Author Topic: Quality of Support from WinPatrol  (Read 4896 times)

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Offline dallas7

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Re: Quality of Support from WinPatrol
« Reply #15 on: July 21, 2018, 10:39:07 PM »
I stop in here every now and then to catch up on whatever news there is about WinPatrol.  And to lurk some of the other forums.

I did notice the web site is selling anonymous licenses for $4.99.

My main interest is in WAR which I still use on my primary desktop, an old i7-3770K clunker running Windows 7 SP1.  As such I don't find the need for updates (divers, libraries) as they were pretty much ironed out by early 2017.  I consider it still provides rock solid protection relative to its mission as detailed at winpatrol dot com.   So, that $4.99 might be a Pretty Good Deal for some.

WAR hits servers at akamai, cloudflare and netdna on a routine basis, definitely during program installs and updates, and as Bret explained it to me at one point early on, that's for license validation, checking for updates and whitelists.  As I'm not seeing any errors returned, some one is still paying the bills for the server side duties or paid for a multi-year contract(s) that no doubt will expire at some point.   It can be assumed the whitelisting data is old, but that data was just to speed up things on the client side.  WAR doesn't depend on any white or black lists or sigs or defs, local or cloud.

One day I might block warsvc and wargk outbounds to see what happens...

The WinPatrol domain expiration date is October 7, 2023 at Go Daddy.

The news about Bret's mother is disheartening, especially reading that newspaper account posted in that other thread. 

I hope he can rebound and get Ruiware back to business soon.

Offline Lion

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Re: Quality of Support from WinPatrol
« Reply #16 on: October 05, 2018, 07:17:52 PM »
First, I wish Bret success in recovering from and moving beyond the misfortunes mentioned above and getting the WP train rolling again. So, a few concerns:

1. The once-informative WinPatrol News, emailed to subscribers, hasn't been issued in ages.

2. It's been roughly a year and a half since any of the WPP products have been updated, which is vastly longer than past development cycles. Perhaps that's why no newsletters.

3. I've been running, trouble-free on Win7Sp1 x64, licensed WPP for many years and WAR since it was a toddler, and never had occasion to contact support until recently, when I encountered my first WP problem.

4. When I downloaded and installed, to see if it met my needs, a utility named WinCatalog, each attempt to run the program aborted instantly, even after re-downloading and re-installing it. So I captured the APPCRASH data and sent it to WinCatalog support.

5. When they promptly responded that the crashing module, CerberusTwo.dll, was a component of Ruiware's WinPatrol and not of WinCatalog, I forwarded the details to support@winpatrol.com. That was a week ago, and still no acknowledgement of or response to that email.

Has anyone else here encountered a similar crash?

Also, one of Bret's early newsletters (1/16) announced the availability of four support forums on LandzDown: WinPatrol Forum; WinPatrol How-to's, Tips and Information;
WinPrivacy Forum and WinAntiRansom Forum. But each of the supplied links yields "The topic or board you are looking for appears to be either missing or off limits to you."

Online Corrine

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Re: Quality of Support from WinPatrol
« Reply #17 on: October 05, 2018, 10:29:54 PM »
Hi, Lion.

Yes, it is sad that whatever has been going on has prevented Bret from updating the programs and sending an updated newsletter.  Generally speaking, however, it seems that, until you encountered the issue with WinCatalog, WinPatrol has continued doing just what it is supposed to do.   

Not having heard about WinCatalog before, I found a review of the free version that is in the Windows Store (Get WinCatalog 2018 - Microsoft Store):

Quote
This app had a five star rating with no written reviews that I could find. I installed it twice and repeatedly tried to created a disk catalog and each time received an error message that the app had quit working. Since I could not create even one catalog, the app was useless to me.

As to the forums we had here, they were closed in September of last year and archived earlier this year.  For many years, LandzDown was the "Unofficial Support Site for WinPatrol", approved first by Bill Pytlovany and subsequently by Bret when Bill retired and Bret purchased WinPatrol.  However, it got to the point that there were very few posts and we agreed with Bret to close the forums but before archiving them, the old posts were moved to this forum. 


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Offline plodr

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Re: Quality of Support from WinPatrol
« Reply #18 on: October 06, 2018, 12:52:54 PM »
WinCatalog is from a completely different company so it should not be confused with WinPatrol.

Here is the company info for WinCatalog
https://www.orange52.com/