Author Topic: pastywhitegurl's .Net Framework Update Thread  (Read 18586 times)

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Offline pastywhitegurl

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pastywhitegurl's .Net Framework Update Thread
« on: December 15, 2008, 04:43:46 PM »
[Edit by Aaron Hulett - The first four posts in this thread were split from another thread found here.]

I run Windows XP Pro, service pack 3.   I have .NET files on my computer, and my updater failed to install patches as mentioned. I was offered the 2.0 patch, but the update failed.

I have no idea how to do the updates manually.  Could somebody point me in the right direction?  Everytime I find out about something like this, I think I'm going to mess things up by doing the wrong things.  [I'm getting more and more disgusted with the whole Microsoft merry-go-round....but techie DH is reluctant to switch me to Linux system]

Offline R-C

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Re: pastywhitegurl's .Net Framework Update Thread
« Reply #1 on: December 15, 2008, 06:42:15 PM »
the latest issue of Window's Secrets had a couple more articles about this and one was how to do it manually. Here is the link to that one, you may want to read the entire newsletter, I have the paid subscription version, I was on the Gizmo list and when it merged with Window's Secrets I liked it too so felt it was worth a few bucks.
I will email you a copy so you can take a look.
By the way HI to Silk and Merry Christmas to both of you!

http://windowssecrets.com/2008/12/11/03-A-manual-approach-to-reinstalling-.NET-Framework/?n=known0
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Offline pastywhitegurl

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Re: pastywhitegurl's .Net Framework Update Thread
« Reply #2 on: December 15, 2008, 08:57:03 PM »
OMG, RC....I don't understand half of what are in those instructions.  That looks like the perfect recipe for disaster to me.  Am I doomed?

Offline pastywhitegurl

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Re: pastywhitegurl's .Net Framework Update Thread
« Reply #3 on: December 16, 2008, 04:38:01 AM »
Hey, I have an idea....how about I get rid of Microsoft Office and use Open Office instead?  Then maybe I could get rid of the .NET applications that won't update.  Would that fix the problem?

Offline Aaron Hulett

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Re: pastywhitegurl's .Net Framework Update Thread
« Reply #4 on: December 16, 2008, 05:13:50 AM »
I could be mistaken, but I don't believe Microsoft Office runs on the .Net framework.

Have you tried calling 866-PC-SAFETY?  That's the number we have for those in the United States and Canada experiencing problems installing patches or those needing help with a virus/spyware/trojan/etc infection.  There is no charge for these support calls.

Or, if you'd like links to the manual update files, we can step through this here (see KB article below - it has instructions that we'll reference).  Which option would you prefer?

Microsoft Knowledge Base Article 923100
When you try to install an update for the .NET Framework 1.0, 1.1, 2.0, 3.0, or 3.5, you may receive Windows Update error code "0x643" or Windows Installer error code "1603"
http://support.microsoft.com/kb/923100

-Aaron

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Offline pastywhitegurl

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Re: pastywhitegurl's .Net Framework Update Thread
« Reply #5 on: December 16, 2008, 10:48:38 PM »
I'm going to spend some time reading through the information you posted before I decide how to proceed and try and understand what exactly needs patched.  I'm also finding some stuff that says what you are using .NET for might determine that you don't need the updates anyway.

This is what is listed in my Control Panel > Add/Remove list:
Quote
Microsoft .NET Framework 1.1

Microsoft .NET Framework 1.1 )Hotfix (KB928366)

Microsoft .NET Framework 2.0 Service Pack 1



.NET Framework CRT

.NET Framework WinForms

Dr. Watson  (what the heck is that?)

.NET Framework 1

.NET Framework PreXP

.NET Framework ASP.NET

.NET Framework CA

.NET Framework 2

.NET Framework CLR

Offline Aaron Hulett

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Re: pastywhitegurl's .Net Framework Update Thread
« Reply #6 on: December 17, 2008, 12:16:00 AM »
Please, take your time, and let us know if we can clarify anything for you.

Regarding .Net, I would personally think removing all the .Net related items, then reinstalling them is a good approach.  What I like about this article I linked to is that you can start at the top and just work your way down to install them - the install links are right there.  For removal, using the list you provided, I would start with items having no version number, and then work backwards on the ones with numbers:  start with removing 2.0 Service Pack 1, then 2, then 1.1 Hotfix, then 1.1, then 1.

Dr. Watson is a tool that can gather information when a program crashes.  While Windows XP normally uses the Windows Error Reporting Service (the "Send report to Microsoft" tool), sometimes Dr. Watson is used for, say, when you need to send a report to a support engineer (the person on the other end of the phone when you call for support).  The reason for this is that, say, Microsoft Customer Service & Support doesn't have access to your error reports sent in via the Error Reporting Service.  Dr. Watson will save a log locally, and you can provide that to the support engineer if he or she needs it to help troubleshoot things.

More information:

Microsoft Knowledge Base Article 308538
Description of the Dr. Watson for Windows (Drwtsn32.exe) Tool
http://support.microsoft.com/kb/308538

Wikipedia entries:
Dr. Watson - the original method of catching error reports:  http://en.wikipedia.org/wiki/Dr._Watson_(debugger)
Windows Error Reporting - the newer way of doing this:  http://en.wikipedia.org/wiki/Windows_Error_Reporting

-A

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Offline Temmu

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Re: pastywhitegurl's .Net Framework Update Thread
« Reply #7 on: December 19, 2008, 09:18:29 PM »
the .net 2 update problem's very common.

[bgcolor=#cdff00]the fix:[/bgcolor][/color]
http://support.microsoft.com/kb/951950

scroll down to the workaround paragraph.



there is [bgcolor=#ff0900]another, worse, solution[/bgcolor]:  install .net 3
and no! .net 3 is not an upgrade of .net 2.  but it does seem to fix the problem.
but! i wouldn't fix it that way!  ok, i did it a few times...  obviously before the info above came to light.

Offline pastywhitegurl

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Re: pastywhitegurl's .Net Framework Update Thread
« Reply #8 on: December 20, 2008, 06:51:50 PM »
I'm still reading, so not quite ready to start yet, but I have some things to ask about:

The only update WindowsUpdate offered me was for this:
Microsoft .NET Framework 2.0 Service Pack 1


When I clicked to install it, the installation failed.  I went (from my start menu) to the Windows Update site today so I could copy the fail message from the update log.  When I clicked to see the log, it flashed for a moment and then I was given this Error message (I tried in both FF and IE)
Quote
[Error number: 0x800A138F
IE error message:
https://a248.e.akamai.net/v4.windowsupdate.microsoft.com/getmanifest.asp   IE won't load page
 
FF error message:  An error occurred while processing your request.
Reference #97.849402cc.1229793734.f9a09ec

Something must have changed, as I was able to view the logs a couple days ago.  I've checked my windows firewall. It is set at default levels, and akamai.net is not listed in restricted sites. I also checked my CA firewall, with the same result.

This is what I've been reading about the  : 0x800A138F error message:
http://www.updatexp.com/0x800A138F.html

I haven't done anything except check my time/date, language, and firewall settings.

I guess my main question at the moment is,  if only one update failed, is it still the best idea to reinstall all the NET applications?

Offline pastywhitegurl

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Re: pastywhitegurl's .Net Framework Update Thread
« Reply #9 on: December 20, 2008, 07:03:41 PM »
oh...forgot to add that my windows update log files in my WIndows folder show that updates happened today, so my automatic updates seem to be functioning ok.

Offline Eric the Red

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Re: pastywhitegurl's .Net Framework Update Thread
« Reply #10 on: December 20, 2008, 08:02:22 PM »
Disable any spyware blockers that you have running and try again, Microsoft use the Akamai servers which are targetted by some blockers. Let us know if this works.

Also, can you give us the exact error code from the failure report, if you open Windows Update and double click the failed entry in "View Update history" it should show you the error code.
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Offline Corrine

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Re: pastywhitegurl's .Net Framework Update Thread
« Reply #11 on: December 20, 2008, 08:57:49 PM »
Quote
I've checked my windows firewall. It is set at default levels, and akamai.net is not listed in restricted sites. I also checked my CA firewall, with the same result.

Only run one firewall.  Two can result in conflicts.  Since you have Windows XP, I suggest you use the CA firewall.


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Offline pastywhitegurl

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Re: pastywhitegurl's .Net Framework Update Thread
« Reply #12 on: December 20, 2008, 10:46:08 PM »
I disabled the Windows Firewall, rebooted and tried the Windows Update from the start menu again.

Quote from: Eric the Red
Also, can you give us the exact error code from the failure report, if you open Windows Update and double click the failed entry in "View Update history" it should show you the error code.

This is what I was reporting in my earlier post...trying to get the error code from the failure report failed, because clicking the "Review your update history" link flashes the history page for an instant and then is replaced by the error screen with this message:
Quote
  [Error number: 0x800A138F]
  The website has encountered a problem and cannot display the page you are trying to view. The options provided below might help you solve the problem.
For self-help options:

Frequently Asked Questions

Find Solutions

Windows Update Newsgroup
For assisted support options:

Microsoft Online Assisted Support (no-cost for Windows Update issues) 
 

I also disabled SpywareBlaster, which is the only other Spyware realtime program I have running besides CA suite. I'm still getting the error message after disabling.  The windows update links were working with SpywareBlaster running along with CA before this problem started.


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Re: pastywhitegurl's .Net Framework Update Thread
« Reply #13 on: December 21, 2008, 06:31:38 AM »
We have yet to establish whether the problem lays with the download via Windows update or the installation of the Service Pack. We need to eat the Elephant one bite at a time so I would like to establish if you can actually download the update.

Please go to the following Microsoft page and download the Service Pack to a memorable location (Desktop will be fine). Do nothing more than download the package and let us know if this is successful or not.

http://www.microsoft.com/downloads/details.aspx?familyid=79BC3B77-E02C-4AD3-AACF-A7633F706BA5&displaylang=en
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Offline pastywhitegurl

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Re: pastywhitegurl's .Net Framework Update Thread
« Reply #14 on: December 21, 2008, 09:58:40 PM »
I have downloaded the NetFx20SP1_86.exe file to my desktop.

The download page also said this:
Quote
In addition, make sure you have Windows Installer 3.1 installed before you install this service pack.

I'm assuming I do, since this has already been installed once, but just thought I'd post that.