Author Topic: Malwarebytes Anti-Malware Update Discussions  (Read 57070 times)

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Offline Metallica

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Re: Malwarebytes Anti-Malware Update Discussions
« Reply #90 on: March 28, 2017, 06:37:35 AM »
I hear you. I've been around for long enough to see through the facade.

But coming from a background, as many in our company, from forums similar to these, where we provided help for free until someone asked us if we wouldn't like to do it full time and get paid for it, it doesn't feel fair to be compared to the companies you mentioned.

Offline winchester73

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Re: Malwarebytes Anti-Malware Update Discussions
« Reply #91 on: March 28, 2017, 11:05:30 AM »
I hear you. I've been around for long enough to see through the facade.

But coming from a background, as many in our company, from forums similar to these, where we provided help for free until someone asked us if we wouldn't like to do it full time and get paid for it, it doesn't feel fair to be compared to the companies you mentioned.

+1


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Offline Digerati

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Re: Malwarebytes Anti-Malware Update Discussions
« Reply #92 on: March 28, 2017, 01:18:56 PM »
Quote from: Metallica
But coming from a background, as many in our company, from forums similar to these, where we provided help for free until someone asked us if we wouldn't like to do it full time and get paid for it, it doesn't feel fair to be compared to the companies you mentioned.
I understand and I am not disparaging those working at those companies in anyway. I did not mean to make it sound that way. I surely was not knocking you.

I note I proudly display my MVP status even though many of the executive and marketing decisions at MS have been very misguided, mismanaged, outright wrong and certainly embarrassing. I have often been "accused" of representing and being a shill for MS even though I don't represent them and I've often been one of their harshest critics. The developers at MS have done outstanding jobs developing some of the best software ever, but their good work is often overshadowed by lousy marketing and business decisions. 

As it is in many industries, the folks in the trenches with their sleeves rolled up getting their hands dirty doing the "good" hard work are not the ones setting policies or racking in the $millions.

Sue happy "shysters" are driving insurance costs up, not the paralegals, secretaries, nurses and techs. It is out of fear of being sued every other day with outrageous settlements that force doctors to pay $1/2 million malpractice insurance premiums every year. Hospitals pay $millions and $millions. They have to pass those costs on to us and the insurance companies are happy to raise their rates so they can keep their outrageous profits.

So I am NOT criticizing the people who are doing the good hard work at these companies. Note I never said Norton, McAfee or the others don't get the job done. Nor am I saying they don't serve a purpose. I am saying consumers are being stuck holding the bag, and a big bill too while the bad guys and the company execs, are racking in the dough.

I am participating in a more-or-less related discussion over at Wilders concerning HitmanPro, which seems to have a large following (at least at Wilders). There are two reasons I don't like HitmanPro which I believe apply directly here to my point and to your concerns.

(1) Unlike Malwarebytes, HitmanPro does NOT offer a free version (neither do the security apps I mentioned above, BTW).

(2) More importantly, after the 30 day free trial, HitmanPro cripples itself. Malwarebytes "Free" does NOT make you pay for a license when it finds malware. It removes it. :) But HitmanPro does make you pay! :( That tactic is too similar to those commonly used by rogue and malicious so-called security programs. It's an intimidation and scare tactic. "We found malware on your computer. Pay up if you want it removed.>:(

As I posted over at Wilders, it is just like those new LifeLock commercials on TV that make fun of credit monitoring programs.

LifeLock Dentist Commercial.
LifeLock Security Guard Commercial.

Security apps, as an entire industry, are a necessary evil that do rely on the success of malware to stay in business. That's just an unavoidable fact. But the integrity of the makers is what sets the good ones apart from those I mention above. And Malwarebytes has always been the gold standard in that area.

I am sorry if what I said offended you. That was not my intention.
Bill (AFE7Ret)
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Offline Metallica

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Re: Malwarebytes Anti-Malware Update Discussions
« Reply #93 on: March 28, 2017, 01:39:37 PM »
I was not offended.  8) And thank you for the compliment.

Just wondering how cynical you might have become.

A plumber once asked me if it was true that AV vendors wrote the malware themselves.
I asked him whether he spent his nights clogging up pipes.
We don't have time to create malware, we are busy enough trying to keep up with the ones that do.

Offline Digerati

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Re: Malwarebytes Anti-Malware Update Discussions
« Reply #94 on: March 28, 2017, 02:48:38 PM »
Quote
A plumber once asked me if it was true that AV vendors wrote the malware themselves.
I've been asked that several times before too. But my response was not as clever as yours. I will have to remember that.
Bill (AFE7Ret)
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Offline Digerati

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Re: Malwarebytes Anti-Malware Update Discussions
« Reply #95 on: March 28, 2017, 07:13:09 PM »
If I can add one more thing here. Basically forever, I have been a strong proponent of free security apps. I still am. But for nearly as long, there has been one, and just one program that I regularly recommend posters, my clients and my friends buy and that was MBAM Pro and is now MB3.x.

I have never recommended MBAM Pro/MB3.x to my family, I bought them all licenses. Just as I bought licenses for my own personal computers. The only other security app I've bought for myself was WinPatrolPlus. But tbh, not sure I would have if they did not have a $.99 promotion for lifetime licenses.

Admittedly, I was disappointed when MBAM went to a recurring fee license. I see recurring fees as recurring debts. So I don't like them and would still like to see a lifetime license option. But this is still the one and only security program I regularly recommend. 

So for what it's worth, I don't recommend people (especially my clients) spend money on a security program unless I feel it is worth it.

So again, sorry if I offended or in anyway upset anyone for my comments.
Bill (AFE7Ret)
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Offline Digerati

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Re: Malwarebytes Anti-Malware Update Discussions
« Reply #96 on: May 15, 2017, 01:09:18 PM »
 ??? Oddly, my Malwarebytes is still not picking up V3.1 as available even though it has come out of beta.
Bill (AFE7Ret)
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Offline Digerati

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Re: Malwarebytes Anti-Malware Update Discussions
« Reply #97 on: May 18, 2017, 02:21:54 PM »
I'm still not understanding the philosophy used by the folks at Malwarebytes when it comes to upgrades.

V3.1 is out of beta and has been released for consumer consumption (release history says May 10th).  If you visit the site's main page and click to download the program, you are offered V3.1.2.1733. Great!

But...

My installation is still sitting at 3.0.6 and it reports it is "Up to date". :( Automatically check for updates is set to "On" with checks done every hour. When I manually tell it to check for updates either from the system tray applet or from the "Dashboard", it reports I am current.

If I go to the Settings > Application tab and click on "Install Application Updates", it reports "No updates are available".

I certainly understand not wanting to swamp servers by pushing out updates to everyone all at once but (1) it has been 8 days! And (2) when I manually tell MB3.0 to check for updates (especially when over a week has passed) I feel I should be offered V3.1.

I have to say I am really, I mean REALLY pleased the bugs in this new MB3.x version have been ironed out especially after the initial roll out fiasco and subsequent problems trying to fix those initial problems. V3.0.6 has been working flawlessly for me for several weeks now - except for these updates.

I should not have to manually go out to Malwarebytes and manually download the updated 3.1 version, nor should I be told my program is current when clearly it is not. :(


 
Bill (AFE7Ret)
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Offline MikeW

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Re: Malwarebytes Anti-Malware Update Discussions
« Reply #98 on: May 18, 2017, 06:05:18 PM »
This was the release statement

Greetings!

I'm happy to announce that Malwarebytes v.3.1 is now available.  You can download this new version -- v. 3.1.2.1733 -- from our main website or from this link.

You can install this new version directly over any earlier Malwarebytes version you might be running


So I take it from that it has not gone to the update servers yet. They probably want to be sure its stable enough.
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Offline Digerati

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Re: Malwarebytes Anti-Malware Update Discussions
« Reply #99 on: May 18, 2017, 06:23:36 PM »
Actually, I have been having a very informative discussion with Devin Collins from the Malwarebytes staff about this problem. It seems there is a problem with the installer so they are aggressively metering distribution. See Why can't MBAM 3.0.6 update to version 3.1.2.
Bill (AFE7Ret)
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Offline MikeW

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Re: Malwarebytes Anti-Malware Update Discussions
« Reply #100 on: May 19, 2017, 09:13:47 AM »
Back in trouble again. Program has stopped working after last definition update. Complaints pouring in.
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Online Corrine

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Re: Malwarebytes Anti-Malware Update Discussions
« Reply #101 on: May 19, 2017, 12:03:11 PM »
More about the Database update causing protection and scans to fail issue.  Looks like it will be fixed soon.


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Offline darksurfer

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Re: Malwarebytes Anti-Malware Update Discussions
« Reply #102 on: May 19, 2017, 12:05:27 PM »
My problem with the new Malwarebytes 3.1.2 is it keeps wanting to make a network connection, and this is when I am offline. This obviously is a problem. I never had problems with versions 2. :o ???

Offline MikeW

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Re: Malwarebytes Anti-Malware Update Discussions
« Reply #103 on: May 19, 2017, 12:46:10 PM »
All fixed now. Just do a database update
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Offline Digerati

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Re: Malwarebytes Anti-Malware Update Discussions
« Reply #104 on: May 19, 2017, 03:00:35 PM »
Quote
Complaints pouring in.
Quote
I never had problems with versions 2.
Of course, happy people don't normally complain or start new threads to say everything is working fine. So we don't really have a good idea how many users were affected by these latest problems of disabled protection.

But, since very restrictive metering was/is still in effect for the V3.1.2 update, brand new users and Malwarebytes forum regulars primarily got the update. That can't be a whole lot of people. With the number of complaints pouring in and with just a small number of V3.1.2 users compared to all Malwarebytes users, this suggests a disturbingly high failure rate - which once again suggests inadequate testing prior to release. :( And that's not good as inadequate testing before rushing MB3.0 out the door before the holidays is when these recurring issues all started.

Going back to my rant yesterday about automatic updates not offering me the V3.1.2 update 8 days after it became available, I take it all back. I am glad I didn't get the update. That said, on my test system where I did manually install V3.2.1, I didn't notice any protection features disabled. And the latest fix is applied now, so hopefully never will.

I am going to assume this has just been a rash of bad luck and unfortunate coincidences - and not a sign of a floundering ship taking on water, with no one at the helm.
Bill (AFE7Ret)
Freedom is NOT Free!
2007 - 2018