Author Topic: I need some help if possible.  (Read 5049 times)

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Offline DR M

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Re: I need some help if possible.
« Reply #45 on: August 26, 2018, 09:57:20 PM »
What do you mean it stuck after trying the above? What is showing after cannot lock the current drive?

Offline TNJHubert

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Re: I need some help if possible.
« Reply #46 on: August 27, 2018, 12:09:00 AM »
It shows nothing and will not allow me to do anything, like it freezes

Offline DR M

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Re: I need some help if possible.
« Reply #47 on: August 27, 2018, 07:50:06 AM »
It shows nothing and will not allow me to do anything, like it freezes

After

D: and then enter
chkdsk /r

I also get the same message with you (The disk is NTFS, and cannot lock the current drive), BUT following with the message in the attachment, which talks about the need of dismounting the volume first.

Anyway, I think that the d: is necessary for getting into your Windows drive. Perhaps after doing this (d: and enter) you can try again what techie told to you in reply 22 (https://www.landzdown.com/computer-problems-questions-and-solutions!/i-need-some-help-if-possible/msg199711/#msg199711).




Offline v_v

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Re: I need some help if possible.
« Reply #48 on: August 27, 2018, 11:53:49 PM »
TNJHubert,

From a search on "Toshiba Satellite L755-S5246 manual" here are some of the specifications of the computer.


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Satellite L755 Detailed Product Specification

Model Name: L755-S5246 Part Number: PSK1WU-06T004 UPC: 883974831654


Operating System

Genuine Windows 7 Home Premium 64-bit


Processor and Graphics

Intel ® Pentium B940 processor
2.0 GHz, 2MB cache
Mobile Intel ® HM65 Express Chipset
Mobile Intel ® HD graphics with 64MB-1696MB shared graphics memory


Memory

Configured with 4GB DDR3 1333MHz (max 8GB)
2 main memory slots. Both slots occupied.


Storage Drive

500GB (5400 RPM); Serial ATA hard disk drive

--------------------


So chances are that you upgraded from a Windows 7 system to Windows 10.  If so it might be that the Windows 7 system is still available in some hidden partition.  Maybe more knowledgeable people could clarify this.  But for the moment resorting to that would be a last step because if it is even available it would probably wipe out everything on your disk drive for a complete start over, and you indicated that you are trying to save some personal files.


 1.  Can you still get to the Startup Settings screens that you posted in Reply #39?

 2.  If so, what happens when try option 4 which is "Enable Safe Mode?"

 3.  From the same screens what happens when you try option 6, "Enable Safe Mode with Command Prompt?"

 4.  Depending on what your answers are to the above, if you can get back to a command prompt (especially with safe mode, but even without it if not otherwise possible), what happens if you type at the command prompt: "c:"? (Do not type the quotation marks!)

 5.  If you can get to the "c:" prompt (and not the "x:" prompt), what happens if you type "dir /p" (there is a space between the "dir" and the "/p"); if this works it should list the contents of the "c:" drive one screen at at time; you will be allowed to press any key to pull up another screen of data until all the contents of the directory have been listed; if all of this works, the take pictures of each screen and post them at Landzdown so that we can see what is available.

 6.  Also if you can get to the "c:" drive try going through the steps at the webpage that techie posted in Reply # 22:  " https://www.thewindowsclub.com/automatic-repair-couldnt-repair-pc ".

 7.  If the above "get to c: drive" steps (4-6) do not work, then try the same steps 4-6 using "d:" instead of "c:".

 8.  Since you posted info in your Reply # 21 that indicated "Log file: d:\Windows\system32\logfiles\srt\srttrail.txt" it might be helpful to try to get to this file and post the contents; so if all of the above has not moved things along further, then if you can get to the "d:" prompt, then type "cd windows", then "cd system32", then "cd logfiles", then "cd srt", then "type srttrail.txt | more"; this last command should list the contents of the file in a screen by screen manner that you can take pictures of and post here (if it is not excessively long); if you can get to the "d:" prompt you might also be able to just type "type d:\Windows\system32\logfiles\srt\srttrail.txt | more" as a short cut instead of going through all of the "cd" steps; the "|" key should be the shift of the "\" key which is probably near the backspace key.

To do the steps listed at the webpage that techie posted in Reply # 22 and that DR M mentioned you might need to try a hard re-booting of the computer, maybe even more than once.

Let us know of the results.

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Offline techie

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Re: I need some help if possible.
« Reply #49 on: August 28, 2018, 01:28:42 PM »
I don't the answer, you have to hit F2 repeatedly as soon as you see the Toshiba Splash screen, don't hold F2 down. That should get you into the bios. If it doesn't get you into the bios and tries to boot, you have to turn it off and try again. Once there you need to make sure the date and time is correct. It should have a option to set it to default settings. After you do that hit esc and save when prompted, then exit.

If it fails to boot after that and you are given the advanced option for Windows 10 I would just do the reset at this point and you will be able to keep your personal files, pictures, etc. You will have to reinstall other third party programs, like anti-virus or even Microsoft Office.

Your computer does have a factory reset to WIN 7 built in, but I don't want to go there. If you use it you will lose everything that you have on the computer.

The laptop battery replacement is less than twenty dollars. I would think about a new one if you are going to keep the Laptop.

Offline techie

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Re: I need some help if possible.
« Reply #50 on: August 28, 2018, 01:45:42 PM »
One additional thing, you have to be on the c drive prompt before you can run the check disk command. If you are on the X:\ then you need to type C:\ and then enter. You should then have the C drive prompt which is where the commands like check disk or other commands are run from.

You really need to get into the advanced repair options. You can try command safe mode command prompt and type in the commands, or safe mode without networking boot. If this doesn't work, then you need to try a recovery of Windows 10. If that fails, then you are reaching a point that you may need to take it to someone to have it fixed.
I have no other ideas.