Author Topic: My computer has a serious problem...  (Read 31942 times)

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Offline techie

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Re: My computer has a serious problem...
« Reply #30 on: February 09, 2016, 12:44:33 PM »
Quote
I used a portable program, CrystalDiscInfo
Well one of Windows updates broke Crystal Disc Info program so let's be sure that you are not getting a false reading because of that particular update.

The update came in December 2015 and the number was KB3102429. It was offered to the computer running Windows 7 Pro. I think on the other three Win 7 computers, it might be sitting in the pile with the optional updates. (I just checked one computer and it is sitting with some 60 other optional updates).

I uninstalled that update after reading what Susan Bradley had to say.

The fact that you can use the computer in safe mode, still makes me think that the hard drive is good. Something is loading in normal mode that breaks Windows.

Sorry I don't run Win 10 so I can't offer any helpful troubleshooting advice.

I have the same resolve if the hard drive is actually bad. That is why I had ask if he had received a a warning. SMART self hard drive monitoring diagnostics should have picked it up and provided a warning if there was a chance of failure.

I would recommend that you use the Dell built in ePSA or PSA diagnostics program, read and follow the instructions as provided here. This should or will provide a true status of the hard drive or any other possible system problems.

http://www.dell.com/support/article/br/pt/brbsdt1/SLN288966/EN?c=br&l=pt&s=bsd&cs=brbsdt1


Offline MikeW

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Re: My computer has a serious problem...
« Reply #31 on: February 09, 2016, 02:53:03 PM »
Why not use the Seagate diagnostic tool.

http://www.seagate.com/gb/en/support/downloads/seatools/

There is also a tutorial to hep you
Win 7 Home Premium  IE11 MSE  Mbam Pro

Offline DR M

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Re: My computer has a serious problem...
« Reply #32 on: February 09, 2016, 06:33:54 PM »
Thank you, all.

Please note that I already performed Seagate Diagnostic Tool Test, as I have been advised from Sysnative Forum. The test failed, and after repairing 8 .... (I don't know what), it got passed. I know that this is not a permanent fix, and that's why I asked about HDD, to be prepared.

I started doing the DELL ePSA, and it found some errors (0146-> Hard Drive 0 - self test log contains previous errors/0152-> Optical Drive 0 - incorrect status). I chose to continue but then I aborted, because I can't wait for it to finish tonight, and also I don't know what to choose every time it ask me to do a choice. I'm tired at the moment, and I will see tomorrow what I will do. 

THANK YOU again for the information provided and for your willingness to help me.

"In one of the stars I shall be living. In one of them I shall be laughing. And so it will be as if all the stars will be laughing when you look at the sky at night.. You, only you, will have stars that can laugh..."

Offline DR M

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Re: My computer has a serious problem...
« Reply #33 on: February 10, 2016, 03:13:38 PM »
I just add to the computer's symptoms:
-It didn't start normally. An error in a blue screen said that ''we are sorry ... and the computer must restart...''
-I suppose there are new Windows updates? ESET knows it and it warns me. But no any other sign that there are updates out there.

As you see, the same old issues. But no other freezing till now.

"In one of the stars I shall be living. In one of them I shall be laughing. And so it will be as if all the stars will be laughing when you look at the sky at night.. You, only you, will have stars that can laugh..."

Offline techie

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Re: My computer has a serious problem...
« Reply #34 on: February 11, 2016, 02:07:58 PM »
This is what Dell shows with your error code.

PSA 1000-0146

ePSA 2000-0146    Hard Drive - self test log contains previous errors    Your hard drive has indicated a failure.    

    Update to the latest BIOS.
    Run a Chkdsk /r or format your Hard drive and reinstall your Operating System.
    Repeat the PSA diagnostics.

http://www.dell.com/support/Article/us/en/19/SLN115162/EN

It is located at the bottom of the page last drop down item.

The second step part one of that there asking you to run a check disk, from within the command prompt.

If on Win 10, right click the start button, left click command prompt (admin) A new screen will pop up type Chkdsk /r

Then hit enter.

Allow the program to run completely. If the check disk doesn't work or help the issue, they suggest you reinstall your Operating System, clean install. Then run the epsa test again.

P.S>  Make sure you backup all of your important files, before doing anything else, i.e reinstall.












Offline techie

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Re: My computer has a serious problem...
« Reply #35 on: February 11, 2016, 02:24:17 PM »
You can find your system bios update and drivers here, there is a firmware update for the hard drive you have as well. Use the WIN 7 drivers even on Win 10 if needed. The hard drive firmware update located under serial ATA, in the drivers could actually resolve the issues.

http://www.dell.com/support/home/us/en/19/product-support/servicetag/4xfp3s1/drivers/advanced



Offline DR M

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Re: My computer has a serious problem...
« Reply #36 on: February 11, 2016, 02:42:02 PM »
You can find your system bios update and drivers here, there is a firmware update for the hard drive you have as well. Use the WIN 7 drivers even on Win 10 if needed. The hard drive firmware update located under serial ATA, in the drivers could actually resolve the issues.

http://www.dell.com/support/home/us/en/19/product-support/servicetag/4xfp3s1/drivers/advanced

I will try. Thank you.

"In one of the stars I shall be living. In one of them I shall be laughing. And so it will be as if all the stars will be laughing when you look at the sky at night.. You, only you, will have stars that can laugh..."

Offline DR M

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Re: My computer has a serious problem...
« Reply #37 on: February 11, 2016, 03:26:21 PM »
I have updated the firmware of the hard drive, as well as the BIOS. I didn't update the drivers. Let's see what is going to happen.

But I have AGAIN problem with Windows updates. ESET warns me (last 3 days, I think)  that my operating system is not up to date. Today, I went to my settings and saw that updates are stopped at 3%. I have this problem since I updated to Windows 10. I know that I'm talking about two different things, perhaps, in the same topic, but these are the problems I have to deal with, the last months.

"In one of the stars I shall be living. In one of them I shall be laughing. And so it will be as if all the stars will be laughing when you look at the sky at night.. You, only you, will have stars that can laugh..."

Offline techie

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Re: My computer has a serious problem...
« Reply #38 on: February 11, 2016, 03:33:44 PM »
We will have to look at the updates a little later. Right now we need to finish checking your disk.

I still need you to run the Check Disk as indicated above. Once you run the check disk, you need to run the epsa check again on the hard drive.

I will be out for awhile. let us know what the results are.

Offline DR M

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Re: My computer has a serious problem...
« Reply #39 on: February 11, 2016, 04:44:58 PM »
Ok! I started chdsk an hour ago and since then, except when it started and it was at 10%, the scan is at 11%. Is this ok or it freezed again? It says scanning and repairing drive c: 11% complete

Now I'm writing from my ipod...

"In one of the stars I shall be living. In one of them I shall be laughing. And so it will be as if all the stars will be laughing when you look at the sky at night.. You, only you, will have stars that can laugh..."

Offline Corrine

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Re: My computer has a serious problem...
« Reply #40 on: February 11, 2016, 05:14:36 PM »
Just leave it until it finishes or Techie says otherwise. 


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Offline techie

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Re: My computer has a serious problem...
« Reply #41 on: February 11, 2016, 05:55:17 PM »
Ok! I started chdsk an hour ago and since then, except when it started and it was at 10%, the scan is at 11%. Is this ok or it freezed again? It says scanning and repairing drive c: 11% complete

Now I'm writing from my ipod...

It can take even a few hours or more to complete the action. Patience is a virtue and waiting can sometimes seem like forever.

If it is staying in an area for quite awhile it is looking at it and probably doing repairs, the scan can be long or even seem to freeze.

We could have set it up to do it on a reboot, but it would take a long time as well, normally two to three hours on a large hard drive, 750 GB is a large drive.

Offline DR M

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Re: My computer has a serious problem...
« Reply #42 on: February 11, 2016, 06:02:21 PM »
Ok! 2,5 hours till now and it's on 11%. I will leave it working during the night.

I had no option from the reboot to perform the check. It said that the disc is being used from another process, that it is NTFS (i dont remember the letters order) and cannot get lock. And it asked to run the check after reboot.

"In one of the stars I shall be living. In one of them I shall be laughing. And so it will be as if all the stars will be laughing when you look at the sky at night.. You, only you, will have stars that can laugh..."

Offline techie

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Re: My computer has a serious problem...
« Reply #43 on: February 11, 2016, 06:11:54 PM »
You as well have to look at number of files being processed, the percentage is slower than the actual files being processed. It has like three stages to perform. Let it run, just go relax and get some rest.

We are basically going through the steps needed, there isn't a guarantee that the drive may still need to be replaced. I always run a check disk and attempt repairs.

I know exactly which hard drive you have and what will work in your system if it is needed. It doesn't have to be the exact seagate drive as it is older technology now.

Offline DR M

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Re: My computer has a serious problem...
« Reply #44 on: February 11, 2016, 06:16:01 PM »
Miraccle!!! It suddenly finished and restarted! Where can I find the results?

"In one of the stars I shall be living. In one of them I shall be laughing. And so it will be as if all the stars will be laughing when you look at the sky at night.. You, only you, will have stars that can laugh..."