Author Topic: Getting on the internet  (Read 9688 times)

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Offline mary3444

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Re: Getting on the internet
« Reply #15 on: March 18, 2018, 09:36:47 PM »
Hi,

Yes, I only have a desktop computer.

The modem has 3 ports in the back

The name on it is:  ZyXEL  p-600 series

Thanks
Mary

Offline plodr

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Re: Getting on the internet
« Reply #16 on: March 19, 2018, 12:39:38 PM »
I've never seen a modem with 3 ports.

I went searching for a picture and failing that, I got the quick start guide.

It says
Quote
2. Plug one end of the grey telephone cable into the Modem DSL port and the other
end into the DSL/HPN port of the DSL line filter.
3. Plug the DSL line filter into the primary telephone socket in your home.
4. Plug the network cable into any of the 4 Ethernet ports on the modem and the
other end of the cable into the network card of your PC.

I'll keep looking.

Offline plodr

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Re: Getting on the internet
« Reply #17 on: March 19, 2018, 12:49:47 PM »
I found the manual for 2 different p-600 models. It is a modem and router combination. These also show it has 4 computer ports or a total of 5 ports, which is almost standard for a router.

I'll keep looking to see if there is some obscure p-600 model.

Does yours look like the ZyTel pictured on this page?
https://connectnc.com/clients/knowledgebase/130/Light-on-DSL-modem-is-green-but-I-canandsharp039t-surf.html


Offline plodr

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Re: Getting on the internet
« Reply #18 on: March 19, 2018, 01:08:30 PM »
Does it look like this on the back?

Offline mary3444

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Re: Getting on the internet
« Reply #19 on: March 19, 2018, 03:04:19 PM »
Hi,

On the back of the modem it has 3 ports,  1-DSL, 2-Ethernet, 3-Power. There is a on/off switch also. Both service men checked the connection & it was right.

In front, there is  6 placed for lights. The two end ones say nothing.  Left side is Power which is green, next is ethernet which is orange, next is DSL which again is green. The last one says Internet but it does not have a light. I have only ever had 3 light on.

When they hook up their laptop to the modem it is fine, so they say now it is not the modem.

This is driving me nuts, more then I already am.

Thanks for all the help

Mary


Offline plodr

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Re: Getting on the internet
« Reply #20 on: March 20, 2018, 12:40:32 PM »
#1 DSL is where the wire from the phone company plugs into your modem.

#2 Ethernet should be the place where the wire from your computer plugs into the modem

#3 Power is where the modem plugs into the wall.

So there is only 1 place to connect to your computer: #2 ethernet.

This is what is confusing
Quote
When the service man first came out the modem was not  working the way it should. Sorry but I can't remember just what he said when he connected it to his laptop. He then changed the modem & wires. He shut it off & it went back on.

Late that night I went to go on & could not so I called back & they sent another service man out the next day. When the 2nd man came out he was the one who changed the wire to another port & it was off at the time.

Did the first serviceman give you a different modem?

The 2nd serviceman changed the wire to another port. But there is only one port for the computer to connect to the modem so I'm not sure where he "changed the wire to another port".

Does the ethernet light on the front always stay orange or does it turn another color?

At this point there are only 2 things I can think of: the ethernet card inside your computer is going to sleep and that's why you have to remove the wire and put it back in or the ethernet cord is going bad. But if the cord were going bad, it would stop and start at irregular times. It seems that you can get on the internet after you shut down power to the modem and then you are good all day until you turn the computer off.

I'll see if I can find a manual for the exact modem you have.

Offline plodr

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Re: Getting on the internet
« Reply #21 on: March 20, 2018, 01:08:19 PM »
Is this what the front and back look like? (except you mentioned that the internet light never comes on; the internet light should blink)

Offline mary3444

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Re: Getting on the internet
« Reply #22 on: March 20, 2018, 09:05:48 PM »
Hi,

On this modem the Ethernet light is the one that blinks. It was the same on the old modem.

When the first man came out & he connected my old modem to his laptop he said that it did not have the giga bites it should have. Now I am not sure if that is the name he used because I don't know a thing about this computer. If I remember right it had 750 & should have been 1000 but I might be wrong on this. & yes he gave me a new modem.

The 2nd man put the wire to another port on the tower if I am saying it right it went to the tower.

The ethernet light always stays orange & blinks when the computer is on. It is not on when the computer is off.

The ethernet cord is new when the 1st man gave me a new modem. Once I get on the computer I can stay on for hours if I want & I have no problems. It is just getting on the internet when I first turn on the computer.

What does it meanif the ethernet card inside my computer is going to sleep?

Thanks for all your help

Mary

Offline plodr

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Re: Getting on the internet
« Reply #23 on: March 20, 2018, 10:30:21 PM »
 I need to know if the pictures I posted this morning look like your modem.
Once I know that is your model, I'll read through what the lights should be doing. (I downloaded 3 different manuals and I don't want to give you information that doesn't apply to your model).

I do think that the internet light should be lit.

Quote
When the first man came out & he connected my old modem to his laptop he said that it did not have the giga bites it should have.
That makes sense. The speed of the old modem was limited so he gave you a newer and faster modem.

Quote
It is just getting on the internet when I first turn on the computer.
... that you have the problem.  I don't think you've gone through the wizard to set the computer to get on the internet and that's why the light is never lit.

Quote
The 2nd man put the wire to another port on the tower if I am saying it right it went to the tower.
Interesting. Most towers only have 1 port where the ethernet cable can go.

What is the brand and model of your computer? I'd like to see what the back of it looks like. I need to see if you really have 2 ethernet ports.

Quote
What does it mean if the ethernet card inside my computer is going to sleep?
When the computer is turned off for the night, the port where the modem is plugged in, goes dark. If you look at your tower after you have turned it off, there is probably no light where the modem wire is plugged in.
 My computers are plugged into a power strip so even when the computers are off, the port is getting power and has a green light. When the computer goes on the internet, the light on the tower where the wire is plugged in will blink, indicating it is sending and receiving data.

I'm not sure how long it takes an ethernet port to "wake up" because our wired computers are connected to either surge suppressors or uninterruptible power supplies (UPS) so the card is always lit.



Offline mary3444

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Re: Getting on the internet
« Reply #24 on: March 21, 2018, 08:05:31 PM »
Hi,

Yes, the picture you posted is just like my new modem. Power is green light that always stays on, Ethernet is orange & goes off when I turn the computer off-on the old modem this light was yellow, DSL is green light that always stays on. The internet light has NEVER been on.

I don't know what the wizard is but I have not had this problem before till 1 week ago so if the wizard was not set right I would have had the problem before.

I am not sure where the 2nd man put the wire but he did change a wire around in the back of the tower.

I have a Dell Windows 7 Inspiron 3647 purchased from Dell 4/29/14

When I turn the computer on the thing that looks like a tv on my screen has a green circle, before that would turn for a few minutes & then the internet would come on. Now that green circle does not move. Most times I walk away for about 10 min. & when I return there is a  yellow triangle in the tv.  This is when I unplug the power & ethernet wires for about 30 seconds plug them back in & then the green circle starts to turn & soon the circle is gone & I then can get on the internet.

I hope this helps & thanks so much for the help.

Mary


Offline plodr

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Re: Getting on the internet
« Reply #25 on: March 22, 2018, 01:05:02 PM »
Quote
I unplug the power & ethernet wires for about 30 seconds
You unplug the power from the modem or computer?
You unplug the ethernet wire from the modem or the computer?

I'll do some looking but I have a dentist's appt at noon so I don't have time now and I won't be back until later this afternoon. At least I have a manual for your "new" modem.

Offline plodr

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Re: Getting on the internet
« Reply #26 on: March 22, 2018, 06:49:27 PM »
This is the manual section describing the lights.
Power: blinks green during startup then stays green.

DSL: remains on if connection with your ISP is established.

Internet: stays on when internet access is available. It will blink when traffic is moving back and forth between the computer and the internet.

Ethernet: turns on when the ethernet port is properly connected and blinks when there is traffic.

I want you to turn on your computer in the morning from a cold boot. Wait about 5 minutes - don't pull any cords or plugs and write down what each light looks like solid, blinking or out. The color green or amber/orange/yellow doesn't matter. I'm more concerned with solid, blinking or off.

Then you can do what you normally do to get access to the internet. After you have your browser open, I want you to look at the 4 lights again and write down what you see for all of them. Solid, blinking or not lit.

Thanks.


Offline Corrine

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Re: Getting on the internet
« Reply #27 on: March 22, 2018, 06:55:47 PM »
Based on reading the manual section about the lights, Hmmmm --

The internet light has NEVER been on.


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Offline plodr

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Re: Getting on the internet
« Reply #28 on: March 22, 2018, 07:02:46 PM »
Yes, that's what concerns me. Either the modem is broken because at some point the internet should come on or the computer is somehow looking for the old modem (spinning circle), doesn't find it and no internet connection (yellow triangle).

I don't think this modem has been set up so Mary has to unplug it to get on because the computer sees it as a new device then allows her to go on the internet. But why the light doesn't come on then, bothers me.

The Power and the DSL light seem to do what is expected. But the ethernet light and the internet light don't.

Offline DR M

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Re: Getting on the internet
« Reply #29 on: March 22, 2018, 07:49:30 PM »
Plodr,

Just a thought:

Could it be possible re-entering the username and password in router's page help?

The internet light in my modem is on only when the telephone is in use. Otherwise, is always off.
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