Author Topic: Password not working  (Read 1612 times)

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Offline anna1362

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Password not working
« on: May 02, 2019, 02:54:51 PM »
My laptop won’t let me sign in. I’m on an HP Notebook running windows 7 Any help would be appreciated. Anna

Offline Corrine

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Re: Password not working
« Reply #1 on: May 02, 2019, 06:16:50 PM »
Hi, Anna. 

First thing to make sure of is that you don't have the caps lock on.  I've run into that myself in the past.  Also, is there any chance you created a password recovery disk?


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Offline anna1362

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Re: Password not working
« Reply #2 on: May 03, 2019, 12:21:55 AM »
I thought of that too, caps lock is not on, I don’t remember if Larry sent a recovery disk. I pulled the battery, to do a hard reset but when I turned the computer back on it came up to the same page wanting my password. I have to dig around in some boxes to see. I also email HP, but they stated they would not help me bypass my password, it was against their policy.

Offline Corrine

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Re: Password not working
« Reply #3 on: May 03, 2019, 01:15:34 AM »
If you don't have the password recovery disk, Sue might have it.  Since you had mentioned to me when you were having a problem posting that you hadn't used it for a while, are you sure you hadn't change the password?


Take a walk through the "Security Garden" -- Where Everything is Coming up Roses!

Remember - A day without laughter is a day wasted.
May the wind sing to you and the sun rise in your heart.