Author Topic: Optional driver update offered after Windows 10 2004 update  (Read 3975 times)

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Online pastywhitegurl

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Optional driver update offered after Windows 10 2004 update
« on: August 27, 2020, 12:25:45 PM »
I have a 10 year old Xerox WorkCentre 3215.  It comes up on the printer panel as Xerox PCL6 Class Driver V1.1

After my update to Windows2004 successfully completed,  an entry appeared in the Optional updates screen for an available driver:

Xerox - Printer - 4/22/2009 12:00:00 AM - 10.0.17119.1

Should I let Windows update that driver?  The instructions seems to indicate that it wasn't needed unless there is a problem.  I don't want to cause a problem by installing it, hence my question.

Offline Digerati

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Re: Optional driver update offered after Windows 10 2004 update
« Reply #1 on: August 27, 2020, 12:53:11 PM »
Quote
The instructions seems to indicate that it wasn't needed unless there is a problem.

And do you have problems with the printer? It it ain't broke, don't fix it!
Bill (AFE7Ret)
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Online pastywhitegurl

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Re: Optional driver update offered after Windows 10 2004 update
« Reply #2 on: August 27, 2020, 01:19:06 PM »
My only problems with the printer is that I can't use the fax.

But that is more because I can't figure out the interface and the modem hardware than a printer issue. I gave up on that years ago, so not clear on the details at this point.

The printer itself is working fine and is even networked with other computers in the house. All working fine.

So, thank you for confirming my suspicions.   Since the device is old, I wasn't sure if it should be updated just because of that.

Offline Digerati

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Re: Optional driver update offered after Windows 10 2004 update
« Reply #3 on: August 27, 2020, 01:27:24 PM »
If you are trying to send/receive faxes from your computer, then I have found that process to always be a problem - regardless if using a HP, Epson, or Brother. But with each of those, I have always been able to send and received directly from the printing device. And if I wanted save a copy of the fax document on to my computer, I would just scan it.
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Offline Corrine

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Re: Optional driver update offered after Windows 10 2004 update
« Reply #4 on: August 27, 2020, 02:23:44 PM »
First things first -- when making a change such as a driver update, create a System Restore point. 

Second, if you discover after updating a driver it can easily be rolled back to the previous driver.  See How to Roll Back a Driver in Windows.

Third, a quick search regarding scanning with the Xerox WorkCentre 3215, a quick search brought up that there was an issue with scanning after a Windows 10 Version upgrade.  A patch was made available and is located on page 3 of the thread at Cannot Scan with Xerox WorkCentre 3215 - Customer Support Forum.  That said, most likely the recent driver update includes that patch.


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Re: Optional driver update offered after Windows 10 2004 update
« Reply #5 on: August 27, 2020, 03:45:35 PM »
Thanks Corrine. I am able to make scans with Windows Fax & Scan.

However, my Xerox interface (Easy Printer Manager)  errors when I try to use scan. Both Quick Scan and Advanced Scan are grayed out.   It used to work, so its likely it stopped after that aforementioned windows update.

Now that I know I can roll back the driver, I might give it a try and see if it fixes the interface issue.

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Re: Optional driver update offered after Windows 10 2004 update
« Reply #6 on: August 28, 2020, 06:40:54 PM »
So.  I've discovered that my printer no longer works since the 2004 update.  :(
I could live with the scanner only operating from the windows app....but I need the printer itself to work.

The  printer responds and starts when the print command is executed.  The job makes it to the printer queue and says it is "printing",  but the job does not complete.

So I created a restore point and let windows update the printer driver that it offered under "optional updates".   It didn't say anything about the actual update details, but when I went to the Xerox downloads page for my printer, the last update offered was 2014. There was a successfully installed note in the history.   I was not asked to restart the computer.

It did not change the printer behavior. Still does not print.   Scans are still grayed out in the Easy Printer Manager, although I can still scan successfully with Windows Fax & Scan as before.

I haven't applied the patch from the Xerox forum. 

So what do I do next?

Offline Pete!

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Re: Optional driver update offered after Windows 10 2004 update
« Reply #7 on: August 28, 2020, 08:40:45 PM »
Different printer but ...

I had problems printing after the update to 2004.

Turns out that somehow the default printer had been changed to another function of the same "3 in 1" machine. The names were nearly identical, so it took me by surprise.

After I made the printing function the default again, things went much better.

Online pastywhitegurl

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Re: Optional driver update offered after Windows 10 2004 update
« Reply #8 on: August 28, 2020, 08:52:34 PM »
It looks like the right printer is selected as default.

Should I try unselecting it and choosing it again?

I did find this:  https://www.windowslatest.com/2020/06/19/windows-10-kb4567523-for-version-2004/
but my Xerox WorkCentre is not listed in the affected printers list.

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Re: Optional driver update offered after Windows 10 2004 update
« Reply #9 on: August 28, 2020, 09:02:13 PM »
Apparently, that patch was included in the June update....but that was installed before my 2004 upgrade

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Re: Optional driver update offered after Windows 10 2004 update
« Reply #10 on: August 28, 2020, 10:58:48 PM »
So, good news.   I tried rebooting the computer, because I read that some printer glitches happened after the 2004 update when the update was installed with the printer turned off.    So rebooted with it left on this time.  Printer still didn't work after the computer reboot.  BUT.... I just rebooted the printer, and now its working again.

So the initial problem of the Scan options in Easy Printer Manager being grayed out still exist, but my functionality is now back to where it was before the 2004 update, thankfully.

Offline v_v

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Re: Optional driver update offered after Windows 10 2004 update
« Reply #11 on: August 28, 2020, 11:56:53 PM »
pastywhitegurl,


[I just saw your 6:58:48 pm 8-28-20 update so maybe everything is fixed now the way that you want it.  But I will still make this post below as a possibility just for the record.]


Personally, I would have stuck with what Bill (Digerati) said, "If it ain't broke, don't fix it!"  (Smile)

Through the years I have had problems with various versions of Windows thinking that it knows the best driver for some particular device that I might have.  Sometimes it has worked well but just as often sometimes it doesn't---and when it doesn't it becomes "more than a royal pain. . . ."

At any rate most of the time I have been able to rectify the situation, not necessarily through  a restore point, but usually from finding the appropriate driver directly from the manufacturer.  Finding and downloading the appropriate driver, (creating a restore point BEFOREHAND) then possibly deleting the current drivers, and finally updating the driver using the driver supplied by the manufacturer has usually worked to fix the problem(s).  Depending on the nature of the manufacturer's driver you might not need to delete the current driver; the manufacturer's driver installation might do the deletion for you.

With that in mind for the printer that you listed "Xerox WorkCentre 3215" you might wish to go to and examine the following two web pages at Xerox:

" https://www.support.xerox.com/en-za/product/workcentre-3215/downloads?platform=win10x64&language=en "

and

" https://www.support.xerox.com/support/workcentre-3215/downloads/enca.html?operatingSystem=win10x64&fileLanguage=he ".

The web pages seem to offer the same two items, but the web page layouts appear to be different.

One driver installation package appears to date from 2014 and the other from 2018.  I would download both of them and save them for as long as I had that printer, because there is no telling when Xerox might withdraw the availability of the drivers.  Make sure that the downloaded versions fit your computer(s) and operating systems.

I guess if I were doing this with my machines I would try the 2014 version first (again create restore points BEFOREHAND!) to see if that works and fixes things.  If it does then I would stop right there!  Like Bill implied once it is working do not try to fix it further!  If the 2014 version does not work then I would move on to the 2018 version.  The 2018 version appears quite massive compared to the 2014 version (10 times as large) so my guess is that it is the more complete package, including "Print drivers, Easy Printer Manager, Easy Wireless Setup utility, Scan Driver, PC-Fax driver and Windows 10, RS4 Update," whatever all of that means.  It probably means more to you than it does to me since you are the one who has the printer!

If one of these options works then if Windows 10 ever changes the drivers during some update I would go back to whichever one of these drivers worked and re-install it.  I have had to do that with graphics cards with Windows 10 because it thinks that it knows better than the manufacturer.

While you are at the above web pages you might also want to look at the documentation sections and download any and all of the user and installation guides that you can find that you do not already have.  Once again you can never tell when Xerox might withdraw the availability of these documents.

Hopefully some of the above might be helpful to you.

v_v
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Re: Optional driver update offered after Windows 10 2004 update
« Reply #12 on: August 29, 2020, 02:16:53 AM »
Thankyou v for taking the time to write out that thoughtful response. I really appreciate it!

As you gleaned, my printer is now working at least as well as it did before the windows update.  It doesn't appear that letting windows update the driver caused any harm.  I was encouraged to give it a try being that Corrinne said I could revert rather easily if it didn't work out.    What probably happened is that I'm enough of a techno feeb that it didn't occur to me to restart the printer after installing the driver.   Once I did that, all returned to normal.

It would be nice to be able to use the printer manager and scan/fax options, so I may read up on the links you posted and see if it looks like I could proceed with one of the downloads without risking a major disaster.   Could that 2018 installer package be installed over the existing one?

It is good advice to get all the downloads and documentation saved while it is still available.  I plan to do that.

I do think that Windows should display more info in the update history. Like just what driver did they actually install?

Offline v_v

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Re: Optional driver update offered after Windows 10 2004 update
« Reply #13 on: August 29, 2020, 07:18:05 PM »
Quote
Could that 2018 installer package be installed over the existing one?

I suspect that in this case because of its seeming completeness the 2018 installer package could be at least initiated without deleting the previous one.  Probably one of three things will happen:  1. the installer will install itself over the previous version; 2. the installer will delete the previous version before installing itself; or 3. the installer will stop and prompt you to delete the previous version.  I suppose a fourth alternative would be that the installer would simply not work!---but I sort of doubt that.  More than likely the installer will work, and it will find a trace of the appropriate folders and registry areas where your printer is installed and it will update matters accordingly.  The "ReadMe" file on the web page does not state that the previous version needs to uninstalled.  My experience has been that usually with driver installations of this size and nature the installer prefers to do all of the work itself possibly because it trusts itself to do the work correctly!  (Smile)

The "ReadMe" does state that you need to be using an administrator account or have administrative privileges for the installation.  In addition if you are given the choice of doing a custom or advanced installation, as opposed to a regular or full installation, I would choose the custom or advanced option and work from there forward.

v_v
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Re: Optional driver update offered after Windows 10 2004 update
« Reply #14 on: August 30, 2020, 07:49:19 PM »
I was unable to download the 2018 installer package with the Edge browser.   Kept pulling up a blank screen instead of the download page.  What is that about?

I was able to download it via FireFox.   I tried to initiate a MB scan on the exe file and right clicking it made my desktop disappear.  It came back but quite slowly, which was rather alarming. (System Interrupt was hogging all the disk space.) After the desktop reappeared, I was able to right click normally and run the scan which found nothing.  Since that seemed like rather weird behavior,  I downloaded the file from the other page just in case the first one was corrupted somehow.

So now I just have to decide if I want to give that second download a try or not.  :)

First Downloaded file:
Xerox WorkCentre 3215 Software Installer Package v3.12.38.3
WorkCentre 3215 Software Installer Package. Contains the Print drivers, Easy Printer Manager, Easy Wireless Setup utility, Scan Driver, PC-Fax driver and Windows 10, RS4 Update

Released: 10/24/2018
Version: v3.12.38.3
Size: 246.94 MB
Filename: WorkCentre_3215_Windows_Software_Installer-Package.exe

[Note the size listed is wrong.  Properties says its 235MB same as the installer from the 2nd link]  So I will not use that version, since something is apparently wrong with it. (spec except file size are listed as the same)