I'm having an issue with a Dell Inspiron laptop, that I upgraded from Windows 7 to Windows 10, using the Media creation tool.
Everything went OK, all the updates are done, but the problem is the following:
When I select Restart, the computer starts, there is the Dell screen, then the Windows logo, and then a black screen (no white moving arrow). It's not the black when the computer is turned off, but it's black. What "solves" the problem: Click the power button once, the computer gets in to sleep mode, and then once more, to wake it up. After this, the log in screen appears. The log in screen appears also when I close the lid (the computer gets into sleep mode), and then open it again. In other words, the computer needs to sleep and then wake up!
No problem at all if I shut down and then press the Start button. The problem is only when I select Restart.
I already checked the display driver (Intel) checked for updates, uninstalled and reinstalled but nothing changed.
A topic I found suggests bios updating, but I'm not sure if I can do this.
So... I'm asking here for help, hoping that a simple and unexpected solution will occur, as always!
Thank you!
