Author Topic: Laptop turns on but screen is black  (Read 2026 times)

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Offline barbarajkish

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Laptop turns on but screen is black
« on: December 25, 2010, 12:11:19 AM »
Yesterday morning, I was using my laptop when the black screen happened. I was able to log on, but it happened again and has been happening throughout today. I tried a number of recommendations, but still no success. The last time I restarted my computer, I had the laptop screen all the way until it completed loading my start up programs.

I did uninstall the update for silver light as that was installed yesterdy morning before all of my problems started.

Any suggestions?

Offline Corrine

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Re: Laptop turns on but screen is black
« Reply #1 on: December 25, 2010, 01:20:06 AM »
Hi, Barb.

Please give us some information about your laptop:  How old is it, what is the operating system.  Have you had any other problems with it recently?

Although it sounds more like hardware rather than a software issue, it wouldn't hurt to see a log.

Please download random's system information tool (RSIT):
  • Download RSIT by random/random from here and save it to your desktop.
    Note:  For users with 64-bit systems, please download RSIT from here.
  • Double-click RSIT.exe to run RSIT.
  • Click Continue at the disclaimer screen.
  • Once it has finished, two logs will open. Please post the contents of both log.txt (<<will be maximized) and info.txt (<<will be minimized).

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