Author Topic: Log in problems  (Read 2880 times)

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Offline mary3444

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Log in problems
« on: December 06, 2020, 09:16:19 PM »
This has happened 2 times now. Once about 6 weeks ago & now again this week. I have Windows 10 & use Firefox. When I go on to Amazon, Yahoo, ebay & some other sites I always have to log in even though I say save info. I don't know what the problem is but it is a pain. I have cleaned cache & cookies & tried to start over but that does not help.
Hope you can give me some help. I don't know much about the computer but everyone here has always been able to help me.

I hope everyone is well & having a great holiday.

Thanks
Mary

Offline Pete!

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Re: Log in problems
« Reply #1 on: December 07, 2020, 12:16:08 PM »
Some sites, especially banking, medical, insurance, and shopping sites, will log you out after a certain period of inactivity..... Others, that aren't involved with your money, or health, may let you stay logged in indefinitely.

If I forget to log out after a session, Amazon usually greets me by my username, but makes me enter my password to view or make transactions. If I remember to log out, it needs both username and password, before I can do anything serious.

If my IP address has changed, my bank also asks one of the "secret questions" I signed up with.

Check to make sure you've "allowed" Firefox to save cookies for the sites you want to remain logged into:
  TOOLS - Options - Privacy & security - Cookies and Site Data - Manage exceptions

Offline Digerati

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Re: Log in problems
« Reply #2 on: December 07, 2020, 01:39:18 PM »
Yep, some cookies simply expire. This is often not something we can control.

But also it is not uncommon for program updates to our browsers, or even updates to our operating systems to wipe out the cookies that store our log-in credentials.

Also disk cleanup programs like Windows' own Disk Cleanup, Wise Disk Cleaner, Glary Utilities, CCleaner and others will purge our systems of clutter by deleting cookies and other temporary files
Bill (AFE7Ret)
Freedom is NOT Free!
2007 - 2018

Offline mary3444

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Re: Log in problems
« Reply #3 on: December 08, 2020, 09:41:37 PM »
These are sites I go on almost every day so I don't think the cookies would just expire in just one day. I did check to make sure they were "allowed" & they were. Guess I just have to live with this pain.

I want to thank both of you for the information, even though it did not help me.

Merry Christmas & Happy New Year to everyone, stay safe & well.

Mary

Offline Pete!

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Re: Log in problems
« Reply #4 on: December 09, 2020, 12:44:07 PM »
Belaboring the obvious but ...
Another thing to check:

Go to  TOOLS - Options - Privacy & security

scroll down to "Cookies and Site Data"

Make sure "Delete cookies and site data when Firefox is closed" is NOT checked.

Offline mary3444

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Re: Log in problems
« Reply #5 on: December 09, 2020, 09:03:58 PM »
Pete, I did do what you said & the delete cookies was not checked.
Guess I will have to live with this problem. It is just a pain to log in every day.

Thanks again, everyone

Mary

Offline Digerati

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Re: Log in problems
« Reply #6 on: December 10, 2020, 12:36:06 PM »
I would try a different browser and see if you are having the same problem.
Bill (AFE7Ret)
Freedom is NOT Free!
2007 - 2018

Offline mary3444

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Re: Log in problems
« Reply #7 on: December 10, 2020, 09:24:04 PM »
Hi, As I have said before I don't know anything about a computer. I don't know if this is a different browser but a friend put on Opera which I never use but I tried to get on the sites I have been having trouble with & the same thing happens. Guess I will just live with it.
Thanks
Mary

Offline Pete!

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Re: Log in problems
« Reply #8 on: December 11, 2020, 01:45:52 PM »
Do you have some security software running that might be clearing cookies?

For instance, once when I updated ccleaner, it lost my presets, but I didn't know it, and (foolishly) didn't check.
I lost all my logins the first time it ran.

Offline mary3444

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Re: Log in problems
« Reply #9 on: December 11, 2020, 09:43:43 PM »
Pete,
I have not added any new security software for over 2 years. The first time this happened it was right after Microsoft did a update, no I don't know which one. After about 3-4 months it cleared up & was fine for about 3-4 months. I always have things that are strange but I thought there might be a easy answer.
Thank you
Mary