Author Topic: Explorer.exe has Unexpectedly Quit - iaStor Problem  (Read 16483 times)

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Offline Eric the Red

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Re: Explorer.exe has Unexpectedly Quit - iaStor Problem
« Reply #15 on: October 04, 2008, 09:50:04 AM »
babyoh,

We are going to make an edit to your registry, however, you must be aware that incorrect changes to the registry can render your machine unusable. If you are to do this it is imperative that you make a backup of the current registry settings. Please read and follow the instructions at this linked page:

How to back up and restore the registry in Windows

Having backed up the registry perform the following steps:

Click "Start | Run" and enter regedt32 - hit "Ok"

In the left hand pane of Registry Editor navigate to [HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\iaStor\Parameters]
Still in the left hand pane, right click on the key Parameters and rename it to Parameters.Bad

Close Registry Editor and reboot your machine. Let us know if the problem persists.
"The time to start running is around about the "e" in "Hey, you!" "

The information I provide is provided "AS IS" without warranty, and confers no rights.

Offline babyoh

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Re: Explorer.exe has Unexpectedly Quit - iaStor Problem
« Reply #16 on: October 05, 2008, 09:34:12 PM »
oh boy. nervous about editing the registry.  :shock:

now, i NEVER move to the right-hand pane, correct?
i right-click on Parameters -- which on the LEFT?

* what am i doing exactly? -- will a new Parameters be generated, after i rename the old one to Parameters.Bad and reboot ?
(did my old Parameters get corrupted?)

- also, i haven't had any crashes or odd error messages in about a week.
but event viewer still shows A LOT of those warnings and errors (9's and 51's) -- those are BAD, right?
are those those are Definitely bad -- eventhough they aren't causing me to crash or get weird alerts now?

Offline babyoh

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Re: Explorer.exe has Unexpectedly Quit - iaStor Problem
« Reply #17 on: October 06, 2008, 04:49:19 AM »
it didn't work   :smash:

i went offline, turned off tea-timer, made a system restore point, then navigated to Parameters.

i right-clicked, and exported a copy -- just to be extra safe.

re-named Parameters to Parameters.Bad, and rebooted at 10.14pm pac time.

then... checking event viewer...

i had an ERROR 9 two minutes into bootup at 10.16.04pm (this was the FIRST 9 Error I've Gotten an that WASN'T preceded by a WARNING 51 -- WHAT's It MEAN? is it a halloween zombie thing? i did something by renaming Parameters -- it had some effect.)

** at 10.20.45pm, i got DISK warning 51, immediately followed by a ERROR iaSTOR 9 (which was at 10.20.45pm too)

* at 10.30.39pm, it happened again (the 51 and 9)

so, it's back to the way it was

 :hysterical:


Offline Eric the Red

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Re: Explorer.exe has Unexpectedly Quit - iaStor Problem
« Reply #18 on: October 06, 2008, 08:19:13 PM »
Sorry to hear that it didn't work. The "Parameters" registry key would have been re-created when you rebooted and i was hoping that that would solve the problem. Obviously this was not the case.

I think that we need a little more information about how your drive is configured. Would you please go to the following link and in the resulting text file follow the instructions given in Section 4 only. Please report back with details of the type of controller on your machine.

http://downloadmirror.intel.com/16750/eng/readme.txt

"The time to start running is around about the "e" in "Hey, you!" "

The information I provide is provided "AS IS" without warranty, and confers no rights.

Offline babyoh

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Re: Explorer.exe has Unexpectedly Quit - iaStor Problem
« Reply #19 on: October 07, 2008, 08:29:12 AM »
in device manager:
SCSI and RAID Controllers was present --
expanded:
OZMicro Integrated MMC/SC Controller
OZMicro Integrated MS/SM/xD Controller


***
IDE ATA/ATAPI controllers was present-
expanded:
Intel(R) 82801G (ICH7 Family) Ultra ATA Storage Controllers - 27DF
Intel(R) 82801GBM SATA AHCI Controller
Primary IDE Channel


- according to the webpage, it looks like i'm in AHCI Mode

Offline GR@PH;<'S

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Re: Explorer.exe has Unexpectedly Quit - iaStor Problem
« Reply #20 on: October 07, 2008, 02:08:50 PM »
babyoh,
I see you did not do as numbnuts said as this would have seen you right :
Quote
Does Your Explorer Crash When You Enter a Folder With Lots Of Video Inside It In Thumbnail View?

Reason I ask is Ive found this can you check out this thread and read and see if it helps ..

http://forums.techguy.org/windows-nt-2000-xp/671097-solved-internet-explorer-other-windows.html


Paddy..
go on give it a go  .

GR@PH;<'S   :Hammys pint:
press Enter then have a Brandy then if the problem is still there have another Brandy
Q: does it work
A: It does seem to for a few hours at least.

Offline Eric the Red

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Re: Explorer.exe has Unexpectedly Quit - iaStor Problem
« Reply #21 on: October 07, 2008, 05:27:25 PM »
GR@PH;<'S,

Thanks for that, I had completely missed the fact that unregistering the dll had not been attempted.

babyoh,

The step to which GR@PH;<'S is referring is as follows:

First:
* open a command window:
1. Start->Run
2. type cmd
3. hit enter.

Next:
* To remove media preview:
1. type regsvr32 /u shmedia.dll
2. hit enter.

* To re-add media preview:
1. type regsvr32 shmedia.dll
2. hit enter.

For reference interest:
* To remove image preview:
1. type regsvr32 /u shimgvw.dll
2. hit enter.

* To re-add image preview:
1. type regsvr32 shimgvw.dll
2. hit enter.

type exit to close the command window
"The time to start running is around about the "e" in "Hey, you!" "

The information I provide is provided "AS IS" without warranty, and confers no rights.

Offline babyoh

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Re: Explorer.exe has Unexpectedly Quit - iaStor Problem
« Reply #22 on: October 08, 2008, 12:23:24 PM »
* i am NOT having noticeable problems opening folders with videos in thumbnail view.
i wrote this before-
i have a folder with 37 videos in it (is that alot?) - they are in thumbnail view
i never noticed crashing opening the folder.

i opened the folder at least 30x with no crashes -- (i checked for EventID warnings 51 or errors 9 a few times, but NONE were generated by me opening the folder, at least the times i checked.).


when eric the red said that might be the problem, i opened and closed my video folder over-and-over-and-over.

* i'll un-register the dll.
eric the red, did you mean for me to follow every single step, in succession?

do you want me to remove and re-add media preview, then do the "for reference interest" part too? -- ALL steps?

sorry, i'm not tech-savy enough to understand.



Offline Eric the Red

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Re: Explorer.exe has Unexpectedly Quit - iaStor Problem
« Reply #23 on: October 08, 2008, 09:18:21 PM »
Sorry, my bad. I should have been more specific.

The general consensus is that indexing of the videos is causing a delay (timeout) which is then spawning the errors that are being reported in your event logs. Unregistering shmedia.dll should prevent this from occurring. What we would like you to do is to follow these steps:-

Open a Command window
  • Click "Start" then "Run
  • type cmd
  • Click "OK"
In the resulting Command window
  • At the prompt type regsvr32 /u shmedia.dll - note: there is a single space between each of those elements
  • hit enter
  • type exit to close the Command window
Reboot the machine and check to see if the errors are still appearing.
Please report back on what happens. If they are you can reverse the change that you made by following the same process but this time type the following in the Command window:

regsvr32 shmedia.dll

You can ignore the two other commands in my last post at this stage.

For the benefit of our wider audience, I am using the command window to execute the process of unregistering because I am a purist and I don't want anything getting in the way.  :)
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Offline babyoh

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Re: Explorer.exe has Unexpectedly Quit - iaStor Problem
« Reply #24 on: October 10, 2008, 09:26:55 AM »
didn't help.
i got 6 of the errors afterwards. i kept track of when they happened, but they were all different times- no pattern (and i couldn't get them to repeat, by repeating any specific actions)

i know unregistering shmedia.dll worked, because i got the "succeeded" message -- but there weren't any changes i saw in any of my folders in thumbnail view.
(i use VLC media player, and each video has an identical orange cone icon.)

i haven't had crashing in a while -- but the iaSTOR 9's are bad, right?

 :hysterical:




Offline Eric the Red

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Re: Explorer.exe has Unexpectedly Quit - iaStor Problem
« Reply #25 on: October 10, 2008, 07:02:00 PM »
I think that I have taken you as far as I can without actually seeing the computer. I don't want to scare you but the combination of Event ID 9 and 51 may be an indication that the drive is failing, I strongly suggest that you make backup copies of any essential data on the disk in case it does fail.

Please note that I am not saying that the drive will fail; personally, I think that it is related to the controllers and mot the physical disk. You may wish to consider taking the machine to a specialist (not a box shifter) for a detailed examination and testing of the drive or press the manufacturer of your computer for more support.

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Offline babyoh

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Re: Explorer.exe has Unexpectedly Quit - iaStor Problem
« Reply #26 on: October 10, 2008, 09:54:26 PM »
thanx for your help, eric

a few questions, if you or anyone else can answer.

1) is there any diagnostic software - tests, to show HD probs, controller issues etc?

2) i'm under warranty and can ship my computer back to manufacturer.
 A)- is there a way to password protect - encrypt HD (harddrive), so my data is 100 percent secure? (XP)
 B)- if i want to delete, after backing up files -- what software (freeware, hopefully) will overwrite deleted data?


* just noticed, running a Norton AV scan gets me 9's and 51's every few minutes.
i'm going to experiment by going offline and turning norton OFF. maybe that's turning on in the bg and causing these things?

here's a screenshot, from when i was doing an AV scan. -- 9's and 51's NEVER occur so frequently or close together, usually. maybe norton's the culprit.





Offline Eric the Red

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Re: Explorer.exe has Unexpectedly Quit - iaStor Problem
« Reply #27 on: October 10, 2008, 10:08:16 PM »
Quote
1) is there any diagnostic software - tests, to show HD probs, controller issues etc?

SpinRite 6 - by Steve Gibson at http://www.grc.com - $89 and quite technical


Quote
is there a way to password protect - encrypt HD (harddrive), so my data is 100 percent secure? (XP)
if i want to delete, after backing up files -- what software (freeware, hopefully) will overwrite deleted data?

You can always use XP's file and folder encryption  - http://support.microsoft.com/default.aspx/kb/315672?
Alternatively check out Truecrypt at http://www.truecrypt.org/downloads.php



"The time to start running is around about the "e" in "Hey, you!" "

The information I provide is provided "AS IS" without warranty, and confers no rights.

Offline babyoh

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Re: Explorer.exe has Unexpectedly Quit - iaStor Problem
« Reply #28 on: October 16, 2008, 08:19:10 AM »
the computer manufacturer wants me to re-load the BIOS defaults.

is that dangerous at all? should i backup 1st?
is it logical for them to suggest this, to fix my problems?


- if that doesn't work, they want me to re-image my drive.