1018
and when you go to download 2.1.14 is offered.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Pierre75 on April 19, 2015, 02:37:59 AM
It has not gone out for general release as yet but you can download it from the MBAM forum.  :thumbsup:
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: bhringer on April 19, 2015, 10:03:36 PM
Also available at majorgeeks.com.
http://www.majorgeeks.com/files/details/malwarebytes_anti_malware.html
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: hayc59 on June 17, 2015, 01:20:02 PM
Malwarebytes Anti-Malware v2.1.7.1055
06.16.2015

Improvements:
• License key is now displayed on the My Account screen
• Remaining subscription duration now displayed on My Account screen
• Implemented other licensing improvements to clarify license status
• Enhanced protection capabilities of Malwarebytes Anti-Malware Web Protection
• Numerous enhancements to prepare for full compatibility with Windows 10
• Enhanced Malwarebytes Chameleon's ability to fully restore Malwarebytes functionality when affected by a malware infection
• Updated data collection techniques to improve malware research and analysis
•Removed "Exclude" button on Website Blocked notification to reduce inadvertent allowing of malicious sites
• Updated button text on Malware Detected and Non-Malware Detected notifications to clarify meaning
• Added enhanced support for High DPI displays
• Enabled the Malwarebytes Anti-Malware Free version to receive incremental database updates
• Added appropriate copyright notices and license statements for all third-party open source software
• Corrected translation errors for core non-English languages (German, French, Spanish, Italian, Dutch, Portuguese, Brazilian Portuguese, Russian and Polish)
• Added support for Chinese Traditional, which is provided as a convenience for our users by a community volunteer and is not an officially supported language
• Several improvements to malware detection and remediation capabilities
Issues Fixed:
• Reverted the temporary change in v.2.1.6 that disabled checking for updates prior to scheduled scans
• Fixed SDK Database load errors for error code 2 and 1812
• Removed obsolete "Terminate program when no threats are found" setting since scans now run from the tray application
• Fixed several crashes that could occur during scan and quarantine operations
• Fixed crash that occurred when clicking the Clear Policies link on Access Policies screen
• Fixed issue where "Show notification after successful update" setting was not properly retained during upgrade from v.2.1.4 to v.2.1.6
• Fixed issue where "Close notification" setting was not retained during upgrade from v. 2.1.4 to v.
2.1.6 if the user had changed that setting back to 7 seconds after installing v.2.1.4
• Fixed issue on the Quarantine screen where unselecting a quarantined item disabled the Delete and Restore buttons
• Fixed issue where incorrect program version was listed in the scan logs
• Disabled option to specify rootkit scanning as part of a Hyper scan
• Fixed issue in Windows 10 Tech Preview and Windows 8.1 where Malwarebytes Anti-Malware was unable to start in certain cases after self-protection was turned on
• Fixed issue where Malwarebytes Chameleon did not load properly on Windows XP SP3 in certain conditions
• Fixed issue which prevented Malwarebytes Anti-Malware v.2.1.4 (and higher) from upgrading over certain Malwarebytes Anti-Malware v.1.75 consumer builds

Download: Malwarebytes' Anti-Malware (http://www.malwarebytes.org/)
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: ky331 on June 17, 2015, 02:03:00 PM
The v2.1.7.1055  release being phased-in, and is temporarily limited to users updating internally from Malwarebytes Anti-Malware 2.1.4 or greater --- they do NOT offer a direct download link to a separate installer at this time.   The intent is extend distribution quickly over the next week or so.

https://forums.malwarebytes.org/index.php?/topic/169387-malwarebytes-anti-malware-update-to-217/

Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Corrine on June 17, 2015, 04:52:51 PM
Strange there isn't a separate installer yet.  I guess it is an attempt to prevent the download server from becoming overwhelmed.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: siljaline on June 17, 2015, 05:04:32 PM
Strange there isn't a separate installer yet.  I guess it is an attempt to prevent the download server from becoming overwhelmed.
The MBAM Team provides direct linkage once the release is ready for prime time. At present it will be rolled out via internal update only.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: hayc59 on June 19, 2015, 05:15:55 PM
Malwarebytes Anti-Malware v2.1.8.1057
06.19.2015

Urgent Release
• An urgent MBAM2 release (v2.1.8.1057) was made that resolves "a potential crash when scanning that had to do with how we were parsing digital signatures."
• The throttled upgrades have been reset. If your system was at v2.1.7.1055 Premium, it will auto-upgrade. If at v2.1.4.1018 Premium, your system will still be queued for the v2.1.8.1057 upgrade.

Download: Malwarebytes' Anti-Malware (http://www.malwarebytes.org/)
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: plodr on June 20, 2015, 02:50:45 PM
Quote
If at v2.1.4.1018 Premium, your system will still be queued for the v2.1.8.1057 upgrade.
How about those of us running 2.1.6.1022 Premium?
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Corrine on June 20, 2015, 07:17:20 PM
Following the slow (or random) release schedule, 2.1.6.1022 will be added to the queue for 2.1.8.1057.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: ky331 on June 30, 2015, 10:11:56 AM
MBAM 2.1.8.1057 is now available for public download from https://www.malwarebytes.org/ ; it should have already been "pushed" to most existing users by now.

Be advised there are reports in the MBAM forum of people who "lost" their existing PRO license upon updating the program to 2.1.8 from an earlier version.   This in fact happened to me on one of three systems where I'm running MBAM PRO --- in essence, the PRO version "relapsed" into a basic/free version.   Fortunately, I had copied and saved my license data, so I was able to reinstate the necessary information.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Corrine on June 30, 2015, 12:40:05 PM
The reason is due to an effort to detect the pirated keys. Please see Marcian's post .  Note your license information prior to updating.  (https://forums.malwarebytes.org/index.php?/topic/169811-i-would-like-my-money-back/?p=972346[/url)
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: ky331 on June 30, 2015, 12:58:10 PM
That posts starts off with "If you're using a pirated copy, i.e. using a pirated key, you will get a popup telling your license is invalid..."

I did NOT receive any such popup/message.   Rather, upon receiving an internal database update, I also received the latest program update.   I accepted the installation and was surprised to observe that, upon opening MBAM, my PRO version had "degraded" to the Free version.   (But only on 1 of 3 systems... the other two behaved normally.)
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Corrine on June 30, 2015, 01:30:28 PM
As Marcin said:

Quote
The problem with pirated keys it that they may collide with a legitimate key just by the sheer numbers.

Thus, in cases where that collision occurs, it is generally only necessary to add the Identifier along with the Key as you did.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: winchester73 on October 12, 2015, 03:28:00 PM
v 2.2.0.1024

Released 12 October 2015

(Update will be to rolled out to current users over time)
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: darksurfer on October 12, 2015, 04:39:54 PM
I understand that this latest version is being rolled out slowly. You can't download it at their site. And a possible beta:

http://www.majorgeeks.com/files/details/malwarebytes_anti_malware_beta.html
https://forums.malwarebytes.org/index.php?/topic/173918-malwarebytes-anti-malware-220-released/

I can't download it unless there's something going on at their site. ???

If this is abeta, I'll wait. Betas often still have issues. When the final or alpha version comes out, then I'll get it. ::)
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: ky331 on October 12, 2015, 04:50:40 PM
The full announcement can be viewed here:   https://forums.malwarebytes.org/index.php?/topic/173918-malwarebytes-anti-malware-220-released/ 
and it contains a link to the full installer (for those who want it now, rather than waiting for the gradual updating).

It is NOT a beta... it's an official release.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: plodr on October 12, 2015, 06:12:42 PM
darksurfer, I'm sure you do not mean grabbing an alpha version. That is worse than beta!

Eventually I'll get an announcement that the updated version has been downloaded and is ready to install. I'll wait.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Pete! on October 12, 2015, 06:18:13 PM
When I fist saw winchester73's post, I read it too quickly to notice the "roll out" statement.
So
I went to the download link in Corrine's original post, and downloaded it.
It was the new version.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: darksurfer on October 12, 2015, 09:11:57 PM
darksurfer, I'm sure you do not mean grabbing an alpha version. That is worse than beta!

Eventually I'll get an announcement that the updated version has been downloaded and is ready to install. I'll wait.

Yes, plodr. I meant to say finale version and , guess what, it's available. Right here at Major Geeks. Check this out:

http://www.majorgeeks.com/files/details/malwarebytes_anti_malware.html

I downloaded it and it works great  ;D :D ;)

Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: winchester73 on October 12, 2015, 09:54:10 PM
darksurfer, why did you use a third party site instead of the vendor site to download the new version? ::)
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: siljaline on October 13, 2015, 03:32:04 AM
I always use the first party download - https://www.malwarebytes.org/mwb-download/ and none other. It's a final and is available to everyone that runs the software. No issues have been reported. 

Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: darksurfer on October 13, 2015, 11:55:33 AM
darksurfer, why did you use a third party site instead of the vendor site to download the new version? ::)
Well, winchester73

he first party site didn't let me download it. I don't know if my downloader won't take but it did take. So, I don't see no harm, therefore, no fowl. Besides, Majorgeeks is pretty reliable.

Sometimes, beggars can be choosers. ;)
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Aaron Hulett on October 13, 2015, 05:00:08 PM
Can check if the digital signature is valid from either download location. (It's signed, right?)
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: siljaline on March 19, 2016, 02:41:00 AM
Please disable the self-protection module as per this MBAM Support article:
https://support.malwarebytes.org/customer/portal/articles/1834890?b_id=6438
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: MikeW on March 19, 2016, 07:42:19 AM
Please disable the self-protection module as per this MBAM Support article:
https://support.malwarebytes.org/customer/portal/articles/1834890?b_id=6438

Why would you recommend that
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: siljaline on March 19, 2016, 07:17:49 PM
The Self Protection module being enabled is a non-default setting. It was recommended to be enabled in order to mitigate a previous vulnerability which has now been patched.
Why would you recommend that
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Metallica on March 19, 2016, 08:36:39 PM
That is correct, but I would still enable the Self Protection module unless you have experienced conflicts with it at an earlier stage.

The Self Protection module being enabled is a non-default setting. It was recommended to be enabled in order to mitigate a previous vulnerability which has now been patched.
Why would you recommend that
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: plodr on March 19, 2016, 09:51:11 PM
I have never touched the Advanced Settings on the computer I am currently using.
Self protection is enabled so either that is the default setting or MBAM changed the setting with one of the updates.
Just checked my netbook and it is enabled there also. I haven't changed any of the advanced settings on there either.

Is there a thread at the MBAM forum outlining this particular setting?
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: ky331 on March 19, 2016, 10:02:26 PM
If memory serves me, enabling self-protection prevented removal of MBAM's icon from one's desktop:   People who preferred to keep their desktop "clean" --- and run MBAM either from the system tray icon or from the START menu --- couldn't remove the desktop icon... unless they disabled self-protection.   This is admittedly a minor issue (I would hope)... but an issue (for some) nonetheless.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Corrine on March 19, 2016, 11:52:58 PM
That could have been the reason but definitely a minor issue.  I'd prefer to keep it enable4d.  Malwarebytes | What is the self-protection module and why should I enable it? (https://support.malwarebytes.org/customer/portal/articles/1834890?b_id=6438)

Quote
The self-protection module, also known as Malwarebytes Chameleon, protects Malwarebytes Anti-Malware from being stopped or modified by an infection on the system.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Metallica on March 20, 2016, 06:12:25 AM
The importance of enabling the self-protection module was pointed out due to the vulnerabilities it stopped. That does not mean that we have to advise people to disable it now that the vulnerabilities have been fixed.
It is a security feature protecting the Malwarebytes Anti-Malware program. It is brought as a setting so people can disable it in case it stops them from changing something they want to change to the program or its settings. Or in cases where it might conflict with other security software. Although I'm not aware of any such current conflicts.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: MikeW on March 20, 2016, 06:49:31 AM
Clearly it should be ENABLED for best safety. The problems with this were from a long time ago, I have had no issue with it for the past year.
As for the desktop icon just remove it before enabling self protection, and then all is well.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: siljaline on March 20, 2016, 01:17:04 PM
In the post build that fixed the various issues already discussed here the Self Protection Module in Advanced Settings is disabled by default. 
While one can enable the above as extra protection - it is not a default setting! As a security expert I don't recommend running a Tweaked version of your AS Software unless expressly instructed to by the Vendor of said AS Software.     
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: ky331 on March 20, 2016, 03:08:01 PM
From the MBAM User Guide:

Enable self-protection module: This setting controls whether Malwarebytes Anti-Malware creates a safe zone to prevent malicious manipulation of the program and its components. Checking this box introduces a one-time delay as the self-protection module is enabled. While not a negative, the delay may be considered undesirable by some users. When unchecked, the "early start" option which follows is disabled.

• Enable self-protection early start: When the self-protection module is enabled, you may choose to enable or disable this option. When enabled, the self-protection module will become enabled earlier in the computer's boot process – essentially changing the order of services and drivers associated with your computer's startup.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: hayc59 on March 20, 2016, 03:11:31 PM
I would not tell anyone to disable that function..especially in this program!
I just upgraded and after install checked and it is 'ticked' enabled
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: plodr on March 20, 2016, 03:18:06 PM
 :o Clear as mud!
Since I only touched the Advanced settings on one of the 5 computers, my husband's Win 7 Pro desktop, I'll let checked/ticked what is currently shown.
For some reason I couldn't determine, his MBAM wasn't appearing in the tray so not updating nor protecting. When looking, I discovered that nothing was selected! I made sure it was set to update and protect and then I ran a scan to be sure something hadn't gotten in and disabled MBAM.

I'll double check what settings are enabled after I get the new version of MBAM sometime in the coming week.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: siljaline on March 20, 2016, 04:11:36 PM
Help! Get me out of here.   ::)  ::)  ::)
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: hayc59 on March 20, 2016, 08:56:55 PM
:o Clear as mud!
Since I only touched the Advanced settings on one of the 5 computers, my husband's Win 7 Pro desktop, I'll let checked/ticked what is currently shown.
For some reason I couldn't determine, his MBAM wasn't appearing in the tray so not updating nor protecting. When looking, I discovered that nothing was selected! I made sure it was set to update and protect and then I ran a scan to be sure something hadn't gotten in and disabled MBAM.

I'll double check what settings are enabled after I get the new version of MBAM sometime in the coming week.
Great job just keep that self protection and LEAVE at is!!(TICKED) ;)
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: plodr on March 20, 2016, 10:31:07 PM
I must apologize, clearly my memory is bad. After talking to someone at another forum, who showed me the default setting page for MBAM
https://www.malwarebytes.org/support/guides/mbam/AdvancedSettings.html

I got out my notes.  :-[ Right there, black on white, 2/3/16 enabled self protection mode in Settings/Advanced Settings because of bugs found and will take awhile to fix.
I changed the setting and promptly forget I did so.

There you have it. Check or uncheck, whatever your preference.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: pete on March 21, 2016, 09:39:22 AM
If I  set malwarebytes to  self protection.
In Windows computer management I get all these in System event logs. (see attachment)
Turn of Self protection they go away.

Just curious if anyone else gets these.

Using windows 10 pro 64 bit 8GB ram

Cheers :)
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: winchester73 on March 21, 2016, 12:48:12 PM
If memory serves, enabling the self-protection module (Advanced Settings) will result in Event ID 61703 flooding the Windows System Log because Chameleon is checking the digital signatures/certificates of processes in memory, and logs an Information Event when it is unable to verify. 

I've seen some threads at the MBAM forum discussing incompatibility between the self-protection driver and some other piece of software on the computer, due to the ver nature of a self-protection driver it can have compatibility issues.  Turning the self protection off would stop your information logs since it isn't running ...
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: pete on March 22, 2016, 08:10:06 AM
If memory serves, enabling the self-protection module (Advanced Settings) will result in Event ID 61703 flooding the Windows System Log because Chameleon is checking the digital signatures/certificates of processes in memory, and logs an Information Event when it is unable to verify. 

I've seen some threads at the MBAM forum discussing incompatibility between the self-protection driver and some other piece of software on the computer, due to the ver nature of a self-protection driver it can have compatibility issues.  Turning the self protection off would stop your information logs since it isn't running ...

Thanks for your response  winchester73 :)

Cheers
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: MikeW on December 08, 2016, 12:31:33 PM
Version 3 has been released.

Sadly still with many of the bugs that were reported in beta testing.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Corrine on December 08, 2016, 07:51:34 PM
Meant to add this morning that I updated the http://www.landzdown.com/anti-spyware-software/malwarebytes-anti-malware/ thread for version 3.0 (actually a copy/paste from my blog post but . . . ;) )
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: hayc59 on December 08, 2016, 08:51:38 PM
I still can't use this program...
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: MikeW on December 09, 2016, 08:03:37 AM
I have had to remove version 3 and go back to v2.
Apart from all the various shut down problems it is now causing IE11 to freeze, mostly on the Mbam forum, go figure.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Basil on December 09, 2016, 08:04:20 AM
I installed V3 last night, updating from V2, using Corrine's link provided in Security Garden, on my Windows 10 Pro. (Thank you Corrine  ;) )
Installation went without a hitch, and programme seems to be working very well.
It seems to be fully compatible with NOD32 AV9 which I will probably keep till license renewal date in April 2017. I will then probably uninstall NOD32 and just use MBAM 3.
I am using it with its default settings.
The installation did not prompt for a computer restart, but it is absolutely necessary.

Pleasantly surprised by the speed of the scan. Scanning time with V2, was about 10 min. With V3, it is 55 seconds!  :o
So far, so good! Fingers crossed  :)
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: darksurfer on December 09, 2016, 12:40:51 PM
Contrary to popular belief and some of the download sites, the latest version of Malwarebytes is not free. It is, at best, a trial version in which many crucial features--like real-time protection and anti-ransomware--become disabled after a certain period of time.

If you don't want the paid version, stick with 2.21 version and use Malwarebytes Anti-Exploit which are still free.  I see a little slight of hand going on here with the so-called "free" version of Malwarebytes. ::) ???
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Corrine on December 09, 2016, 02:49:50 PM
No, darksurfer, it is free.  Merely UNcheck the option for the trial just as always been the case.  If that isn't unchecked at the time of installation, the option to revert to the free version will be provided at the end of the trial period.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: LindaEllis on December 09, 2016, 05:51:57 PM
Confused about this new version 3 of Malwarebytes.  I have a Windows 7 Dell desktop and use Chrome all of the time.  The Facebook Page for Malwarebytes reply to my question about it was that I had to uninstall my current 2.2.1.1043 version (which is premium for me) and then install the new 3.0 version.  I also am using NOD32 antivirus and the Malwarebytes Anti-Exploit free on my computer. 

So, I access a link they provide me about this and I read:

Also, in the link you shared about the annoucement it states in the Q&A section:

"I have a Malwarebytes Anti-Malware lifetime license. Will it work for Malwarebytes 3.0?

Yes! Simply install Malwarebytes 3.0 on top of your Malwarebytes Anti-Malware and your lifetime license will automatically apply to Malwarebytes 3.0."

~~~~~~~~~~~~~~~~~~

So, which is it; uninstall and then install new 3.0?
What about NOD32 antivirus, how will that act?
And, do I go in and uninstall the free Anti-exploit as well? 

~~~~~~~~~~~~~~~~~~

If what I do causes problems will doing a system restore resolve them? 

Any thoughts would be appreciated.   Thank you.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Corrine on December 09, 2016, 06:30:30 PM
Sorry, I should have "bumped" the thread with announcement about the update which more information (done now, better late than never).  That topic has a direct download link for the update:  Malwarebytes (http://www.landzdown.com/anti-spyware-software/malwarebytes-anti-malware/).

Anyway, Linda, first, launch MBAM and go to "My Account".  Although it shouldn't be needed, make a note of your license information.  Then complete a system restore point (my recommendation before installing new programs/updates).

Version 3.0 will install over the top of version 2.x.  It will also remove the free version of Malwarebytes Anti-Exploit.  As to working well with NOD32, as Basil pointed out above, it is working just fine with NOD32. 
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: LindaEllis on December 09, 2016, 08:13:02 PM
Hi Corrine,

Thank you.  I appreciate your help.  I have a lifetime license and didn't like the idea of doing the uninstall if I didn't have to; just an extra step.  Yes, I will create a restore point.  So, here is hoping that it all works out okay on my computer.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: hayc59 on December 09, 2016, 09:30:37 PM
I got mine working NOW..me and black viper....did number and two services I tweaked
were the problem ;)
I had these turned off-- for performance reason
Remote Procedure Call (RPC)
Windows Management Instrumentation (might also be called WMI)
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Corrine on December 10, 2016, 05:48:29 PM
Here's a list of the Malwarebytes 3.0 - Known Issues  (https://forums.malwarebytes.org/topic/191805-malwarebytes-30-known-issues/).
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: LindaEllis on December 11, 2016, 12:30:37 AM
H Corrine, thank you.  I've been holding off installing the new Malwarebytes until next week.  I don't like to do major changes over a weekend where there isn't much for help directly from the company (like Malwarebytes) if you need support.  I did my system restore, so hopefully if I have to I can go back to the version of Malwarebytes I am currently running - 2.2.1.1043.  I am assuming that the version I have is still properly working. 
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Corrine on December 11, 2016, 01:10:37 PM
Yes, version 2.x is still working properly.  You can go ahead and install version 3 when ready or wait until it is offered for update.  That will be done in batches, likely after a couple of weeks when the activity slows down from those updating manually.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: LindaEllis on December 11, 2016, 05:03:49 PM
Hi Corrine,

Thank you for your suggestions and help, so much appreciated.  I'm waiting at this point.  I do not like to have to do manual updates; so I am waiting at this point.  Good to know that my current version will continue to work as it has. 
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: darksurfer on December 12, 2016, 12:23:00 PM
No, darksurfer, it is free.  Merely UNcheck the option for the trial just as always been the case.  If that isn't unchecked at the time of installation, the option to revert to the free version will be provided at the end of the trial period.

Does that mean you won't get the anti-ransomware and realtime protection, right. If that's so, then I better update ASAP, and keep my anti-ransomware.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Corrine on December 12, 2016, 12:50:38 PM
Only subscribers of the premium version will get MBAM, MBAE and MBAR (Anti-Malware, Anti-Exploit and Anti-Ransomware) included.  Users of the FREE version will only get MBAM.  However, the Anti-Exploit and Anti-Ransomware programs will remain as FREE stand-alone programs.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Zootopia3000 on January 11, 2017, 03:38:26 AM
Being it was patch Tuesday, I updated to v3 on Win7 32-bit. Had to enter lifetime license info in again, but it kept my 'Exclusions' settings. No problems running realtime so far on that PC. If I have issues I will first suspect Anti-Exploit and disable.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: MikeW on January 21, 2017, 09:33:26 AM
Version 3.06 installed over version 2. So far no problems other than a small slow down at start up and shut down. Seems to be working with Nod 32 OK.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: MikeW on January 21, 2017, 11:02:19 AM
Version 3.06 installed over version 2. So far no problems other than a small slow down at start up and shut down. Seems to be working with Nod 32 OK.

Also not registering in Windows Action Centre much improved start up times
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Digerati on January 21, 2017, 02:35:19 PM
I find it odd checking for updates in MBAM Premium V2.2.2.1043 still does not notify users V3.x is available. The word was, V3.x won't be pushed to 2.x users until a more stable version 3.x is released. Does this suggest even the folks at MB are not confident in this latest release?   :-\
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: MikeW on January 21, 2017, 03:21:07 PM
I find it odd checking for updates in MBAM Premium V2.2.2.1043 still does not notify users V3.x is available. The word was, V3.x won't be pushed to 2.x users until a more stable version 3.x is released. Does this suggest even the folks at MB are not confident in this latest release?   :-\

It does say its a preview version, so perhaps not. They admit it still has some bugs yet to be sorted.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Zootopia3000 on January 24, 2017, 04:32:20 PM
I find it odd checking for updates in MBAM Premium V2.2.2.1043 still does not notify users V3.x is available. The word was, V3.x won't be pushed to 2.x users until a more stable version 3.x is released. Does this suggest even the folks at MB are not confident in this latest release?   :-\

Won't even update the 3.05 version to 3.06 when manually checking for update. Had a popup yesterday saying database was out of date, so looks like an update delivery problem, at least on my end.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Digerati on January 24, 2017, 07:46:47 PM
I think Mike was right and it is because it is a preview version and not an official release.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Pierre75 on January 25, 2017, 01:15:16 AM
I have still have version 2.2.1043 installed and will not update till the new version is bug free. I have been following the forum daily and MB will not push upgrades out till they are happy whenever that is. The withdrawal of support on 2.2.1043 is 6 June 2017 (that gives them breathing space). I don't think it should have been released but I guess they want a cash flow. It does not replace an antivirus program and MSE is still not happy running with MB3.  :(
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: MikeW on January 25, 2017, 07:14:44 AM
I am happy to report that version 3.06 is working flawlessly on my set up.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: hayc59 on January 25, 2017, 07:03:09 PM
Malwarebytes Anti-Malware v 3.0.6.1469
01.25.2017

Download: https://www.malwarebytes.com/
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Digerati on January 25, 2017, 08:31:30 PM
They need to update their history page (https://www.malwarebytes.com/support/releasehistory/#malwarebytes-premium).

I note under usability here (https://forums.malwarebytes.com/topic/195049-malwarebytes-306-released/) (my bold added), It still says,
Quote
Fixed issue where ‘Real-Time Protection turned off’ notifications would display incorrectly on initial startup
It wasn't just happening on initial startup for many people, include 2 of my own machines, but several times during the user session long after the initial startup.

Still not being offered the update when I tell MBAM 2.x to look for updates. It seems with 3.0.6.1469 being a "final" version now, it should be offered when manually looking for it.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: MikeW on January 25, 2017, 08:34:10 PM
Final release installed over preview without a problem, and running fine.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: pastywhitegurl on March 25, 2017, 10:50:36 PM
I just let MalwareBytes Pro update, since it notified me that my program is out of date and UPDATE NOW.  ( a stern smilie face was  included). The update went smoothly, and I'm glad to finally have the anti-exploit and anti-ransomware protection built in.  Especially since I was never confident about installing the WinPatrol ransomware product.   (All that stuff about creating the safe zone confused me.) I was really impressed that  the first MBAM scan  took 7.5 min.  The last time I initiated an MBAM full scan it took over 2 hours. I'd say that is an amazing change.

But now I have a question.

What is the collective wisdom here about running Windows Defender along with this new version of Malwarebytes (3.0)?

It seems to say it is fine to keep running Defender, and also fine not to.   I'm wondering if disabling Defender would speed up my browsing.     The advice here has  been that you should not run 2 anti-virus programs concurrently, but this situation seems like it might be different?

What say ye, o computer sages?
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Corrine on March 25, 2017, 11:13:30 PM
Personally, have continued to keep Windows Defender running with MBAM version 3.  Even though version 3 of MBAM is described as being able to be used as an A/V, it still is not an antivirus software program.  For those using the free version of MBAM, version 3 does not include Malwarebytes Anti-Exploit (MBAE), although it remains available as a beta (Anti-Exploit Beta (https://forums.malwarebytes.com/forum/126-anti-exploit-beta/)).

In addition, Windows Defender continues to improve.  One example is Block at First Sight protection in Windows Defender on Windows 10 (http://www.thewindowsclub.com/block-first-sight-protection-windows-defender).  Scroll down the article at Get ready for the Windows 10 Creators Update (http://www.computerworld.com/article/3180991/microsoft-windows/get-ready-for-the-windows-10-creators-update.html) to learn about additional changes to Windows Defender in the upcoming Windows 10 Creators Update.

Note, however, that you should launch Malwarebytes and on the Application tab of the Settings menu , scroll down to "Windows Action Center.  Change the default setting to "Never register Malwarebytes in the Windows Action Center".  By doing that, the Action Center won't mistake MBAM as an A/V and disable Windows Defender.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: pastywhitegurl on March 25, 2017, 11:50:25 PM
Thanks Corrine, and thanks for that settings instruction.  I would have had no idea to do that.

I like the idea of keeping Windows Defender.  The last piece of malware that showed up on my machine was found and quarantined by WD.  It was not picked up by MBAM, even though with Pro, I have real time protection.  So it seems good to have both as long as they play nice together, and it looks like they can.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Zootopia3000 on March 26, 2017, 03:15:46 AM
If your 'puter is fast enough and/or newer, I guess run both. Personally I would never, but I'm always on top of my PC. Defender is more aggressive in nature, Malwarebytes more thorough. Dummy me, I once gave myself some malware (don't ask how, hehehe), Comodo Firewall immediately tipped me off. I ran what was then MS Security Essentials(basically Defender) to get rid of it, it struggled until I disconnected internet, but it failed to completely remove (a hidden folder). Malwarebytes had no problem cleaning up the rest.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Digerati on March 26, 2017, 04:21:44 PM
I agree 100% with Corrine. I too use WD on all my systems and hardheartedly recommend it.

Quote from: Zootopia3000
Defender is more aggressive in nature
I ran what was then MS Security Essentials(basically Defender) to get rid of it, it struggled until I disconnected internet, but it failed to completely remove (a hidden folder).

I don't know what you mean by "aggressive in nature", but describing Windows Defender as an aggressive scanner is not something I have EVER seen. In fact, most reviews sites criticize WD for a lack of aggressiveness. And that's true - by design. Instead of seeking high scores in "synthetic scenarios" in lab tests scanning and looking for every malware threat that ever existed, WD scans for malware (and suspicious behavior - a critical and very effective component of WD)  for threats that exist in the "real-world" today. And, IMO, that makes sound logic. It keeps WD current and from becoming a resource hog like so many of the 3rd party programs are.

Failure to delete a hidden folder does NOT suggest it failed to remove malicious code. In fact, it shows a less aggressive tact than MBAM!

5 years ago when Windows 8 and the new Windows Defender were first released, WD was basically MSE rebranded. But to suggest they are one in the same today? They are not though MSE is still very effective and I have no reservations recommending it for W7 users.

Let's not forget that the user is always the weakest link in security. The best security program in the world can easily be thwarted if the user opens the door and lets the bad guys in.

One last point to keep in mind. There is only one maker of anti-malware software for consumers that has zero incentive for malware to thrive. And that's Microsoft. They are the only maker that truly wants to rid the world of malware as that protects their customers and keeps them from being blamed anyway - as they always are. All the other anti-malware and security companies need malware to thrive so they can stay in business.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Zootopia3000 on March 26, 2017, 06:30:47 PM
As for 'aggressiveness, on my system, I won't say the details, Defender flags stuff (in my apps folder) that I know is safe, but it considers iffy (low to medium risk). I typically had to mark the folders for exclusion. MBAM doesn't even bother with those files typically, but I DO feel MBAM is much more aggressive with PUPS of late however, too aggressive for my liking. I'm careful on installs, not allowing third party crapware installs, and my firewall usually warns me beforehand anyway, and I disallow internet access to be able to install such third party crapware.

As for not deleting that specific hidden folder, that folder was not able to be deleted manually, was in place via a rootkit I guess, and Security Essentials was not at all able to remove it.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Digerati on March 26, 2017, 07:54:43 PM
Quote
As for not deleting that specific hidden folder, that folder was not able to be deleted manually, was in place via a rootkit I guess, and Security Essentials was not at all able to remove it.
Again, that was 5 years ago. Even MSE is much more advanced than it was back then. But again, the existence of a hidden folder does not imply that folder is malicious, or even that it was put there by malicious code. It is not uncommon for hidden folders or files to be on our systems. Windows hides many files and folders by default.

As for your claim of multiple false positives by WD, I cannot recall ever getting one with WD or MSE. If I did, it certainly was a long time ago. But because you refuse to say the details, IMO, your claim is moot.

But to your claim, rather than just dismiss it, I note many cite AV-Comparative lab test results for their reasons to dismiss MSE/WD citing how their preferred anti-malware solution found more malware than MSD/WD (see my previous post on that).

If AV-Comparatives is good for the goose, then it is good for the gander too. I refer you to this AV-Comparative report (http://www.av-comparatives.org/wp-content/uploads/2015/04/avc_fps_201503_en.pdf) where they state,
Quote
In our opinion, antivirus products should not have false alarms on any sort of clean files
And then note where only Microsoft had zero "false alarms" while some of the often recommended alternatives to WD had 10, 20, or even several dozen.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Metallica on March 27, 2017, 07:02:31 PM
Quote
All the other anti-malware and security companies need malware to thrive so they can stay in business.

That is a very cynical remark. I hope you don't visit your physician with the same mindset.  ;)
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Digerati on March 27, 2017, 09:36:05 PM
It is cynical.  I agree. But I believe I have cause.

Who whined and cried "monopoly!" to Congress and the EU when Microsoft wanted to put anti-virus code in XP, way before malware exploded on the Internet, claiming it was their job to rid the world of malicious software? Norton, McAfee, TrendMicro, CA, and others. Congress and EU threatened to split up Microsoft if the code was not removed. Microsoft was force to capitulate. But who won? Norton, McAfee AND the bad guys. Who lost? Consumers. :(

Who utilized and utilizes intimidation and scare tactics on users when free trial versions of their programs pre-installed on new computers are about to expire? McAfee and Norton.

Who charges outrageous fees for initial purchase and then recurring fees for their products that have NOT proven to prevent infection better than totally free applications? Norton, McAfee, etc.

Why hasn't Norton and McAfee, etc. and Congress and the EU gone after Microsoft this time now that Windows Defender is included in Windows 8 and 10? Because Congress and the EU know they screwed up and Norton and McAfee and the rest don't want their failure to rid the world of malware and that kind of attention brought on to them.

As for my doctor, I hear you. But my doctor does not advertise for business. I will not go to one that does. And as a baby boomer, I know my doctor knows that I know business will "naturally" come his way even if he does his job the best medical science allows.

Now don't even bring up lawyers - who, IMO, are one of the primary reasons insurance costs are so high.

I've grown cynical because I have lived long and grown wise enough to actually witness and understand what is really happening, and "clearly" see through the marketing hype. And it is not pretty.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Metallica on March 28, 2017, 06:37:35 AM
I hear you. I've been around for long enough to see through the facade.

But coming from a background, as many in our company, from forums similar to these, where we provided help for free until someone asked us if we wouldn't like to do it full time and get paid for it, it doesn't feel fair to be compared to the companies you mentioned.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: winchester73 on March 28, 2017, 11:05:30 AM
I hear you. I've been around for long enough to see through the facade.

But coming from a background, as many in our company, from forums similar to these, where we provided help for free until someone asked us if we wouldn't like to do it full time and get paid for it, it doesn't feel fair to be compared to the companies you mentioned.

+1


Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Digerati on March 28, 2017, 01:18:56 PM
Quote from: Metallica
But coming from a background, as many in our company, from forums similar to these, where we provided help for free until someone asked us if we wouldn't like to do it full time and get paid for it, it doesn't feel fair to be compared to the companies you mentioned.
I understand and I am not disparaging those working at those companies in anyway. I did not mean to make it sound that way. I surely was not knocking you.

I note I proudly display my MVP status even though many of the executive and marketing decisions at MS have been very misguided, mismanaged, outright wrong and certainly embarrassing. I have often been "accused" of representing and being a shill for MS even though I don't represent them and I've often been one of their harshest critics. The developers at MS have done outstanding jobs developing some of the best software ever, but their good work is often overshadowed by lousy marketing and business decisions. 

As it is in many industries, the folks in the trenches with their sleeves rolled up getting their hands dirty doing the "good" hard work are not the ones setting policies or racking in the $millions.

Sue happy "shysters" are driving insurance costs up, not the paralegals, secretaries, nurses and techs. It is out of fear of being sued every other day with outrageous settlements that force doctors to pay $1/2 million malpractice insurance premiums every year. Hospitals pay $millions and $millions. They have to pass those costs on to us and the insurance companies are happy to raise their rates so they can keep their outrageous profits.

So I am NOT criticizing the people who are doing the good hard work at these companies. Note I never said Norton, McAfee or the others don't get the job done. Nor am I saying they don't serve a purpose. I am saying consumers are being stuck holding the bag, and a big bill too while the bad guys and the company execs, are racking in the dough.

I am participating in a more-or-less related discussion over at Wilders concerning HitmanPro, which seems to have a large following (at least at Wilders). There are two reasons I don't like HitmanPro which I believe apply directly here to my point and to your concerns.

(1) Unlike Malwarebytes, HitmanPro does NOT offer a free version (neither do the security apps I mentioned above, BTW).

(2) More importantly, after the 30 day free trial, HitmanPro cripples itself. Malwarebytes "Free" does NOT make you pay for a license when it finds malware. It removes it. :) But HitmanPro does make you pay! :( That tactic is too similar to those commonly used by rogue and malicious so-called security programs. It's an intimidation and scare tactic. "We found malware on your computer. Pay up if you want it removed."  >:(

As I posted over at Wilders, it is just like those new LifeLock commercials on TV that make fun of credit monitoring programs.

LifeLock Dentist Commercial (http://'https://www.youtube.com/watch?v=k8piX3PCsx4').
LifeLock Security Guard Commercial (http://'https://www.bing.com/videos/search?q=lifelock+security+guard+commercial&view=detail&mid=0671FA0EA12A78E51F520671FA0EA12A78E51F52&FORM=VIRE').

Security apps, as an entire industry, are a necessary evil that do rely on the success of malware to stay in business. That's just an unavoidable fact. But the integrity of the makers is what sets the good ones apart from those I mention above. And Malwarebytes has always been the gold standard in that area.

I am sorry if what I said offended you. That was not my intention.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Metallica on March 28, 2017, 01:39:37 PM
I was not offended.  8) And thank you for the compliment.

Just wondering how cynical you might have become.

A plumber once asked me if it was true that AV vendors wrote the malware themselves.
I asked him whether he spent his nights clogging up pipes.
We don't have time to create malware, we are busy enough trying to keep up with the ones that do.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Digerati on March 28, 2017, 02:48:38 PM
Quote
A plumber once asked me if it was true that AV vendors wrote the malware themselves.
I've been asked that several times before too. But my response was not as clever as yours. I will have to remember that.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Digerati on March 28, 2017, 07:13:09 PM
If I can add one more thing here. Basically forever, I have been a strong proponent of free security apps. I still am. But for nearly as long, there has been one, and just one program that I regularly recommend posters, my clients and my friends buy and that was MBAM Pro and is now MB3.x.

I have never recommended MBAM Pro/MB3.x to my family, I bought them all licenses. Just as I bought licenses for my own personal computers. The only other security app I've bought for myself was WinPatrolPlus. But tbh, not sure I would have if they did not have a $.99 promotion for lifetime licenses.

Admittedly, I was disappointed when MBAM went to a recurring fee license. I see recurring fees as recurring debts. So I don't like them and would still like to see a lifetime license option. But this is still the one and only security program I regularly recommend. 

So for what it's worth, I don't recommend people (especially my clients) spend money on a security program unless I feel it is worth it.

So again, sorry if I offended or in anyway upset anyone for my comments.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Digerati on May 15, 2017, 01:09:18 PM
 ??? Oddly, my Malwarebytes is still not picking up V3.1 as available even though it has come out of beta.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Digerati on May 18, 2017, 02:21:54 PM
I'm still not understanding the philosophy used by the folks at Malwarebytes when it comes to upgrades.

V3.1 is out of beta and has been released for consumer consumption (release history says May 10th).  If you visit the site's main page and click to download the program, you are offered V3.1.2.1733. Great!

But...

My installation is still sitting at 3.0.6 and it reports it is "Up to date". :( Automatically check for updates is set to "On" with checks done every hour. When I manually tell it to check for updates either from the system tray applet or from the "Dashboard", it reports I am current.

If I go to the Settings > Application tab and click on "Install Application Updates", it reports "No updates are available".

I certainly understand not wanting to swamp servers by pushing out updates to everyone all at once but (1) it has been 8 days! And (2) when I manually tell MB3.0 to check for updates (especially when over a week has passed) I feel I should be offered V3.1.

I have to say I am really, I mean REALLY pleased the bugs in this new MB3.x version have been ironed out especially after the initial roll out fiasco and subsequent problems trying to fix those initial problems. V3.0.6 has been working flawlessly for me for several weeks now - except for these updates.

I should not have to manually go out to Malwarebytes and manually download the updated 3.1 version, nor should I be told my program is current when clearly it is not. :(


 
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: MikeW on May 18, 2017, 06:05:18 PM
This was the release statement

Greetings!

I'm happy to announce that Malwarebytes v.3.1 is now available.  You can download this new version -- v. 3.1.2.1733 -- from our main website or from this link.

You can install this new version directly over any earlier Malwarebytes version you might be running


So I take it from that it has not gone to the update servers yet. They probably want to be sure its stable enough.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Digerati on May 18, 2017, 06:23:36 PM
Actually, I have been having a very informative discussion with Devin Collins from the Malwarebytes staff about this problem. It seems there is a problem with the installer so they are aggressively metering distribution. See Why can't MBAM 3.0.6 update to version 3.1.2. (https://forums.malwarebytes.com/topic/201128-why-cant-mbam-306-update-to-version-312/)
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: MikeW on May 19, 2017, 09:13:47 AM
Back in trouble again. Program has stopped working after last definition update. Complaints pouring in.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Corrine on May 19, 2017, 12:03:11 PM
More about the Database update causing protection and scans to fail (https://forums.malwarebytes.com/topic/201234-database-update-causing-protection-and-scans-to-fail/) issue.  Looks like it will be fixed soon.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: darksurfer on May 19, 2017, 12:05:27 PM
My problem with the new Malwarebytes 3.1.2 is it keeps wanting to make a network connection, and this is when I am offline. This obviously is a problem. I never had problems with versions 2. :o ???
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: MikeW on May 19, 2017, 12:46:10 PM
All fixed now. Just do a database update
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Digerati on May 19, 2017, 03:00:35 PM
Quote
Complaints pouring in.
Quote
I never had problems with versions 2.
Of course, happy people don't normally complain or start new threads to say everything is working fine. So we don't really have a good idea how many users were affected by these latest problems of disabled protection.

But, since very restrictive metering was/is still in effect for the V3.1.2 update, brand new users and Malwarebytes forum regulars primarily got the update. That can't be a whole lot of people. With the number of complaints pouring in and with just a small number of V3.1.2 users compared to all Malwarebytes users, this suggests a disturbingly high failure rate - which once again suggests inadequate testing prior to release. :( And that's not good as inadequate testing before rushing MB3.0 out the door before the holidays is when these recurring issues all started.

Going back to my rant yesterday about automatic updates not offering me the V3.1.2 update 8 days after it became available, I take it all back. I am glad I didn't get the update. That said, on my test system where I did manually install V3.2.1, I didn't notice any protection features disabled. And the latest fix is applied now, so hopefully never will.

I am going to assume this has just been a rash of bad luck and unfortunate coincidences - and not a sign of a floundering ship taking on water, with no one at the helm.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: hayc59 on June 01, 2017, 03:37:33 PM
Malwarebytes v3.1.2.1733-10139 Released
June 1st 2017

We have just released a new component update package for Malwarebytes 3.1 -- 1.0.139
This update is applied automatically if you have automatic application updates enabled.
If you don't wish to wait for the automatic update, you may manually install using our updated Malwarebytes 3.1 installer,
which can be downloaded from our main website

Whats New
• Improved performance with Microsoft Edge
• Some additional memory usage enhancements
• Fixed an issue where the “Enable self-protection early start” setting could interfere with upgrades
• Fixed a conflict with K9 Web Protection
• Several other miscellaneous crash and defect fixes

 Download: Malwarebytes' Anti-Malware (http://www.malwarebytes.org/)
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Digerati on June 01, 2017, 03:50:40 PM
I'm still on 3.0.6 waiting to be offered 3.1.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: hayc59 on June 01, 2017, 04:49:04 PM
I'm still on 3.0.6 waiting to be offered 3.1.
you can get it here link is in thread
https://forums.malwarebytes.com/topic/202053-component-package-update-10139-released/
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Digerati on June 01, 2017, 05:11:32 PM
Yeah, thanks, I know I can get it manually but I like to keep my primary systems as my clients keep theirs. It makes it easier for me to relate to their problems.

When we, as advisers, manually do things different then our clients, I feel it is a do as I say, not as I do thing. It also does not test how things are supposed to work.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: hayc59 on June 01, 2017, 05:30:50 PM
right on ;)
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: plodr on June 02, 2017, 04:48:38 PM
I downloaded the latest version yesterday and manually installed it to replace v 2 running on all computers. I've done the four Windows 7 computers and had no issues. <phew>. I'll wait to do XP when I fire it up for June's Office 2007 patches.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Pete! on June 14, 2017, 12:45:09 PM
I've been running the "Free" MBAM version 2, and doing a manual "threat scan" weekly.
I also had MBAE which seemed to "start itself" whenever I opened Firefox.

I didn't bother to do a manual update, because the advantages of version 3 appear to be limited to the "premium" license, and some of the earlier versions seemed to be causing problems for some of the people who post here (and elsewhere).

This morning when I updated the database, it downloaded version 3.1.2, so I went ahead and installed it. During the installation, it appears to have uninstalled MBAE...

After a reboot, I seem to have a 13 day trial of the "premium" version, which includes (among other things), automatic daily scans, and anti exploit protection.

May I assume that after the trial period, (or if I turn the trial off), I can use it for my weekly scans just like I did with version 2, and if I want anti exploit protection, I should reinstall MBAE?

EDIT: While I was typing the above, I was running a manual threat scan. It took a lot less time to complete than a similar scan in version 2.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: winchester73 on June 14, 2017, 01:09:59 PM
This may answer your question about MBAE: http://www.landzdown.com/anti-spyware-software/malwarebytes-anti-exploit-(mbae)-officially-released/msg193156/#msg193156

Yes, after the trial period MalwareBytes will 'revert' to the free version.  There's also a way to turn off the trial early if you so desire: https://support.malwarebytes.com/customer/en/portal/articles/2773449-how-to-deactivate-trial-version-with-malwarebytes-3-0
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: plodr on June 14, 2017, 06:43:01 PM
Malwarebytes is at 3.1.2.1733 on my computer.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: hayc59 on June 15, 2017, 05:43:49 PM
same here
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Corrine on June 15, 2017, 07:32:13 PM
Posts by plodr & hayc59 split from Malwarebytes update topic here (http://www.landzdown.com/anti-spyware-software/malwarebytes-anti-malware/msg194074/#msg194074) to this discussion topic.

I'm confused by both your posts.  The post you replied to in the update topic:

{Snip}

The installer will be 3.1.2.1733-1.0.141-1.0.2092.exe
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: hayc59 on June 15, 2017, 10:28:42 PM
Malwarebytes v3.1
Component Package Update 1.0.141
Released 09 June 2017

Heres what I see in the post..which is a previous build
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Corrine on June 16, 2017, 12:57:27 AM
Malwarebytes version 3.1 was released on May 10:  Malwarebytes 3.1 Now Available - Malwarebytes 3 - Malwarebytes Forums (https://forums.malwarebytes.com/topic/200634-malwarebytes-31-now-available/).
Quote
I'm happy to announce that Malwarebytes v.3.1 is now available.  You can download this new version -- v. 3.1.2.1733 -- from our main website or from this link.

You can install this new version directly over any earlier Malwarebytes version you might be running. {bold added} 

Then the 1.0.141 component package, as posted in the update thread, was released on June 9, Component Package Update 1.0.139 Released - Malwarebytes 3 - Malwarebytes Forums (https://forums.malwarebytes.com/topic/202053-component-package-update-10139-released/).

So, it is version 3.1, build 3.1.2.1733, just as Windows 10, Version 1703 is now build 15063.413 after the June updates.



Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: winchester73 on June 30, 2017, 03:10:15 PM
Hopefully the 'confusion' about how Malwarebytes labels their builds has been sufficiently explained away.  With that said, component package update 1.0.160 was just released.

Full details (plus download link) here: http://www.landzdown.com/anti-spyware-software/malwarebytes-anti-malware/msg194287/#msg194287
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: plodr on June 30, 2017, 07:03:45 PM
If you don't want to wait (someone here had a problem with protection turning off)
go here https://forums.malwarebytes.com/topic/202053-latest-component-package-update-see-latest-reply/
and click the download link to get the latest.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: pastywhitegurl on August 23, 2017, 10:00:17 PM
Will my current version offer me the update?
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Corrine on August 23, 2017, 11:25:50 PM
Yes, although updates will be staggered so there won't be a heavy impact on the server.  However, you can also follow the link and download the update if you're in a hurry.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: plodr on August 24, 2017, 01:17:19 PM
Just a warning: I had to open a trouble ticket. I opted to update by manually installing the download. When i tired to register, I got an error. (see attachment) I have 5 lifetime licenses and this one is the oldest from 2008. It has moved from an old 2K computer to an old XP computer and now to my current Win 7 computer. I never had a problem removing from a computer taken off-line and installing it on a different computer. In fact, it has probably been on this computer since 2010.

I went to the forum and discovered I wasn't the only one with a lifetime license to see this error.

It took less than a day to get support. The person who helped reset my license and I was able to type in my ID and key and see it registered rather than seeing the error.

I'll wait until the update is offered to the other 4 computers to see what happens.

Be sure to write down your information before you update, just in case you need to open a support ticket.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Digerati on August 24, 2017, 02:14:45 PM
I hope that is a one-off error and it gets sorted out. I would be very upset if my lifetime licenses became invalid.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: plodr on August 25, 2017, 02:05:35 PM
I only updated one computer and my lifetime is working but only after I opened a support ticket.

I'm fairly certain MBAM doesn't intend to lock those of us with lifetime licenses out and have to pay for a yearly license.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Digerati on August 25, 2017, 02:56:10 PM
Quote
I'm fairly certain MBAM doesn't intend to lock those of us with lifetime licenses out
I agree it would not be an intentional, deliberate decision. I was just worried it was some bug that would affect many, or worse, leave many unprotected.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: pastywhitegurl on August 25, 2017, 05:08:57 PM
Thanks. I don't see any reason not to wait for them to offer it, so that's my plan.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: winchester73 on August 25, 2017, 05:32:52 PM
Will my current version offer me the update?

Thanks. I don't see any reason not to wait for them to offer it, so that's my plan.

 :o

Yes, it will be offered.  No you don't have to wait for it to be offered.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Digerati on August 26, 2017, 01:04:28 PM
I still don't understand the logic for the way the updates are distributed. Are the servers really that busy that roll-outs need to take many days, or even  weeks? I just don't see that.

And if I manually tell Malwarebytes to check for updates, I don't understand why I can't get the latest. :( I just had Malwarebytes check and it still falsely  :( says I am current, yet I am at 3.1.2.1733.

If I manually tell it to Install Application Updates, it incorrectly reports, "No updates are available".  :( This is very frustrating when I know it simply is not true!

Yet I can visit https://www.malwarebytes.com/ (or other download sites) and download the full package with the latest build, no problem. I am a paying customer and I feel, as a paying customer, the concern is all about getting new customers, not supporting me.  :( :-\

Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Digerati on September 05, 2017, 02:54:07 PM
So here it is, a full 2 weeks after the release of V3.2 and I still have not been offered the update. :(  I am still at 3.1.2.1733 and am being told by the program that "No updates are available" and that I am "Current". :(
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: plodr on September 06, 2017, 01:27:58 PM
One of my remaining computers was offered the upgrade a few days ago. Since it was my husband's netbook, I did the update and kept my fingers crossed. It upgraded and the Premium version is showing. I didn't have to open a trouble ticket.

I'm still waiting for the other two Windows 7 computers. I suspect I will end up firing up XP and doing a manual upgrade because it isn't on very often. (I too get to the current, no updates available).

I'm not worried. As long as the version I'm using is getting updated definitions and it protecting me from malicious sites, I'm protected. I know it is working because I surf on my netbook (still on old version) and I was prevented from going to a few websites.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Digerati on September 06, 2017, 02:53:49 PM
Hopefully, at least for the "manual" check for updates side of things, V3.2.2 (if we ever are "automatically" offered it) addresses those issue. If interested, I started a threat at Malwarebytes forum to express my concerns.

Unacceptable Update Procedure (https://forums.malwarebytes.com/topic/209857-unacceptible-update-procedure/)

Quote
I'm not worried. As long as the version I'm using is getting updated definitions and it protecting me from malicious sites, I'm protected.
That's where I have a problem. I am not convinced of that at all. Not all malware can be thwarted by database/signature/definition files alone. In some cases, it takes "program updates" to look for new types of malware or malicious behavior.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: plodr on September 07, 2017, 02:32:22 PM
I decide to try the manual update again. The first time, it didn't go well.
I'm happy to report that it went well on my netbook - Premium license in place.

I'll finish off by manually updating my husband's desktop computer.

The XP partition will have to wait for a few weeks until I do the Sept. updates in Win 7 and make an image.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Digerati on September 07, 2017, 05:02:30 PM
Quote
I decide to try the manual update again. The first time, it didn't go well.
That's not good. I manually updated my secondary PC to 3.2.2 and that went okay. Still waiting for my main PC to be offered the update. I just checked my notebook and it is still on 3.0.6 and checking for application updates still reports "No updates are available". :(
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: MikeW on September 07, 2017, 07:55:48 PM
I understand that the auto update has been slowed down or stopped again, due to some user having problems with the inbuilt installer. There is no problem with the manual download. That's as I understand although I am not one of their experts, Just a beta tester.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Digerati on September 08, 2017, 05:31:39 PM
Out of curiosity, when a new update hits the beta teams, do you install over existing (and running) versions? Or do you uninstall the old before installing the new?
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: MikeW on September 08, 2017, 05:42:46 PM
The early betas were a fresh install but for series 3 the install removes the previous before installing. Also there is an option now in the settings to get any beta updates automatically, and this worked very well.
Sadly, I believe betas are released to soon.   
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Digerati on September 08, 2017, 05:49:59 PM
Quote
Sadly, I believe betas are released to soon.   
Yeah, it seems pretty obvious more testing is needed before updates go public. :(
 
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Pete! on September 08, 2017, 08:33:59 PM
The early betas were a fresh install but for series 3 the install removes the previous before installing. Also there is an option now in the settings to get any beta updates automatically, and this worked very well.
Sadly, I believe betas are released to soon.
When I did it, the old version was so thoroughly uninstalled, that (as a "free" user), I got another free trial of the premium. I would normally have expected it to leave enough to keep me from double dipping, even if I had uninstalled separately.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: MikeW on September 09, 2017, 07:34:34 AM
The early betas were a fresh install but for series 3 the install removes the previous before installing. Also there is an option now in the settings to get any beta updates automatically, and this worked very well.
Sadly, I believe betas are released to soon.
When I did it, the old version was so thoroughly uninstalled, that (as a "free" user), I got another free trial of the premium. I would normally have expected it to leave enough to keep me from double dipping, even if I had uninstalled separately.

Thats a new feature of the 3 series. Each major update will give you another free trial, so you can evaluate the improvements.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Digerati on September 09, 2017, 03:18:51 PM
Is it really a new feature? Pete said the old version was "thoroughly" uninstalled. Even as the free version, it seems the clock would start over. As a registered (paid) version, the registration information (ID and Key) would have been uninstalled too, starting the trial period clock over too. It seems to me that is how it has always been.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: MikeW on September 09, 2017, 06:37:21 PM
It collects the ID and key before the uninstall. and then applies it to the new install. Its the same for the new clean tool.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Digerati on September 09, 2017, 08:55:11 PM
Quote
It collects the ID and key before the uninstall. and then applies it to the new install. Its the same for the new clean tool.
Well, makes it convenient anyway - if you are installing with the same license.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: DR M on September 16, 2017, 09:15:26 AM
The 3.2.2 version was offered and installed to my Dell computer just now. My other computer still runs version 3.0.6.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Digerati on September 16, 2017, 02:27:58 PM
Quote
The 3.2.2 version was offered...
Out of the blue or did you tell the program to look for updates?
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: DR M on September 16, 2017, 02:37:54 PM
Quote
The 3.2.2 version was offered...
Out of the blue or did you tell the program to look for updates?

Yes, I would say out of the blue. :)  I got a notification at the taskbar area, that there was a new update for Malwarebytes.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Digerati on September 16, 2017, 02:55:25 PM
Good to know. This computer is still waiting with 3.1.2 and my notebook at 3.0.6.

So one of these days... .
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: DR M on September 19, 2017, 02:47:36 PM
Good to know. This computer is still waiting with 3.1.2 and my notebook at 3.0.6.

So one of these days... .

I suppose that there is a reason about this long delay. It's obvious that the new version has many problems, and I can see now what plodr meant in a previous post.

I tried to manually update MBAM in my other computer (it was running with 3.0.6). I just installed the new version, without uninstalling the previous one, and I got the premium version without needing to manually enter the license key. I noticed that the program was getting stuck in every click I was trying to do. I uninstall and reinstall it, and tried to activate it with my license key and ID. PROBLEM HERE: Unable to contact license server. See attachment below. I also got a message that activation code not found. Now I'm running the free version on that computer, unable to get my upgraded premium version.

P.S. Trying to get in to My Account tab in my other computer (already running with the latest version), the program stucks and I cannot do anything. Also, the new MBAM version is not included in Win Patrol start up items anymore. It's just an opened process, including in start up items of Task manager.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: DR M on September 22, 2017, 02:23:25 PM
Quote
I tried to manually update MBAM in my other computer (it was running with 3.0.6). I just installed the new version, without uninstalling the previous one, and I got the premium version without needing to manually enter the license key. I noticed that the program was getting stuck in every click I was trying to do. I uninstall and reinstall it, and tried to activate it with my license key and ID. PROBLEM HERE: Unable to contact license server. I also got a message that activation code not found. Now I'm running the free version on that computer, unable to get my upgraded premium version.

Problem seems to be solved, after a simple restart. No warning messages about license server and not found tokens. The program ... got upgraded to the premium version by itself. I did just nothing.

Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: plodr on September 22, 2017, 06:31:46 PM
I fired up XP yesterday to do the monthly Office 2007 updates and also any security program updates.

I manually installed MBAM3.2.2 and had to reboot. It seems it handled the maual update with my Premium (lifetime) license with no problem.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Digerati on September 23, 2017, 01:18:38 PM
:( I am still waiting for my 3.0.6 notebook and this 3.1.2 to be offered the update. I feel sorry for the folks that are assuming (as they should be able to) that Malwarebytes is keeping itself current.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Corrine on September 23, 2017, 09:46:25 PM
I just got the "Upgrade available" notification on Windows 10 (the latest Insider Build).  Hoping it the other one (and yours too, Bill) will get it soon. 
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Digerati on September 24, 2017, 03:16:40 PM
Quote
I just got the "Upgrade available" notification
And what version where you sitting at before this notice, Corrine?
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Corrine on September 24, 2017, 03:47:09 PM
I was on 3.1.2, which is what my laptop has now.  I don't recall though if I manually updated or was offered the update to that version.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Digerati on September 24, 2017, 04:17:02 PM
Well, hopefully I will be offered it soon too. I am running out of patience here - not so much for me, but for folks who depend on me to keep them safe and secure but don't have the technical know-how (or confidence) to manually update on their own. I am finding it very frustrating so much time is passing by - especially for those systems still on 3.0.6 which came out way back in January. :(

I am having more and more folks asking me about Zemana and it is getting difficult to convince them to go with or stay with Malwarebytes. :(
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Corrine on September 24, 2017, 04:27:06 PM
One factor to consider is that even without the version update, definitions are continually updated so protection continues.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Digerati on September 24, 2017, 04:47:03 PM
That's the only argument I have however - and it is hard to justify when I also point out it is important to keep our "programs" current too. If you look at the release history notes (https://www.malwarebytes.com/support/releasehistory/) of the versions since 3.0.6, many of the updates are about improved protection and fixes to problems that affected the capability of the program. So the argument that current definitions alone is enough to provide them the best protection is getting to be a weak argument.

I understand, but it is becoming a "do as I say, not as I do" situation and I don't really like it.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: pastywhitegurl on September 29, 2017, 02:15:49 PM
I finally was offered the 3.2.2 update yesterday and installed it with no issues.  This really has been a long roll-out.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Corrine on September 29, 2017, 11:12:07 PM
Now both devices are up-to-date!
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Digerati on September 30, 2017, 01:06:57 PM
Sniff. Sniff. I still have not been offered the 3.2.2 update.  :'(
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: hayc59 on September 30, 2017, 05:31:09 PM
Here ya go D.
Code: [Select]
https://downloads.malwarebytes.com/file/mb3
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Corrine on September 30, 2017, 05:42:03 PM
Bill knows that, G.  Because he has family & friends using MBAM (also outdated), he is concerned about the length of time it is taking for the update.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Digerati on October 01, 2017, 02:37:42 PM
Right. I have updated my secondary systems manually. But as Corrine noted, I have non-technical family and friends and clients who I have, over the years, pushed towards Malwarebytes. And while I can and have walked some of them through the manual update process, the automatic update process is supposed to work too. But for many it doesn't. And this has been going on for approaching a full year now! :(

This is a problem for my 93 year old aunt who just wants to be able to keep in contact, safely, with her grandkids, and of course, favorite nephew! ;) This is the same issue I have with several of my other friends and clients. In fact, my aunt was never offered 3.0.6 but in March we managed to get her  updated only because my cousin was there and I walked her though it over the phone (I'm in Nebraska, my Aunt is in S. Carolina).

My fear, really, is Malwarebytes fixing this very real problem has been put on the back burner - the far back burner - or maybe off the stove completely! :( I think that is a big mistake because as security advisers, we tell our clients that keeping our systems fully updated is one of the most important user responsibilities we have to keep and remain safe and secure on the Internet.

I fear (and I have to say I am not the only one with such fears) it has become too easy for the Malwarebytes staff and their forum helpers to blow-off the seriousness of this problem by saying, "just update it manually". That's probably fine for experts and experienced users, but not for "normal" users who think forums were in ancient Rome. And I find this recurring, still existing problem very frustrating  >:( and disappointing  :( , and as a very long time supporter of Malwarebytes, somewhat personally embarrassing  :-[ too because Malwarebytes is a program I have put my name and reputation behind.

I note my aunt's computer and my notebook are still on 3.0.6 (from January) were never offered 3.1.2 (which came out in May) and are now waiting for 3.2.2 which came out almost 6 weeks ago. 6 weeks!!! :(

I am not buying metering as an excuse. Nor, with all this time passing and multiple updates releases later, am I buying "problems with the update process" anymore either.

I am just a thin hair away from losing total confidence in the company and its product.:( Claiming definition updates are enough is NOT good enough! Not when the release notes since 3.0.6 claim,
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: frapper on October 01, 2017, 04:23:55 PM
I hope that is a one-off error and it gets sorted out. I would be very upset if my lifetime licenses became invalid.
Just a warning: I had to open a trouble ticket. I opted to update by manually installing the download. When i tired to register, I got an error. (see attachment) I have 5 lifetime licenses and this one is the oldest from 2008. It has moved from an old 2K computer to an old XP computer and now to my current Win 7 computer. I never had a problem removing from a computer taken off-line and installing it on a different computer. In fact, it has probably been on this computer since 2010.

I went to the forum and discovered I wasn't the only one with a lifetime license to see this error.

It took less than a day to get support. The person who helped reset my license and I was able to type in my ID and key and see it registered rather than seeing the error.

I'll wait until the update is offered to the other 4 computers to see what happens.

Be sure to write down your information before you update, just in case you need to open a support ticket.

FWIW the problem is still out there.  I finally got the prompt to update from 3.1.2 to 3.2.2 on my Win7 desktop. I dismissed it and imaged first. Then I went ahead and let it install the 'new' version. Afterwards, I was presented with the "Free" version offering a trial. I input my Key and ID number only to be told the same thing as plodr back in August: "The usage level has exceeded the max..." So I guess I'll restore my Acronis image and go back to MBAM 3.1.2. What is wrong with these people?

(https://www.landzdown.com/anti-spyware-software/malwarebytes-anti-malware-updates-55632/?action=dlattach;attach=7232;image)
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: DR M on October 01, 2017, 04:56:06 PM
On the computer I installed MBAM manually (it was still in 3.0.6), I got the message: Unable to contact license server. I also got a message that activation code not found (see my attachment in page 10). The error was fixed with a simple restart, but I see that many others have similar problems. The computer that the upgrade was offered automatically (it had 3.1.2), runs MBAM without problems. Till now.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Digerati on October 01, 2017, 05:15:54 PM
Quote
"The usage level has exceeded the max..."
And that error really makes no sense when the upgrade is happening on the same computer as before. Any checksum previously used to identify the computer hardware the program was installed on should not have changed.

At least you were offered the upgrade.  ::)
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Corrine on October 01, 2017, 05:30:26 PM
There are numerous issues posted in the Malwarebytes 3 (https://forums.malwarebytes.com/forum/41-malwarebytes-3/) forum about account/license issues.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Digerati on October 01, 2017, 05:42:29 PM
Sure are! :(

Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: frapper on October 01, 2017, 06:35:05 PM
 >
At least you were offered the upgrade.  ::)

Yes, but an upgrade with a long-known defect.   >:(
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: frapper on October 01, 2017, 06:44:42 PM
I opened a ticket with MBAM Support. They emailed a boilerplate acknowledgement. Part of their response is really rich:
.

Tip! Upgrading to the latest version of Malwarebytes fixes most of the issues you may be encountering.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Digerati on October 01, 2017, 11:27:44 PM
I opened a ticket with MBAM Support. They emailed a boilerplate acknowledgement. Part of their response is really rich:
.

Tip! Upgrading to the latest version of Malwarebytes fixes most of the issues you may be encountering.
Yeah, that is a disappointing response, considering your complaint is all about upgrading to the latest version. I feel, no doubt, that canned text response was to show your query was quickly responded to instead of remaining unanswered for long periods of time. That type of reply is often used to make the client feel they are not being ignored or neglected ("Your call is very important to us, please hang on the line until your ear falls off.").  I always felt it was an indication tech support is inadequately staff and/or the fiasco is much bigger than anyone imagined.  :(
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: frapper on October 02, 2017, 12:19:32 AM
Quote
"Your call is very important to us, please hang on the line until your ear falls off."

Quote of the week.  ;D  (Besides 'Press 2 for English')

I'm sure I won't hear from them until next week sometime.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Digerati on October 03, 2017, 12:21:46 PM
Well, this morning I was offered the upgrade. It updated with no problems, so on this machine, I am at 3.2.2.2029!  :D
My 3.0.6 notebook is still waiting. :(

And as a side note, God bless Las Vegas, the families of those taken, and to the survivors and their families.  :'(

And RIP Tom Petty. :(
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: hayc59 on November 02, 2017, 07:32:33 PM
Malwarebytes v3.3.1.2183 Released
Whats new: a lot of great tings
https://forums.malwarebytes.com/topic/213936-malwarebytes-33-now-available/
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Corrine on November 02, 2017, 08:42:59 PM
The manual update fixed in the previous version release worked great!  Click "Install Application Updates" in Settings > Application.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: plodr on November 03, 2017, 01:44:34 PM
Thanks. I've updated 3 computers. I have 2 more to go.

Questions: after reading about the "bug"
1. What is a Hyper Scan? I've always just run the Threat Scan.
2. Where can I find the Scan options as to what is enabled or disabled? I only have 3 items: rootkits, archives and signature-less anomoly but in the thread with a bug report
https://forums.malwarebytes.com/topic/213945-initial-thoughts-on-mb-331/?tab=comments#comment-1178589
this was posted
-Scan Options-
Memory: Enabled
Startup: Disabled
Filesystem: Disabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Disabled
PUP: Detect
PUM: Detect
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: winchester73 on November 03, 2017, 01:46:27 PM
Here is an explanation of the Hyper Scan 'issue": https://forums.malwarebytes.com/topic/213945-initial-thoughts-on-mb-331/?tab=comments#comment-1178685

Sounds like it is an old problem that slipped out of sight ...
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: plodr on November 03, 2017, 02:46:44 PM
I did some more digging and found where that Scan Option list appears. I need to open one of the scan reports then I see


I still do not understand what is a Hyper Scan. I know there is a bug but I'd never discover it because I have never run a Hyper scan. Once I know what it is, perhaps I should be running that.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: plodr on November 03, 2017, 02:57:03 PM
Well do I feel stupid! I should have just opened the Scan page and read the descriptions.
https://support.malwarebytes.com/docs/DOC-1549

We need an emoji showing me slapping my head.  ???
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Pete! on November 03, 2017, 03:49:56 PM
..........We need an emoji showing me slapping my head.  ???
(https://www.landzdown.com/proxy.php?request=http%3A%2F%2Fwww.sherv.net%2Fcm%2Femoticons%2Fhand-gestures%2Fforehead-slap-smiley-emoticon.gif&hash=c168f84e39e9f5b508fe89a4f15c1800329cfce9)
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: winchester73 on November 03, 2017, 08:40:13 PM
I've always run Threat Scans, they usually take about 3 minutes.  I go get a cup of coffee and stretch the legs while the scan is running ... not sure I'd ever use the Hyper Scan, I wouldn't know what to do with the time it saved.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Digerati on November 04, 2017, 01:05:27 PM
I don't find navigating around the various tabs and windows very intuitive. :(
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Corrine on November 20, 2017, 07:50:02 PM
Via Twitter, https://twitter.com/Malwarebytes/status/932724439841738753:

Quote
#Malwarebytes Users - please make sure your running our latest database update 1.0.3305 or above if you're receiving any blocking alert issues. Thank you.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: plodr on November 21, 2017, 01:05:18 PM
Cringe
Quote
please make sure your running
you are running It's you're not your as the contraction. And I wasn't even an English major. I was a math major.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Digerati on November 21, 2017, 01:48:59 PM
I gave up on my notebook that was still running 3.0.6 and finally manually updated it.

Personally, since so many 3.0.6 users apparently are in the same boat (stuck with an old version that is incapable of notifying a new version has been out there for months and months), I feel Malwarebytes should send emails to all registered users informing them an update is available and they should visit the site to get it.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Gopher John on November 21, 2017, 02:12:17 PM
FWIW, MalwareBytes update package is now at 1.0.3312.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: plodr on November 22, 2017, 01:39:21 PM
Mine is 1.0.3322 I assume this can change every hour or two.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Gopher John on November 22, 2017, 01:57:18 PM
Every time the definitions are updated, several times a day.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: ky331 on January 27, 2018, 05:16:01 PM
a protection update that shipped an hour ago that is causing all web traffic to be blocked and RAM usage to climb. ( https://forums.malwarebytes.com/topic/219996-important-web-blocking-ram-usage-issue/  )

turning off Web Protection temporarily is an interim solution ( https://forums.malwarebytes.com/topic/219996-important-web-blocking-ram-usage-issue/?page=2&tab=comments#comment-1205387 )
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Corrine on January 27, 2018, 05:19:40 PM
Note:  There is an issue with a protection update that is causing very high RAM usage, crashes browsers, and causes general havoc!  I had to disable the MBAM service on both devices in order to even be able to keep a browser running let alone do anything.  Even attempting to disable the service resulted in an error with Windows unable to disable the first attempt but on both devices it worked the second attempt.

Marcin's announcement here:  IMPORTANT: Web Blocking / RAM Usage Issue - Malwarebytes 3 - Malwarebytes Forums (https://forums.malwarebytes.com/topic/219996-important-web-blocking-ram-usage-issue/)
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: pastywhitegurl on January 27, 2018, 05:19:42 PM
I had a weird issue today. When I came back to my computer after being away from my desk, my monitor was dark and would not awake.   I replaced the battery in my mouse, but still nothing, and key stroke also did not awaken it.

So I restarted the computer with the button on the tower. (My browser and messenger applications were still open.)   After the restart, all my desktop icons had been relocated left.  And MalwareBytes Premium was indicating real protection was off.   However, when I tried to activate it, it began to use up computer resources as it tried to load.  It never did complete on its own.  I tried another restart after ending the task for MB in the task manager.

After a second reboot, things came up the same way, and MB also loaded the same way--without real time protection.  This time I was able to close the MB program and relaunch it.  It opened with real time protection enabled, but a short time later it reported it off again.   In the meantime, MalwareBytes Services  is maxing out memory and disk useage. (trying to start real protection, I'm assuming)    And now, even though I have quit the program,  entries remain in task manager for the tray and services entries.  I've now stopped all of those via task manager and MB is disabled.   Task manager showing everything else normal.

What should I do to get things working correctly again?
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Corrine on January 27, 2018, 05:25:58 PM
See my post right above yours.   :)
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Corrine on January 27, 2018, 05:30:54 PM
I finished merging posts about the MBAM issue and what to my wondering eyes should appear but a Twitter notice of a new post at BC: Malwarebytes Update Released to Fix High CPU & Memory Usage in Mbamservice.exe (https://www.bleepingcomputer.com/news/security/malwarebytes-update-released-to-fix-high-cpu-and-memory-usage-in-mbamservice-exe/)

Edit to add Marcin's post:  IMPORTANT: Web Blocking / RAM Usage - Malwarebytes News - Malwarebytes Forums (https://forums.malwarebytes.com/topic/220112-important-web-blocking-ram-usage/)
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Digerati on January 27, 2018, 06:00:27 PM
And I note Marcin's post has been edited to say a fix has been released. I'll wait for the dust to settle before applying.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: pastywhitegurl on January 27, 2018, 06:06:52 PM
Thank you so much. I am so grateful to always check in here and find out what my problem is.

I did open MBAM and the update was already installing.  Everythings seems back to normal again now.

Kudos to y'all for keeping up to the minute with everything!

All these update issues with MBAM are a bit disconcerting.  I used it for so long with nary a problem, and then once the update that combined anti-ransom with the rest of MBAM protection happened, it has seemed so much less stable.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Corrine on January 27, 2018, 06:14:11 PM
And I note Marcin's post has been edited to say a fix has been released. I'll wait for the dust to settle before applying.
I updated both my laptop and desktop and so far no problems, although there was a "delayed reaction" before the MBAM icon in the tray "understood" that Web Protection was indeed back on. 

Other than the problem some months ago with Web Protection being off, I have never had any other issues with MBAM so keeping the faith. 
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: frapper on January 27, 2018, 06:18:56 PM
Same symptoms in Win7 this AM. It took me down for 3 hours. Not knowing what was wrong, I assumed I was infected and finally restored an Acronis image and all was fine. I'm sure by that time they had the fix in the pipeline. My problem started when I was in Palemoon and stepped away for a few minutes, only to find a script error message on the screen. Then slow as molasses and black screens. I had to do hard shutdowns too. Figured I was somehow infected. Instead I was apparently infected by the very thing that was supposed to thwart infections. All good now.

Posted Image
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Digerati on January 27, 2018, 06:30:23 PM

Quote from: pastywhitegurl
All these update issues with MBAM are a bit disconcerting.  I used it for so long with nary a problem, and then once the update that combined anti-ransom with the rest of MBAM protection happened, it has seemed so much less stable.
I agree. Since the release of 3.x over a year ago, it seems their beta testings have been lax as too many updates have been pushed out without sufficient testing.

I accept they cannot catch every problem, but this, like several others was so extensive, it seems to me in-house testing, had it been done properly, would have caught it.

Quote from: Corrine
although there was a "delayed reaction" before the MBAM icon in the tray "understood" that Web Protection was indeed back on. 

Other than the problem some months ago with Web Protection being off, I have never had any other issues with MBAM so keeping the faith. 
Perhaps had I not told Malwarebytes to Turn on Web Protection, it would have eventually turned on on its own. But I tried to turn it on manually after installing the patch and it just sat on "Starting...". After several minutes, I restarted Malwarebytes and that seems to have cleared it. All is working now.

I agree it has been several months since I have had problems and that was reassuring. What has rattled my confidence is what I said above, I feel this would have been caught had proper in-house beta testing been performed. And the fact this seems to be a recurring problem is bothersome. If they tried it on all their company machines first, then rolled it out to all employee personal systems before out to the public, I am sure someone would have encountered these problems considering how fast and how wide spread the problem became.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Corrine on January 29, 2018, 02:10:37 PM
From the PDF, root cause (https://www.malwarebytes.com/pdf/WebProtectionFP.pdf), attached to the Malwarebytes blog post, IMPORTANT: Web Blocking / RAM Usage - Malwarebytes Labs | Malwarebytes Labs (https://blog.malwarebytes.com/malwarebytes-news/2018/01/important-web-blocking-ram-usage/):

Quote
Findings and Root Cause

There are detection syntax controls in place to prevent such events as the one experienced in this incident. Recently we have been improving our products so that we can show the reason for a block, i.e. the detection "category" for the web protection blocks. In order to support this new feature, we added enhanced detection syntaxes to include the block category in the definitions. The unfortunate oversight was that one of the syntax controls was not implemented in the new detection syntax, which cause the malformed detection to be pushed into production.

Corrective Action Based on the finding listed above, the following corrective actions will be taken:
  • The system that performs the syntax checking of all Web Filtering heuristics will be expanded to reject entries that cover these wide IP ranges.
  • The components within the Malwarebytes Web Filtering system that runs on customer computers will be changed to perform stronger checking of these entries – similar to the point above – and reject any that do not meet that criteria.
  • Improve the facility within our publishing system that provides the ability for faster rollback of problematic detections. This will reduce the window of exposure, thus reducing the number of customers impacted.
  • Add many more computers to our existing testing cluster to increase the scope of our coverage.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Digerati on January 29, 2018, 04:51:10 PM
As indicated in the root cause report, users started reporting problems to Malwarebytes less than 15 minutes after the offending update was posted to the update server. That clearly suggests (to me, anyway) there was little and certainly inadequate testing prior to posting.

Let's hope their plan to "add many more computers to our existing testing cluster to increase the scope of our coverage" becomes a reality soon. They need to restore user confidence by demonstrating this cannot so easily happen again.

Like it or not, security programs are, and should be held to a higher standard than other applications. Users must "feel" and believe their security products are protecting them at all times.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Corrine on January 29, 2018, 05:54:27 PM
My experience yesterday was that the issues didn't start immediately.  Web Protection never showed on my laptop as being disabled but did on my desktop.  Yes, Pale Moon crashed once with a script error like Frapper mentioned but after restarting it, it didn't crash again.  It was on my desktop where I noticed the higher CPU usage and Microsoft Edge crashing followed by the black screen with cursor.  Combining the two events, I headed to the MBAM forum and knew that had to be the problem so disabled the service on both devices.  As a result, I can understand how it was missed.

Yes, I do agree that security companies need to be held to a higher standard, however, as I've said many times in the past (especially when people have problems with Microsoft updates), there are so many variables.  Take two brand new, identical machines out of the box and give them to two different people.  Those two machines will never be identical again and whatever changes made/software installed can indeed have an impact on updates.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Digerati on January 29, 2018, 07:28:07 PM
Quote
As a result, I can understand how it was missed.
I think you are being generous. I saw many posts on multiple sites by many users complaining of high RAM usage, Web Protection turned off, or both. 3 out 3 of my own regularly used systems that run Malwarebytes Premium were affected, including this PC which also had that black screen issue. 2 clients called me to report problems with their systems.

None of these systems run unique software scenarios or hardware configurations. I suspect if it happened on a weekday instead of a Saturday morning, I would have received more calls and seen more posts.

Quote
as I've said many times in the past (especially when people have problems with Microsoft updates), there are so many variables.  Take two brand new, identical machines out of the box and give them to two different people.  Those two machines will never be identical again and whatever changes made/software installed can indeed have an impact on updates.
This is totally true, an excellent point and I agree completely. But the scope of the impact with Windows Updates is multitudes bigger than it is with Malwarebytes. And the reality is with Windows Update issues, they typically only affect a very few people out of the 100s of millions (billion +) who got the updates. It is just that even a tiny percentage is still millions and millions of users who can and do make a lot of noise.

I note this update only affected Malwarebytes Premium and Endpoint users, not Malwarebytes Free users and that narrows the field even more, making the percentage impacted (based on what I saw) even greater. :( For example, I have never had a Windows Update break any of my computers - let alone 3 out of 3. :(

The Root Cause report noted this update, which was distributed (or would have been distributed is systems were on) to every Malwarebytes Premium and Endpoint user on all versions of Windows, had that syntax error that blocked "a large range of IPs".

Syntax errors don't just happen. Somebody changed something!

Having worked in a software development company for 10 years where one of my "other hats" was as a beta tester, I feel certain the problems noted are precisely the type problems adequate in-house testing should have been looking for, and caught before releasing to the field. And especially tested should be those areas where code changes are made.

Don't get me wrong. I still think Malwarebytes is an excellent program with a fine development team behind it. But that team and management must not assume they cannot make mistakes. There should be peer reviews with code changes and better testing before any update goes out. This is again, where that higher standard comes in. With over 250 employees there, they could push these out to their own personal machines first and probably caught this before it went public and saved face, hassles, and maybe overtime pay too - with none of us customers being the wiser, or disappointed.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Corrine on January 29, 2018, 08:45:38 PM
Syntax errors don't just happen. Somebody changed something!
From the PDF:
Quote
The unfortunate oversight was that one of the syntax controls was not implemented in the new detection syntax, which cause the malformed detection to be pushed into production.
Yup.  Things were changed BUT there was a change that was supposed to be made that got missed. 

Bottom line, yes, it was a major screw-up that impacted the Pro & Enterprise customers -- and, as you said, would have been worse if it was during the week.  However, what impresses me is that ownership was taken for the error and we weren't left wondering what happened and what they're doing to prevent something like this from happening again.  Compare that to Intel's report on January 11 about reboot issues (https://newsroom.intel.com/news/intel-security-issue-update-addressing-reboot-issues/) and not recommending that OEM's stop issuing the updates (https://newsroom.intel.com/news/root-cause-of-reboot-issue-identified-updated-guidance-for-customers-and-partners/) until January 22.   Granted, the issue was not as problematic but how many customers does Intel have and how large is their research facility compared to Malwarebytes?
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Digerati on January 30, 2018, 02:02:09 PM
Quote
However, what impresses me is that ownership was taken for the error
I agree completely here. And I applaud them for how fast they determined and corrected the problem too. We'll see what happens if they implement the changes they said they would to prevent (or at least marginalize) these events in the future.
Quote
Granted, the issue was not as problematic but how many customers does Intel have and how large is their research facility compared to Malwarebytes?
I agree with this too. But I think part of the problem here was the shock and dismay that this problem went back decades and nobody (not Intel, not AMD, not whitehat security firms, nor the badguys) detected it before this. I am not offering "shock and dismay" as an excuse, just a partial - though inadequate - explanation for them being in denial.

Another big difference between this event and Intels is, as noted yesterday by Woody Leonhard (https://www.computerworld.com/article/3252025/microsoft-windows/windows-surprise-patch-kb-4078130-the-hard-way-to-disable-spectre-2.html) (my bold underline added),
Quote
You’ve no doubt been inundated by the news about Meltdown and Spectre, the two (actually, three) highly publicized security vulnerabilities in essentially all modern computer chips that, at this point, has never been seen on a real, live, in-the-wild computer.

Perhaps lucky for Malwarebytes is the IT Press was sleeping-in this last Saturday morning too. ;)
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: MikeW on March 06, 2018, 04:11:16 PM
Version 3.4.4 released.

We just released a new upgrade for Malwarebytes for Windows--Malwarebytes 3.4.4.

Initially this version will only be available via in-app upgrades. If you don't want to wait to be notified by the program that your upgrade is available you can always grab the upgrade manually by clicking Install Application Updates in Settings > Application (if you're running MB 3.2 or later).  The updated installer will be also available for download from main Malwarebytes website starting March 6th or 7th.

Here’s the list of changes / improvements in 3.4:

Performance/protective capability
•   Improved remediation for shortcuts and tasks
•   Added better handling for heavily infected systems to streamline detection & remediation
•   Continued improvements to overall protection, detection and remediation 

Usability
•   Added Notification Center for easy access to most recent real-time block notifications (NOTE: you will see this in dashboard header, but currently it won't display for first time until after a real-time block event has occurred)
•   Added category to website blocked notification to show the reason why site was blocked
•   Improved report design for better usability
•   Added device name to My Account screen in preparation to sync with My Account portal
•   Updated the API used to interact with Windows Action/Security Center
•   Changed the 'Recover if missed by' setting for Scheduled Scans to be enabled by default for new scans
•   Numerous other user interface and copy improvements   

Stability/issues fixed
•   Fixed issue where files did not save properly with anti-ransomware enabled
•   Fixed issue where notifications could stack so you might see multiple versions of same message
•   Fixed issue where Beta opt in setting would not honor Restore Defaults
•   Updated the 7-Zip library to the latest version, v.18.01
•   Improved upgrade process from earlier versions of Malwarebytes
•   Continued improvements to driver operation and management
•   Fixed several crashes, including a blue screen related to Web Protection
•   Addressed other miscellaneous defects

Thanks!
Edited 5 hours ago by bdubrow
added more info on Notification Center
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Digerati on March 06, 2018, 05:06:50 PM
FWIW, I was offered this update first thing this morning when I woke my computer. Upgrade proceeded without a hitch.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Corrine on March 06, 2018, 05:47:02 PM
I ended up installing the beta on my desktop to solve issues I was having with Malwarebytes on an Insider Build.  However, after reading your post, Bill, I launched Malwarebytes, clicked "Install Application Updates" and after the latest definitions were installed I was asked if I wanted to install the update. 
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: hayc59 on March 06, 2018, 06:51:10 PM
a lot of folks are having real issues with this update as you can see at the forum...I will wait as usual
before I update
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Digerati on March 06, 2018, 07:08:29 PM
Quote
a lot of folks are having real issues with this update as you can see at the forum...I will wait as usual
A "lot"? I think I see less than a handful.

https://forums.malwarebytes.com/forum/41-malwarebytes-3/
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Corrine on March 06, 2018, 09:09:11 PM
To quote exile360 from here (https://forums.malwarebytes.com/topic/223167-windows-10-future-releases/?tab=comments#comment-1221796):

Quote
Yes, version 3.4 is officially out now and includes quite a few improvements to protection, performance as well as numerous bugfixes and usability improvements.  Based on what I've seen of the beta and reports so far, this appears to be the most stable 3.x release to date.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: MikeW on March 07, 2018, 06:58:23 AM
I have been beta testing from the beginning of this series, including this full release without any problems at all. As Corrine said the most stable release of the 3 series.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: plodr on March 07, 2018, 12:45:08 PM
We haven't been offered the update on any computer - yet. Three of ours are on almost daily. The fourth got turned on by me yesterday to update Palemoon. Otherwise, it isn't used too hard.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Pete! on March 07, 2018, 01:54:12 PM
FYI: Free Version Users.
This version has another two week free trial of the premium version.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: DR M on March 27, 2018, 11:49:35 AM
I was offered 3.4.4 version today.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: plodr on March 28, 2018, 11:57:47 AM
I keep expecting it to be offered but so far, none of the four Windows 7 computers in the house has been offered it. Even if I manually check, it says I'm up to date.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Corrine on March 30, 2018, 01:57:17 PM
Info on the latest patch:  Malwarebytes 3.4.5 - patch release (https://forums.malwarebytes.com/topic/225664-malwarebytes-345-patch-release/). I obtained the update via Settings > Application > "Install Application Updates".  Note:  the update requires a restart. 

Note:  Malwarebytes discussion topic here:  Malwarebytes Anti-Malware Update Discussions (https://www.landzdown.com/anti-spyware-software/malwarebytes-anti-malware-updates-55632/)
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Digerati on March 30, 2018, 02:09:07 PM
Quote
Note:  the update requires a restart. 
Odd. Mine didn't!
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Corrine on March 30, 2018, 02:19:52 PM
Quote
Note:  the update requires a restart. 
Odd. Mine didn't!
I was just about to update my post.  :)  An update wasn't required on Windows 10, version 1709 but it was on the latest Insider Build.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Pete! on March 30, 2018, 03:19:57 PM
FYI: Free Version Users.
This version has another two week free trial of the premium version.

I just got another 2 week free trial of the premium version.
Two in a row, this close together, is unusual.

Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: MikeW on March 30, 2018, 03:30:23 PM
FYI: Free Version Users.
This version has another two week free trial of the premium version.

I just got another 2 week free trial of the premium version.
Two in a row, this close together, is unusual.



No Not unusual, you will always get a free trial on major updates.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Pete! on March 30, 2018, 05:01:04 PM
No Not unusual, you will always get a free trial on major updates.
I understand that, but this one is still in the 3.4 series, was released in the same month as the last "Major update", and was described as a "Patch".
https://forums.malwarebytes.com/topic/225664-malwarebytes-345-patch-release/

I'm not complaining, just surprised...
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: pastywhitegurl on April 25, 2018, 11:18:28 PM
I was just offered an update to MalwareBytes premium.  to 3.4.5

After the update installed, my Windows Defender Virus and Threat protection is now showing a red X and is off.

In the panel,   it says "threat detection has stopped. Restart it now:

I clicked the button to restart it but it seems to be in a loading loop.  I'm getting an error message Same result when I retry.
ERROR Message: Unexpected error. Sorry we ran into a problem. Please try again.

So what do I do next?

(If I put this in the wrong place, please move.)

I made a change when first installing that was recommended.  I have it set to:
* Never register Malwarebytes in the Windows Action Center.

Could that be a problem now?

I'm assuming this is not a critical problem and I can keep browsing, since MBAM is on watch.  Is that right?

Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: pastywhitegurl on April 25, 2018, 11:28:53 PM
OK, so I just tried again  (without changing anything) and  apparently it worked this time.  I'm back to the Defender green checkmark on the taskbar shield and on the Virus and Threat protection page.

I wonder what happened.  That was a little disconcerting, to say the least.

Also, I was not asked to restart anything.  I clicked "Install Application Updates" just now as mentioned above.  I got a message that no further updates are needed.

(Guess I need to update my computer specs now. )
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Corrine on April 26, 2018, 12:17:45 AM
You may want to launch Malwarebytes and on the Settings screen click "Application".  Scroll down to Windows Action Center and change the setting to "Never register Malwarebytes in the Windows Action Center".
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: pastywhitegurl on April 26, 2018, 12:35:37 AM
Thanks. That is the option that is marked already.  But I checked to make sure.

Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Pierre75 on May 05, 2018, 03:18:14 AM
This is only a question to which I have been unable to find an answer.

Why does a Scheduled Threat Scan takes takes 12 minutes to run but a Manual Threat Scan only takes 6 minutes? They both scan about the same number of files (not known if they are the same files). I have scanned the Malwarebytes Forum to no avail. Running MBAM Premium.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: plodr on May 05, 2018, 01:38:05 PM
Open Settings on Malwarebytes and scroll down until you get to the heading Impact of Scans on System.
Is the following selected? Manual scans have high priority and will finish more quickly

There's your answer.

In fact, I have no idea how long a scheduled scan takes. I was using my netbook last night and at one point I got a popup telling me that a scheduled scan had finished. I had no idea that a scan was being run.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Pierre75 on May 06, 2018, 02:47:20 AM
Thanks for your reply. After reading the manual it makes sense in a way. It seems that a Scheduled Scan is run without able to be controlled by the user. It also applies to the Free version which runs on my laptop. The Free version receives an automatic scheduled scan once monthly set by MBAM. As regards to a completed scans I was aware that it actually pops up a completion box only on the Premium version. So it is case closed as far as I am concerned. Thanks again for your reply.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Pierre75 on November 04, 2019, 11:42:30 PM
User guide is dated Feb 2019 and applies to Version 3.

Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: plodr on November 05, 2019, 12:57:21 PM
The last version that will run on XP is 3.5.1 which was in the first half of 2018. (That's according to my notes.)

On the rare occasion I fire up XP, I've had no problem updating the database.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: pastywhitegurl on November 07, 2019, 01:03:11 PM
Question:  If I already have the setting configured for windows 10 that allows compatibility with Defender, do I have to reset that when version 4 installs?  Or will my settings carry over?
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Corrine on November 07, 2019, 01:20:19 PM
The settings should carry over but it would be simple enough to double-check the setting.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: darksurfer on November 08, 2019, 01:34:10 PM
The new version of Malwarebytes free doesn't give as many options for scanning as the previous 3.8.3 version. There used to be three choices, now there is just this one and it tales much longer for it to scan my computer. ::) They really changed their look with the version 4.

 Like Windows 7,  I think I will stick with the version 3--as long as I keep getting updates.  Windows 10 may be good in the long term but Micros$ft removed a lot of features that I like in Windows 7--like their media player. I'll just get more security  for more possible security vulnerabilities. Besides, I understand that there are still Windows XP users out there. :o I wonder how they're able to keep using software updates, etc. with that operating system. ::) ???
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: ky331 on November 08, 2019, 04:19:00 PM
If you click on the SCANNER panel (not the scan button), it opens ups a new "tab".   At the bottom, it offers "Advanced Scanners", where you can configure and run a CUSTOM scan.
(Apparently the QUICK scan is a premium feature.)
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: darksurfer on November 09, 2019, 02:03:38 PM
I tried it, ky331. It worked. Thanks. 8)
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: hayc59 on November 09, 2019, 04:06:12 PM
works awesome on my laptop windows seven!!
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Corrine on March 07, 2020, 04:43:30 PM
Somehow, we missed the announcement of the release of Malwarebytes 4.1.  I just received the "Upgrade Available" notice on my PC and discovered that 4.1 was released on February 27.  See Malwarebytes 4.1 - Malwarebytes for Windows Support Forum (https://forums.malwarebytes.com/topic/257102-malwarebytes-41/).

Post questions, comments, etc. about the update in Malwarebytes Anti-Malware Update Discussions (https://www.landzdown.com/anti-spyware-software/malwarebytes-anti-malware-updates-55632/).
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: plodr on March 08, 2020, 01:04:16 PM
My two computers were offered the update. One on Friday and one on Saturday. I installed yesterday and had no problem. (Still running Windows 7)

My husband's two computers have not been offered the update and I won't force it. I did that a version or two back and had all sorts of troubles. The MBAM troubleshooter requires a version of .NET framework that isn't installed on 3 of our computers so I couldn't use that. I wasn't willing to install .NET 4 something then go through tons of updates to get it up to speed.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: hayc59 on March 08, 2020, 04:29:06 PM
Do you need this with windows 10?
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Corrine on March 08, 2020, 05:07:11 PM
Need what, G -- the update or Malwarebytes?  Personally, even with the improvements to Windows Defender, I'll continue to trust Malwarebytes to protect my device.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: hayc59 on March 08, 2020, 07:54:15 PM
No not the update the program
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: hayc59 on March 08, 2020, 08:21:16 PM
Installed and running...smooth so far, like the new GUI very cool
lifetime key also
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Hardhead on April 09, 2020, 01:55:21 PM
There’s also an offline version of Malwarebytes for downloading below:

 https://downloads.malwarebytes.com/file/mb4_offline (https://downloads.malwarebytes.com/file/mb4_offline)
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: plodr on April 10, 2020, 03:04:35 PM
It takes awhile to be offered. One of my computers was offered it immediately. My other about 5 days later. I didn't realize I hadn't updated my husband's laptop until he got a popup about a month after it was out! He always calls me when he gets popups because he doen't want to do anything stupid. (He never clicks links in emails or desktop popups which has kept his computers clean).
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Hardhead on April 11, 2020, 04:32:32 AM
It takes awhile to be offered. One of my computers was offered it immediately. My other about 5 days later. I didn't realize I hadn't updated my husband's laptop until he got a popup about a month after it was out! He always calls me when he gets popups because he doen't want to do anything stupid. (He never clicks links in emails or desktop popups which has kept his computers clean).
Well one good thing is your husband is being very careful which is a good thing. ;)
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: hayc59 on April 11, 2020, 09:21:02 PM
There’s also an offline version of Malwarebytes for downloading below:

 https://downloads.malwarebytes.com/file/mb4_offline (https://downloads.malwarebytes.com/file/mb4_offline)
Hey Tim this the wrong update install stays the same bro
 4.1.0.56 component update, version 1.0.867.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Hardhead on April 12, 2020, 12:34:19 AM
There’s also an offline version of Malwarebytes for downloading below:

 https://downloads.malwarebytes.com/file/mb4_offline (https://downloads.malwarebytes.com/file/mb4_offline)
Hey Tim this the wrong update install stays the same bro
 4.1.0.56 component update, version 1.0.867.
This is the last update posted below:
https://forums.malwarebytes.com/topic/257102-malwarebytes-41/ (https://forums.malwarebytes.com/topic/257102-malwarebytes-41/)
Click on the gear icon and then select about and it will show you your version installed.
The one I posted is for offline downloads and it is the latest current version.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Hardhead on April 12, 2020, 01:58:31 AM
If you scroll down to the link you will see it posted on April 2nd.
 https://forums.malwarebytes.com/topic/257102-malwarebytes-41/?tab=comments#comment-1370449 (https://forums.malwarebytes.com/topic/257102-malwarebytes-41/?tab=comments#comment-1370449)
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: hayc59 on April 12, 2020, 06:19:54 PM
If you scroll down to the link you will see it posted on April 2nd.
 https://forums.malwarebytes.com/topic/257102-malwarebytes-41/?tab=comments#comment-1370449 (https://forums.malwarebytes.com/topic/257102-malwarebytes-41/?tab=comments#comment-1370449)

Ok I am lost i guess..my version shows the same as their forum post (4.1.0.56 component update, version 1.0.867)
Now the version you have posted is a newer one and when downloaded and installed I STILL have the version posted and on my GUI

Your version posted exe link says 4.1.0.145-1.0.867-1.0.21792 not working for me
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: hayc59 on April 12, 2020, 06:53:53 PM
also take a look here
https://www.wilderssecurity.com/threads/malwarebytes-anti-malware-updates-formerly-malwarebytes-3-0-beta.389946/page-97#post-2904142
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: ky331 on April 12, 2020, 07:56:00 PM
I updated (internal updater) earlier today, and am showing
version 4.1.0.56 ; component 1.0.867 ; update 1.0.22364
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: hayc59 on April 12, 2020, 08:14:00 PM
I updated (internal updater) earlier today, and am showing
version 4.1.0.56 ; component 1.0.867 ; update 1.0.22364

Ok cool so there is no new update thanks for the confirmation KY
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Corrine on July 22, 2020, 06:41:19 PM
Malwarebytes 4.1.2.73 component update 1.0.990 5 has been released.

In addition to new features and other fixed issues, it also addresses the performance issue in Windows 10 2004.  See https://forums.malwarebytes.com/topic/257102-malwarebytes-41/?tab=comments#comment-1396220 for additional information about the update.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: plodr on August 08, 2020, 12:38:58 PM
I am running v 4.1.2.73, update package 1.0.28155 and component package 1.0.1003
My scan is set for auto every Friday morning. No problem there. Since nothing is ever found, I usually go in and delete reports so I only have the last 2 reports listed.
This morning I tried to delete the report from July 24. It asked if I wanted to delete it. I said yes but it stubbornly remains listed.

I then choose the eye to look at the report and it gives a site from January 14th that was blocked. I then downloaded the text file and it gives a site that was blocked on January 14th too. It doesn't have anything about July 24th.

So I looked at the July 31st scan and it gives me something from December 13th 2019.
Last I looked at yesterday's scan, August 7th; it lists something from July 4th of this year.

Malwarebytes was updates this morning so perhaps something is happening with this particular update.

Does anyone else have strange behavior?
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Digerati on August 08, 2020, 12:50:04 PM
Hmmm. I am getting some strange behavior this morning too. Totally different from yours.

I hovered over the Notification Tray icon to verify version. All I see is 4.1.2. So I right-clicked and selected Open Malwarebytes and I get the little circling icon, then nothing. Malwarebytes does not open same with double-clicking. Exited MB and started it again, same thing. So I am going to reboot now and see what happens. Stand by.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Digerati on August 08, 2020, 01:00:03 PM
Double hmmm. The Notification/System tray icon indicates all 4 functions are "On". But I still cannot open Malwarebytes. ???

A quick look in Task Manager show MBAMService is running.

Mine scans every day at 12 noon (almost 9am now) so I am going to wait to see what happens. I might have to uninstall then reinstall.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Pete! on August 08, 2020, 01:23:46 PM
I'm getting very similar symptoms to those described by Digerati.

If I try to open it, or check for updates, the mouse pointer temporarily becomes an Hourglass, then reverts to an arrow, and nothing happens. 
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Corrine on August 08, 2020, 01:28:27 PM
I'm seeing the same issue on my laptop with Malwarebytes not opening.  However, on my desktop, it has Update package version 1.0.28157 and it opens fine. 
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: plodr on August 08, 2020, 01:41:08 PM
Thanks folks. At least I know it might be something on malwarebytes end and not my computer.

I plugged in my husband's laptop late last night because we had thunderstorms most of the day and mbam was acting strange on there. I didn't want to deal with it then and figured I'd do something today. Because my computer was acting strange, I decided to wait to deal with his. One problem at a time.  :D
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Digerati on August 08, 2020, 02:00:50 PM
I'm getting very similar symptoms to those described by Digerati.

If I try to open it, or check for updates, the mouse pointer temporarily becomes an Hourglass, then reverts to an arrow, and nothing happens. 
I'm seeing the same issue on my laptop with Malwarebytes not opening.

Well, this is not good but glad it is not just me. FTR, my not opening issue is with my PC. I haven't checked my laptop or other PCs yet.

Since this clearly is an issue with the program and not out computers, no doubts Malwarebytes will be issuing a fix in an update soon. So now, with the Check for Updates feature "appearing" not to work, I wonder if Malwarebytes is able to actually go out and check, find the update, then run the update on itself? ???
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Pete! on August 08, 2020, 02:08:41 PM
Shut Down -> cut & restore power -> boot, did not make any difference.
Unless I hear about another solution, or get an automatic fix, in a few days, I might uninstall, download, and reinstall.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Digerati on August 08, 2020, 02:14:45 PM
Quote
Unless I hear about another solution, or get an automatic fix, in a few days, I might uninstall, download, and reinstall.
I would hold off on that for now. It seems we are not alone (assuming Petebo is not you).

https://forums.malwarebytes.com/topic/262597-opening-mbam-412/

Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Pete! on August 08, 2020, 02:34:49 PM
No that's not me, but I was going to wait a few days, to see what develops, anyway.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Digerati on August 08, 2020, 03:05:44 PM
Well, its fixed for me but I am very unhappy with the process.

As suggested in that thread I ran the Support Tool. I am very unhappy that no where in Maurice's post, or in the tool itself does it say a reboot is required, and worse, there is no way to delay the reboot after running the tool. When prompted to reboot, your only option is Reboot now. If you click the X to close that prompt window, it reboots anyway!  >:(

And no where does that tool tell you it will reset any and all custom settings back to their defaults.  >:(  >:(

Fortunately, Word automatically saved a draft of the large document I was working on and Edge recovered all my open tabs.

As for Malwarebytes, that support tool also says it is running a repair, but as noted, in reality, it is not a "repair" No! It forces a whole new install on the system. And that did fix the problem with Malwarebytes not opening. So at least that is resolved.

HOWEVER - the forced new install resets any custom settings you might have had in Malwarebytes. :( That means if you like to run Malwarebytes Premium along with "real-time" Windows Defender, you have to, once again, disable the Malwarebytes option to "Always register Malwarebytes in the Windows Security Center". If you don't slide that to Off, Windows Defender will disable itself.

If you had Malwarebytes set to scan for Rootkits too, you now have to re-enable that.

If you changed the default scheduled scan times, it is now reset to run daily at some off-the-wall time. Mine reset to 2:33PM.

If you had it set to "Warn" you of PUPs, that setting is reset to "Always (recommended)", which will automatically quarantine them - even the "wanted" potentially unwanted programs. :(

Oh, and if you changed the "Automatically quarantine" setting to Off so it would warn you instead of automatically moving the suspect item, you have to disable that again too.

The only setting it didn't reset is my registration information. That is, it remembered my License ID and key for my Lifetime Premium license. So goody for that that.  ::)

My advice - do NOT run the Support Tool - it is VERY user UNfriendly! :(
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Corrine on August 08, 2020, 03:45:31 PM
Running the Support Tool solved the problem for me as well.  Perhaps an uninstall/reinstall was all that was needed.  The interesting part of using the Support Tool is that it wasn't necessary to input the license information again. 
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Digerati on August 08, 2020, 04:31:02 PM
I just ran the tool again based on a discussion I am having with the staff over there. And if you click on the Advanced option when running the tool, it says the action preserves license information.

The issue with me is the default option, call Dashboard, is not very informative at all.

Oh well.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Pete! on August 08, 2020, 06:25:06 PM
Running the tool appears to have fixed the problem.

Settings appear to be unchanged.

License information remained
McAfee still running
Defender still set to "Periodic Scanning". The icon disappeared from the tray during the re-installation. It reappeared when I rebooted again.

Thanks to Digerati for the warning about the forced reboot.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Digerati on August 08, 2020, 09:09:01 PM
Glad it worked but I see this fix similar to "format and reinstall". Nothing is learned.

That is, what caused the problem? What fixed it? How do I prevent it from recurring? That's "I don't know X 3". :(
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Corrine on August 09, 2020, 12:13:12 AM
My guess is that it had something to do with update package 1.0.28155 and apparently the only way to fix it is with the Support Tool, which likely had some update added to it to remove the faulty update package.  My desktop is on a different scan schedule than than the laptop so I'm guessing that is why it didn't have the problematic update package.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: DR M on August 09, 2020, 07:06:54 AM
I had the same problem yesterday, but I didn't run the Support tool.

Today MBAM opens without any problem.

And I just installed the latest update package: 1.0.28195.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: plodr on August 09, 2020, 12:07:05 PM
I have to wait to see if an update package fixes the problem.
I can't run the support tool because it requires .NET 4 and that isn't installed on 3 of the 4 Windows 7 computers. I had this problem before and discovered the support tool will not run. I don't bother posting at the malwarebytes forum for that reason. Step 1 will be to do something I'm unable to do.

I don't want to install NET 4 and all its related updates on 3 Windows 7 computers at this point in time.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Digerati on August 09, 2020, 12:38:30 PM
My guess is that it had something to do with update package 1.0.28155 and apparently the only way to fix it is with the Support Tool, which likely had some update added to it to remove the faulty update package.  My desktop is on a different scan schedule than than the laptop so I'm guessing that is why it didn't have the problematic update package.
This seems like a logical assessment to me.

Sadly I see nothing at Malwarebytes of any acknowledgement on their part that the problem was on their end. I guess all of our computers developed problems on their own at the same time.  ::)
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: plodr on August 09, 2020, 04:58:43 PM
Rather than try and open the console, I just not opted to check for updates. MBAM downloaded an update and told me it would have to close to install. It installed fine and I no longer get the 2 popups telling me that MBAM has stopped working.

BUT, my original problem remains on both computers. When I look at the Reports (clicking on a blank space in the scanner section), I am unable to remove any old reports. It asks if I want to remove them when I click the trashcan. I say yes and the report is still there.

So something is still broken if I can't remove old reports.

It appears it does remove some reports. I was able to remove 2 from July but not one from 11 July. That one won't budge.

I'll have to see what happens on the desktop. I tend to remove the oldest reports and save the 2 newest.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Digerati on August 09, 2020, 05:10:31 PM
Quote
BUT, my original problem remains on both computers. When I look at the Reports (clicking on a blank space in the scanner section), I am unable to remove any old reports. It asks if I want to remove them when I click the trashcan. I say yes and the report is still there.

I just tried then and I get the same results as you - the report is still there. So I tried clicking on the 3 vertical dots and selected "Delete all", none were deleted. So that is definitely broken.

Not sure what will happen if you report it over on their forums - I fear they will conclude it is all your fault!  ::)
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: plodr on August 09, 2020, 10:17:59 PM
Yes, I'll have a look and see if anyone else notices and reports it.

I'm used to be blamed for programs misbehaving. I post on the Palemoon forums and Moonchild and his "non-helpful" helpers always start out by assuming any weird behavior is my fault.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Digerati on August 10, 2020, 03:41:19 PM
Porthos reported this problem (confirmed by others too) at the bottom of this (https://forums.malwarebytes.com/topic/262274-41273-component-update-101003/) page.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: plodr on August 10, 2020, 04:39:24 PM
Thanks. I did see that you reported it yesterday.  ;D

I warned someone at MajorGeeks who couldn't open MBAM to be patient because that at least was fixed. He reported back that MBAM could now open and scan.

Eventually they will sort out the inability to remove old reports. At least I only scan once a week so not many reports. You scan once a day so they will quickly pile up.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Pete! on August 10, 2020, 06:21:25 PM
I have mine set to scan daily.
There were reports from 7/11/20 thru 8/10/20 in the archives
I was able to delete the 7/11/20 report, the others remained after attempted deletions.
I tried both ways, one at a time, and "delete all".
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: plodr on August 10, 2020, 10:29:23 PM
I posted at the forum and said I noticed it on Saturday for the first time. I could remove one or two on my desktop computer yesterday (I think July 17th)  but now I'm stuck with July 24th and later.

When I click the eye (instead of the trashcan) to view details, the dates on that don't match the date on the scan date.  Weird.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Pete! on August 11, 2020, 11:57:52 AM
.....When I click the eye (instead of the trashcan) to view details, the dates on that don't match the date on the scan date.  Weird.
Now that I look ... Same with me. including the one that ran this morning.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Pete! on August 11, 2020, 12:18:07 PM
If I wasn't such a slow typist, I would have edited my previous post to add:

BTW: "Delete all" made the 7/12/20 report go away.... It appears that it "wants" to keep the last month.  Since I was without power for two days, an exact count, on my machine, may be meaningless.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: plodr on August 11, 2020, 12:40:11 PM
A bit OT
Quote
Since I was without power for two days
I saw NJ and parts of PA got hit pretty hard with Isaias. Over 2,000 in my county still don't have power after a week. The high yesterday was 93°F/34°C so I'm sure they are suffering.
We had a bit of water in the basement but didn't lose power.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Digerati on August 11, 2020, 01:37:21 PM
Quote
When I click the eye (instead of the trashcan) to view details, the dates on that don't match the date on the scan date.  Weird.
Mine don't either. A couple of mine are even from 2018. I suspect those dates are the timestamp of the detected item rather than the timestamp of the scan.

I found the report files. They can be found in C:\ProgramData\Malwarebytes\mbamservice\ScanResults

When I look in those folders, I I found almost 700 files going back to 9/22/2018. This is about the time I installed V3.0 IIRC. Each file takes up less than 2Kb of space so they are not space hogs. But still, I don't need 2 years of logs on my system.

I could not delete them because Malwarebytes had the folder locked. So I exited the program, purged the folder and restarted Malwarebytes. It then showed no scan reports. I ran a quick scan and 1 report shows and the program seems to be running fine.

So, if you want to purge your reports, it appears safe to do so manually.

Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: DR M on August 11, 2020, 01:44:21 PM
Same symptoms here, but I will wait a bit before doing something manually.

Something I noticed:

In my daily reports I have this:


-Blocked Website Details-
Malicious Website: 1
, C:\Program Files\Pale Moon\palemoon.exe, Blocked, -1, -1, 0.0.0, ,

-Website Data-
Category: Trojan
Domain: www.cjoint.com
IP Address: 163.172.14.176
Port: 56092
Type: Outbound
File: C:\Program Files\Pale Moon\palemoon.exe


We need Metallica here. :)
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Pete! on August 11, 2020, 02:41:12 PM
........I found the report files. They can be found in C:\ProgramData\Malwarebytes\mbamservice\ScanResults ......
I could not delete them because Malwarebytes had the folder locked. So I exited the program, purged the folder and restarted Malwarebytes. It then showed no scan reports. I ran a quick scan and 1 report shows and the program seems to be running fine.

So, if you want to purge your reports, it appears safe to do so manually.


That did the trick.
BTW: I didn't need to close the program, but had to grant "administrator" permissions.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Digerati on August 11, 2020, 03:12:47 PM
Quote
BTW: I didn't need to close the program, but had to grant "administrator" permissions.
Yeah, I figured that would probably work, but since even then, open files can still avoid being deleted even with admin permissions, I just took the lazy way out. So I just exited the program, deleted the files, and started it again.

Plus, I have W10 Pro and I never know what administrator permissions W10 Home users can grab.

Anyway, good to see your way works too. Thanks.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Corrine on August 11, 2020, 03:41:46 PM
Same symptoms here, but I will wait a bit before doing something manually.

Something I noticed:

In my daily reports I have this:


-Blocked Website Details-
Malicious Website: 1
, C:\Program Files\Pale Moon\palemoon.exe, Blocked, -1, -1, 0.0.0, ,

-Website Data-
Category: Trojan
Domain: www.cjoint.com
IP Address: 163.172.14.176
Port: 56092
Type: Outbound
File: C:\Program Files\Pale Moon\palemoon.exe


We need Metallica here. :)
Metallica is always welcome here!  As to Cjoint.com, a translation (https://www.translatetheweb.com/?from=fr&to=en&ref=SERP&refd=www.bing.com&dl=en&rr=UC&a=https%3a%2f%2fcjoint.com%2f) of the site from French to English shows it to be a site for uploading photos/documents, etc. and the IP address shows that it is has been hosted at that address for over 17 years on a server in the U.K.

The site isn't blocked by Pale Moon for me.  Have you used that site to upload any files? 
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: DR M on August 11, 2020, 03:46:18 PM
Quote
The site isn't blocked by Pale Moon for me.  Have you used that site to upload any files? 

Never used such a site.

But I thought that MBAM is blocking palemoon.exe not that site.

This appears in every report, every day.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: plodr on August 11, 2020, 07:44:36 PM
Thanks Digerati for testing and Pete! for confirming.

I may just get rid of all those useless reports too. Interesting. I only see 5 items. One from 2019 and the last few which I can't delete from July and August. So it appears I don't have much cleanup to do.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: plodr on August 11, 2020, 08:05:38 PM
I fired up my laptop and had a look. One report is listed in the console. I looked in the Program Data and 2 are listed. The one that is showing but also another dated July 11. I wonder if this glitch hides the reports from the console after a month but they continue to remain on the system?

Anyway, I removed the July 11th report. If I can not see it in the console, I don't want it taking up space in a folder I will rarely look at.

Now all I have to do is to try and remember to look on my desktop on August 24th and see if the July 24th report vanishes from the console.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Digerati on August 12, 2020, 01:12:02 PM
The console only displays the last 30 days of reports so that would explain why the July 11 report is not seen there.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: plodr on August 12, 2020, 01:55:09 PM
Ah, I assumed that since it only shows the last 30 days, it removes them after that time as part of the updating process. That apparently is not the case and if you don't cleanup, then you have all these useless reports filling up a folder.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Digerati on August 12, 2020, 02:49:49 PM
Quote
Ah, I assumed that since it only shows the last 30 days, it removes them after that time as part of the updating process. That apparently is not the case and if you don't cleanup, then you have all these useless reports filling up a folder.
I would make the same assumption. When I first saw "30 days" I looked around to see if there was an option to change that to "All" or "Last 7 days". Nope. :(

I am now assuming the fact we cannot even delete those displayed reports that the cleanup process has been buggy since V3 came out. But I am puzzled that no one noticed before now. I see no reason anyone would need or want reports going back years - especially those reports that found no threats.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Pete! on August 12, 2020, 03:10:47 PM
Plodr & Corrine may get a kick out of this.

After deleting them all yesterday, today's scan was my only report.
It wasn't very revealing, so I exported it to a text file.
An interesting report ....
Quote
Malwarebytes
www.malwarebytes.com

-Log Details-
Protection Event Date: 9/20/18
Protection Event Time: 5:20 PM
Log File: fda1e96e-bd1a-11e8-89ca-a41f7288b0a3.json

-Software Information-
Version: 3.5.1.2522
Components Version: 1.0.441
Update Package Version: 1.0.6935
License: Premium

-System Information-
OS: Windows 10 (Build 17134.285)
CPU: x64
File System: NTFS
User: System

-Blocked Website Details-
Malicious Website: 1
, C:\Program Files\Mozilla Firefox\firefox.exe, Blocked, -1, -1, 0.0.0, ,

-Website Data-
Category: Malware
Domain: m.freedomlist.com
IP Address: 45.79.69.243
Port: 53339
Type: Outbound
File: C:\Program Files\Mozilla Firefox\firefox.exe



(end)
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Corrine on August 12, 2020, 04:29:10 PM
I seem to recall that I reported at one time or another that a Chinese company was now using that domain.  According to the site description via Bing search:

Quote
freedomlist.com is the leading China bearings sourcing and supplier discovery platform connecting China bearings manufacturers, bearings suppliers, traders and wholesalers with worldwide buyers from the international market.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: v_v on August 12, 2020, 10:02:11 PM
Chinese bearings?  The last that I remember was that I thought that it was being used by a Chinese source for cosmetics (and other bogus items), called "MandarinMusing".

Ahhh yes, I looked again just now and it is the same MandarinMusings with cosmetics at the top of the web page and all sorts of miscellaneous products below that including bearings, chemicals, plant extracts, 'hard drugs', etc.  I always thought that the site was bogus and that it was just a "trap" page to attract people looking for something, who would then click on some of the links there and get infested with some sort of malware.  So yes I could see why it would be classified as a "malicious website."

It is sad that the name of our once upon a time and fondly remembered online community had to end up this way.  (Sigh)
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: plodr on August 13, 2020, 12:30:21 PM
So you scanned today and the "log details" shows something from September 2018. Again weird.
My reports on my desktop computer show reports from 2020 but don't match the date when the scan occurred.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Digerati on August 13, 2020, 01:41:13 PM
BTW, after manually purging those report files (as shown in post #29 above) I had 3 reports (1 manual and 2 scheduled) shown in the console. I just tried to delete the oldest and it was successfully deleted. So it seem purging all those old reports manually also fixed the problem with purging from the console. :)
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Pete! on August 13, 2020, 04:29:36 PM
BTW, after manually purging those report files (as shown in post #29 above) I had 3 reports (1 manual and 2 scheduled) shown in the console. I just tried to delete the oldest and it was successfully deleted. So it seem purging all those old reports manually also fixed the problem with purging from the console. :)
That did NOT work for me.
I had two scheduled scan reports (yesterday & today), I couldn't delete either from the console. Neither individually nor with "Delete all".

BTW: Today's report again reported blocking Freedomlist.com on 9/20/2018 and not much else.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Digerati on August 14, 2020, 01:38:24 PM
Hmmm, don't know what to tell. I just tried it again, selected a report from 8/11, clicked the trash can, verified I wanted to delete it and it was gone. And just to make sure, I exited Malwarebytes and checked the Reports list again, and it was still gone.

Sorry I cannot help you otherwise. No doubt their support page would have you run the Support Tool.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: plodr on August 15, 2020, 12:57:01 PM
I tested 3 computers (all running Windows 7). 32 bit Pro, I can delete from the console. 64 bit Home I can delete from the console. 32 bit Home, I'm not able to delete from the console.
It has nothing to do with the dates of the scans. On one computer, I was able to delete a scan from July. On the one with the problems, I was not able to delete a scan from August. Both had 2 scan reports showing. So it also is independent of how many reports are showing in the console. (I checked to be sure the reports showing matched the number of reports in the Program Data folder.)
The one giving me problems is my desktop computer that I have on for hours daily. It certainly is more up to date than the other two.

So it is as clear as mud. It works on some computers but doesn't on others.

I'm off to check the 4th computer.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: plodr on August 15, 2020, 01:07:34 PM
4th computer, another 64 bit Home did not work. I then went into the Program Data and discovered there were results from the beginning of 2020 so I removed them. I restarted MBAM and now I can remove reports from the console.

Results: 3 computers work correctly through the console. 1 does not work. On that one, I have to remove the reports from the Program Data folder.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Pete! on August 17, 2020, 02:38:08 PM
After a ridiculously time consuming update to Win 10 v 2004....
I can now delete MBAM scan reports from the console.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: plodr on August 19, 2020, 02:51:31 PM
I figured I'd try today. I have 2 reports showing in the console of the "broken" computer. I went to delete the oldest and instead the newest one was removed.
At least something was removed through the console. That is progress.

Then I looked at the logs because I saw 1 site was blocked in the last 30 days. I have that report but also 10 reports marked bk1 through 10. I decided to remove some logs from May and June. I kept July and August.

I went back to the console and I was able to remove the only report left.

Tomorrow I have another scheduled scan. I'll wait until I have 3 reports then see if I can remove the oldest report through the console.

Note: I haven't made many changes just shut down MBAM and manually removed what I wanted (old reports and some backup logs from early 2020) so perhaps one of these started the thing working correctly. I might never know but just so it is working, I'm happy.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Pete! on August 19, 2020, 05:31:03 PM
By today, I had two more reports.
The "internal" dates now match the dates of the reports.
The references to things it stopped years ago are gone.
I was able to delete both from the console.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Corrine on August 24, 2020, 08:49:15 PM
Malwarebytes for Windows 4.2.0, Component package version 1.0.1025 has been released.

LzD member will be happy to see the that with this update can now filter out Reports with no detections from the Reports list!  See Malwarebytes 4.2 (https://forums.malwarebytes.com/topic/263168-malwarebytes-42/) for the other information about the update. 

You can wait for the update or click "Check for updates" in Settings > General.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Corrine on August 24, 2020, 08:51:03 PM
Weird behavior issue reportedly solved in the update to MBAM 4.2 (https://www.landzdown.com/anti-spyware-software/malwarebytes-4-0/new/#new).
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: plodr on August 25, 2020, 01:48:17 PM
Thanks. I think I'll wait until it is offered to our computers.
So far, I seem to be able to remove reports.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: plodr on August 26, 2020, 11:32:03 AM
I was surprised that it was offered today on my desktop computer. I usually have to wait a long time.
Yesterday I decided to update 2 computers. So far the 3 that are updated are fine.

Anyone have a clue as to how I go about finding the screen that offers a desktop icon? Only 1 computer shows this and I uncheck so I get no icon. The other three never ask and I have a desktop icon that I have to delete.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Digerati on August 26, 2020, 11:54:37 AM
Quote
Anyone have a clue as to how I go about finding the screen that offers a desktop icon?
All that is is a shortcut. It is the installation routine offers to create a shortcut on the desktop. You would have to run the install again (perhaps uninstalling first) to get offered it again. That would be a PITA.

But a much easier way would simply be to find the executable (mbam.exe) in the Malwarebytes directory, then right click on it, select Send to > Desktop (create shortcut). 
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: plodr on August 27, 2020, 02:03:28 PM
I don't want a shortcut on the desktop. I have to hold down shift and delete the shortcut.
I'm trying to find the screen that offers the shortcut so I can unselect it.

I get annoyed that so many programs plop a shortcut on the desktop. I try and keep as little as possible on the desktop.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Digerati on August 27, 2020, 02:32:40 PM
You have to look for the "Custom" install option when you install the program. Sadly, they don't always say "Custom". You may have to click on "Back" or "More options" or something else. There is no standard for this. :(

I agree with you. I don't like a desktop cluttered with shortcuts. I get lost. And besides, too many shortcuts on your desktop can actually impact performance. For one, all those shortcuts have to load with Windows. And then they are actually taking up memory - a tiny bit, but still... .

Another reason to search for the Custom install option is if, like me, you like to install these programs somewhere other than under than under c:\Program Files or c:\Program Files (x86). And then some want to set folders and subfolders. For example, c:\mozilla\firefox. I don't need (or want) a mozilla folder.  :(

And then using the Custom option gives (or should give) us the option to opt out of added toolbars, changes to our home page, default search engines, and of course, adware or worse.

So I always, and I mean ALWAYS, seek out and use the custom install option - regardless the program. If one is not provided, I generally abort the install and look for an alternative solution.



Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: plodr on August 28, 2020, 01:26:52 PM
Come to think of it, I think I saw the word advanced on one of the installs. I'll have to wait for the next version which probably means about 3 months and pay more attention to what I'm doing.

I too choose custom because I don't want any extras added to my system.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Digerati on August 28, 2020, 02:19:53 PM
Quote
Come to think of it, I think I saw the word advanced on one of the installs.
Yeah, I don't know the word or phrase but I do know there is the option there somewhere. I think it also lets you opt-out (or opt-in) pinning a shortcut to the task bar, and maybe start menu too.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: v_v on August 29, 2020, 07:29:47 PM
plodr and Digerati,

I was offered the MBAM update 4.2.0.82 (I think that that was the number) on both my Windows 10 and Windows 7 machines.  During the installation process a choice appears for "Advanced Options".  Once you click on that the next page has a checkbox (that is already checked!) to place a shortcut on the desktop.  So unchecking that box during installation should address plodr's issue.  That checkbox option only appears once during the process, and even then only if you click "Advanced Options".  After that point there is no other place in Settings or anywhere else to change that option---although probably if one had the expertise one could explore the registry and probably find the appropriate place to make the change.  (Not recommended for mere mortals!  {Smile})

v_v
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Digerati on August 29, 2020, 08:41:25 PM
Thanks for that.

As for the Registry, not sure that would even be in there as it is the installation applet doing the installing, not Registry settings.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: plodr on August 30, 2020, 01:59:57 PM
Thanks v_v. I'll have to remember to click the Advanced Options the next time an upgrade appears.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Pete! on August 31, 2020, 02:22:12 PM
Slightly off topic:

I just want to confirm that MBAM Premium 4.2.0 still "plays nice" with Defender, if you tell it not to register with the MS security center.

Cablevision/Altice decided it would be a good idea to emulate Verison FIOS and charge extra for the heretofore "included" McAfee security suite. I decided to use Defender (aka Windows Security) instead.

Unlike previous instances, Defender did NOT automatically start realtime protection when I Uninstalled McAfee, until I changed the MBAM setting.

Can someone verify that they won't start "fighting" each other?
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: DR M on August 31, 2020, 02:34:49 PM
Quote
I just want to confirm that MBAM Premium 4.2.0 still "plays nice" with Defender, if you tell it not to register with the MS security center.

If you don't uncheck the option for Always Register Malwarebytes in the Windows Security Center, MBAM will take the role of the antivirus solution (and the antimalware solution too). That is why the Defender didn't start when you uninstalled McAfee. MBAM was acting like your antivirus+antimalware software.

The reason we have unchecked the specific option is to allow Defender to act as an antivirus solution and MBAM as an antimalware solution. And they play well like that.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Pete! on August 31, 2020, 02:51:35 PM
Quote
I just want to confirm that MBAM Premium 4.2.0 still "plays nice" with Defender, if you tell it not to register with the MS security center.

If you don't uncheck the option for Always Register Malwarebytes in the Windows Security Center, MBAM will take the role of the antivirus solution (and the antimalware solution too). That is why the Defender didn't start when you uninstalled McAfee. MBAM was acting like your antivirus+antimalware software.

The reason we have unchecked the specific option is to allow Defender to act as an antivirus solution and MBAM as an antimalware solution. And they play well like that.
That's what I was hoping for....
It didn't seem to be an issue with either McAfee, nor ESET in the past, and during previous brief periods while I was switching between them, Defender usually stepped in during the transition without any action on my part.... Just wanted to verify.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: DR M on August 31, 2020, 02:54:15 PM
Quote
That's what I was hoping for....

Yes. No fights.  :)
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: plodr on September 20, 2020, 12:36:47 AM
Malwarebytes 4.2.1 was offered to me this evening on one computer.

I remembered to click Advanced and didn't have to delete the desktop shortcut.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: pastywhitegurl on September 26, 2020, 12:00:14 PM
Offered to me today and installed successfully.   It always warns that computer may restart, so I always clean up my work and make a restore point,  but the computer has not been restarting when I do the updates.   What is it that triggers a restart?  Maybe I don't need to do all that preparation?
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: plodr on September 27, 2020, 03:16:29 PM
I get the same thing about "might need to restart". If I remember correctly, the computer running Windows 7 Pro might have restarted.  Things in the Pro version seem to install differently than in the Home version computers.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: pastywhitegurl on September 28, 2020, 02:46:56 AM
That makes sense.   So my Premium MB on Win10 Pro  may never need to restart.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Corrine on September 28, 2020, 06:49:25 PM
I seem to recall that when it is a major version update that it is does restart.  In looking at the initial post for version 4.0, note:

Quote
Malwarebytes 4.0 will automatically remove the old Anti-Malware, Anti-Exploit and Anti-Ransomware and upgrade them all to Malwarebytes 4.0.

In order to remove the old versions, obviously, the program will restart when the old versions have been upgraded.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: pastywhitegurl on September 28, 2020, 11:38:20 PM
Yes, I expect the MB program to restart.  Its the computer (Windows) rebooting that that doesn't always happen.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Corrine on October 15, 2020, 01:23:49 AM
Malwarebytes 4.2.1 was offered to me this evening on one computer.
Version 4.2.1 was just offered to me tonight on my lapto and, yes, it did include a computer restart, although it didn't when my desktop was updated.  No clue why.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Digerati on October 30, 2020, 03:34:22 AM
Slightly off topic:

I just want to confirm that MBAM Premium 4.2.0 still "plays nice" with Defender, if you tell it not to register with the MS security center.

Can someone verify that they won't start "fighting" each other?
Yes, they play well together just fine. I am using Microsoft Defender (previously Windows Defender) and Malwarebytes Premium on 2 PCs and my notebook here with no problems.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Corrine on October 30, 2020, 12:07:00 PM
Slightly off topic:

I just want to confirm that MBAM Premium 4.2.0 still "plays nice" with Defender, if you tell it not to register with the MS security center.

Can someone verify that they won't start "fighting" each other?
Yes, they play well together just fine. I am using Microsoft Defender (previously Windows Defender) and Malwarebytes Premium on 2 PCs and my notebook here with no problems.
It is important, however, to disable MBAM in the Security Center:
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: plodr on October 30, 2020, 12:21:26 PM
Two computers out of our four were asked to reboot, probably on the 27th and 28th. There was no notice about a new version ready to be installed, just a message asking to reboot. (Win 7 Home 64 bit and Win 7 Pro 32 bit)
When I check the version, all four computers are still on 4.2.1. So I'm clueless as to why two computers were asked to reboot.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: plodr on October 30, 2020, 12:54:34 PM
I apologize, this is a copy and paste from a post at MajorGeeks.  The person cited an article but didn't provide a link. This also pertains to Windows 10, which I'm not running so I can't confirm nor deny.

Latest MBAM Appears To Kill Local Network Sharing / Visibility
________________________________________
It seems an update to MBAM (sometime in the last week or two) has effectively disabled both Network Discovery and File and Printer Sharing in Windows 10. That is, even with those features enabled they are non-functional.
I have two nearly identical PCs (both running Windows 10 Pro and both running Malwarebytes) on a home network that is shared with a NAS and various other devices. After years of trouble-free networking I discovered that when I open File Explorer on either machine I was suddenly unable to see any other devices on the network. After hours of failed troubleshooting I finally called Microsoft Tech Support and allowed them to connect to one of my PCs remotely. After a very frustrating hour they asked if I would disable my antivirus software so they could perform further testing. Within seconds of turning off Malwarebytes all my missing devices became visible in File Explorer! My other PCs, the NAS, the home theater - everything. And when I re-opened MBAM they all disappeared again.
Unfortunately, I can find no option in the Malwarebytes setup to account for this nor could I find any documentation here or elsewhere to explain what's happening which begs the question: Is this a bug?

I quit Malawarebytes on my computers and they once again became visible in Windows File Explorer
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Digerati on October 30, 2020, 01:35:20 PM
Quote from: Corrine
It is important, however, to disable MBAM in the Security Center:
Right. I did not mention that because Pete noted in his post to "tell it not to register with the MS security center.". But I think posting the procedures for doing that was a good idea. Thanks!

As for the Scan options, you said "the three options", I note there are four. I have the first three set to "On" and the fourth is "Off". I also note "Scan within archives" by default is already set to "On".

I wish the fourth option, "Use expert system algorithms to identify malicious files" was better explained. On the support page (https://support.malwarebytes.com/hc/en-us/articles/360038984953-Security-settings-in-Malwarebytes-for-Windows), all it says is, " By toggling this scan option on, you supplement existing detection methods to use expert system algorithms to identify malicious files." That does not really tell me what is going on. So at the bottom of that page, I selected Thumbs down, hoping it would ask why so I could explain what I was looking for. But it doesn't. :(

***

As for Network Discovery, all I can say there is I still see my other computers on my network and can access their folders and files with no problems. Then I noticed there's a new update, V4.2.2. So updated Malwarebytes and checked again. I still see my other computers.  :)

I do not share printers so cannot comment on that.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: ky331 on October 30, 2020, 04:56:10 PM
Malwarebytes released version 4.2.2.95 component package 1.0.1096 on Wednesday.

Among other changes, it claims to have fixed "Users report to lose connection (visibility) to the LAS or Network Neighborhood after upgrading to CU19"
[We are still investigating an instance where the problem seems to persist.]

https://forums.malwarebytes.com/topic/263168-malwarebytes-42/?tab=comments#comment-1416969
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: winchester73 on October 30, 2020, 06:06:57 PM
See original ky331 release notice here: https://www.landzdown.com/anti-spyware-software/malwarebytes-4-0/msg203768/#msg203768
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Corrine on November 14, 2020, 08:37:39 PM
Instead of just a prompt to restart after installing the Malwarebytes 4.2.3.96 update, there was a notice to save any open files because there would be a restart in 10 minutes.  The notice also include the option to restart now.

In other news, Malwarebytes is kicking Windows printers offline (https://www.bleepingcomputer.com/news/software/malwarebytes-is-kicking-windows-printers-offline/).  According to the BC article, this started happening almost a month ago.  If you've run into this issue, there is a work around in the article. 
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: plodr on November 15, 2020, 01:04:10 PM
Malwarebytes 4.2.3.96 on four Windows 7 computers - no restart of the system just a restart of the malwarebytes program. No printing problem.

I used my printer this morning. It is connected to the router by an old parallel print server.
I haven't turned on the other wifi printer because there was a bad HP firmware update last week so I'm not taking the chance that this will get pushed to the printer.

All four computers can print to either printer.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Digerati on November 15, 2020, 03:35:54 PM
My networked HP printer was tossed off line. That had never happened before. I really found that odd because my printer connects to my router and not a host PC. I noticed it was off-line shortly after I updated Malwarebytes but I did not connect the dots - and frankly, I am still not sure one led to the other.

All I did was power cycle the printer and all was (and has remained good).

Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: plodr on November 19, 2020, 10:20:46 AM
New component package 1.0.1112 started rolling out on the 16th.
Details here: https://forums.malwarebytes.com/topic/263168-malwarebytes-42/

Two of the four computers had a popup yesterday about needing to reboot the computer to finish the install. I checked a 3rd computer, which did not get a popup and it is updated as of last night.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: pastywhitegurl on December 01, 2020, 01:46:42 PM
I've updated now to  4.2.3  (pro)

When I was checking to make sure the "always register in Windows Security center" is still turned off, I noticed in the security section there is this option:
"use expert system algorythms to identify malicious files"  It is set to OFF.

In the MBAM forums, there is a discussion from July that says this feature is kind of a beta to test their AI and if you enable it you should report anything it shows up in a scan so they can fine tune the algorythms for false positives.
https://forums.malwarebytes.com/topic/261362-use-expert-system-algorithms-to-identify-malicious-files/

So my question ...is it still in that investigative process, or is it now a tested feature?   Seems like a good idea to enable it if its functional and not glitchy.   But I don't really care to be a beta tester of such stuffs.  What are y'all doing about it?
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Pierre75 on December 02, 2020, 03:28:02 AM
Quote
Seems like a good idea to enable it if its functional and not glitchy.
Quote

It is glitchy and not recommended for use at this stage. It has the potential to give BSOD and other problems - so I have read.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: pastywhitegurl on December 02, 2020, 01:44:50 PM
Thanks for the input.  I will leave it off.  Do NOT want any BSOD's!
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Metallica on December 03, 2020, 09:54:07 AM
Unless you are experiencing unidentified malware-like problems, these are my recommended settings:

Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: plodr on December 03, 2020, 01:31:40 PM
Those are the default settings. I never change from the default. I figure the folks at MBAM know way more than me. If they decide something is ready for prime time, when they update, they will change what needs to be changed.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: pastywhitegurl on December 03, 2020, 07:28:15 PM
Metallica, why don't you recommend turning the root-kit scan on?
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Corrine on December 03, 2020, 08:53:24 PM
Scanning for rootkits takes a very long time and most certainly isn't necessary with daily scans, although Metallica may have another reason for not including rootkit scans as regularly scheduled scans.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Metallica on December 04, 2020, 07:58:23 AM
Nope Corrine, you read my mind.  :D
Under normal circumstances it's a waste of time to scan for rootkits. Although it doesn't hurt to check once in a while, maybe every month or so.
Or when you are experiencing strange behavior, but it's obvious you will want to use the full potential in such a case.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: pastywhitegurl on December 04, 2020, 04:04:54 PM
Thanks for clearing that up.  I had the root kit scan ticked to ON as part of my daily scans.  They happen in the middle of the night, so I never noticed how long they take.  Just ran a manual scan with root kit scan turned off and it completed the scan in  8min 47 seconds.

When you say it takes a long time,  what more time does it normally add? Like hours?  If its not something that can be predicted, then I guess I could turn it back on just to see if its still scanning when I start using the computer in the morning. I've never really checked to see.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Corrine on December 04, 2020, 05:08:24 PM
You can time it merely by selecting rootkit scan and doing a scan now.  :)
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: pastywhitegurl on December 04, 2020, 05:42:48 PM
or that.  ^_^
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: MikeW on December 04, 2020, 07:25:04 PM
I always scan with rootkits checked. It takes 5.42 min
Unchecked 1.42 min.
For me 4 mins is not important.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: pastywhitegurl on December 04, 2020, 10:58:06 PM
OK, so ran the test with the root kit scan on.  It took roughly twice the time.

17min 35 sec.

Without:
8 min 47  sec.

I think I'm going to leave it on.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Digerati on December 09, 2020, 08:03:16 PM
Time to get with the times and migrate to SSDs! ;) I've had Scan for Rootkits enabled for a long time and with an SSD scanning for rootkits takes a couple seconds. And entire threat scan, as seen in the log summary below, took just 2 minutes and 4 seconds.

Quote
-Scan Summary-
Scan Type: Threat Scan
Scan Initiated By: Manual
Result: Completed
Objects Scanned: 311885
Threats Detected: 0
Threats Quarantined: 0
Time Elapsed: 2 min, 4 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Warn
PUM: Warn

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 0
(No malicious items detected)

Registry Value: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 0
(No malicious items detected)

File: 0
(No malicious items detected)

Physical Sector: 0
(No malicious items detected)

WMI: 0
(No malicious items detected)


(end)
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: darksurfer on August 05, 2021, 03:14:01 PM
I',\m still getting network error popup even after the last update, so it still isn't fixed. Anyone else having this problem, still? >:( ::)
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: icotonev on August 05, 2021, 03:48:31 PM
Hello..! Can you do the following for me:

Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: darksurfer on August 06, 2021, 02:20:59 PM
I am using the free version and I do not have any detections and I don't
have an export section to download. My problem is withe constant network failure popup which I thought Malwarebytes had fixed but apparently not--at least for me.

This problem with this network failure has been a problem for at least the last three updates of their program. ::)

And I have the latest version 4.4.4.126
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: icotonev on August 06, 2021, 05:47:09 PM
More information is needed - diaries, photos .. so I can send them for correction of support ..!

Thanks
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Corrine on August 07, 2021, 03:44:16 PM
Just to note:  the Malwarebytes Support Tool doesn't collect "diaries and phots" but rather does the following as described at Repair Malwarebytes for Windows with the Malwarebytes Support Tool (https://support.malwarebytes.com/hc/en-us/articles/360038522234-Repair-Malwarebytes-for-Windows-with-the-Malwarebytes-Support-Tool)

Quote
The Malwarebytes Support Tool troubleshoots, repairs, and resolves issues with Malwarebytes for Windows. If you're experiencing a technical issue with Malwarebytes for Windows, you can use the Malwarebytes Support Tool to repair that issue.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: plodr on August 08, 2021, 11:20:38 AM
darksurfer, I logged in and had a look at the Malwarebytes forum yesterday. After looking through the first three pages and not seeing anything, I opted to search "network failure popup". I got no hits on that. It appears that you are quite alone in getting that error. Since that seems to be the case, I suspect it is some setting on your computer and not the malwarebytes program. Unfortunately, I have no idea where to tell you to look in networks.

Try this: open Malwarebytes and click on Settings (gear icon). Stay on the general Tab and scroll to the bottom. If you have a button that says Restore default Settings, click on it. Since my versions are all paid, I'm not sure if you have available all the settings that I do.

You didn't by any chance install a browser addon called Browser Guard? If you aren't sure, open all the browsers you use and disable it. Perhaps that is causing a problem.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: darksurfer on August 08, 2021, 04:21:38 PM
Okay, plodr:

I set everything back to default and I'll see if the network failure error box pops up. Funny thing is, this error box didn't show up until the last three of four updates. Before that nothing. I'll let you know if that helps. Oh yeah, I tried the Support tool and that just simply reinstalled the same Malwarebytes free which I am using but the error still showed up. ::)
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: plodr on August 09, 2021, 12:31:10 PM
I hope it helps. I can't run the support tool because 3 of the 4 Windows 7 computers don't have NET 4 and I was unwilling to install it.

I did find this when someone complained about the notification of updates in the free version.
Quote
If you right click on the MB system tray icon, you will see "Start with Windows" with a check mark next to it. Click it to remove the check then click quit Malwarebytes.
That should stop the popups. If you scan, you do have to remember to turn MBAM off again.

Since last night (after 11 pm) one of my computers keeps telling me there is a new version waiting to be installed.
I was just at the forum and haven't seen anything about it so I'm holding off installing until I find out what version and if there are problems. So as of now, I have an annoying popup on my laptop! All the computers have v 4.4.4 from the end of July.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: plodr on August 09, 2021, 12:49:50 PM
False alarm. User error!  It turns out I did not update my laptop; even though my notes indicated all were up to date. It was still running 4.4.3. I don't know how I missed that one. I usually update my two before tackling my husband's two computers. His are up to date and so was my desktop.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: darksurfer on August 09, 2021, 04:57:33 PM
I've set my Malwarebytes to default and it still show network error even when I'm not online. This is very frustrating and I wonder if I my time with Malwarebytes may be coming to an end.  ::) :-\ ???
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: Digerati on August 09, 2021, 05:07:10 PM
Try uninstalling it, rebooting, then installing it again.
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: MikeW on August 09, 2021, 08:17:19 PM
Can I suggest you visit the MB forum and seek help there. I am sure they will sort it out for you.

https://forums.malwarebytes.com/forum/41-malwarebytes-for-windows-support-forum/
Title: Re: Malwarebytes Anti-Malware Update Discussions
Post by: darksurfer on August 10, 2021, 02:17:17 PM
The forum's advice is to try the so-called repair tool. I did disable all uprating items on Malwarebytes--automatic and otherwise. Maybe that's the problem. The repair tool reinstalled Malwarebytes. Let's see if these things help. :-\