Author Topic: Explorer.exe has Unexpectedly Quit - iaStor Problem  (Read 16478 times)

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Offline babyoh

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Explorer.exe has Unexpectedly Quit - iaStor Problem
« on: September 26, 2008, 11:07:29 PM »
about 3 weeks ago, i started getting mysterious alerts "explorer.exe has encountered a problem and needs to close."

either nothing happens as a result -- or a few folders close.

 :thud:
event viewer shows me i'm getting lots of these (which DON'T always lead to observable probs):
System Warning - Event ID: 51 - "An error was detected on device \Device\Harddisk0\D during a paging operation"
- Immediately followed by:
System Error - Event ID: 9 - iaStor - "the device, \Device\Ide\iaStor0, did not respond within the timeout period"


every so often (about 1 out 15x), the above "misfires" cause an APPLICATION ERROR:
"Faulting application explorer.exe, version 6.0.2900.3156, faulting module , version 0.0.0.0, fault address 0x00000000"

This APPLICATION ERROR is when the "explorer.exe has unexpectedly quit" alert shows.

* googling, i learned  iastor0.inf  is a SATA Hard Disk Controller Device Driver.
all my drivers should be automatically updated though- via software running in the bg.

- (NOTE: Nothing unusual preceded the alerts 3 weeks back -- no new software, etc. -- just regular MS XP updates and norton anti-virus updates. Firefox browser was updated a week or so earlier -- v2 to 3 -- but this shouldn't have caused problem.)

ANY IDEAS, ANYONE?
i'm stumped....


 :confused: :blink: :thud: :hysterical: :Win73:






Offline babyoh

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Re: Explorer.exe has Unexpectedly Quit - iaStor Problem
« Reply #1 on: September 26, 2008, 11:17:35 PM »
ps

here are screenshots of the prob, as seen by event viewer











Offline Paddy

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Re: Explorer.exe has Unexpectedly Quit - iaStor Problem
« Reply #2 on: September 26, 2008, 11:27:41 PM »
Try turning off.  automatically updated though- via software running in the bg.

And see if that helps. When was the last driver update you got?

Question why do you need to have drivers to update automatically?

I for one wouldn’t, reason being if there’s a fault with an update then you have the problem automatically via the update..

Could you not subscribe to the  driver/ manufactures update via email / post on a forum.?

Paddy..

This is one race of people for whom psychoanalysis is of no use whatsoever - Sigmund Freud (about the Irish)

Never argue with a fool, they will lower you to their level and then beat you with experience.

Offline babyoh

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Re: Explorer.exe has Unexpectedly Quit - iaStor Problem
« Reply #3 on: September 27, 2008, 07:28:03 AM »
i don't know how to turn it off
i'll email the company
- i'm on a fujitsu notebook
it has a fujitsu driver update shortcut icon -- when i click on it, it says "this program is already running."

(i'm not given any option to turn it off, via RIGHT Clicking.)
i'll have to write the co.

do you think this could be the problem?

Offline babyoh

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Re: Explorer.exe has Unexpectedly Quit - iaStor Problem
« Reply #4 on: September 27, 2008, 08:36:31 AM »
i just got this email, from the computer manufacturer.

it doesn't sound right to me, since my "explorer.exe has unexpectedly quit" errors are ALWAYS preceded by iaStor problems.

seems like iaStor would be the issue to deal with.


- On a computer that is running Microsoft Windows XP or Microsoft Windows Server 2003,
the Explorer.exe process may experience an error in Rkadmin.dll and unexpectedly
quit. To work around this problem, uninstall the Microsoft Windows 2000 Resource
Kit.

Or its possible that you need to re image your notebook. FYI: please back up all
important files that you have there.

Offline Eric the Red

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Re: Explorer.exe has Unexpectedly Quit - iaStor Problem
« Reply #5 on: September 27, 2008, 09:17:51 AM »
Please open Control Panel | Device Manager and look in "Disk Drives" for your drive. Are there any yellow symbols displayed alongside the drive icon? If you right click on it and look at the properties of the drive the Device Status of the General tab should be reading "This device is working properly."
"The time to start running is around about the "e" in "Hey, you!" "

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Offline R-C

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Re: Explorer.exe has Unexpectedly Quit - iaStor Problem
« Reply #6 on: September 28, 2008, 07:28:15 PM »
just wondering here is that item listed in services and could you possibly disable it through there?

have you run belarc and see if it says anything about your hard drives health?

You may want to read this article sounds similar.?
http://www.pdsys.org/blog/2007/04/10/DellAndIntelScrewUpBigTimeIaStorAndWindowsVista.aspx
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Offline Paddy

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Re: Explorer.exe has Unexpectedly Quit - iaStor Problem
« Reply #7 on: September 28, 2008, 10:35:26 PM »
babyoh, can you give us some info as to what you have done / tryed ?



numbnuts...

This is one race of people for whom psychoanalysis is of no use whatsoever - Sigmund Freud (about the Irish)

Never argue with a fool, they will lower you to their level and then beat you with experience.

Offline babyoh

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Re: Explorer.exe has Unexpectedly Quit - iaStor Problem
« Reply #8 on: September 29, 2008, 08:16:34 AM »
* eric the red,
no yellow symbols - only 1 drive in Disk Drives - Device Manager and it DOES say "working properly" on right-click.
(couldn't get to Dev Manager via control panel- had to right-click MyComputer-Manage-Device Driver.)

- it gives me the option to "UPDATE DRIVERS" -- would it hurt for me to try this?
drivers are supposed to automatically update via "Fujitsu Driver Update"

* R-C
re:
http://www.pdsys.org/blog/2007/04/10/DellAndIntelScrewUpBigTimeIaStorAndWindowsVista.aspx
sounds similar -- except i don't use a dell (i'm on a fujitsu), and not RAID
- i googled "iastor" "fujitsu" -- there are others who have had the identical errors, but their result is crashing or freezing.
mine is: i get the ALERT "explorer.exe has encountered a problem and needs to close" -- then either nothing happens, or a few folders disappear.

- i just googled belarc
is it safe to download (and use) from here:
 http://www.belarc.com/free_download.html

it's good - safe - recommended?











Offline babyoh

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Re: Explorer.exe has Unexpectedly Quit - iaStor Problem
« Reply #9 on: September 29, 2008, 08:51:53 AM »
R-C
i didn't understand this:
"is that item listed in services and could you possibly disable it through there?"
did you mean to "END PROCESS" is task manager?
i have "services.exe" and "explorer.exe" in there - but don't think i should kill those.

numbnuts
i spent forever troubleshooting my browser crashes, which started about a week before this explorer.exe problem began.
despite (some) differences in Event Viewer reports -- i noticed both firefox and opera had crashes related to me streaming videos, usually in full-screen mode.

the crashes were only with the LATEST BUILDS of opera and FF, by the way. never had the problem before.

more than 1 thing may be going on, but i isolated the FF crashes to a bug with flashblock- the addon in FF3 will crash URL forms for full-screen video streaming about 90 percent of the time (small screen is fine, for some reason).

* the explorer.exe / iaStor prob is a bit of a mystery.
i googled, but everyone else with the same warnings and errors, has more severe consequences.

the only pattern i've noticed, is that the ERROR ALERT (when i get it) tends to show about 10 minutes after i've booted, and am opening folders and files.

i wouldn't be nearly as concerned, except i pop A LOAD of iaStor errors (most with no problems).

that can't be right.

it seems much worse than the others- which i was able to trace and control (by watching small frame vids, instead of full-screen ones.)






Offline Paddy

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Re: Explorer.exe has Unexpectedly Quit - iaStor Problem
« Reply #10 on: September 29, 2008, 01:00:17 PM »
Does Your Explorer Crash When You Enter a Folder With Lots Of Video Inside It In Thumbnail View?

Reason I ask is Ive found this can you check out this thread and read and see if it helps ..

http://forums.techguy.org/windows-nt-2000-xp/671097-solved-internet-explorer-other-windows.html


Paddy..
This is one race of people for whom psychoanalysis is of no use whatsoever - Sigmund Freud (about the Irish)

Never argue with a fool, they will lower you to their level and then beat you with experience.

Offline Eric the Red

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Re: Explorer.exe has Unexpectedly Quit - iaStor Problem
« Reply #11 on: September 29, 2008, 08:49:31 PM »
nummy,

I think you are on to something. That seems to fit nicely with the Event ID: 51 description - http://support.microsoft.com/kb/244780
"The time to start running is around about the "e" in "Hey, you!" "

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Offline Paddy

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Re: Explorer.exe has Unexpectedly Quit - iaStor Problem
« Reply #12 on: September 30, 2008, 12:36:13 PM »
Eric lets hope we are starting to narrow it down.. :Hammys pint:

babyoh ..

Quote
(couldn't get to Dev Manager via control panel- had to right-click MyComputer-Manage-Device Driver.)

The easy way to get to divice manager is to do this:

Click Start, in the search bar type in: devmgmt.msc then press enter.

Paddy... :goodie:
This is one race of people for whom psychoanalysis is of no use whatsoever - Sigmund Freud (about the Irish)

Never argue with a fool, they will lower you to their level and then beat you with experience.

Offline babyoh

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Re: Explorer.exe has Unexpectedly Quit - iaStor Problem
« Reply #13 on: October 04, 2008, 04:41:20 AM »
sorry i've been off a few days. everything happens at once, got overwhelmed.

- this is very confusing.
i have a folder with 37 videos in it (is that alot?) - they are in thumbnail view
i never noticed crashing opening the folder (although, these crashes DID start around the time i created it.)

i opened the folder at least 30x with no crashes -- (i checked for EventID warnings 51 or errors 9 a few times, but NONE were generated by me opening the folder, at least the times i checked.).

* i'm still accumulating EventID warnings and errors 51 and 9 like mad.
i can't find any pattern that causes them.

- the EXPLORER.EXE has encountered... and will close alert i've gotten fairly rarely. i haven't had one for maybe a week.
BUT
when i have gotten those, they've been immediately preceded by the EventID warnings and Errors (which makes me suspicious).

** this may be a stupid question.
in the ms example they say "an error was detected on \Device\Harddisk3\DR3 "
i'm \Device\Harddisk0\D

is it possible my HD is named "0" (ZERO)?
i'm on my C drive, the D is partitioned at 1 GIG- but it's empty, it serves some purpose if i ever need to re-format or something i don't understand. fujitsu said there was something in there that allows me to boot, if i need it- but it's EMPTY when i Right-Click it.

* i've been on this computer for 13 hours straight.
no noticeable problems, except for 1 FF crash when i tried to stream a full-screen video (it's a bug, i can stream full-screen on opera just fine.)

anyway.
no alerts, nothing unusual.

and my event viewer says i started getting 9's and 51's 2 hours after i powered on.
it's ALWAYS a 51 warning, and then a 9 error (iaStor) immediately after, so they're in pairs of 2's. - i never get one without the other.

i've had 14 pairs occur in the last 14 hours. (they're at irregular intervals; i may not get any for a while, and then a bunch at one time.)

* i'm tried to decode my 51's, using this page:
http://support.microsoft.com/kb/244780

but i can't figure it.

- this is my event id 51, if anyone can decipher what it means

0000: 04 00 68 00 01 00 b6 00   ..h...¶.
0008: 00 00 00 00 33 00 04 80   ....3..€
0010: 2d 01 00 00 00 00 00 00   -.......
0018: 00 00 00 00 00 00 00 00   ........
0020: 00 00 00 00 00 00 00 00   ........
0028: 9c c6 25 00 00 00 00 00   œÆ%.....
0030: ff ff ff ff 03 00 00 00   ÿÿÿÿ....
0038: 40 00 00 09 00 00 00 00   @.......
0040: 05 20 0a 12 8c 00 20 40   . ..Œ. @
0048: 00 10 00 00 0a 00 00 00   ........
0050: 00 b0 29 87 b0 c2 3e 88   .°)‡°Â>ˆ
0058: 00 00 00 00 08 00 34 88   ......4ˆ
0060: 00 00 00 00 a7 70 c2 05   ....§pÂ.
0068: 2a 00 05 c2 70 a7 00 00   *..Âp§..
0070: 08 00 00 00 00 00 00 00   ........
0078: 00 00 00 00 00 00 00 00   ........
0080: 00 00 00 00 00 00 00 00   ........
0088: 00 00 00 00 00 00 00 00   ........



Offline babyoh

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Re: Explorer.exe has Unexpectedly Quit - iaStor Problem
« Reply #14 on: October 04, 2008, 04:53:05 AM »
i don't understand something.

on microsoft's http://support.microsoft.com/kb/244780, it says this:

"Under certain circumstances, the system logs the following event ID 51 event message:
An error was detected on device \Device\DeviceName during a paging operation
In this case, no harmful affects are experienced.
"

are they saying that this (below) is ALWAYS 100 percent safe (even if it's followed by a iaStor event error 9)?
An error was detected on device \Device\DeviceName during a paging operation

- thanx for all your help, btw!