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Software & More => Computer Problems, Questions and Solutions! => Topic started by: BigTuc on March 13, 2008, 06:52:22 PM

Title: can you help
Post by: BigTuc on March 13, 2008, 06:52:22 PM
Can you help me ,   (https://www.landzdown.com/proxy.php?request=http%3A%2F%2Fi123.photobucket.com%2Falbums%2Fo284%2FmrT57%2F23_31_7.gif&hash=7a3c075e3284093e50fed1620ac0713688204e1a)                       as I keep geting this and do not under stand why

(https://www.landzdown.com/proxy.php?request=http%3A%2F%2Fi123.photobucket.com%2Falbums%2Fo284%2FmrT57%2Ferrornmesage.jpg&hash=c4cfac3f48e9e731e2dcc6ec33ea80bbbcb678cb)

                                    (https://www.landzdown.com/proxy.php?request=http%3A%2F%2Fi123.photobucket.com%2Falbums%2Fo284%2FmrT57%2Fhammy-1.gif&hash=5a738daadf2e6ef895e23e96a37babde08b0e972)BigTuc
Title: Re: can you help
Post by: Frands on March 13, 2008, 09:31:29 PM
Hi Big Tuc
Do you have one of these installed on your computer:BBC iplayer, sky anytime or 4od ?

If any of these are installed on your computer, when you start up your computer, one of the services that will automatically startup is kservice.exe. This service is used 4 p2p services and uses up a proportion of your bandwith. It cannot be disabled unless you uninstall the program which uses it.

A good read: http://hintofsarcasm.com/2006/01/12/sky-by-broadband/ (http://hintofsarcasm.com/2006/01/12/sky-by-broadband/)
Title: Re: can you help
Post by: Basementgeek on March 13, 2008, 09:36:49 PM
Hi:

Kservice

Maybe related to kontiki.exe -It is a secure data delivery application by Kontiki Inc. which delivers data such as images and files to secure servers for sharing.

Is this a work related PC?

BG
Title: Re: can you help
Post by: Paddy on March 13, 2008, 11:05:53 PM
BigT, is that the download manager you use ...kontiki  ??

Paddy..
Title: Re: can you help
Post by: winchester73 on March 14, 2008, 12:21:31 AM
As I recall, that used to come with Channel 4 on Demand and Sky By Broadband (Sky Movies?) ... maybe also BBC iPlayer.
Title: Re: can you help
Post by: BigTuc on March 14, 2008, 12:34:33 AM
stealthzone I have sky anytime is that what up.shurd I delete it from PC
thanks for your post.
Title: Re: can you help
Post by: Frands on March 14, 2008, 10:05:24 AM
Hi Bictuc

You can try and uninstall Sky Anytime and Kontiki from your PC, but first I would give Sky Anytime a phonecall on number: 0870 609 4508.
What I don't like is that this Kontiki stuff steal that much proportion of your bandwith.

I´ve been searching on Sky Anytime's homepage and have found following uninstall solution:

How do I remove Sky Anytime on PC from my PC?

Quote
To remove Sky Anytime on PC from your PC follow these steps: 1. Click on the 'start' button 2. Select control panel 3. Click on the option 'add or remove programs' 4. Find Sky Anytime on PC and click on it 5. Click on the 'Remove' button. This will delete Sky Anytime on PC from your PC. You may also wish to remove Kontiki, the secure peer-to-peer technology which distributes video files, from your PC - see ‘’How can I remove or uninstall Kontiki from my PC?’’

https://anytimepc.sky.com/vod/content/Home/Application_Navigation/Help/FAQ%27s/Installation/content/l/l/content/termsPage.do#faq-number8



How can I remove or uninstall Kontiki from my PC:

Quote
If you no longer intend to use Sky Anytime on PC, then you may wish to remove Kontiki. Please note that removing Kontiki from your computer will mean that Sky Anytime on PC can no longer operate at all. If you decide this is what you wish to do you will need to run a program called KClean. Follow the instructions below to start this activity. IMPORTANT GUIDANCE NOTES: • Printout the instructions below and have them to hand whilst performing this procedure. • You must follow these instructions EXACTLY to ensure that you CORRECTLY remove all components of Kontiki from your computer. • Using KClean.exe to remove the Kontiki peer-to-peer service ("Kontiki") from your PC, will also remove Kontiki from any other programs on your PC that utilise Kontiki. These programmes include (but are not limited to) BBC iMP, Kontiki Delivery Manager, Cinequest Delivery Manager, AOL Hi-Q Delivery Manager, Palm Support, and the Open Media Network. Once you have used Kclean.exe, you will need to delete and re-install these programs to continue using them. • By downloading KClean.exe, you acknowledge that Sky is providing KClean.exe on Kontiki, Inc's behalf, acting as Kontiki, Inc's agent. You also acknowledge and agree that Sky will not be responsible or liable for the fitness for a particular purpose of KClean.exe, or for any loss or damage that you suffer as a result of your use of KClean.exe. INSTRUCTIONS FOR USING KCLEAN.EXE 1. Exit all documents and programs before you begin 2. Download and save KClean.exe to your PC (for example, to the My Documents folder) 3. Locate and double-click the KClean.exe program 4. You will see a security warning message - Click 'RUN' 5. KClean.exe now opens, displaying several options 6. Click 'SELECT ALL' for KDM Options, KDX Options, and KService Options, so that all of the options in these 3 categories are ticked 7. Click 'OK' 8. A warning message appears asking if you wish to continue - click 'YES' 9. Wait a few moments while the components are being removed 10. A confirmation message appears, stating that KClean completed successfully - click 'OK' 11. In a few cases, KClean.exe cannot complete its actions, and you will see an error message 12. If this happens, restart your PC, then repeat steps 1-10 until KClean has completed successfully.


https://anytimepc.sky.com/vod/content/Home/Application_Navigation/Help/FAQ%27s/Using_Sky_Anytime_on_PC/content/termsPage.do#faq-number12 (https://anytimepc.sky.com/vod/content/Home/Application_Navigation/Help/FAQ%27s/Using_Sky_Anytime_on_PC/content/termsPage.do#faq-number12)

You are also able to get help from Sky Anytime on phone number : 0870 609 4508 or use the Eform options on the following link Sky Anytime on PC form:

https://mysky.sky.com/portal/site/skycom/support/contactusguest?setaction=skyAnytimeOnPC (https://mysky.sky.com/portal/site/skycom/support/contactusguest?setaction=skyAnytimeOnPC)
Title: Re: can you help
Post by: Frands on March 14, 2008, 10:36:31 AM
Please also read this: http://www.pcdoctor-guide.com/wordpress/?p=2452 (http://www.pcdoctor-guide.com/wordpress/?p=2452)
Title: Re: can you help
Post by: Temmu on March 14, 2008, 12:39:13 PM
kservice is viewed as malware by some.
kservice uses your bandwidth for the benefit of the company.
as listed above, i'd remove it...
you may need to run a scan with
spybot s&d
super anti malware
rootkit revealer


a little info:
http://www.processlibrary.com/directory/files/kservice
http://www.pcadvisor.co.uk/forums/index.cfm?action=showthread&threadid=303152&forumid=2
http://msmvps.com/blogs/thenakedmvp/archive/2006/02/17/84036.aspx

google lists tons of other stuff, of course...
Title: Re: can you help
Post by: Ripley on March 15, 2008, 12:59:51 AM
Quote from: Big Tuc
as I keep geting this and do not under stand why

I have those moments on the computer too Big Tuc (https://www.landzdown.com/proxy.php?request=http%3A%2F%2Fwww.kolobok.us%2Fsmiles%2Fhe_and_she%2Fgirl_sigh.gif&hash=17ec17044be69d6f87df7194421ac8365fd673e1)

You could have been "asked" by one of your security programs whether to "allow" KService.exe and did not recognize/understand that KService.exe was part of Sky AnyWhere?  Your firewall maybe?

As stealthzone posted to you:
Quote
If any of these are installed on your computer, when you start up your computer, one of the services that will automatically startup is kservice.exe. This service is used 4 p2p services and uses up a proportion of your bandwith. It cannot be disabled unless you uninstall the program which uses it.
(Bold added by me)

("4 p2p services"= for "peer to peer" services)

Just read through all the information people have posted above, and as I think I understand it, Big Tuc, you need to make a decision about watching movies on your computer with this Sky AnyWhere.  But be warned this might come at a cost/trade off (bandwidth) of a slower computer? and allowing your computer/internet plan that YOU pay for, to be "shared" with other computer users. 

You OK with that?

If you decide that you are not OK with that, stealthzone posted instructions for more than one "thingy" to be uninstalled and how to do it.  The answer is not a one step..."just delete" this.

Any chance you have a friend or family member (https://www.landzdown.com/proxy.php?request=http%3A%2F%2Fwww.kolobok.us%2Fsmiles%2Fartists%2Fviannen%2Fviannen_47.gif&hash=178465033b0c9d92a04c81ccc667c4d67a5a5aac) that you can call to help sort out this Sky Anywhere?

If not, let us know which way you want to go...how to make that error message go away and watch movies, or how to completely uninstall it.  It looks to be an all or nothing thing as I read it.

It was a question I would have asked about too! (https://www.landzdown.com/proxy.php?request=http%3A%2F%2Fwww.kolobok.us%2Fsmiles%2Fhe_and_she%2Fgirl_smile.gif&hash=ebd85b1fde97b6a9a2ac0e6be693496c9b6f3a24)
Title: Re: can you help
Post by: GR@PH;<'S on March 15, 2008, 10:46:14 PM
BigTuc,
Quote
.shurd I delete it from PC
Well you got some options you could wait till that family member comes and geet him to do it  or
you could check your firewall settings to see if you are blocking it if so remove it then restart the program again only this time Allowing it.

GR@PH;<'S   :Hammys pint:
Title: Re: can you help
Post by: Frands on March 16, 2008, 12:09:50 PM
I really do like BBC but Sky I am not that familiar with. But how come that them two well respected compagnies uses malware stuff and furthermore the uninstaller kclean.exe is not available on the sites they are linking to. If it´s available it is hidden very good :( . I really dislike programs which I am not able to delete the normal way!
Well, I have found the uninstaller kclean.exe here:
http://www.omn.org/support/Troubleshooting/support0705.shtml
Title: Re: can you help
Post by: Temmu on March 16, 2008, 04:56:59 PM
there is something weird with the fact that every major company has a separate uninstall program (besides the add/remove applet).

what do the components do that are left behind?  call home with your personal data, of course.
Title: Re: can you help
Post by: BigTuc on March 17, 2008, 11:57:51 PM
 (https://www.landzdown.com/proxy.php?request=http%3A%2F%2Fi123.photobucket.com%2Falbums%2Fo284%2FmrT57%2F3_12_29.gif&hash=a9f60b294b0f02127e42f0e6757beaefb7276d53)  Thank to all for your help with my problem .
I got help by tying  some fishing line to a brandy bottle and put it right next to  GR@PH;<'S
and his wheelchair and he soon came rolling in to help fix it in no time
The brandy bottle  is now empty,
(https://www.landzdown.com/proxy.php?request=http%3A%2F%2Fi5.photobucket.com%2Falbums%2Fy197%2FANG-Graphics%2Fdrunk.gif&hash=63f335d1edc2e1eedfa1777ad3034634a93f650c)GR@PH;<'S is now sleeping it off  :hysterical:

big Thank You  My Frends      big Thank You  My Frends    big Thank You  My Frends      big Thank You  My Frends      big Thank You  My Frends    big Thank You  My Frends big  Thank You  My Frends      Thank You  My Frends    big Thank You  My Frends big Thank You  My Frends      big Thank You  My Frends    big Thank You  My Frends
Title: Re: can you help
Post by: Ripley on March 18, 2008, 02:13:26 AM
Your welcome Big Tuc  :)

Sometimes "it takes a village" with these computer questions.

Glad you got it sorted! (https://www.landzdown.com/proxy.php?request=http%3A%2F%2Fwww.kolobok.us%2Fsmiles%2Fhe_and_she%2Fgirl_smile.gif&hash=ebd85b1fde97b6a9a2ac0e6be693496c9b6f3a24)
Title: Re: can you help
Post by: GR@PH;<'S on March 18, 2008, 01:46:22 PM
Bigtuc,
Quote
GR@PH;<'S is now sleeping it off
A few hours sleep and I sober enough for some more  :mitch:

At least your PC is running as it once did (https://www.landzdown.com/proxy.php?request=http%3A%2F%2Fwww.getsmile.com%2Femoticons%2Ffunny-smileys-68129%2Fsunglasses2.gif&hash=e5dc82d5f42879b1d8643e2a71d13546be2420cf)

GR@PH;<'S   :Hammys pint:
Title: Re: can you help
Post by: Frands on March 18, 2008, 01:56:56 PM
Hi BigTuc

You're welcome :). I'm glad you got your problem fixed and you again can have lots of happy hours with your computer