Author Topic: I need some help if possible.  (Read 5050 times)

0 Members and 1 Guest are viewing this topic.

Offline plodr

  • LzD Friends
  • Hero Member
  • *****
  • Posts: 1030
    • View Profile
Re: I need some help if possible.
« Reply #30 on: August 24, 2018, 12:58:25 PM »
Total recognized Windows installations: 0. That doesn't look good.

But everything is pointing to drive X rather than C. You might have a perfectly good Windows installation on drive C.

As far as a"free" upgrade to Windows 10, that was only for people running Windows 7 or 8.1, not XP. So that might also contribute to the problem.

Offline Corrine

  • The Mystical Rose
  • Administrator
  • Hero Member
  • *****
  • Posts: 19174
  • "Stronger than the past, united in our goal."
    • View Profile
    • Security Garden
Re: I need some help if possible.
« Reply #31 on: August 24, 2018, 02:16:32 PM »
Yes, I have heard of Windows XP devices being able to run Windows 10.  I have two Windows Vista PCs that are successfully running Windows 10, having upgraded them both first to Windows 7 and then the free upgrade to Windows 10.  However, as plodr said, Window XP machines were not eligible for the free upgrade. 

That aside, a the average lifespan of a well maintained laptop is 3-5 years so it very likely that it has out-lived its life.


Take a walk through the "Security Garden" -- Where Everything is Coming up Roses!

Remember - A day without laughter is a day wasted.
May the wind sing to you and the sun rise in your heart.

Offline TNJHubert

  • Jr. Member
  • **
  • Posts: 22
    • View Profile
Re: I need some help if possible.
« Reply #32 on: August 24, 2018, 02:40:25 PM »
I've had it for probably 6+ years. Is there anyway to fix it? Or at least salvage the photos?

Offline TNJHubert

  • Jr. Member
  • **
  • Posts: 22
    • View Profile
Re: I need some help if possible.
« Reply #33 on: August 24, 2018, 02:41:35 PM »
Total recognized Windows installations: 0. That doesn't look good.

But everything is pointing to drive X rather than C. You might have a perfectly good Windows installation on drive C.

As far as a"free" upgrade to Windows 10, that was only for people running Windows 7 or 8.1, not XP. So that might also contribute to the problem.

Maybe it was windows 7. I don't remember

Offline techie

  • LzD Friends
  • Hero Member
  • *****
  • Posts: 575
    • View Profile
Re: I need some help if possible.
« Reply #34 on: August 24, 2018, 08:00:50 PM »
I went back at looked at what you said again, 6 years old unhooked it to clean it. Now it won't startup. I should have thought about the battery. Is the battery good? Did you remove the battery when you were cleaning it? The laptop button battery is probably bad, it saves the bios settings, not a problem unless you unplug the power, and battery is bad or removed.

If this is the case then the bios settings were probably lost. That means the time and date are wrong. It probably isn't pointing correcting to the hard drive when it boots.  The laptop may be a legacy bios or it could have been UEFI secure boot. If it was setup for UEFI boot and it reverted back to legacy, the system will not startup correctly or vice versa, setup for legacy and reverted to UEFI. The bios will show you the CPU, memory, and drives installed.
It could have been setup as AHCI drive as well. Any of these settings not correct will keep it from booting up. Win 10 will only see it as boot problem and try to fix it.

To check your bios setting it is probably the F2 key as soon as the splash screen starts. It could as well be F1, Delete, or escape key.

You also should have a F12 option that allows you to pick which drive it is booting into. This also is where you would find the factory recovery option. I don't recommend it unless you are willing to lose everything you have. It would be a absolute, I don't have any option. A person with a little knowledge could remove the hard drive and connect it to another computer with a USB adapter cable connection and copy most files off if it isn't completely dead.

I think it's more of a bios setting than a bad drive, if it was working fine until you disconnected it to clean it. You may have to try the different settings. If you are lucky it may have a default option. You will have to check the date and time as well as the bootup option.

Offline techie

  • LzD Friends
  • Hero Member
  • *****
  • Posts: 575
    • View Profile

Offline v_v

  • Full Member
  • ***
  • Posts: 133
    • View Profile
Re: I need some help if possible.
« Reply #36 on: August 24, 2018, 10:42:42 PM »
TNJHubert,

I think techie's suggestions concerning first the battery and then either the UEFI or the BIOS are a real good start.

Also as he suggests

Quote
A person with a little knowledge could remove the hard drive and connect it to another computer with a USB adapter cable connection and copy most files off if it isn't completely dead.

This would be a strong backup option if everything else fails.  Like he said chances are the drive is still in decent shape but that something may have gone awry when you unplugged everything.

In support of plodr's thought I had wondered about the "x:" drive too (listed on your last posted screen).  As she said there might be a valid Windows installation on your C: drive, even though that same posted screen stated "Scanning all disks for Windows installations."  Maybe it is not recognizing the "C:" drive and that might related to the loss of BIOS settings as techie suggested.

With all of this in mind give us some technical details.  You mentioned a "Toshiba satellite" in your first post.  Do you have or know the model number and what kind of configuration you had (chips, memory size, size of hard drive, etc).  This would help with finding manufacturer manuals and data that might help the situation, if none of the previous suggestions work.

It is not time to give up just yet as long as the drive is still in decent shape.

v_v
Justice, Equity, and Meaningful, Productive, and Fulfilling Lives to All Earthlings

Offline TNJHubert

  • Jr. Member
  • **
  • Posts: 22
    • View Profile
Re: I need some help if possible.
« Reply #37 on: August 24, 2018, 11:04:57 PM »
I went back at looked at what you said again, 6 years old unhooked it to clean it. Now it won't startup. I should have thought about the battery. Is the battery good? Did you remove the battery when you were cleaning it? The laptop button battery is probably bad, it saves the bios settings, not a problem unless you unplug the power, and battery is bad or removed.

If this is the case then the bios settings were probably lost. That means the time and date are wrong. It probably isn't pointing correcting to the hard drive when it boots.  The laptop may be a legacy bios or it could have been UEFI secure boot. If it was setup for UEFI boot and it reverted back to legacy, the system will not startup correctly or vice versa, setup for legacy and reverted to UEFI. The bios will show you the CPU, memory, and drives installed.
It could have been setup as AHCI drive as well. Any of these settings not correct will keep it from booting up. Win 10 will only see it as boot problem and try to fix it.

To check your bios setting it is probably the F2 key as soon as the splash screen starts. It could as well be F1, Delete, or escape key.

You also should have a F12 option that allows you to pick which drive it is booting into. This also is where you would find the factory recovery option. I don't recommend it unless you are willing to lose everything you have. It would be a absolute, I don't have any option. A person with a little knowledge could remove the hard drive and connect it to another computer with a USB adapter cable connection and copy most files off if it isn't completely dead.

I think it's more of a bios setting than a bad drive, if it was working fine until you disconnected it to clean it. You may have to try the different settings. If you are lucky it may have a default option. You will have to check the date and time as well as the bootup option.

I unplugged it to clean the house, not the laptop haha. Anyway, the battery is actually completely shot. You have to leave it plugged in to stay on longer than 30 minutes.

Offline TNJHubert

  • Jr. Member
  • **
  • Posts: 22
    • View Profile
Re: I need some help if possible.
« Reply #38 on: August 24, 2018, 11:14:38 PM »
I can't get anything with pressing any of the f keys, escape etc. any other ideas?

Offline TNJHubert

  • Jr. Member
  • **
  • Posts: 22
    • View Profile
Re: I need some help if possible.
« Reply #39 on: August 24, 2018, 11:21:29 PM »
So I found this.... Any help?

Offline techie

  • LzD Friends
  • Hero Member
  • *****
  • Posts: 575
    • View Profile
Re: I need some help if possible.
« Reply #40 on: August 25, 2018, 03:32:31 PM »
The recovery is where you should be able to keep everything personal, but lose your installed programs probably.
This was a area we were wanting you to get into previously. If you reset it, the problem may still exist if the bios settings are wrong. The screen and repair options, shows that the Win 10 OS is installed.

Check your bios settings first, then if it doesn't boot up, try the safe mode boot option, to see if boots into WIN 10 or you can try safe mode boot before.

This explains a little better from Toshiba, how to get into the bios settings.

https://support.toshiba.com/support/viewContentDetail?soid=627009

Offline DR M

  • LzD Friends
  • Hero Member
  • *****
  • Posts: 1538
    • View Profile
Re: I need some help if possible.
« Reply #41 on: August 26, 2018, 04:53:08 PM »
Perhaps this helps (perhaps not):

I also tried start the computer in command prompt. This is what I also get:

x:\windows\system32

No command could run from here (chkdsk /r etc.)

From How To Start Windows 10 In Command Prompt:

Quote
X:Sources directory is a temporary container that is created when you start Windows 10 externally. However, to execute main commands, it is important to switch to the system drive which in most cases is D: when the PC is booted externally, and C: when booted normally.

So by changing the drive, I was able to run chkdsk utility.

D: and then enter
chkdsk /r

Offline TNJHubert

  • Jr. Member
  • **
  • Posts: 22
    • View Profile
Re: I need some help if possible.
« Reply #42 on: August 26, 2018, 09:42:27 PM »
Perhaps this helps (perhaps not):

I also tried start the computer in command prompt. This is what I also get:

x:\windows\system32

No command could run from here (chkdsk /r etc.)

From How To Start Windows 10 In Command Prompt:

Quote
X:Sources directory is a temporary container that is created when you start Windows 10 externally. However, to execute main commands, it is important to switch to the system drive which in most cases is D: when the PC is booted externally, and C: when booted normally.

So by changing the drive, I was able to run chkdsk utility.

D: and then enter
chkdsk /r

Tried this and now it's stuck. It says the type of the file system is nfts. Cannot lock current drive

Offline TNJHubert

  • Jr. Member
  • **
  • Posts: 22
    • View Profile
Re: I need some help if possible.
« Reply #43 on: August 26, 2018, 09:44:44 PM »
TNJHubert,

I think techie's suggestions concerning first the battery and then either the UEFI or the BIOS are a real good start.

Also as he suggests

Quote
A person with a little knowledge could remove the hard drive and connect it to another computer with a USB adapter cable connection and copy most files off if it isn't completely dead.

This would be a strong backup option if everything else fails.  Like he said chances are the drive is still in decent shape but that something may have gone awry when you unplugged everything.

In support of plodr's thought I had wondered about the "x:" drive too (listed on your last posted screen).  As she said there might be a valid Windows installation on your C: drive, even though that same posted screen stated "Scanning all disks for Windows installations."  Maybe it is not recognizing the "C:" drive and that might related to the loss of BIOS settings as techie suggested.

With all of this in mind give us some technical details.  You mentioned a "Toshiba satellite" in your first post.  Do you have or know the model number and what kind of configuration you had (chips, memory size, size of hard drive, etc).  This would help with finding manufacturer manuals and data that might help the situation, if none of the previous suggestions work.

It is not time to give up just yet as long as the drive is still in decent shape.

v_v

It's a Satellite L755-S5246, that's all I remember

Offline TNJHubert

  • Jr. Member
  • **
  • Posts: 22
    • View Profile
Re: I need some help if possible.
« Reply #44 on: August 26, 2018, 09:46:10 PM »
Trying any of the f keys, or any key for that matter makes my computer beep really loud and does nothing