pastywhitegurl,
[I just saw your 6:58:48 pm 8-28-20 update so maybe everything is fixed now the way that you want it. But I will still make this post below as a possibility just for the record.]
Personally, I would have stuck with what Bill (Digerati) said, "If it ain't broke, don't fix it!" (Smile)
Through the years I have had problems with various versions of Windows thinking that it knows the best driver for some particular device that I might have. Sometimes it has worked well but just as often sometimes it doesn't---and when it doesn't it becomes "more than a royal pain. . . ."
At any rate most of the time I have been able to rectify the situation, not necessarily through a restore point, but usually from finding the appropriate driver directly from the manufacturer. Finding and downloading the appropriate driver, (creating a restore point BEFOREHAND) then possibly deleting the current drivers, and finally updating the driver using the driver supplied by the manufacturer has usually worked to fix the problem(s). Depending on the nature of the manufacturer's driver you might not need to delete the current driver; the manufacturer's driver installation might do the deletion for you.
With that in mind for the printer that you listed "Xerox WorkCentre 3215" you might wish to go to and examine the following two web pages at Xerox:
"
https://www.support.xerox.com/en-za/product/workcentre-3215/downloads?platform=win10x64&language=en "
and
"
https://www.support.xerox.com/support/workcentre-3215/downloads/enca.html?operatingSystem=win10x64&fileLanguage=he ".
The web pages seem to offer the same two items, but the web page layouts appear to be different.
One driver installation package appears to date from 2014 and the other from 2018. I would download both of them and save them for as long as I had that printer, because there is no telling when Xerox might withdraw the availability of the drivers. Make sure that the downloaded versions fit your computer(s) and operating systems.
I guess if I were doing this with my machines I would try the 2014 version first (again create restore points BEFOREHAND!) to see if that works and fixes things. If it does then I would stop right there! Like Bill implied once it is working do not try to fix it further! If the 2014 version does not work then I would move on to the 2018 version. The 2018 version appears quite massive compared to the 2014 version (10 times as large) so my guess is that it is the more complete package, including "Print drivers, Easy Printer Manager, Easy Wireless Setup utility, Scan Driver, PC-Fax driver and Windows 10, RS4 Update," whatever all of that means. It probably means more to you than it does to me since you are the one who has the printer!
If one of these options works then if Windows 10 ever changes the drivers during some update I would go back to whichever one of these drivers worked and re-install it. I have had to do that with graphics cards with Windows 10 because it thinks that it knows better than the manufacturer.
While you are at the above web pages you might also want to look at the documentation sections and download any and all of the user and installation guides that you can find that you do not already have. Once again you can never tell when Xerox might withdraw the availability of these documents.
Hopefully some of the above might be helpful to you.
v_v
