Author Topic: Getting on the internet  (Read 8596 times)

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Offline Digerati

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Re: Getting on the internet
« Reply #30 on: March 22, 2018, 08:04:46 PM »
If me, I would do a full network reset one last time. If still problems, they need come back out and fix it right.

So if me, I would unplug all the network devices and all connected computers and other devices from the wall. Power completely off any wireless devices too.

Then plug in just the modem and wait for the lights to settle down which should take less than a minute. If you have a separate router, plug that in and wait for the lights to settle down.

Then plug in and boot your computer. Assuming everything is setup for DHCP (dynamic IP assignment) the computer should connect.

The only way I can see the modem trying to connect though the first modem is if the tech failed to have the second modem authorized on the ISP's network by registering the new modem's MAC address to the account. But even then, the computer should connect to the local network via the router (even if integrated with the modem).

It is important to understand that technically the cable/DSL modem, router, WAP (wireless access point or AP) and 4-port Ethernet switch are all totally separate, "discrete" network devices that just happen to share the same box, same PCB (printed circuit board) and same power supply.

The router (whether integrated or separate) really has only one wired input and one wired output and is used to connect or isolate two networks - the local network (everything on your side of the router) and the ISP's network.

The 4-port switch is used to connect multiple devices to your local network (LAN - local area network) on your side of the router. And the WAP or AP connects internally to a 5th Ethernet port.

The point is, the computer should be able to connect to the local network via the Ethernet port and router even if the router cannot connect to the modem or the modem cannot connect to the ISP's network. This means if the NIC (network interface has LEDs, they should show connectivity. And same with the Ethernet ports on the back of the router (or integrated modem).

Clear as mud, huh?
 
Bill (AFE7Ret)
Freedom is NOT Free!
2007 - 2018

Offline mary3444

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Re: Getting on the internet
« Reply #31 on: March 22, 2018, 09:26:40 PM »
Hi,

I am sorry Digerate I don't understand one word of what you said, sorry.

I don't have any wireless devices, don't have a separate router either.

Plodr,

This new medem & the old modem are doing the same thing, not letting me get on the internet. I have never had a internet on. Only 3 lights. The 2 green stay on & the orange one does blink at times.

If the new modem is not set up right why did I have the same trouble with the old modem?

I will look at the lights tomorrow when I turn it on. Can't read your answers till I get on the internet. You keep saying 4 lights but I only have 3, never had 4.

This is a basic internet connection. I do know if I had a laptop I would have to upgrade my connection. Don't know if this helps.

Mary

Offline Corrine

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Re: Getting on the internet
« Reply #32 on: March 22, 2018, 09:33:13 PM »
Why would you have to "upgrade your connection" if you had a laptop? 


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Offline plodr

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Re: Getting on the internet
« Reply #33 on: March 23, 2018, 12:22:09 AM »
The internet light should be on.

Digerati: Mary has never set up a network - this is way above her comfort level. She has exactly 1 computer hard wired to the modem - that's it. As far as she is concerned she has no use for a network.

Doctor M: I don't think Mary ever entered a username and password. That might be the problem or the modem could be faulty. I'm trying to decide doing it from a distance. That's why I'm asking so many questions.

Corrine: I think Mary assumes that if she got a laptop, she'd have 2 computers and would need wireless access. I don't think this modem has wireless so she'd need a modem/router combo (not sure about dsl).

The set up in the manual talks about setting it up in XP or Windows Server 2003. This is an old modem and as such, might be broken.

Offline Corrine

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Re: Getting on the internet
« Reply #34 on: March 23, 2018, 12:40:48 AM »
I can't help but wonder if the issue is related to the ISP making some changes.  So, although the previous modem was no longer capable of handling the speeds the service is now providing, the replacement certainly wasn't a "state of the art" device.  Mary's desktop is Windows 7 Home (64x) and from looking at previous logs, I figure about 3 years old and a far  cry from XP/Windows Server 2003 days.


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Offline MikeW

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Re: Getting on the internet
« Reply #35 on: March 23, 2018, 08:03:42 AM »
I still think you need to establish which model of the series she has. As the 600 seties has been going for years and still is.
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Offline plodr

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Re: Getting on the internet
« Reply #36 on: March 23, 2018, 03:24:01 PM »
Mary said the last set of pictures matched her unit. So I assume it is a 660R-D1 modem.

Offline mary3444

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Re: Getting on the internet
« Reply #37 on: March 23, 2018, 08:19:30 PM »
Hi,

OK plodr, I did what you asked me to do. Turned on the computer & as always the power & dsl light is solid, the ethernet is blinking. When I go on the internet the lights are the same. This is the same lights that I have always had. No internet light ever.

Corrine, I don't think I am getting speeds  higher with the service I have, it has not changed. The modem was not I guess say as fast as it could be. The device replacement is the same as I had. My computer is 4 years old.

plodr, again I have had this service for 8/10 years & the internet light has never been on. You are right this whole thing is way above my comfort level. I have said before when Digerati answers any of my question I never understand what he is saying, sorry Digerati. When I first signed up for the internet I did have to give them a username & password if that is what Doctor M asked. You are right I do not have wireless access & I thought if you had a laptop you needed that.

I hope when you ask me questions I am answering it right. It is hard when you don't know a thing about the computer. I can't tell how much I appreciate the help everyone is giving me.

Mary

Offline MikeW

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Re: Getting on the internet
« Reply #38 on: March 23, 2018, 10:18:12 PM »
Mary said the last set of pictures matched her unit. So I assume it is a 660R-D1 modem.

They are all very similar. which is why I posted the picture of the ID label
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Offline plodr

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Re: Getting on the internet
« Reply #39 on: March 24, 2018, 12:02:35 PM »
I am going to give you the steps to set up the internet access so you do not have to keep turning off the modem and pulling the ethernet cord. I don't think this was ever done and that's why you can't get on when you turn your computer on in the morning. If it seems too hard, then call your ISP again and tell them, "the internet light on the modem is always off and I need to turn off the modem and pull the ethernet cord to get on the internet every time I turn on my computer".

1. Turn on your computer but don't pull the power  or ethernet cord.
2. Open a browser. (I know you will not be able to get on the internet.) Type http://www.zyxel.com
and press enter.
3. The modem tries to detect your internet connection. Wait for it to finish. If any other screens appear, follow the directions on the screens.
If you aren't sure what to do on a screen, then close the browser. You can then go back to the way you have been doing it. Pull the power from the modem and the ethernet cord.
I'm not sure what sort of screens you will see, so I can't tell you what to do ahead of time.
If it was done correctly, the internet light should come on and you should be able to get on the internet without pulling the power and ethernet cable.

4. If the web page doesn't open in step #3, type in http://192.168.1.1 and press enter.
This modem uses 1234 as the password. Click the word Login.

5. You might see a screen to change the password. Type in the password you have from your ISP.

6. The next screen will ask if you want Wizard or Advanced Mode. Select Wizard.

7. The directions then say to follow the directions in the wizard; don't change anything.
Again, if you get confused, close the browser, power down the modem, pull the ethernet cord and get on the way you have been doing.

Offline techie

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Re: Getting on the internet
« Reply #40 on: March 24, 2018, 12:26:07 PM »
It may be confusing, but it is something the tech should have done. There is more than just hooking up the modem and that is thier responsibility to complete the full installation.

If you aren't following what plodr is telling you to do, use the quick start manual step 3 Internet setup. Sometimes seeing it helps.

It is located here:

ftp://ftp2.zyxel.com/P-660R-D1/quick_start_guide/P-660R-D1_2.pdf


Offline techie

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Re: Getting on the internet
« Reply #41 on: March 24, 2018, 12:37:22 PM »
It may be confusing, but it is something the tech should have done. There is more than just hooking up the modem and that is their responsibility to complete the full installation.

If you aren't following what plodr is telling you to do, use the quick start manual step 3 Internet setup. Sometimes seeing it helps.

It is located here:

ftp://ftp2.zyxel.com/P-660R-D1/quick_start_guide/P-660R-D1_2.pdf

PS>  It works when they are there because the laptop there using is already setup for a connection, they failed to setup your computer connection.

Offline techie

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Re: Getting on the internet
« Reply #42 on: March 24, 2018, 01:14:24 PM »
The other solution is they failed to setup a new connection on your desktop. You said they didn't do anything with it. If the modem was changed, it's a new network connection, different MAC ID. Don't worry about the technical term.

The best way to show you is by giving a link of instructions to follow, it's the same on all WIN 7 systems.

https://www.tp-link.com/us/faq-339.html

The user name is almost always the email ID they gave you.  i.e.  mary@****.net (or) .com

Password is one they gave you or most likely the same as your email password if you have forgotten.

Offline mary3444

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Re: Getting on the internet
« Reply #43 on: March 25, 2018, 07:28:42 PM »
plodr,

For some reason I could not get on this site yesterday. I will do what you want tomorrow & hope it works.

thanks
Mary

Offline Corrine

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Re: Getting on the internet
« Reply #44 on: March 25, 2018, 08:43:32 PM »
That is because the forum was down for a while yesterday, Mary.  Fingers crossed that what plodr has suggested will work.


Take a walk through the "Security Garden" -- Where Everything is Coming up Roses!

Remember - A day without laughter is a day wasted.
May the wind sing to you and the sun rise in your heart.