Author Topic: I need some help if possible.  (Read 7179 times)

0 Members and 1 Guest are viewing this topic.

Offline Corrine

  • The Mystical Rose
  • Administrator
  • Hero Member
  • *****
  • Posts: 19604
  • "Stronger than the past, united in our goal."
    • View Profile
    • Security Garden
Re: I need some help if possible.
« Reply #15 on: August 21, 2018, 12:58:03 AM »
When I type command prompt in the search box, it shows at the top of the results.  That is when I right-click it and select to Run as Administrator.  If you're able to do that, try the following (note the spaces):  DISM.exe /Online /Cleanup-image /Restorehealth

If you are able to run DISM, follow it with SFC /scannow

Note:  You'll know you have an Admin Command Prompt because it will have C:\Windows\system32>. 



Take a walk through the "Security Garden" -- Where Everything is Coming up Roses!

Remember - A day without laughter is a day wasted.
May the wind sing to you and the sun rise in your heart.

Offline TNJHubert

  • Jr. Member
  • **
  • Posts: 22
    • View Profile
Re: I need some help if possible.
« Reply #16 on: August 21, 2018, 02:21:20 AM »
In the search box? I have no search box. It's just a blue screen. I tried to upload pictures but it won't let me.

Offline TNJHubert

  • Jr. Member
  • **
  • Posts: 22
    • View Profile
Re: I need some help if possible.
« Reply #17 on: August 21, 2018, 02:35:41 AM »
Okay I got a few

Offline Digerati

  • LzD Friends
  • Hero Member
  • *****
  • Posts: 1061
    • View Profile
Re: I need some help if possible.
« Reply #18 on: August 21, 2018, 01:37:51 PM »
Quote
In the search box? I have no search box. It's just a blue screen. I tried to upload pictures but it won't let me.
Let's make sure we are all on the same page. I am not sure we are. There are many ways to get to a search box in Windows 10 and sadly, it is often not clear what you end up with is a "search box".

So try this.
  • Press the Windows key + s (that's press and hold down the Windows key then press the letter "s"). That should pull up "Search".
  • Enter cmd in the search text box and you should see "Command Prompt" appear at the top of the Search window.
  • Right click on Command Prompt and select "Run as administrator". If User Account Control prompts with "Do you want to allow this app to make changes to your device?", click "Yes".
Now you should see the Command Prompt window and from here you should be able to run chkdsk /r (note the space after the k) or the commands Corrine suggested.
If you still get that error, you may have to start over with these steps, but in Safe Mode.

Bill (AFE7Ret)
Freedom is NOT Free!
2007 - 2018

Offline TNJHubert

  • Jr. Member
  • **
  • Posts: 22
    • View Profile
Re: I need some help if possible.
« Reply #19 on: August 21, 2018, 09:49:58 PM »
We are definitely not on the same page. I'm currently using my cell phone. My computer is trying to repair itself. It's a blue screen like the one I've attached. The only option I have is to shut down or advanced options. That's it.

Offline Corrine

  • The Mystical Rose
  • Administrator
  • Hero Member
  • *****
  • Posts: 19604
  • "Stronger than the past, united in our goal."
    • View Profile
    • Security Garden
Re: I need some help if possible.
« Reply #20 on: August 21, 2018, 10:16:16 PM »
Click on "Advanced options" and select "Diagnose".  Write down what is reported.  For example, my old desktop got to that stage on Sunday.  It wouldn't complete chkdsk, a hard restart would bring it right back to chkdsk and again it wouldn't complete.  The diagnoses for everything was fine except the hard drive.  As a result, a friend is in the process of replacing the hard drive for me.


Take a walk through the "Security Garden" -- Where Everything is Coming up Roses!

Remember - A day without laughter is a day wasted.
May the wind sing to you and the sun rise in your heart.

Offline TNJHubert

  • Jr. Member
  • **
  • Posts: 22
    • View Profile
Re: I need some help if possible.
« Reply #21 on: August 21, 2018, 10:28:44 PM »
It says it was diagnosing then it says

"Automatic repair couldn't repair your pc
Press "advanced options" to try to repair your pc or "shut down" to turn off your pc.
Log file: d:\Windows\system32\logfiles\srt\srttrail.txt

Offline techie

  • LzD Friends
  • Hero Member
  • *****
  • Posts: 609
    • View Profile
Re: I need some help if possible.
« Reply #22 on: August 22, 2018, 12:37:18 AM »
I understand that you aren't booting into Windows, your only getting the option to do an automatic repair, on startup and it fails.You have to go into the advanced options as it is telling you to do. If you restart it then it will just go through the same cycle and tell you automatic repair failed.

Once you get to advance option, you can try a few different things. I'm not going to sit and retype it when it's already available online. Go here and follow the instructions. I would try repairing the master boot record first as there instructions go. A reset is your last option.

https://www.thewindowsclub.com/automatic-repair-couldnt-repair-pc

 

Offline v_v

  • Full Member
  • ***
  • Posts: 137
    • View Profile
Re: I need some help if possible.
« Reply #23 on: August 22, 2018, 12:59:56 AM »
I do not have anything constructive to contribute to this discussion, except to say that I had the exact same experience this past Saturday evening 8-18-2018, with Windows 10 on an Acer laptop.  So TNJHubert, you are not alone.

All of the screens that TNJHubert has listed appeared on my laptop.  While I am not a technician nor a tech wizard I am also not a complete novice either.  I went through all of the options that Windows 10 presented on every page including the Advanced Options, twice!  At least in my case Windows 10 could not repair itself, it could find no restore point, and there were no command prompts available nor any "safe mode" or chkdsk  options.  The choices were extremely limited.  It did not remind me of any of my trouble-shooting experiences with Windows 95 through XP.  Then finally it said that I could try resetting the computer --- starting from scratch/zero with only my personal files retained --- or I could try reinstalling Windows 10 through some sort of external media.  I did not have any external source of Windows 10 so eventually I had to settle on resetting the computer.  I am still in the process of re-installing everything that was on the computer at the time of the blow-up, and that reinstallation will take a while!  (Sigh)

I do not know what to attribute all of this to.  I do know that earlier that day the Acer computer went through the latest Windows 10 update (I do not use that computer on a daily basis; I only update it on the weekends).  But whether that update had anything to do with the blow-up I do not know.

Thank goodness my main and older computer runs on a different Windows operating system that has been faithful and consistent even if non-supported!
Justice, Equity, and Meaningful, Productive, and Fulfilling Lives to All Earthlings

Offline TNJHubert

  • Jr. Member
  • **
  • Posts: 22
    • View Profile
Re: I need some help if possible.
« Reply #24 on: August 22, 2018, 10:42:58 AM »
Thanks for the input. I will try these suggestions when I get home from work.

Offline techie

  • LzD Friends
  • Hero Member
  • *****
  • Posts: 609
    • View Profile
Re: I need some help if possible.
« Reply #25 on: August 22, 2018, 02:56:27 PM »
If you do have to run a reset, it will keep your personal files, but like v_v said it will remove a bunch of 3rd party programs, to even include Office if it is installed. It will take some time to reinstall the programs.

That is why reset is considered the last option, but sometimes the only option that works. The main thing about it you keep all of your documents, pictures, music, etc.

Offline TNJHubert

  • Jr. Member
  • **
  • Posts: 22
    • View Profile
Re: I need some help if possible.
« Reply #26 on: August 22, 2018, 10:37:28 PM »
Okay so I tried what techie said with no luck. I also tried resetting the computer and it won't even do that.

Offline TNJHubert

  • Jr. Member
  • **
  • Posts: 22
    • View Profile
Re: I need some help if possible.
« Reply #27 on: August 22, 2018, 10:41:18 PM »
This is what I get when doing fix boot.

Offline v_v

  • Full Member
  • ***
  • Posts: 137
    • View Profile
Re: I need some help if possible.
« Reply #28 on: August 23, 2018, 10:37:51 PM »
Wow, that looks really bad --- but wait for someone else who has more knowledge than I.

In the meantime what was your source of Windows 10?  Do you have it on any external media that you can use to re-install it?

If you upgraded from a earlier version of Windows, do you still have any external media with that earlier version?  The following is just a thought and I do not know if it is reliable:  perhaps if all else fails and you do not have an external source of Windows 10 then you might be able to re-install that earlier version and then go through the Windows upgrade process again.  But before I did anything like that I would probably check in with Microsoft just to make sure that that is possible.

Another thought might be to contact Microsoft about this failure of Windows 10 to see if they have a solution.

v_v
Justice, Equity, and Meaningful, Productive, and Fulfilling Lives to All Earthlings

Offline TNJHubert

  • Jr. Member
  • **
  • Posts: 22
    • View Profile
Re: I need some help if possible.
« Reply #29 on: August 23, 2018, 10:53:44 PM »
So I purchased the laptop years ago with xp on it and didn't think to purchase the install disk. Last year or the year before they we're offering a free upgrade to windows 10 so I did that. I unplugged the laptop the other day to put it away and clean and this is the result.