Author Topic: can't shut down windows 7  (Read 1916 times)

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Offline mary3444

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can't shut down windows 7
« on: March 30, 2017, 01:22:18 PM »
Yesterday my husband left the desktop computer on & not being used for about 3 hrs. When I went to turn the computer off it will not shut down. Everything was closed but nothing happened. I had to shut it off the wrong way. Help please.  Thanks

Offline Digerati

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Re: can't shut down windows 7
« Reply #1 on: March 30, 2017, 02:04:04 PM »
There's really nothing to go on to help now because we don't know what caused the lock up in the first place.

I recommend you turn it on and boot it up again, then "gracefully" shut it down the correct way through the Start menu. This will hopefully reset any corrupt setting and clean up any temporary files that were left dangling when it locked up. Then see how it works.
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Offline plodr

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Re: can't shut down windows 7
« Reply #2 on: March 30, 2017, 02:07:29 PM »
When that happens, I use ctrl+alt+delete to try and see what process is running. Sometimes Task Manager comes up and other times I have to wait or it never comes up. I have been know to lean on the power button to shut it down when all else fails. I assume that's what you meant by shutting it off the wrong way. I hope you didn't pull the plug.

Have you turned on the computer today to see what happens?
Normally you get a message that it wasn't shut down properly. I try normal startup as the choice to see what happens. (But I have images in case something really doesn't allow the computer to start).

Please explain how you shut down the computer.

Offline mary3444

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Re: can't shut down windows 7
« Reply #3 on: March 30, 2017, 03:21:14 PM »
First let me say I know nothing about computers. I tried using ctrl=alt-delete & nothing happens. I did not pull the plug I shut it off by the power button. The same thing is going on today. When I turn on the computer it shows a box that says locked mary, if I hit that the computer then comes on. Under the thing that says mary locked it says switch user.
 I never got a message today that it was not shut down right. To shut down I go to Start menu & hit shut down.
The only thing different yesterday was the computer was left on for about 3 hrs with no one doing anything, then I went on for some time, shut all the things down & tried to shut it off which it would not do.
Digerati said to turn it on & boot it up again, don't know what that means or to gracefully shut it down the correct way.
I just am at a loss as to fix this problem
Thanks
Mary

Offline v_v

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Re: can't shut down windows 7
« Reply #4 on: March 30, 2017, 11:17:05 PM »
Mary,

I cannot speak directly for Windows 7 any longer because I upgraded one computer to Windows 10 and the other one remains on Windows XP.  But one of the ways to leave one's computer running (that is in full working order) while one is away (let's say gone to the restroom), but to block anyone else from having access to it while one is away is to "lock it."  This can be done by various means including hitting the "windows key" and the "L key" simultaneously.  This will "lock" the computer.  Sometimes people set their computers to automatically "lock" after a certain time period of non-use.  (Maybe this automatic mode is how your computer is set up, I do not know.)

To unlock the computer under normal circumstances (let's say when you come back from the restroom) one needs to simultaneously use the "ctrl" + "alt" + "del" keys to bring back a log on screen which will ask for your "user name" and "password."  At that point one simply has to type in the correct user name and password of the person who locked the machine to begin with, hit the enter or return key, and then the machine automatically opens up again for normal use.

You wrote

Quote
When I turn on the computer it shows a box that says locked mary, if I hit that the computer then comes on.


What do you mean when you say "if I hit that the computer then comes on?"  The confusing part here is that you say you turn the computer on, and then later you say that it comes on.  What is the difference in these two statements?  What happens or what do you see when the computer "comes on" as you said?  Is it still locked when it "comes on?"  (To ask in another way, you seem to say that you see the "locked mary" screen when it "turns on", so what do you see after you "hit that" and then it "comes on?")

If the computer is still locked, do you see any link or option to "log on?"  If you do not see this option, then when it "comes on" try (1) simultaneously using the "ctrl" + "alt" + "del" keys to bring back a log on screen which will ask for your "user name" and "password."  If that does not work try (2) clicking the "switch user" button or link that you see.  This may lead you to a log on screen asking for a user name and password.  It might also give you a list of user accounts to choose from.  If this latter step happens then you want to choose and click the account "mary."  Hopefully this would also lead you to a log on screen where you would type in your user name and password, and then hit enter.

All of the above steps depend on you knowing your user name and password.  If you do not remember these then the situation may become much more complicated (and probably beyond my meager knowledge).  But try the steps above first and report back to us.

v_v
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Offline Digerati

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Re: can't shut down windows 7
« Reply #5 on: March 31, 2017, 02:07:19 PM »
Quote
Digerati said to turn it on & boot it up again, don't know what that means or to gracefully shut it down the correct way.
Turning the computer on and booting it up mean pretty much the same thing. Turning it on is pressing the power button. Booting refers to the operating systems (Windows) loading and getting ready for user input.

"Gracefully" shutting down means to turn of the computer the right way. Yanking the plug out of the wall is not a "graceful" shutdown. Suddenly killing ("crashing") the power does not give Windows or your open applications time to properly save any open files and exit. Going through the Start menu and clicking "Shut down" is the graceful and proper way as it allows Windows and your apps to save any open files, delete temporary files, then exit and shutdown.

By going through the process of a proper boot up and graceful shut down again after a sudden power loss, in many cases, it allows Windows to clear out and reset corrupted files and settings that occurred when the computer crashed.
Bill (AFE7Ret)
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Offline winchester73

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Re: can't shut down windows 7
« Reply #6 on: March 31, 2017, 07:37:40 PM »
To follow up on what Digerati posted ...

When your computer is turned off, and you press the power button to start it up, the first set of instructions the processor carries out is the POST (Power-on Self Test).  This is basically a system and diagnostic function test.

He wants you to shut down the computer, count to ten, and then press the power button.

Tell us what operating system his computer runs (Windows 7, 8, 10, etc), and we can give you specific instructions.
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Offline mary3444

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Re: can't shut down windows 7
« Reply #7 on: March 31, 2017, 08:38:48 PM »
It is only my husband & I who use this computer & he knows less then I do about computers.  We have never gotten up & locked the computer, never knew how to do this & would not try.

I turn the power on & the screen says locked, if I go to that with the mouse & curser & hit that the computer will then go on the way it is suppose to. I don't see a option that tells me it is still locked. I know my user name but have no clue what the password is.

Now the computer works fine till it is time to shut it off. I always go to start & hit shut down but now that does not work. I have to go to power to shut it down. Up to now I have always turned the computer off  the right way. I never shut it down by pulling the plug. When the computer is off I do at time have to unplug the computer because of bad storms, already lost one computer because of this.

I have Windows 7

Thanks for being patient with me on this

Mary


Offline Corrine

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Re: can't shut down windows 7
« Reply #8 on: March 31, 2017, 09:15:35 PM »
Hi, Mary.

Since you merely hit enter when you see the Mary logon, then you apparently do not have a password set up.

As to adding Shut Down back to the Start Button, please try the following:

1.  Right-click the task bar and click Properties
2.  Click the "Start Menu" tab.
3.  Click the button to the right of Power button action, select "Shut Down".
4.  Click OK
5.  Check to see if Shut Down is one of the options.


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Offline mary3444

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Re: can't shut down windows 7
« Reply #9 on: April 01, 2017, 08:25:38 PM »
Should I have a password set up & if so how do I do that?

I never lost the shut down button it just will not work when I hit it.

Mary