Author Topic: My computer has a serious problem...  (Read 30710 times)

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Offline DR M

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Re: My computer has a serious problem...
« Reply #15 on: February 01, 2016, 04:15:17 PM »

Panos, don't do anything until you get a response to your post at Sysnative and please make a careful note of any errors/messages you get as they could be helpful in the diagnosis.

I will not do anything else, and I will wait, Corrine. I think that I have already said everything about the errors I get... The last one, was the one with Skype. And I uninstall it.
"In one of the stars I shall be living. In one of them I shall be laughing. And so it will be as if all the stars will be laughing when you look at the sky at night.. You, only you, will have stars that can laugh..."

Offline Corrine

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Re: My computer has a serious problem...
« Reply #16 on: February 01, 2016, 05:08:50 PM »
Please don't install or uninstall anything else until advised to do so.


Take a walk through the "Security Garden" -- Where Everything is Coming up Roses!

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Offline DR M

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Re: My computer has a serious problem...
« Reply #17 on: February 02, 2016, 10:56:49 AM »
Please don't install or uninstall anything else until advised to do so.

And now??? Can we say how long the disc will be ok? I use the computer daily. I can't make a daily backup or live with the fear of a new failure... Isn't it more wise to buy a new disc instead of waiting? If you tell me that the disc has 6-12 months, I will wait. But if the possibility is 1-3 months, I prefer not to wait. Of course we are talking about possibilities, but just to have an idea...
"In one of the stars I shall be living. In one of them I shall be laughing. And so it will be as if all the stars will be laughing when you look at the sky at night.. You, only you, will have stars that can laugh..."

Offline plodr

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Re: My computer has a serious problem...
« Reply #18 on: February 02, 2016, 12:31:54 PM »
No one can pinpoint a number for how long any hard drive will last.
If it were possible, no one would lose any data because they would know when the drive was going to fail.

Offline DR M

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Re: My computer has a serious problem...
« Reply #19 on: February 02, 2016, 05:55:01 PM »
No one can pinpoint a number for how long any hard drive will last.
If it were possible, no one would lose any data because they would know when the drive was going to fail.

I know this. My question is if it is better to go and buy a new HDD instead of waiting of a new, permanent failure. Because it found to be problematic...

By the way I would like to mention once more how grateful I am to the stuff of this Forum, and especially Corrine. I wish I could do more than just expressing my feelings. THANK YOU!
"In one of the stars I shall be living. In one of them I shall be laughing. And so it will be as if all the stars will be laughing when you look at the sky at night.. You, only you, will have stars that can laugh..."

Offline DR M

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Re: My computer has a serious problem...
« Reply #20 on: February 07, 2016, 05:48:36 PM »
I have a question about the purchase of a new hard disc.

Should I go to the store I purchase the computer, and tell them number, model etc?

Or can I buy online any model of hard disc? In such a case, do you have a suggestion?
"In one of the stars I shall be living. In one of them I shall be laughing. And so it will be as if all the stars will be laughing when you look at the sky at night.. You, only you, will have stars that can laugh..."

Offline techie

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Re: My computer has a serious problem...
« Reply #21 on: February 07, 2016, 06:32:57 PM »
I have a question about the purchase of a new hard disc.

Should I go to the store I purchase the computer, and tell them number, model etc?

Or can I buy online any model of hard disc? In such a case, do you have a suggestion?

Actually it would be best if you provide the Laptop manufacture and model number. It is very rare to a ide drive to be installed anymore unless the laptop is really old. If it is a Sata drive, then any Sata drive that is 2.5 inches should work. Sata is backwards compatible and will run at the fastest speed the system is designed for. i.e. a Sata II designed hardware may not run any faster than 3 GB transfer speed, even if a SATA III hard drive is installed which is designed for a maximum transfer speed of 6 GB. These are max speeds rarely obtained. Another thing to look at is that a a 7200 RPM drive with 32 MB cache is faster than a 5400 RPM drive with 8MB cache.

SSD drives are much more expensive in general, but they have no moving parts and are generally faster. It is often hard to justify the cost.

I have found that Sata III isn't normally any more expensive than Sata II or Sata and are often less expensive.

I do tend to shy away from Generic, no name drives.


Offline techie

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Re: My computer has a serious problem...
« Reply #22 on: February 07, 2016, 07:36:36 PM »
I did forget to address drive size, of course normally the larger storage space, the price increases. If you have a say 320 GB drive, than you probably at least want to keep the same size or get a larger i.e. 500GB etc.

Getting the hard drive is just the first step.

Since your drive still functions, you need to backup your important files. If the drive is failing creating an drive image probably will not work, because there will be errors on it. You will need your installation disks i.e. Win 7, Win 10 operating system disk, whichever you are using, to reinstall to the new hard drive.

Have you tried setting up a check disk on the drive from within windows? Has SMART drive gave you a warning when using Windows? It should say something like "warning the hard drive is failing, you should backup all of your files and replace the hard drive".
If the drive is failing SMART



Offline DR M

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Re: My computer has a serious problem...
« Reply #23 on: February 08, 2016, 02:27:34 PM »
Hi, techie, and thank you very much for the information.

I understand that I have to contact with the store I bought the computer, tell the model number and order the proper disc. This is going to take some time, I guess, and let's hope that my disc will continue working till then. I really don't understand much about this area, so I will let them change it.

No, I didn't check the disc within Windows, because I don't know how to do this. But I used a portable program, CrystalDiscInfo, which can predict the disc failure, and I got the message CAUTION.

I didn't realize that I will have to reinstall the operating system! In this case, I have no discs to do so. Can I use the Windows 10 Microsoft Tool from a usb stick?

P.S. As soon as I have information from the store, I will post here. Perhaps on Wednesday. Tomorrow I will go to my cousin's funeral... Cancer is a real murderer...
"In one of the stars I shall be living. In one of them I shall be laughing. And so it will be as if all the stars will be laughing when you look at the sky at night.. You, only you, will have stars that can laugh..."

Offline techie

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Re: My computer has a serious problem...
« Reply #24 on: February 08, 2016, 04:30:36 PM »
I am sure that going the store route is going to be much more expensive. They should reinstall the operating system if there the ones replacing the hard drive, installing it in the laptop. They should be able copy your files well. Each thing I'm sure will cost you extra money.

If you created the Win 10 OS disk on your USB stick, it should install the system on the new drive. If you have it Win 10 activated, it should reactivate with your WIN 7 COA sticker OEM license, usually located on the bottom of the laptop. 

Examples of hard drive pricing

http://www.amazon.com/gp/search/ref=sr_nr_p_n_feature_keywords_1?fst=as%3Aoff&rh=n%3A172282%2Cn%3A541966%2Cn%3A1292110011%2Cn%3A1254762011%2Ck%3A2.5+Sata+hard+drive%2Cp_n_feature_keywords_three_browse-bin%3A4990425011%2Cp_n_feature_keywords_six_browse-bin%3A6158683011&sort=price-asc-rank&keywords=2.5+Sata+hard+drive&ie=UTF8&qid=1454955803

If I had a model number I could get you the installation procedures.

Offline techie

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Re: My computer has a serious problem...
« Reply #25 on: February 08, 2016, 04:38:43 PM »
P.S.  I''m very sorry to here about your loss. Family is much more important than any computer.

Offline DR M

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Re: My computer has a serious problem...
« Reply #26 on: February 08, 2016, 05:14:14 PM »
P.S.  I''m very sorry to here about your loss. Family is much more important than any computer.

Thank you... How right you are...

Quote
If I had a model number I could get you the installation procedures.

The computer is a DELL XPS laptop, with a Seagate HDD, 750GB. Do you want me to tell you the computer's service tag s/n, written on the stick at the back, or the HDD model? Thank you for advising me. 
"In one of the stars I shall be living. In one of them I shall be laughing. And so it will be as if all the stars will be laughing when you look at the sky at night.. You, only you, will have stars that can laugh..."

Offline techie

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Re: My computer has a serious problem...
« Reply #27 on: February 08, 2016, 09:51:55 PM »
I have one more question for you. Is your Laptop more than 3 years old? Dell's warranty is only one year unless you bought an extended warranty.

Seagate's hard drive is warranted for 3 years, even if the laptop may be only one year.

http://www.seagate.com/support/warranty-and-replacements/oem-warranty/


Offline plodr

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Re: My computer has a serious problem...
« Reply #28 on: February 08, 2016, 10:29:44 PM »
Quote
I used a portable program, CrystalDiscInfo
Well one of Windows updates broke Crystal Disc Info program so let's be sure that you are not getting a false reading because of that particular update.

The update came in December 2015 and the number was KB3102429. It was offered to the computer running Windows 7 Pro. I think on the other three Win 7 computers, it might be sitting in the pile with the optional updates. (I just checked one computer and it is sitting with some 60 other optional updates).

I uninstalled that update after reading what Susan Bradley had to say.

The fact that you can use the computer in safe mode, still makes me think that the hard drive is good. Something is loading in normal mode that breaks Windows.

Sorry I don't run Win 10 so I can't offer any helpful troubleshooting advice.

Offline Corrine

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Re: My computer has a serious problem...
« Reply #29 on: February 08, 2016, 11:47:35 PM »
Tomorrow I will go to my cousin's funeral... Cancer is a real murderer...
Yes, it is.  My condolences to you and your family, Panos.


Take a walk through the "Security Garden" -- Where Everything is Coming up Roses!

Remember - A day without laughter is a day wasted.
May the wind sing to you and the sun rise in your heart.